Billy and TQ are the best in the business around here! They are friendly, helpful and super…read moreknowledgeable. I brought in a heart moissanite looking to set it as a pendant. Prior to coming here, I tried to do some research at home on different types of settings to no luck. Billy immediately pulls up many samples and gave me an explanation of what each settings would look like. After about 10 mins, we settled on a details and I opted to skip out on the chain until the pendant was completed. When it came time to pickup, TQ helped me decide on some chains that would compliment the pendant and I absolutely fell in love with it. We opted for the cuban link vs the rope chain. The piece is absolutely beautiful and my family was in awe of its beauty. I wanted to thank both Billy and TQ for making this a memorable and seamless experience. You know who we'll be going to when we're looking for our next piece of jewelry!

Shoppers Beware - I made (5) transactions with Billy and thought everything was good. I bought a…read morependant and chain from his store, repaired a bracelet, bought a grill with 12 teeth, and got a custom pendant made. The custom pendant came out nice but customer service and quality is lacking. I gave him a gold necklace to melt down and a jade piece, he quoted a price, middle of transaction he requoted and increased price by $850 due to a mistake his "factory" made. Whatever, I paid it. I wore this piece 5 times within (3) years (yes, I literally went through my selfies and counted). This is not my everyday chain/pendant and it's heavy so I hardly ever wear it. The clasp broke while I was literally holding it. Like it was Saltered fixed together instead of having a pin where the pendant can move freely. He tried to charge me to fix it for wear and tear but I pushed back based on it being a workmanship issue because regardless of how much time passed I barely wore it so there's no excuse. He even said out of his own mouth how good the pendant looked! And I said yeah because I never wear it. After back and forth he agreed to fix it at $0 cost but you can tell we were both frustrated while talking through it. I don't live in the Bay anymore so I had my stepdad pick it up. The pendant came back with (2) chips on it and a purple ink like someone literally drew on it. Photos attached. He said it wasn't like that when he gave it to my dad but the picture from my dad is right after he picked it up. I texted Billy at 330ish telling him my dad was on the way. My dad sent me a picture as soon as he got to the car from picking it up at 4ish. I didn't notice the ink in the picture because 1. I thought it was on the bag and 2. I was hyper focused on the scratch/chip near the clasp. I seen it in person which is now over a month later from getting picked up because like I mentioned I don't live in the Bay anymore. He tried to tell me he didn't give it to us like that. LOL cmon man what +65 year old man walking around with a purple marker and marking up their daughter's jewelry after driving to SJ from SFO to pick it up. Make it make sense. Whatever this is it doesn't come off easy. And the way they colored in the circle on the pendant you can tell this was intentional. My mom warned me and felt some type of way about me doing business with him. She just never trusted it. From me giving him gold to melt down, letting him repair my bracelet (which my mom swears does not look like the same gold), his prices, and even going back to him to repair the pendant. I should've listened. Find a jeweler you can trust. I would never recommend or spend $ with this company again no matter how nice the pieces look. Customer service and integrity means more to me. FYI He's in a different location now where there are a lot of other jewelers. I recommend shopping around! Prior to this incident w/ my custom piece I went to Billy to purchase a clasps for my everyday chain and he tried to charge an outrageous price like +$100 dollars. I went next door and got one for $40.

Great pricing just bought a 14k chain yesterday! The owner is friendly even gave me a cold bottle…read moreof water too and guaranteed free jewelry cleaning for a lifetime.

I came in looking for an engagement ring for my girlfriend and had very little knowledge going in…read more Hamid was incredibly helpful and walked me through the entire process with patience and expertise. He shared so much valuable information and made the experience comfortable and enjoyable. Thanks to him, I was able to design a beautiful custom ring that turned out even better than I imagined. I can't recommend Hamid highly enough

Amazing customer service. Family owned company. We will definitely make this our new Jeweler.read more

IMHO Needed a new…read morewatch battery. Every repair shop or jewelry store in Eastridge quoted $15 for a replacement battery...until I walked into Classic Diamonds & Jewelry. The young lady took a look at my Skagen watch and quoted $10. She said it would take 10-15 minutes. In reality, it was probably five minutes. I didn't get her name nor did I get a receipt. But what I got was exactly what I wanted; friendly service, a fair price, and a working watch!

I want to thank the security guard (Adam) for being so kind, respectful, and professional. He…read moregreeted everyone with a positive attitude, treated people with respect, and made me feel welcome and safe. Great customer service and an excellent example of professionalism. Thank you for your outstanding work!

It's a good pawn shop to go to when you need a cash loan, and you can retrieve the gold/pawn items…read morewithin 4 months. Unfortunately, I could not make enough money to get my items back when I started working from home with the loan amount. The fee rate is high after the 4-month period. If you use the 10-days "grace" period after the due date it is even higher, and there is an extra big amount too as remote fee if you pay remotely, that is, by signing in to the account. You need to bring cash to get your items, as they do not accept checks or a debit card for loan repayment!!!!! Pawn wisely, and bring the items home within 4 months, and this a good option. I sold a gold chain last week, and they gave me a good price.

