One of the best vets that I have ever gone too. Doc is very knowledgeable and kind. The tech are also amazing. Eileen even saved my dog from an unnecessary procedure. I have been going here for years and they have been gems. read more

Dr. Christine Gerst does not care about your dog's health no matter what research and science says. She is very rude and has an attitude, and leads with that. She doesn't lead with facts or actually caring to do what the best thing is for your dog . She will not even try. She only forces procedures and costly protocols that are unnecessary for your dog. She is fast to take the money but will not help otherwise. I will be making sure to tell people not to go here to look out for others. She is not a nice person or somebody who should actually be in this field. You should at least care about doing what's best for an animal. She doesn't at all. She was extremely haughty and condescending. As soon as I walked in the energy of the office was off. It's a hole in the wall for a reason. She just lost out on so much money because of her awful attitude. read more

Today was our first visit to see Dr Gerst. Our dog was having an ear issue and our cat was having respiratory issues. Our cat had a terrible allergic reaction to the medication she was given and we had to rush back to the office after hours. Dr Gerst and her staff are absolutely amazing. Dr Gerst went above and beyond to help our cat combat the reaction. After 5 hrs and numerous injections we're home and our cat is finally resting. Thanks Doc!! read more

I strongly recommend any outsider that not personally friends with the staff not to take your pet to this company asked for a short show crop and got a battle crop and to make things worse they didn't even stitch her up and then had the nerve to lie to me and say they did but the stitching must have came out huh really on both ears in the exact same place when I came with a doughnut and put it on her before I left the hospital and also check this out the time frame from when I paid the bill at the vets to when I took the photos oh yeah and the reason why her face is so swollen is two thing she was having a allergic reaction to the medication that orangevale vets gave her and a bacterial infection because they didn't stitch her all the way up read more

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Immediate results of progesterone tests. Easy access for repro-vet services. kind and knowledgeable vet on staff. I was very impressed with this "small town old school" practice! read more

This has been our vet for our Dogs for many years. They are very kind, and caring. It's a little shack of a shop, but it's cute, and clean. read more

This is my most trusted clinic for OFA examinations, of which we've had 20 or more for our French Bulldogs (hips, Patellas, basic cardiac, trachea, spine and elbows). Incredibly kind, patient and knowledgeable staff. GREAT for anything reproductive and some of the best care you could ever ask for. read more

I've always had a pleasant experience with this Vet and the staff. Our dog was very skitish as the first appointment but now he is more relaxed and the staff was kind and comforting to our Charlie. read more

Do not ever do business here. Front desk lady is rude.. no explanation due to covid no owner is allowed I with pet. Worst part for me question brandy....she was NO help just said go find a new vet. Dr. Flu opener brandy making you lose business. Will report to BBB. read more

Terrible customer service. 2nd time we've been here. Rudely told us "you're not supposed to come in here"! "Reminder" call should/could explain this. I'm bringing my $3000 dog/family member to someone who is rude and disrespectful. Never again! Back to Country Oaks. Clearly the owners don't care reading the reviews. While we waited in our car, I watched 2 other clients rudely told to leave the reception area and " read the signs"! We're the problem? Losing another client will be your problem soon enough. One business owner to another. read more

Never seen in inside of this vet. Never talked to or seen the actual veterinarian Dr. Metzler. You wait in the car outside with your dog and the assistants come out to you to talk to you only. They will lose a lot of good clients due to how their system is ran. Almost seems like you're at a fast food joint. They don't allow you inside or to talk to the vet one on one as most vets do and you don't really know if the vet even sees your dog... The visits are pretty fast,. and you pay $60 in exam fees but did your dog really get an exam or is it just a paper that says they're okay? Only ever talked or worked with vet assistants here for only a few minutes at a time. Even during covid, other vets will let you inside the waiting room and exam room. There no reliability in this veterinarian practice, you will also have to remind them to do things that they told you they were going to do like sending you important paperwork. read more

