I'm shocked to read the negative reviews. Our experience has been totally opposite. As mentioned…read moreby someone else, Jamie Newell was our designer and job coordinator. The company did a great job on doubling our parking space and redoing our back yard patio. This is the second time we've hired them for an out door home improvement. Very good workmanship, communication between customer and work crew, cleaned up after themselves. I Highly recommend

Like many others, we have experienced very bad customer service. Didn't call back for months…read more Finally called back after repeated messages, scheduled an appointment and then canceled it with only three hours notice. No call back since then despite leaving messages. Very unprofessional.

Beyond expectations! Professional job…read more Neat clean and beautiful! They installed pipes for future wires and drainage las well

Not sure what the reputation for this company is but their customer services is piss poor…read more (1)Project Mngr. completely called me at the incorrect scheduled time for phone consultations (he admitted his fault); (2) asked me to call him back, which I did (as well as texted) -- he never called back; (3) sent main office an email, followed by a phone call -- crickets. Great way to treat a new customer. Obviously spoke with other services in the area, which were more than willing to offer landscaping services.

The downspouts in the back of my yard had no run from their termination points, and the one that…read moredid collapsed a few weeks ago. I contacted Nature's Friends to sort out my issues and Cliff was over at my house in no time. He talked through any prior water retention issues I had, and came up with a plan to future proof our house from any flooding that could happen with big storms. The crew were back out within a few days and executed the plan as Cliff specified. The laborers placed one of the pop-ups a little too close to the house, and without any intervention, the day-of-supervisor spoke with me to let me know they would extend it according to plan, and corrected everything. They also replaced my sump pump, which was not the easiest thing due to a seized grate closure (see pics), and at a fraction of the price quoted by plumbers. I was really impressed with how quick everything was completed, and for a job like this (digging long trenches to run PVC), my yard looks nearly immaculate. They gave me instructions to heal the grass patches so my lawn would look as it did before in no time. After the work was done, Cliff reached out to make sure all was working well when it rained. I highly recommend reaching out to Nature's Friend for any of your needs -- you can tell they really care about their customers, and I will be reaching out to them for any future landscaping needs.

Very prompt in responding and kept us in the loop for all decisions and details. Highly recommend.read more

I contracted with Hughes to do work on my property to correct drainage problems. We discussed…read morecreating a swale to divert a large flow of water during heavy rainstorms away from my foundation out to a lower elevation in my yard. On the day of the job, the workers found tree roots that blocked them from digging out the swale. No one spoke to me about this. So instead of a swale, they dumped a lot of river rocks and made it look like a swale was there. I got suspicious and cleared away the rocks and found that at most they had cleared away the dead leaves. I contacted Carter Hughes about this and he said, Ya because of the roots we could only do what we could do. I asked Carter to look at it with me, but I never saw him again. So I contacted a tree company to have the tree taken down and remove the tree and take out the roots. Then I contacted Carter again and asked that once I had the tree out, he should send someone to complete the swale work. After a while going around and around with him on the phone, I realized he had no intention of completing the work, and it was useless asking. I don't believe that just putting the rock down to look like a swale and then never mentioning to me about the problem with the roots was at all an open way to do business.

Update: A week or so after posting my initial review, the owner, John Hughes, reached out to me and…read moreoffered to "make it right" in exchange for me writing an updated review for Hughes. I was skeptical, because it was very clear to me that in his mind, the review was the problem (as opposed to my overall customer experience), but I eventually agreed. With John overseeing the project, my yard now reflects what my original expectations were. He manicured the bushes in my back yard beautifully - quickly, accurately, and non-invasively. I was floored at how expertly the work was done and how efficiently everything went. The communication level was good, and he was pleasant throughout the work. He showed up with his team the morning the work was scheduled, and explained to me that the sod could not be cut and installed until the day after (due to heavy rains), and would it be okay to come by and install it tomorrow? Thank you for the notice, and yes, certainly! :) In my front yard, which is patchy due to water damage, they installed the sod, and the yard looks really good now. They installed mulch around my front tree, and it looks very picturesque. I would not hesitate to contact John Hughes for another project if it came up. Thanks, John!

This is a great company. I've worked with Mike Erickson on several projects, the most recent of…read morewhich is a total demolition/construction of a deck. The work is precise, elegant and work process is flawless- absolutely clean worksite at the end of every day, debris removed daily so that nothing accumulates. The workers were painstaking and hardworking and the supervisors were detail-oriented and exacting. Can't say enough good things.

The guys at Diversified Contractors made a very long and very painful process caused by Bent Palm…read moreDesign/ Build much more pleasant. My only complaint with them is that the are associated with Bent Palm. Because of this association I truly had nothing nice to say about them. My actual experience with them changed this opinion quickly. I was put in contact with Mike and he was amazing. He was readily available to answer questions, ease my mind, and produced everything he promised and more. His crews were professional, clean, and courteous. I am very appreciative to Diversified Contractors for completing our job quickly, professionally, and made a terrible situation much better completely out of kindness. A huge thank you to Diversified Contractors, Mike, and the crews that he sent.

We needed a new front concrete walk, steps and railing to make it safer for my father-in-law. C&G…read moreprovided the best quote and best communication out of all the contractors I contacted. Thanks to Gus and crew for the excellent work. Father-in-law approves!

Our 8 year old flagstone walk and portico needed mortar repair. We were aghast at the estimates we…read morereceived from two other Frederick masonry contractors who inflated the scope of work to an unnecessary degree along with outrageous cost estimates. Then we called C&G Masonry who promptly returned our call and sent us a reality-based estimate for repairing our flagstone walk. The crew showed up on time and skillfully completed the work. Our walk and portico look fantastic. C&G Masonry is a reliable and honest company with professional masonry workers who are also a pleasure to work with. They are a great resource for homeowners! I would give them six stars if possible.

We worked with Shorb on a couple projects (so far). They did a bayscape with native plants and…read moregrasses, through DC's RiverSmart program They also planted a hedge along our fence to give us some privacy, restored our grass and addressed drainage issues/ redirected and buried our downspout so that it waters the front garden. This was last fall. This Spring we have a beautiful, relatively low maintenance yard.

They came highly recommended but have been unresponsive and I wasted a bit of valuable planting…read moretime waiting to hear back. I think my yard in Chevy Chase is not a big enough project for them? And they're really busy? I never heard back from them after calling to inquire the status. Oh well.

We recently hired Tenleytown Landscaping to replace three dying boxwoods in our front lawn with…read moreyews, and we couldn't be happier with the results. Jess was fantastic to work with and gave us excellent recommendations for the replacement shrubs. The installation crew was incredibly fast, professional, and left everything looking immaculate. The new yews look absolutely beautiful and have completely refreshed our front yard. Highly recommend their services!

THEY ARE THE WORST! AVOID THEM AT ALL COSTS...UNLESS YOU WANT YOUR COST TO BE THROUGH THE ROOF! We…read morehired them in the fall to do some work, asking for a low maintenance option for our front and back yard. They completely misled us on the scope of work for the back and planted the front in late fall, just as the weather turned cold. And the cost was astronomical! Now half the plants are dead because of the brutal winter even though I asked them if we were planting too late. And I'm spending all kinds of time and effort to keep the remaining plants alive. Low maintenance my @ss! And in the back, all the weeds and random plants they were supposed to eradicate are all coming back. I cannot stress enough how horrible they are.