My experience with the Diamond ring was an amazing experience. I was really nervous at first but I…read morewas greeted by Isaq. He showed me great compassion and was very patient with my indecisiveness. I showed him a ring for inspiration and we were able to help me create a beautifully custom ring below. This wouldn't have been able to be done with him. His follow up during the process was amazing. They have CAD designs of the ring before they have their jewelers start designing the ring, so you have full control of how the ring looks. I made a couple of changes during this process and they were patient with me and showed me the changes on new CAD designs. After 6 weeks (they will be able to make the ring earlier but I wasn't in a rush), Isaq let me know the ring was ready for pick up. They showed me the certificate and was able to get me this beautiful box with a light in it (nice touch). I can't wait for my girlfriend to see this ring. If you need help crafting a perfect ring come to The Diamond Ring Co.

Stopped by to browse some rings because I was thinking about upgrading mine, and I had a fantastic…read moreexperience. I was assisted by a very attentive and knowledgeable gentleman named Isaac who made the whole process easy and enjoyable. He took the time to answer my questions, showed me several great options, and never made me feel rushed or pressured. I highly recommend asking for Isaac. He's friendly, professional, and truly goes above and beyond to help you find exactly what you're looking for. Plus, he works hard to make sure you get a great deal. Go see him and you won't be disappointed! Thank you!

WORSE PLACE TO REPAIR YOUR WATCH THEY TOLD ME 3 WEEKS NOW ITS BEEN OVER 4 weeks I came 3 times…read morealready and they don't know what repairs my watch needs I keep telling them to call me if it doesn't arrive on Saturday when there delivery arrives and they never do or they never answer the phone .. bad business

I didn't realize how much prices have gone up for this service. I thought $10 for a watch resize…read morewas a bit much (especially when that was basically 1/3 of the cost of the watch itself!), but the next closest location was at Great Mall, and that was $15. This guys was friendly and worked quickly. Just so you know, this counter is located indoors, right in front of the Seafood City market.

Awesome staff that help me and get what I wanted. Thank you Estie ,Julia and Samer for being…read moreattentive.

Great service, they work fast and efficiently. My fiancé and I both got our rings from here and we…read moreare very happy with our choice. They also have flexible leasing options. Ask for Julia!

My son went to this store to buy himself a nice watch He…read moreworks his ass off so he deserves the best for the best price.. how low do you have to be to stoop to charge a customer $6.00 for a box that the watch comes with? He spent $200.00+ for 2 watches and you have the audacity to charge for the original boxes? Never going back there again.

Staff is not at all helpful. Never seen a place with this bad a return policy. Wore a watch for a…read moreday and it stopped working. Took it back to return it, as their receipt states 90 days return policy, but they refused to take it back claiming it was used. Now have to go through the warranty to get it repaired. If u sold a product that does not work, u should be taking it back. Dont be fooled by their return and exchange policy. They will find 1 scratch on the wall from before u bought it, and claim that it was used and therefore non returnable.

I came to look for a watch for school purposes, and a guy kindly checked in with me to give me a…read morehand to help me find a specific watch. Initially I wanted a MVMNT watch, but there were other brands that caught my eye. I was surprised that they held Olivia Burton, so I went with that! Even better, it was on sale under my budget ($45 of $100 budget)! He was also very transparent with me when he knew the watch I wanted was the last one on display, therefore it's normal to have very minor wear. I didn't have an issue with that because no one is going to see that. He let me inspect the watch before purchasing it, so I never felt rushed for the entire process. After I made a purchase, he helped me did a fitting, and unfortunately, my first-choice watch didn't fit my tiny wrist. He has SO MUCH PATIENCE in taking off and putting the links back on to make it fit... I feel bad making him go back and forth but he ensures that he's totally okay with me. The store became busy and staffs are always asking him questions, but he seems to keep his cool, so I'm impressed! I ended up exchanging to my second-choice watch for the same price which has a chain band so I could adjust it at any length. I walked out of the store happy with lots of compliments! I would definitely come back again if I ever needed another luxury watch!