Do not take your small animals for shots to this veterinary office! I took my 7 lb little dog to get 3 shots and she came sick and crying with pain. they tried to blame it on something else wrong with her when they finally after 4 days agreed to get her in they tried to get me to ex ray of her back and I said absolutely no it was not her back when they gave her an examine before her shots they said she was a very healthy dog. then they tried to ask me for another $45.00. and again I said absolutely not . I wI'll not give them anymore money. Turns out they used to big if needle when they gave her the shots. buyer beware. read more

This veterinarian has X-ray and an orthopedic surgeon that does surgery some days. The place is small and the front staff are welcoming enough. I did have to wait a long time for my appointment. They seem to be very busy. I would not recommend this place for your every day fur baby. It's more of a breeding facility. So definitely a place if you are breeding your dog. That's not my cup of tea so I'll be sticking with my vet. I had to go here for the X-ray capability. read more

I've been going to Orangevale Veterinary Hospital for the last 4 years and they were good. Today, I had an apt. with my dog. I'm the only person in the parking lot. I call and the lady comes in to take my dog. I asked if I can go in to talk to the vet Dr. and they said no. I told her that I have several issues I'd like to talk to them about. She said sorry but no one can go in. OK, can I talk to the Dr. at the door 20 ft away, no sorry. My dog is shivering and scared to go in, but the lady says sorry, you can write your concerns on a paper. So I'm supposed to pay for a Dr. consolation $85 and can't even talk to the doctor. Revisit your process because this is stupid as hell. I told her that I can't pay that much if I can't even talk to the Dr. some way, so she says that's fine. Sounds like they don't give a care of providing any type of decent service anymore. I understand that people are scared of the this virus, but talking to someone a min 20 ft. away both wearing masks outside is not going to get anyone sick. You guys just lost a loyal customer because of your poor customer service and not willing to provide alternative options such as phone call, video chat or something. To tell someone fine walk away is poor customer service. read more

This place does not even deserve one star. I have been taking my dog here since May, and it has been nothing but a waste of time and money, with no progress made at all. All I get is an "I'm sorry" at the end of it all. To the Doctor who was seeing my dog, if you really cared about my dog and his health, you would have at least tried to convince me otherwise, instead of going behind your desk to type up your final report on my dog. To anyone reading this, the receptionist there will not call you back "later on today." The Doctor will call you at the end of her shift, somewhere around 4:50pm, and follow up with you if you are lucky. You will wait at least half an hour in the parking lot from the time of your appointment. I have never been rude, never denied any of their recommendations, and always paid for everything up front. Now, about 3 months later, my patience and kindness have run out. Please consider taking your pets somewhere that will actually care for them. Do not waste your time and money here. read more

Been bringing my dogs here for 11 years. Dr Metzler and Dr Tavono are the best! Front desk staff and Vet techs are wonderful. I can say for certainty after being a client for so long that they really do care about every dog or cat that comes into their office. read more

i am glad to see she isn't fooling people much anymore.....oh, and after my ado with my attorney and fees, she returned $2000..OHHHHHH after I had my attorney get after her. That was enough for a failed pregnancy and a few infections. She lost what is now verifiably worth $30-$40K.....she has no reason to be in the reproductive business.....and as others have stated--I never got a pup from all the other thousands I spent with her, including the waste of some semen from one of the top-producing sires ever. That poor bitch DIED and when the owner called on Saturday (after surgery on Friday) and bitch was choking they just told her oh it's the tramadaol bitch was dead that night/// Didn't even want to see the bitch on a Saturday--that is horrendous for a repro vet. If she was one--which we all know now she is not certified in ANY reproductive veterinarian degree. I am both glad and sorry to see how many people have had bad luck... read more

Had a long drive since they are the closest repro vet to me. It was worth it. Very competent staff who understand being a responsible breeder is a good thing! Did a pre-breeding culture, brucellosis test and even updated her vaccines. read more

