Nobody is perfect but Mercy Pet Hospital Fair Oaks is pretty close. To be open and honest, the only issues I've ever had were when there was a visiting vet who was not part of the Fair Oaks team. Even then, permanent staff always followed up with me. The entire team at Fair Oaks cares deeply about all animals and their owners. The vets are knowledgeable and patient and take time to explain things and help owners work through difficult decisions. They have supported end of life care and release for two of my pets. Dr. Lennon worked with me to help me make the best choice for my 18 year old cat when I wasn't sure if I was doing the right thing for her. My primary vets are Lennon, Kian, Linnet, and Woodson. All fantastic. Claudia at the front desk is a gem. Emily the vet tech is amazing. They all are. This is one of the most compassionate teams I've ever encountered. I am a terrible patient mom, when my pets are sick I become anxious aaaand often short and frustrated. I try not to, but it happens and the team still supports me and helps me get through it. In terms of pricing, I have found it to be very reasonable. They recently modified their dental and care plan options to make treatment more affordable and manageable. Estimates are always provided prior to treatment so you know what to plan for. Discounted pricing for cash payments, and they are speedy when providing information to insurance companies. When I can afford it I absolutely buy the team coffee for vet tech day (the WHOLE team) because they deserve it. I often hear people complain about the cost of vet care. I don't think folks understand the base costs of operating an animal hospital, from paying employees a livable wage (do you want the people caring for your animals having a chip on their shoulder because they can't afford rent?), insurance for the business, equipment and materials for lab, X-Ray, surgery, etc. etc., the cost of leasing the property and more than I'll list. It's incredibly expensive. Mercy Pet Hospital does its absolute best to keep costs down. I don't trust anyone else with my fur babies. If you have had a different experience with Mercy Pet Hospital Fair Oaks, I would give them a second chance. read more

Friendly neighborhood veterinarian with great staff and vets that truly care about your family pets. The DVMs here are so kind, friendly, and knowledgeable. They're of course going to be relatively conservative with testing and vaccinations (for close monitoring) but are reasonable and will advise you of the "core vaccinations" if you ask and want to discuss the nuances with them. Clean, tidy offices. Front desk staff is great, helpful with scheduling. Their phone number/call in is a bit of a pain (automated), but once you talk to a person, they are helpful and straightforward. Plenty of adjacent parking. Have been coming here for a few years now, would recommend to anyone looking for a good family vet. read more

Worst experience at a vet ever!!! My dog went in with an ear hematoma. The vet examined her and said she just had hair in her ear and supposedly cleaned it out. Said she drained the blood out and applied a steroid. Wrapped it in a bandage I wasn't supposed to remove for a week. Bandage came off in the car on the way home and I noticed the hematoma was still there! Vet had told me that procedure only worked 50% of the time and she would probably need surgery. Staff gave me a written estimate and just the meds I called another vet and took Olive there the next Monday where the vet said she had a bad ear infection and she'd do the same procedure the other vet supposedly had done and said it's 90% effective - not 50% . I feel like Mercy was just trying to get me to do surgery for the money! The VCA vet cleaned out the hematoma and gave her antibiotics and steroids to take home as well - No ear wrapping -just treated her ear infection. My dog Olive was feeling better the next day and within a week the hematoma was gone and the ear infection. I paid Mercy Pet Hospital $240 and the Vet couldn't even find an ear infection? Wow read more

Over priced and extremely incompetent. After taking my German Shepard in for a limp, it cost me over $1,250 for the exam, x-rays, medications and then for the radiologist to look at the x-rays. I was then informed that I would have to take her to a specialist for more tests and X-rays. I was not given a sling, brace or splint to help her with her limp/walk. The medications still has not worked and I had to order my own brace for her elbow. read more

Had an outstanding experience here. The front desk and assistant were very warm and welcoming. Dr Woodson was just outstanding, very thorough and took her time explaining things. I appreciate that the appointment did not feel rushed. I feel that my puppies health is in good hands at this place. Highly recommend! read more

Very slow. The exam fee is $81 for 3 minutes. Yes They called it an exam. They charged me 1 tablet of medication for $50. You can buy a box (4 pcs.) on chewy for the same amount. I can never recommend this place. read more

