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    Greenfield & McKellips - Mesa Pool Supplies & Services

    5.0 (1 review)
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    10 years ago

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    Desert Bloom Pool Care

    Desert Bloom Pool Care

    3.0
    (4 reviews)

    1 Star Extremely disappointed with this company's…read moreservice--and unfortunately, this was not an isolated incident. Most recently, the pump had not been running for four days, yet the cleaner reported in writing that the pump was functional during his visit. That statement was flat-out inaccurate and raises serious concerns about the honesty and reliability of their reporting. Additionally, the service log claimed the surface had been skimmed. If that were true, it should have been immediately obvious. I walked out less than five minutes later, and there was no visible evidence of any skimming having taken place. None. I understand that service visits are time-limited. What I do not accept is inaccurate reporting or being told work was done when it clearly wasn't. This is not the first time we've had issues like this, but it was the final straw. When you're paying for professional service, you expect transparency and accountability. Based on repeated experiences, this company delivers neither. I would not recommend them.

    I rent with Tricon and Desert Bloom is their choice for pool service. The pool was recently…read moreresurfaced, pump replaced, skimmer, water regulator. All this after I reported the tile falling off. Over the weekend the pool started turning green, I made a service call on Sunday, called Monday and left a message. I also sent text messages with photos of the green pool since the message said texts get a faster response. Someone responds and begins blaming me because there was a lock on the gate for 2 pool visits and sends me a picture of 5 chlorine tablets stacked on a brick wall. I asked why the person didn't call, text, knock or ring the doorbell and the person texted they have too many clients to be trying to ring every doorbell. Then I asked where in their manual does it state that leaving chlorine tablets at an unknown location and no other type of communication count as a professional pool service visit? The person continued to bash and blame me and i continuously stated that I now recalled why i had blocked the number because that same individual was still unprofessional, rude and has a nasty, negative tone. So, she as a Desert Bloom Pool Care employee and representative knew the pool was green because she acknowledged that I had submitted a trouble ticket and saw the photos said she would look at the ticket I submitted. Here we are on Wednesday 08JUL26 and no response from ANYONE about our green pool that was just renovated. The pool sits and they just ignored it. I would not recommend this company. This horrible service has happened consistently with me, and I have been at this home for 3 years. DO NOT waste your hard-earned money, time or have expectations that they will go above and beyond, listen to you, or provide you respect, courtesy and timely service. The person texted me they do not do that, or maybe it was just to me.

    National Pools and Spas

    National Pools and Spas

    2.7
    (11 reviews)

    we had our pool installed by Joel and there was a major mistake! I called and complained, no one…read morechanged it as only sub contractors were on the job and they didn't speak English. the in-floor cleaning system was guaranteed for life. lol! joel and company won't send you new heads! we have needed them several times since we had the pool installed and every single time it is 3 or 4 months of me texting and calling every week. by the time one comes I need two more! it is a struggle to get them to do as promised I'm so frustrated now I neeeed almost all of them again! I don't understand why they refuse to do as promised.

    We are so impressed with our swimming pool that National Pools and Spas made for us in May of 2018!…read moreJoel Hadley was our contractor and was very easy to get along with and was very understanding to get what we wanted. We had visited with more than three swimming pool companies and everyone had A) B) or (C) to choose from. That's when I knew if we wanted something special we were going to have to hire our own contractor. So, off I went to pray and ask our Heavenly Father for someone that could do that and after a few pictures and drawings we were off to start our new swimming pool and water feature. I've been very happy with Joel as he has done everything he said he would do. Thank you, National Pools and Joel Hadley, for all your help. We love our swimming pool and all the surrounding area that was done! Thank You, Heavenly Father!

    Greenfield & McKellips - Mesa Pool Supplies & Services - poolservice - Updated August 2026

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