Unfortunately the receptionist brandy put a bad taste in our mouth, she's so freaking rude it's unbelievable that they employ her, rude, judgmental, I'm not spending my money there to be treated that way. read more

I don't understand these crappy reviews. I am so grateful for this place helping me figure out what was wrong with my 15 year old chihuahua! He was acting strangely (hiding, fits of panting and shivering uncontrollably, some days not wanting to eat) and I was terrified something was seriously wrong. After a bad experience and getting no answers from an emergency vet in Sacramento I decided to give this place a try. I wish I remembered all of their names but man these ladies were so sweet and informative! They deserve so much more credit. I had a 1000 pound weight lifted off of me learning that my baby was gonna be okay, just had a back injury. Did I wait in my car in the 100 degree weather for a long time? Yes. Do I care? No. Partly because I would have waited all night to make sure my dog was gonna be okay. But also because these ladies were hurrying in and out assisting customers out in the hot sun doing the best they could and they did an awesome job. And they still kept a smile on their face and were very friendly, which helped ease some of my anxiety. Thank you to all the ladies who helped my baby feel better and for all the work you do for all of our pets! read more

I had a dog who was very very ill. Metzler and her staff did a great job doing everything they could for her. It was a two month trial. Between Metzlers office, Bradshaw (which was closer to me), and ultimately UCD, they tried everything. But I was forced to let her go. It was the hardest thing. But Dr. Metzler understood. And when I asked that they allow me to hold her while they put her down, she did not object. Her entire staff came into the room with me for support, and to say good bye. They all grew to love my baby. I have gone to Metzlers for years. My mom goes to them for reproduction, I know several breeders who use her services, and friends who love stopping in and seeing whats going on. The only downside, Metzler is so busy, its hard for her to speak with you on the phone. However, if its an emergency, or she knows your working with UCD to save your pets life, she drops EVERYTHING to help you. Which I loved. She is a great women. She even worked overtime for me. Had her staff leave, and finished doing what she was doing to help me out. I hope she NEVER leaves. Sacramento/Northern CA needs her. Its hard to find a good repro vet. And a vet who is honest, and NOT money hungry. read more

Worst veterinary experience in my life I was misinformed about post surgical expectations I was misinformed about proper drug usage. I was told the dog did not need antibiotics after the surgery and now the dog has a severe infection at the surgical sight which needs to be treated and the original surgery needs to be redone The vet would not make time for me on the phone or in her office after the surgery This was a nightmare for me Save your self much aggravation and much $$$$ and find a different veterinarian I wound up having to go to a different vet to redo the surgery that Dr. Metzler messed up.. Oh yes if you get to the point where you want to take Dr. Metzler to court, be aware that she is quite savvy in regards to avoiding going to court! read more

This office is very nice. The clinic itself is clean, and well organized. The vets are knowledgeable, and the techs are skilled. I get my dogs OFA certificates using their X-rays. I wish I lived closer- I drove 2 hours to get there. It's worth it! They don't need to sedate dogs for X-rays! read more

What a wonderful, friendly and FAIR-PRICED vet hospital! Look no further, this vet hospital actually cares about their pet patients (dogs, cats, etc) and don't take advantage of the owners! I brought my 2 small Morkie dogs here, Bella and Delcie, to prepare for our big move to Maui and Orangevale Vet Hospital was so incredibly wonderful, helpful and wonderfully priced during the entire process of getting them ready! Rynn and Brandy were both particularly extra special and made me and my little furballs feel well-taken care of. Rynn took the time to ease my mind and explain everything to me. Brandy had all the answers with pricing and there were no hidden fees for the services! Highly recommend! Both my little girls Bella and Delcie were very comfortable with their care and did not at all seem traumatized or scared when they were returned to me. During covid safety right now, you park your car outside the vet and they come outside and take your pet inside without you. When they brought Bella and Delcie back to me I was so happy to see that they both were not shaking at all, scared or acting any differently. They seemed very calm and normal. All dog owners can feel their pets energy, as it goes both ways, and I was so pleasantly happy and elated to see and feel how happy my girls were and not in any type of distress at all. This makes me so happy but also so sad that we're moving in regards of Bella and Delcie having to leave this wonderful vet hospital. read more