I didn't feel my dog had any continuity of care, as we saw 5 different vets in 6 visits. 4 of the vets were very nice. The last was very dismissive of my dog, a senior with senior dog problems. Her comment was "at her age, I'm surprised she's alive." That didn't sit well with me, and wasn't helpful. Seeing multiple vets also caused confusion with my dog's medication, as one took her off the medication the other vet had put her on. We were given a dosage on one medication that was for a much larger dog, so do keep an eye on the medications and dosages, don't take it for granted that they are correct. A couple of times I was called and told my dog had to have tests before they could fill the prescriptions, when she had already had the tests. So I didn't feel the records were kept straight. When we reached the crisis point with my poor dog's health, we received no help or support, and had to go elsewhere. We will not be going back to Mercy. read more

Dr Lennon and staff are very knowledgeable, compassionate and thoughtful! They know their stuff. They saved our cat from a very infected, maggot infested Possom bite. She's doing great now after 6 weeks of taking her in for medication application and wound changes. She had to have surgery but pulled thru with flying colors!! read more

Please be warned about this vet clinic. They are GROSSLY INCOMPETENT. Our dog, Tess, went in with a leg injury. After x-rays and sedation, they told me that I would have to take her to an emergency vet the next day (Saturday) as they didn't have a basic splint for a 54 pound dog, and her leg wouldn't be stable without it. And they tried to pad the bill to more than the estimate (fun fact you have to pay cash even if you have to go to the bank like I did to withdraw 1,200. If you don't have cash they charge you more). The emergency vet was speechless that Mercy couldn't provide a basic splint, said they had never heard of anything like that. Worst thing is our Tess doesn't react well to sedation, so the additional sedation to put on the splint was scary for both her and us. There was the extra cost also, which is more minor, but not insignificant. I had bad experiences with Mercy before this, specifically my son's cat's medical records were incorrect for months (he is a boy as verified in an exam by Mercy, but they categorized him as a girl in the medical records and tried to charge us for a spay instead of a neuter). As it is hard to get into a vet in my area I thought I'd stick it out, but I'm better off just going to an emergency vet than this place. read more

I really liked Dr. Emily's thorough examination and honestly with exploring solutions for my dog. Her openness, kindness and support mant the world to me. read more

I just started going to Mercy Pet Hospital . My cat has had an ongoing issue for years. I feel like we are finally getting somewhere with it. The doctor was very thorough. She explained everything. I think my little old kitty is gonna start feeling better. She's already started eating again. The vet techs and the people at the desk were very efficient and friendly. Thank you very much Mercy Vet Hospital. I have three other animals and they will all be taken there. Thanks again for making my baby feel better. read more

I brought in my new puppy for her exam and shots, and everyone was kind, helpful, and really sweet to my pup. I really appreciated them calling the next morning to check that my pup didn't have any reaction to her shots (she didn't). Also, they were very transparent about the fees, which were extremely reasonable. read more

The person who criticized Mercy Pet hospital was totally wrong, in my opinion. I think his or her focus on the bill proves his or her priorities. The good people, staff, vet tech, veterinarian, were all awesome and very, very fairly priced. Moreover, they don't just stick you with an unaffordable bill; they work with you. I feel really great about the experience at Mercy Pet Hospital in Fair Oaks, CA. I drove 30 min out of my way to go there and I will return, again, happily. Katherine Blackwell read more

Ok, it's time for a much needed update to my review. We decided to take our cat in during December as she was still spraying a year after we first took her in. The first doctor suggested anxiety meds and we had followed up on those a few months after continued inappropriate urination. No one ever got back to us. So several months later, she starts having diarrhea and we take her in to the vet to see Dr. Nick Young, who was working at the Fair Oaks location that day but normally works here at CH. I was a bit baffled that for one, he said the cat was overweight (our cat is a 10lb Ragdoll mix) I had never once been told by a vet she needed to lose weight as she's been the same weight since we got her in 2015, so it seemed like a sales pitch to probably get her onto some script diet food. Anyhow, the vet tech looked her over but didn't want to take her temp since she was clearly unhappy (what cat enjoys the vet anyways?). Ok. So the doc goes over several scenarios that could be causing the urination issue. We also got meds for the diarrhea, which was about the only issue that got resolved since dumping over $600 on bloodwork, urine cultures and expensive food. We were told during this visit they didn't want to put her on anxiety meds, so we resorted to Calm food. I was quoted over $400 for bloodwork, royal canin calm script food, shots and hairball remedy gel. When I got home, I realized she was written up for a senior profile index (bloodwork). My cat was barely turning 6?! I thought it was odd that a non senior cat needed senior bloodwork, but ok. So they brought her into the back and like other reviewers mention, I felt a bit weird about that. They come back out to tell me a short while later that she was bruising and "had too much", so they couldn't get the bloodwork and I would need to throw down another $70 to give her local anesthetic for it the following day. (She had bloods before without issue) I thought that was also a bit odd as an immediate solution, but ok. So once again, I have to stay home and bring the cat in and come back to pick her up later that day. Meanwhile, we were given meds to give her for the diarrhea, which was the only thing resolved from the appointment. They said it "looked like she had possible kidney disease" and then resorted to prescribing special renal food...just after they told me to buy the calm script, which I had already. So about $90 on food. We ended up having to go to the Citrus Heights location for the urinalysis- see more of my review for that location. read more