Worst store ever. I needed to exchange a watch , I called ahead a day before I was told I can come…read morein within another week. I walked in , there were two people in the store. I told the lady what I was told over phone and she instantly pushed back and said you have today and kept ignoring what I was told by the store over phone. Then my wife selected a replacement watch we go to the counter , first thing she says this watch is less expensive than the other. It was 150 dollar watch vs my previous spend which was 95 . Sign of incompetence . She then figured that out but I lost trust there. Then the previous person had said the watch is 132 + tax but the total she said was 186 , I said that doesn't make sense so can you help me understand , I don't see that number anywhere. She couldn't get explain it and got frustrated. Then she had the courage to say to me that you are giving me a hard time so come back when my manager comes . She also said other things to me which were not cool. I would not spend even 1 dollar here and would not recommend this store to anyone. I have never had such a poor in person customer experience ever.

Please save your time and money. Do not come here! My mom got scammed by the salesperson, Maureen…read moreJije. She was sweet talked into thinking the jewelry she bought was $200/month for 20 months with no interest. Six months in and my mom gets the statement with the real interest and fees, stating it was only a 6 month promotion period of deferred interest. Maureen took advantage of the fact that my mom was Filipino. You would think someone of your kind would do right by you, but not Maureen. She falsified the credit application and my mom signed without knowing what she was getting into. Just please avoid this place at all costs.

Disappointed and Heartbroken…read more I went with my boyfriend to pick up my necklace after it was repaired. The woman who helped us was nice, but unfortunately, that's the only positive part of this experience. I was really excited about this chain because it was the perfect style for my pendant. But the quality and craftsmanship are just awful. The first time I wore it, I immediately noticed a broken link digging into my skin. After just one day, we had to bring it back for a repair, which took nearly two weeks instead of the one week they originally promised. When we finally got it back, the clasp looked dirty and worse than before, but we accepted it because we just wanted to be done with the whole situation. I wore it again today, and now the tiny links are falling off one by one. It's barely hanging on, and I can't even wear it anymore because I'm afraid it will break completely and I'll lose my pendant. I'm so sad and frustrated. I was really looking forward to wearing this necklace, but now we either have to spend even more money to get it fixed at another shop or give up on it entirely. I would never recommend this place to anyone.

I am writing to file a formal complaint regarding an extremely unpleasant and unprofessional…read moreexperience that occurred at your store located at 447 Great Mall Drive, Space 209, Milpitas, CA 95035. On 12.07.2025. I visited the store with my two young children. We had purchased food (Pretzel Dog) from Auntie Anne's and walked into the store while getting ready to look at the crystal products. Suddenly, the female employee at the front counter--a middle-aged white woman--yelled loudly across the room, saying "Do not touch!" even though we had not touched anything at all. She then continued yelling "No food allowed," again in a very rude tone. There was absolutely no need for her to raise her voice, especially with children present. A simple, polite explanation would have been enough and she could have walked up to me and told me quietly instead of yelling across the store I immediately took my children outside and handed the food to my husband, then returned to the store to speak with the manager, a Filipino male employee with large eyes. I explained to him that the employee's behavior was totally unacceptable and asked for her to apologize--because she could have simply walked over and spoken to us politely instead of yelling across the room. However, the manager repeatedly said that he "could not force someone to apologize" and that "there is nothing he can do," and only offered to apologize on her behalf. His attitude was also very poor and dismissive, giving me the impression that customer concerns are not taken seriously here. This kind of customer service is completely unacceptable. As paying customers in a large shopping center like Great Mall, we deserve basic respect. The employee should be educated on how to speak to customers appropriately, and I strongly believe she owes us a direct apology. In addition, the manager's unprofessional handling of the situation should be addressed. After leaving the store, two other customers approached me and shared that they had also experienced the same rude behavior from both the same employee and the manager in the past. They stated that they plan to leave negative Google reviews due to the repeated poor treatment. This clearly indicates that this is not an isolated incident, and if nothing is done, it will continue damaging your business reputation. DO NOT SHOP IN HERE!!!!

Could you ever go wrong with a Swarovski purchase?? The answer is absolutely not in my book, and…read moreI'm sure a few others feel the same way. It's the uniqueness, the designs, and the one-of-a-kind pieces I adore. I like that you can be over-the-top bold or small and delicate with their jewelry. It's top tier in my book!

I had been purchasing my jewelries at Milpitas Great mall branch…read more Juanita Bunuan is so professional in dealing with clients like me. Hence, I keep going back be of her welcoming personality. A great asset to your company. Joy A.

Been in greatmqll last week and pass by the store, am looking for a necklace. Juanita was so…read morefriendly and was able to give me what I needed I really need