Angie, my Akbash, and I were at the Orangevale Veterinary Hospital for our first visit today. Same procedure as our vet in OR: Because of Covid, the tech came out to get her, came back with a very complete report of what the doctor had said. Because we have just moved, and I couldn't find all her records, they called her vet in OR to confirm rabies vaccine. Both people I interacted with there today were great. Very helpful, very kind. Willing to go above and beyond to help Angie get what she needed. I am happy with my choice to use them. There is a way to talk to the vet if I wanted to. I could ask for her to call or email me to answer any questions I might have. Will certainly go back and use them for my other 2 dogs. read more

Always so much information from Elaine such a wonderful Person.. I tell you, The miles between us doesnt even matter. I live in Oroville and I dont mind the long drive... P.s. Call early.. Dont wait..They literally Save lives over the phone read more

I've been coming to this vet hospital since Spring of this year. The staff is great, and both vets are wonderful cat handlers. They mostly see dogs, but still see cats from time to time, which include my kitty's. They get very busy here, so getting an appointment must be planned some time in advance. They keep all the pet areas clean and sanitary, and their prices are fair. I love this clinic and I plan to keep coming here until I either have no animals, or they cease to do business. read more

Nice staff reasonable prices, son in law has been going there for years and has been successfully in all happy s breeding. Previous reviews where the word 'bitch' is constantly used makes me think of backyard breeders who don't care. I will continue to go to this vet. read more

Dr. Jean Metzler is a disgrace to the veterinary profession. After several telephone calls and emails like the one here, to discuss our dog's cancer further, she did not have the professional courtesy to call us back. We emailed this: I can't believe you haven't had the courtesy to call Laurie regarding Giulia. As you may know, we are devastated by the results of her test. You did say however, you were going to consult with a colleague and get back to Laurie. You haven't. That is unacceptable and very unprofessional. read more

Took my cat in for an annual visit today and was very impressed with the staff and veterinarian. She took the time to answer all of my questions and did not try to up-sell any products or services I did not need. Great first experience, I will be coming back! read more

I went her for progesterone test and AI. I choose not to go here for the c-section as they were very pricey. They were upset with me for not going through c-section with them. But that is not why the low rating. I called back multiple times asking the date of conception so I could let the new vet know. Every time I called I asked that same question a couple of times. Every time was the same answer and their front desk was adimant about when she conceived. That was the date I told the new vet, we did a reverse progesterone test and her levels were boarderline, but because of the dates I told them they said to do c-section the next day. The puppies were pulled out prematurely and we have been having to bottle feed them and even one died. If I could give a negative rating I would, they are vets and supposed to have the animals well being at the forefront of their mind. They should be ashamed of themselves. Update: 4 out of 6 have passed due to them being premature. This so beyond sad and disheartening. read more

So disappointed in this place. First off it was in a grungy looking neighborhood so you'd think the attitude of the staff wouldn't be so stuck up. The people in the lobby looked like they came from a trailer park. I felt so mistreated by not only staff but also the people In the waiting room It was like the twilight zone. One lady who looked like she walked out of an 80s sitcom, I don't even remember what type of dogs she had but she was sitting right under the sign that said no cell phone use and she was yapping her mouth the whole time on her phone. Now that I think of it I should have paid attention to what she was talking about that was so important she couldn't have stepped out to speak. When she finally got off the phone she looked around at all the other dogs and mumbled "my dogs are clean" wtf lol ok, I didn't see any dirty dogs in their but wtv. Another woman who looked like a female version of mr magoo started barking her mouth off saying she wanted to report anyone she came across who didn't have her dogs registered, she must have a great life, everyone in the waiting room told her that was a terrible idea but I'd watch out for her, she had a husky that had some weird overgrown bulge near her vagina, if that rings a bell. I had been waiting so long I asked to use the restroom, they said someone was in there so I watched the door and when the old woman secretary finally walked away I checked and the bathroom was empty. She lied. Not sure what her problem was. I'm not a bum, each of my dogs start at 6k and go up and my hygiene is very well maintained. I felt the staff and the people waiting had some image of themselves as if they poo roses. I do not recommend coming here. Had a terrible experience and according to other reviews it sounds like this staff lied about tests, very unprofessional and if they cater to the stuck up trailer trash looking people in the waiting room something is going very wrong at this vet. read more