We took our very "high anxiety" chiweenie there for a wellness check and nail clip. They took him into the back room despite my husband saying he should probably hold him due to his major anxieties. They blithely said, "No, we got this." Well, 20 minutes later we began to get worried, so, my husband opened the door to their back room and found Jeri laying on the floor trembling with two staff people just staring down at him. He asked what was going on and the vet techs said "he won't get up." Ron picked him up and we left. They hadn't clipped his nails or done anything. The waiting room was empty the entire time too. Something is really wrong right now with this pet clinic. I don't know if they're under new management or what, but we won't return. read more

Very disappointing experience. Our rescue had 3 dogs who needed spays. After all was said and done, we spent over $3226. It was all about the money not the animals. Danielle, the office manager, was condescending and repeated many times about their quality of care. All 3 dogs cried all the way home and throughout the night. We will never take our dogs there again. read more

I just want to start out by saying thank you from the bottom of my heart! When my 13 year old dog passed away I called you guys to take care of his remains and your staff was so kind during that tough time for me when I had to drop him off and say goodbye. A week or so later I got a card in the mail from you with an ink print of his paw and his snout which I was not expecting, and it meant the world to me and my family. I was not expecting that and I am so glad you did that because it was him, and I know he was treated with compassion and care when I left him with you that day. Those cards are hanging on my fridge and I love them more than words can say. So thank you for that. From the bottom of my heart, thank you so much. read more

I'm not sure if the place was bought but I was recommended to this place and wonder why? If you have an animal that needs surgery, this is not the place to go. If you go, don't be surprised when it's as though nothing was ever done and you will be gaslighted into being told you were negligent in the aftercare. They are severely understaffed and if you make an appointment be prepared to wait for at least 30 minutes. There is a charge to any follow up to your procedure and if you take your animal elsewhere, they will not provide records or information pertaining to your pet's medical history. I am regretting that I have heard of this place because my pet's surgery was BOTCHED!! The price point is not low because they itemize everything so in the end, you are paying more than for a top surgeon. I wanted to like this place but they made a guess at what was wrong, operated and then stated there was probably another issue or I "failed" to provide proper after care which you attend follow up appointments but lesson learned and searching for a veterinarian with a love for animals that matches their skill in medical treatment. read more

I'm writing to warn anyone with larger breed dogs to not take your pet here. We came to this office to get my 5yo Husky his vaccines. They checked his temperature, which he did NOT like. Then the vet, Marci Linett, came in the room and grab his hind leg. Marci didn't pet him or talk to him; she just grabs his leg. He swiftly pulled his leg back and looked at her, he didn't make any noises, growls, or show his teeth at all. Marci was visibility scared of him and told me she'd only see him if he had a muzzle on. Looking back, I'll never let anyone put a muzzle on my dog, but in the moment, I trusted someone that I thought knew best. My dog has never had a muzzle on him on until now. He became very scared and unsure of what was happening. And then Marci told me they are going to take him to the back for his vaccines. This is something I've never heard of, but again I'm trusting someone I thought knew best. 20-minutes later someone comes out and tells me that my dog is very upset and that they need to sedate him before they do his vaccines. Let me remind you - My dog is in a muzzle for the first time and away from his family. Of course, he's scared! I told them to give me my dog and that I would never sedate my dog for vaccines. The vet's office has called and send bills since this - I asked if I could transfer this payment to another vet, since I don't trust Marci Linett, and they said no. They have no empathy for mine or my dog's situation. My dog was traumatized from this, and now we must look at much pricier vet offices that don't have small rooms and will never take a dog away from his owner. I'm just here to warn anyone - take your dog elsewhere! read more