Love this place and the owner! She is quick to fix items and her prices are very resonable. I trust…read moreher 100%. Will always bring my items to her for repair.

she's my generational lucky lady!! My grandma and mom and I have been here for 20 years she's…read morehonest and loving! buying jewelry should always feel as safe and comforting as it does with Oum!

Amazing experience! I am moving soon and discovered some gold jewelry that I haven't seen for like…read more20 years! I usually donate items, but not these. Steve was amazing! I wasn't in a hurry to sell, but once he heard of what I was offered by another company (on Winchester Blvd.), he offered me substantially more, and I accepted! Such an excellent experience and very stress-free. I highly recommend!! And I hope I find additional gold jewelry that I can sell!!

First thing I need to mention is I've wrote a bad review for this horrible person before and he…read morejust gets them removed or deletes them. I don't know how or why but he's not honest. Why is my review gone? This man is everything but trustworthy, honest and a horrible human being.!! I've gotten a lot of balloons in my lifetime and I've done a lot of pawning my gold to leave as collateral he said to me over the phone 60% of spot price of whatever amount of gold I have and the interest rate was 6%, immediately I felt that was a good deal based off those numbers but when I arrive, maybe it was my fault for bringing nearly 150 g of gold because I didn't make up my mind and I was just gonna decide what I was going to give him when I arrived, from the moment, I took out my gold this man's eyeballs almost came out, not a funny way either more scary vibe/energy gets worse as I am selecting which items I want leave with him. He signals me with both hands, no words. "Bring it all here" if that makes sense I could you know I'm not making up anyways I remain professional and I handed over all my Gold and explained to him that I needed to keep some of the items I'm a jeweler and these items are fine. we're interested in and I would like to have them on hand just in case they come by them the amount of Gold that he took for me versus the 60% price that he said over the phone, I'd like to say he gave me 20% for 25% of the loan that he was about to give to me and I was really bothered leaving that amount of gold for the amount of money that he was giving me. It gets even worse so he never explained to me the exact terms, but before I walked out of his office while still in his office, I still have the cash in my hand that you gave me which is about $2500. He had over 113g of my gold some 14k 18 K. The only reason I was really gonna move forward with the deal even though I was bothered because his rate was 6% but before walking out looking at the paperwork and it's saying that 6% x 3 months. So I politely asked, but I only need it less than a month. He said that's fine but you still have to pay the three months 6% per month I said, but I don't need it that long. Then he says that it's a California law that has to be for three months minimal which is a complete lie. I swear he said that and anybody can Google and see for themselves that is completely made up in bogus, advertise himself as this trustworthy high paying kind human being running a honest business I get the nature of a loan shark as I've dealt with many many of them, but I've never ever once. Had someone not explained to me the terms change the terms or didn't fully explain them just had me send the paperwork after he got my Gold and he was ready for me to get out of there. He was a happy camper, but just something that it fell right and I had to make sure everything was what we agreed to since he told me 60% of spot price, but instead gave me 25% at most after he said 6% times three months. I literally threw his money back on the table the same way he gave it to me told him give me my gold back. And he complied and just someone I would never do business with a lot better options out there people I'm so serious and it's not hard to find them and they do the same thing as this man only meant to force you to pay for loans for three months if you don't wanna pay that long, but if you want three months, you could have them that long and they won't take so much of your gold and give you so little money. I worked hard for my money the same once you wear that Rolex Hulk I wear the same one too only you probably paid someone a little amount of cash and they weren't able to pay kept it yourself, you don't work hard you say you've been doing this for 25 years. You've been robbing people for 25 years and all your reviews. I've got all my Rolex's working hard not PAID REVIEWS.

We visited so many jewelry shops and found the one we wanted here. We ended up purchasing my…read moreengagement ring here. They were attentive, not pushy, and provided their take on the different selection of jewelry. Unlike CH premier across the street where the sales representative kept urging us to purchase a 0.25 carat rock and was condescending. What drew us to Jade galore was the unique designs of their bands. For instance some of the bands are lined with baguettes diamonds and regular tiny round diamonds. The price was also much more affordable for a rock that had better specs that some of the more famous retailers. Their customer service continues to be wonderful even after you've purchased their product.

Bought engagement ring long time ago from JG back when they were still in Milpitas, when one of the…read moresmaller diamonds was dislodged I tried to replace it in nearby shop, the quote was quite outrageous and they would need 3 weeks to fix, which means they outsource it somewhere else. I have decided to try Jade Galore, the quote was half the price and I got it back in less than 3 days, they polished it too so my ring came back very shiny like new. JG has a lot of selection of loose diamonds, service is awesome and I didn't feel any pressure to buy anything else. Very happy with them.

I called ahead of time to ask if they offered repair services for a necklace I had broken a while…read moreback. They confirmed this service. I was in and out for about 15 minutes. This exceeded my expectations. So happy to have stumbled upon this business.

Thank you Mrs Vân for accommodating me . She is so sweet and friendly to talk to everyone. I got my…read morebirthday gift from here check it out.