Wonderful vet and staff. Great for breeders and show people.

I'm a first time breeder of English bulldogs. Dr. Metzler was awesome from start to finish! She was always available to answer any questions or concerns I had. She has a special relationship with her clients and truly cares. She also instead of having the staff or herself doing everything, educated me on how to provide home care and therapy when needed for my pups. Reasonably priced and all around quality care. I used to take my bullies before breeding to a vet here in Roseville. Costly and nowhere near the same relationship I've established with Dr. Metzler and her awesome staff! I have no problem making the half hour drive to get my bullies the best of care at Orangevale Vet Hospital! :) I highly recommend them for the health of your beloved cats and dogs. THEY ARE THE BEST!! read more

I have been a client of Dr. Metzler's for approximately 20 years. Dr. Metzler, Dr. Burnett and their staff have been amazing in the care of our animals and their interactions with us. The staff goes above and beyond to make sure our pets are well taken care of. They have answered all our questions, called us back to make sure we understood what was going on and gotten us in for an emergency. I highly recommend them. read more

In March 2015 I purchased two Shetland Sheepdog bitches for show and breeding. They were to be exported to me in Australia. Due to Australia's strict import requirements, this is a long, very expensive procedure, that takes approximately seven months. The high profile kennel I purchased the two bitches from chose to use Dr Metzler at Orangevale. The first visit the dogs are required to be microchipped and vaccinated. Prior to the first visit I posted the photographs of the two dogs. Dr Metzler then identified the two dogs presented as the correct dogs in the photographs, from their markings. One of the dogs had a full white collar and full white front legs. Dr Metzler put the show and pet named of the dog on the photo. The number of the microchip she allegedly had just implanted. The vet clinic stamp was put on the photograph and Dr Metzler also signed the photograph. The catch is that the dog that arrived in Australia in October 2015 was NOT the dog that Dr Metzler said she identified. That she said she microchipped, that she said she did all the export protocols on. I also had the dog hip scored and DNA tested identified my microchip. When a dog marked totally differently arrived in Australia, small white collar and brown front legs, I questioned what had happened. I was told by Sandi, the receptionist I assume, that I obviously did not know much about dogs as often when they dropped coat and grew a new one they changed colour. Really ? So a brown leg appears where a white one had been ? The white collar becomes half the size. Then Orangevale denied ever receiving the photograph of the first dog who I sent them photos of. But I have that photograph signed stamped and microchip number etc. Then Dr Metzler's insurance company contacted me and were going to compensate me for her "fraud" because out and out that is all it can be described as. Of course as another person on this site has stated, she is expert and obviously had a lot of practice avoiding the law and paying anything for her poor judgements. So I have the wrong dog, a very inferior dog to the one I believed I had paid for. The dog I received went straight into a pet home from quarantine. I wasted the purchase price, plus around AUD$10,000 that it costs to import a dog from USA into Australia. Had Dr Metzler been just a little bit honest and told me the first day that the dog was presented was NOT the dog I believed I had purchased, I would not be out of pocket by anywhere near as much today. Also I could have rectified the position right at the start. I have reported this to the vet board and hope they will take action. I am still hoping she will be forced to pay compensation to me. Perhaps if all the unhappy clients on YELP also complained to the vet board she may be made accountable for her actions. JOELY WALKER Associate Enforcement Analyst Veterinary Medical Board Department of Consumer Affairs 1747 N. Market Blvd., Suite 230 Sacramento CA 95834 Phone: (916) 515-5230 I will happily supply the photos of the two dogs to anyone who is interested ie: the one that arrived and the one Metzler ID'd as the correct dog. If the vet board do not discipline her, I will certainly report her to Australian Quarantine who would take a very dim view of a registered vet falsely identifying a dog for import to Australia. Lying about which dog she microchipped and treated, that dog subsequently arriving in quarantine. I just am amazed at the dishonestly. Also Sandy the receptionist was quite unpleasant when I asked for an explanation for this situation. . read more