This place is a scam. They make you come in so that you can get a quote for a spay/ neuter. They tried to sell me so much stuff. Finally got the estimate that I came in for and they quoted me almost $1000. That is so much more than any other place. And they don't call them self a low cost clinic. It was a waste of time. read more

I brought my cat here when he was in a lot of pain last week. He wouldn't eat, was crying and lethargic - I've never seen him like his before. We rushed over right when they opened even though we didn't have an appointment, they squeezed us in. I gave them one star for that. The other star is because a technician came out right away to take a look and check vitals as I was explaining to the receptionist that he was having abnormally. Thank you. The overall low rating is for the remainder of the visit. They quoted us $960 for dental cleaning and tooth extraction, if needed. The vet said he wasn't able to get a good enough look, but suspected it was a chipped tooth. We paid $96 for the initial consultation, painkillers and antibiotics. The first appointment they had was 5 days away. They didn't administer any pain medication there, even though I agreed to pay the cost and it was obvious he was in a lot of pain. I expected the pain medication to be given to him to ease his pain immediately, instead of forcing him to endure pain in the car on the way home. A pet hospital that doesn't treat animals when they are in pain seemed odd to me. They told me it was standard practice - not in my experience. The medication and antibiotics worked, but we ended up going to another vet to have the surgery done. It was cheaper there, they had an earlier appointment for our babes and I found the service was much better. read more

Mercy Pet Hospital - Veterinarians Near Me - Fair Oaks, California

I initially started going here because I got a surprise COVID puppy (like many others) that unfortunately was in poor condition when I got her (fleas, mites, parasites...poor little thing!) and this was the first place that I could make an appointment at. Their pricing is really good and their staff was initially really friendly which is why I continued to go. But with each visit I go now, I tend to get frustrated. I understand that things are so crazy with COVID protocol and that they are doing their best, but I just don't feel like I have a solid contact there that really knows what's going on with my dog. Their communication has not been the greatest. Ex: I had booked a spay appointment online because their website allowed me to do it and I booked about 3 weeks in advance. Unfortunately they then called me the day before her appointment, after I had moved my schedule around and they told me that I can't book online and that they would have to reschedule me for the next available appointment 3 weeks later. Very frustrating. They need to fix their website or have it flag someone to call for a consultation. Now I am running into issues with my puppy's vaccinations and medical records. They do not make it easy to view appointment history or obtain viable vaccination and medical records which you need if you want to send your dog to daycare, etc. Come to find out, my dog is NOT up to date on all of the vaccines that she should have at her age (nor did they tell me that I needed to schedule them) and I am now having to rush to get her additional shots elsewhere. As a first time dog owner, I made it very well known to them on her first few appointments that I would love guidance on what she needs and when to bring her in so I'm feeling very defeated that she wasn't administered certain shots...I'm just lucky that we didn't face any issues YET where not having those vaccinations could have made her ill. I will take some of the blame that I didn't do more "due diligence" in following up with them and double check that she is all up to date BUT as the medical professionals I was relying on them to keep my dog healthy and up to date. Living in midtown, it just is not worth the drive for me at this point to get "meh" service. read more

Great place and reasonable prices. They are so friendly and helpful. They took great care of my baby. He doesn't like kennels so one of the staff let him follow her around. Love it! read more

