Overall, I would not recommend anyone to come in to fix their phones no matter how inexpensive and "decently" priced the repair costs. I essentially lost out on $120 because the repair broke, so my iPhone 11 Pro Max is back to how it was originally before the owner attempted to fix it. And the 60 day warranty they guarantee you is not guaranteed at all.
This will be a lengthy review because I want everyone to be aware of what exactly they will get into when they come to this store.
Prior to arriving, I made a phone call to ask for a quote. They told me for a premium screen replacement for an iPhone 11 Pro Max, it will cost $120, which was much cheaper than every place I've called for a quote which was at least $150 and up. Hearing that price, I immediately gained hope and drove to the store. Upon arrival at the store, I see two people. One at the phone desk and another that came from the back, possibly the owner? I claimed that I made a phone call earlier in the day, but they were both confused. This was not a problem, since they probably get a handful of calls. I just want to point out that there can be miscommunication happening here, which definitely happened down the line...
I brought up that I have an iPhone 11 Pro Max and would like to get a premium screen replacement, which means that the LED screen will attempt to resemble the original LED colors as much as possible. The owner wrote up my info on the receipt, and he took it to the back, and within 20 minutes, the screen was fixed! The owner typically offers a complimentary phone case to the customers, however, he did not have my phone's model, so he gave me a USB charger cable instead which was great. After checking out the screen and turning on/off the phone and adjusting the screen brightness, the phone was in working condition, and I was ready to pay. The owner said their credit card reader is broken, so there's only two options: cash or Zelle. Luckily, I did read other Google reviews and the previous customers stated there were many problems with the credit card reader, so I made sure to bring cash.
When I left the store, I immediately called my cousin to share the great news that my phone was fixed, and noticed that the sound was extremely weird. The volume sounded very muffled, and it seemed like the phone was underwater(?) for lack of a better word. I confirmed with my cousin on the call that my voice sounded fine, however, her voice sounded muffled. I ended the call, and tested the music, and again, the same issue was happening so it seems like any sound from the other side of the phone has issues. I tried overlooking this for a few days, however, I could not bear the muffled sound anymore, and I made a store visit again. When I arrived at 6:30pm, I saw the owner was out in front, and he was in a COMPLETE deep sleep. I greeted him normally, and no response. I raised my voice and said excuse me loudly, and again no response. I tapped on the desk, I said hello for the nth time, and nothing. I was there for about five to seven minutes just calling out, tapping and knocking on the tables, and anything I could do to wake him before I gave up. I was honestly baffled as to what to do next, since I have never experienced this before. I was aware that the store closes at 7pm, and I understand there are long days, so I ultimately decided to go home and come back again the next day, and let him rest....
.....REVIEW CONTINUED IN PICTURES.....