UPDATE from my post on 12/5/2016. I found a new vet. My two young females are pregnant right out of the gate, same male. One is having six and the other is having ten. I spent THOUSANDS at Orangevale vet and lost thousands more from not having puppies. Plus my breeding program was set back two years. NOT GOOD. I took three bitches in (two had each had litters of ten, the third only three years old). Jumped thru all the hoops: "pre breeding exams," which involved tests and long runs of antibiotics; did progesterone tests (I wish I got a second opinion on those, like one other reviewer); had the males' semen tested; the whole nine yards. I got nothing. I had three girls, four breedings, two separate males, and no puppies. How is that even possible? Well, when the guru apparently has no board certifications for repro, and she can't walk or use her hands, meaning that the place is run by cocky beginners, it all goes to hell. Not enough quality control and not enough supervision, is my guess. I spent thousands of dollars there and all I got was, well gee sorry, that's how the cards fall sometimes. As you might imagine, this has interfered greatly with my breeding program. It's going to take me awhile to recuperate. So the real question is, why did I keep shoveling money at her? What an idiot I am. read more

Went here today for an inhouse progesterone test with 2 females. They called me and told me that my girls were a 19 and a 25. I was having semen shipped from east coast. So this worried me. Their numbers were high. I wanted to breed one Tuesday and one Wednesday. But after seeing they were that high I called and tried to get both Studs semen sent today. One of his dogs I wanted to breed to had been collected today already and so I had to breed both my girls to the same Stud. I was still concerned that the girl who was a 25 might get too high tomorrow. So I went to another vet and had them test my girls and send to a lab. They called me tonight and said my girl that orangevale said was a 19 was only a 9!! And my girl that was a 25 was only a 18!! Not only could I have waited to breed another day. But I had To breed her to a dog I hadn't planned on breeding her to. now I have to spend $5,000 more to breed another girl we have to the same dog I could have bred to Wednesday. Their tests are completely inaccurate and if you are spending the money I am. DO NOT GO HERE!! I'm so disappointed!! read more

Forever gratitude to the entire crew at Orangevale Veterinary - especially Dr. Petra Travano - for saving my beloved Havanese, Kaili ( AKC GCH Lil Pawz Kai In The Sky Es Ti, Number One Owner Handled Havanese in the U.S. 2016). Kaili is almost 13 years old, and contracted pyometra having come into season three weeks ago. She was therefore a case of closed pyometra, and she presented a very dire situation. Her kidney function was showing near collapse. Dr. Tavano operated immediately after stabilizing Kaili, and three days later, Kaili is showing great strides towards recovery. Dr. Jean Metzler delivered Kaili and both her litters 7 and 6 years ago. I drove from Oakland to Orangevale to take Kaili for treatment because I had the most confidence in them. Also, a premium is that the breeder of Kaili, Elaine Cirimele, works at OVH. She is the largest hearted, most knowledgeable person about Havanese that I know. read more

Best vet and staff....had a Rottweiler that had a stroke and could not move...no vets (including ranch call vets) would come to my house...Dr Metzler came during her lunch to help my dog out of her misery and I am forever thankful....also was supportive of raw feeding many years ago...can't say enough good things about this facility! read more