They don't care about your pet, they just want your money.... As much as they can unethically get out of you as possible. I brought my senior cat in for kidney testing because she was drinking tons of water and saturating the litter box. They recommended a senior panel for $150 which I got and it showed that her thyroid was off. They said that might not be the cause of the issues, but when the thyroid is off it can mask other issues, so they recommended to get her thyroid under control with medication and then retest, which I did. After giving her the medication long enough, I took her back in for the retest, for which they charged $103. When the results came in, they informed me that her thyroid levels were good, so I asked about the kidneys and they responded that they didn't test for that. If I wanted her kidneys tested, I would need a full senior panel. I asked why they didn't run the right test since that's what I brought her in for to begin with, and she simply said she didn't know. I decided to let it go and just get another full senior panel at the next checkup. Fast forward to the next checkup and I'm ready to get another senior panel, a little annoyed at having to pay full price for their screw up, when they inform me that the price has actually increased to $200. Never mind the fact that this is a 35% price increase, but worsened by the fact that I had already paid $103 for them to run the wrong test previously. I asked if they could give me a credit or at least honor the previous $150 price since that was the price when they were supposed to do it initially. They refused. Even with the technician making two separate phone calls to the powers that be, they refused. They were unwilling to budge one inch for their own mistake, explaining that the 'new owners' wouldn't accommodate and sent me away without doing the much needed test. My 17 year old cat is still sick and undiagnosed. Now to find another vet that actually cares about animals and has some ethics! read more

So we have ( had) a fur member of our family that has been a patient with Mercy Pet hospital. She was a patient at the one on Tupelo before Hazel opened. so approximately 11-12 yrs. Everyone knows who she is because she's had a rough start in life and we did everything to take care of her. This morning I called because we knew she was passing and in distress and wanted her in no pain.When I called, they said take to an emergency hospital because they don't deal with emergencies. it took us an hour to find one to see her. She had congestive heart failure. when we finally got to that hospital the doctor stated she was in really bad shape. Had she been brought in earlier, they maybe could of helped her. She advised us to let her go. She was my moms dog so of course having her for 15 1/2 yrs was painful to watch my mother hold her and cry. I WILL NEVER REFER ANYONE TO THIS CLINIC/HOSPITAL AGAIN. Take hospital out their name. They are just a clinic. Sunrise Pet Hospital treated her, my mom and I with love and dignity. read more

Mercy Pet Hospital - Neeyah.. - Veterinarians Near Me - Fair Oaks, California

This place was AMAZING when I had an emergency with my dog a few years back. The staff took great care of us and my dog was released to me groggy but safe and sound. Unfortunately that no longer seems to be the case. I'm sure they're great with animals still but every single time I've called, the front desk has been SO RUDE I don't even want to do business with them anymore. The online appointment system is buggy and vague and when I called to clarify what I needed whoever answered the phone was rude and distracted and continually mixed up my dogs names and appointments. In addition, when I requested a puppy visit I was denied even though I explained that he was 9 lbs, away from his mother, and living in an apartment putting him at risk for whatever people dragged through with their animals or I brought home on my shoes. Instead she offered a check up, but he wasn't (isn't) sick and didn't need it. I explained that he had NEVER had his first round of shots, which wasn't an issue with my last puppy that I got at 8 weeks that had her first shots with her siblings at 6 weeks, and round 2 at somewhere between 9-11 weeks. The whole thing felt like an argument back and forth saying my dog needed care and her just telling me no even though the standard that myself and others had been accustomed to dictated that there was no reason there'd be an issue with the request. But she sure pushed for the pointless check up I'd have to pay for :) So I waited two days after being bullied into taking an appointment on the 22nd, and called another Vet. Funnily enough, with my pups weight and age was totally encouraged to have his DHLPPC and Deworming. Who would have thunk that it was risking my puppy's life to have him in this environment not even beginning his vaccinations when people walk their sick dogs, varmint animals live in the nearby woods, and god knows what else could be lurking where we live. Not to mention he's a PUPPY and probably would benefit from the removal of the inevitable worms that came from his life before me at some point... I was so scared to call them back after they'd been rude, that I actually had my mother call to cancel my appointment and SURE ENOUGH the woman took a tone with her, informing her after a huge fake sigh that she should have called sooner. I gave 3 and a half days notice that I wouldn't be using their services. I only have to give 24 hours to call out of work, and 24 hours to cancel a doctors appointment. There was literally no reason to act the way whoever is manning the phones at the front desk did. I have two dogs, my parents have three and two cats. Almost all of my friends including my roommate have animals- and none of them will be using this office again. I can't believe I almost kept my business at a location that tried their best to make me feel like I didn't have my animals best interests at heart. For anyone reading this, I'm including a picture of him- you tell me how I could look at him and not want to make sure he's safe read more

Mercy Pet Hospital - Veterinarians Near Me - Fair Oaks, California

When you are faced with the difficult & emotional decision to put your pet down, this is the place to go. A few years ago we took our Doberman there, & very recently our Chihuahua. Each time the staff were very attentive, sympathetic, & empathetic. I really felt like they truly cared. I really appreciated all of their help. read more

I've been taking my dog here for years. My dog is 16 and has lung cancer, insulanoma, and liver disease. After talking with the vet, at this point we are just trying to keep him comfortable. I have spent thousands of dollars on hospital stays, tests, and medication. All I want at this point is to keep my dog out of pain. Lately he is whimpering constantly despite multiple doses of hydrocodone. I called Mercy and they are trying to give me an appointment 9 days out! My dog is in PAIN. This is URGENT. This is not a 9 days out situation. This is a TREAT HIM NOW situation. But despite the fact Im a loyal frequent customer, they refuse to get my dog in. Which leaves me no choice but an expensive ER. The bottom line for me is this: My vet at Mercy said she would work with me to keep Lucky comfortable through his illnesses. Now he is in pain and a medication adjustment needs to be made or a decision needs to be made, but they are refusing to see him in a reasonable amount of time. They should have a certain amount of appointments saved for these situations. I want to take him to someone who knows his complicated history.I feel very let down by Mercy. In Lucky's hour of need they aren't there. read more

This is an update to my previous review. I called, left a message for them since it was after hours. A day later they returned my call letting us know the doctor that did the surgery wouldn't be in for 1-2 days. That next day they did call me, the manager apologized and let me know I was overcharged, as they charged me for prep time, which they don't normally do at this location. They refunded my sister a little over $100. Although, I still believe there should have been more communication on pricing up front, I did appreciate the call back, and understanding the office manager gave me. These are crazy times, and I'm sure they're trying to navigate this the best they can- much like all of us. read more

I spent almost $3k at a vet in Feb 2020 on my two dogs teeth cleaning, blood tests, vaccinations. When I called today for an appt to get my almost 15 year old dog (one from last Feb they had seen) in to be put to sleep, it was sorry, we're full (yes, they looked up my file.) I called Mercy Vet Hospital that I've never been to. I explained the situation. They got me in IMMEDIATELY. Everyone was extremely nice and understanding and sensitive - the tech on the phone, the tech in the room, the vet. I am not going to name the other vet - maybe their policy is that strict. I don't know. But I want to give KUDOS to Mercy because THEY were fully booked too yet they got me in. Too many times, we only bother to give bad reviews. I am pleased to give a GREAT review to this deserving place and its staff. read more

We are so done with this place. Last time we went there they overcharged us for our dogs medicine and then shorted us on it. They refused to give us additional medicine and we had to order it from another source. Isn't this supposed to be affordable vet care? Not only was the medicine at the other source 1/2 the price, we got twice the amount! Today was the last straw, we won't be coming back. We had an appointment, but the girl who scheduled it put it in the wrong time slot. How is this our fault? It was their employee who made the mistake. They refused to see our pet. That is it. read more

I have been a client of Mercy Pet Hospital in Fair Oaks for more than 7 years. I am very impressed with the staff and vets. The receptionists and technicians are kind and patient and very good with animals. I like being able to be seen at either clinic (Citrus Heights). if my regular veterinarian is busy. All the doctors are very good and provide excellent care. Definitely recommend, 5 stars read more

I absolutely love this place! Every doctor, technician, and receptionist we have encountered has been wonderful. My Australian Shepherd was spayed, chipped, and vaccinated. I was always presented with an estimate and pricing options. If something wasn't needed I was informed as the charges were removed, no gouging or unnecessary upselling here! Recently our 5lb senior pom-chi had a horrible ear infection that required 5 visits in 4 weeks time including a procedure with sedation. They were so gentle and caring, they really went the extra mile. I would recommend this location to anyone and am now a loyal client myself ! read more

FANTASTIC staff. Every person in that office is phenomenal. Communication by phone and email is clear and timely. They are so nice to my dogs and me. I have never done a yelp review before, but my dog has had some health issues recently, so I have been a frequent visitor. Prices are fair, exam rooms are clean, they make a stressful situation as easy as possible. read more

Vet DVM was great, pet techs great, front office kind but some pay attention and relay accurate info others seem like they are on auto pilot. Thorough exam and great treatment- will be back! read more

Unfortunately, one star is the lowest you can provide as this company deserves zero. They will get you in, make you think they care about animals. WRONG! I failed to do my due diligence and read reviews AND public records. The owner is all about money. Anyone who tells you good things about this veterinarian probably has not been in a long time. The clinic DOES NOT care about the animals or the health and continued quality of life of anyone and will due everything to prevent accepting responsibility for their failed service and oath. It is not retaliatory or to cause financial harm in writing this review, it is about the health of animals and legal experience in lies and dishonorable ethics to get money. They are beyond evil and if D. Chauvin were a company it would be Mercy Pet Hospital. Research, research and more research. Guard the information you give because they will pull every effort to retaliate even if it is to the detriment of an animal. read more

This place is not affordable. The vet checks out your pet then the vet tech comes in with a "quote". This is the moment where it ceases to be about your pet and all about your money! I had hoped this place would be different but it's not! It's actually worse! My cat was dehydrated and running a fever of 105. The wanted $82 to give him fluids. A bag of fluids cost them $4, if that. I spend over $200 at my visit and they refused to charge me a reasonable price so that I could get my cat some relief from the fever. Once this issue is resolved there is no way I'm coming back....a bag of fluid at valley vet costs $9.99....you can google it...this management here knows you need it hence the crazy mark up... So they refused to charge me the "market rate" for this and I had to drive down the street to another vet to pick up a bag where the total cost for 1 liter and all supplies was $20.88-that was at VCA Greenback. read more

Mercy Pet Hospital - Here is the cost of the bag....the vet cost to buy this is much lower because they have contracts... - Veterinarians Near Me - Fair Oaks, California

See all

Amazingly affordable, especially considering the high quality of service & care they provide. I've gone to veterinary hospitals literally 3x as expensive, and I never will again. The doctors, vet techs, the reception staff at Mercy are all top-notch. You can tell they really care about what they do... their love of animals is obviously the driving force behind their business... versus other vet offices that are seemingly just out to make money. The facility is clean & welcoming, the staff is friendly, caring, & knowledgeable. They are always willing to take time to fully address all my concerns and really seem emotionally invested in their work. My boston terrier had to be seen several times in one month (reoccurring issue due to no fault of the vet), and was thrilled every time we walked in the door... happy to see her friends, even in spite of all the discomfort she's been through. I think that speaks highly to how she's treated there. Mercy Pet Hospital goes above & beyond for their clients... both pets & their people . We already have, and will continue to, refer others to your office as well. Very satisfied customers. read more

DON'T TAKE YOUR PET HERE!!! I went here and was quoted $300 for xrays both on the phone and on the written estimate. Took my dog in and was then told my dog had to be sedated and have labwork done prior to being sedated. Also, the vet wanted to send home some anti-inflammatory meds for when she is limping with her bad hip. She wasn't limping at all this day and hasn't been limping in several weeks. The bill went from $300 to $750 (which included $50 for these meds). Yesterday she was sedated and had the xrays taken of her hip. The 2nd vet there said not to give her the $50 anti-inflammatory meds due to her liver enzymes were very high. These meds should have never been prescribed without having the lab results back which I assumed they had received and when I asked the vet tech the next morning she said she believes the results were "fine." She probably shouldn't have been sedated either, but they irresponsibly sent home these meds that required said lab work prior to be prescribed and this lab work was also required prior to sedation. This pet hospital apparently couldn't care less what the lab results would say and went ahead and sent home meds without waiting for the results that could make her liver worse. This hospital is also now refusing to take back these meds and give me back my $50 that I charged for these meds. They also are trying to tell me my dog requires a $3000-5000 knee surgery and probably will require this knee surgery in the other healthy leg along with a hip replacement surgery. My dog is running around and not currently limping. I told the hospital that the xrays were for her dog chiropractor to view prior to future treatments.. Surgery should be LAST resort not your go to when treating animals. This place only wants your $ and couldn't care less about your pet. I have never seen such an unprofessional and irresponsible pet hospital before. I WILL NOT go here ever again. UPDATE: After speaking with the office manager they did refund the $ for the anti-inflammatory meds. The 2nd vet also provided me a list with places that offer physical therapy for my dog. SO, due to these changes I will give them 2 stars. read more

I truly cannot say enough positive things about the service and staff at this facility. They care deeply for you and your pets! They dont overcharge for their services and never rush you through! Love them all !!! read more