It is so rare to find a customer service representative who will go above and beyond to help a…read morecustomer. Well, last Thursday, I found one who did. Her name is Ziva, and she works at the Staples Store on Baseline and Cooper in Gilbert, AZ. I was in a panic because the poster I ordered through an online store, paying $50 extra to have it delivered by May 22nd, wasn't being delivered until May 23rd. This was for my granddaughter's graduation party, and she means the world to me. Ziva took the time and patience to help me get this done through the store where she works, and it was done by noon the next day. It was beautiful and perfect for the party. Staples, you have a diamond in the rough working for you! Ziva, thank you so very much for helping in this stressful situation.

Frustrating experience with a complete failure to communicate or deliver on time…read more I placed a pre-paid order (Order: 6953830982) after hours on June 11, 2026, for same-day pickup of a laminated poster and brochures the next day. On June 12, 2026 they called while I was in a client meeting and left a voice mail saying they couldn't laminate the poster. I returned their call at 5:33 PM that same day. When I arrived at 7:30pm the store to at least pick up the brochures, I discovered they hadn't even been printed. Unbelievably, the employee at the counter claimed they held up the entire order because they were waiting for the return call I had already made. They told me to call the next day because they might be done. They weren't. On Saturday, after the actual event I needed the laminated poster for had already passed, I went back to the store. The employee admitted the brochures still weren't printed but promised to run them immediately if I waited 20 minutes. I waited in the store for over 20 minutes, only to be approached by a manager named Carlos with a completely different story: they actually had the laminate all along, but someone had broken the machine. I left the store empty-handed yet again...no brochures, which I can still use and no poster (which is now useless to me as the event is over). To top it off, Carlos then asked me to drive back a third time at noon on Sunday just to see if they could get it resolved. This location dragged me along with conflicting stories, empty promises, and endless wasted time. Because of their severe lack of organization and communication, I missed my deadline entirely. Avoid their print services if you have a schedule to keep.

This place says they are Notary and offer the service but don't understand the purpose of a Notary…read moreand sent me to a real Notary. Bizarre customer service.

Louise was an absolute pleasure to have helping me with fingerprints! I had two separate…read moreappointments scheduled 20 mins apart, but because she was efficient and made the process fast, I was in and out within 10 minutes. Thank you so much for the wonderful conversation!

Came in to drop off a return from Nike. When I walked in I was greeted by one of the staff members,…read moreshe was very nice and helped me with my return right away. I forgot to get her name but she was very polite, friendly and very helpful. Answered all of my questions and gave me some tips for future drop offs if needed. Everything seemed very organized and clean. AC running good, it felt nice and cool.

The best UPS Store there is! Staff is SUPER friendly, fast, and efficient. They put customers first…read moreand they're super patient if you have questions and are more than happy to go over all shipping options with you. I haven't tried their other services like printing and whatnot but they are set up for it all. It's a one stop shop for everything. The best part about this location is the automatic door. Prior to moving to Gilbert I used the UPS Store on Alma School & Germann in Chandler and they have a normal door you have to open, which can be a huge pain when you're carrying a package and whatnot. The automatic door at this location is super convenient when you're carrying large/heavy packages.

We use this store for Fedx overnight documents and shipping services…read more It's conveniently located and has a helpful crew to answer your questions and ships quickly. Parking is shared in a very busy shopping center full of restaurants and IMAX Theater reducing my score.

With an excellent staff and prompt service, it is always a pleasure to visit! The store also has…read moremany extras like greeting cards. Helen V

I've never been so annoyed at a UPS!! I walked up to the door at 5:59 ( I understand you close at…read more6) and the girl sprints to the door and locks it right it front of me!! I looked at her like really?? She then shrugged her shoulders and turned around . OMG never should this happen to anyone! Get new staff!! Show respect and I'll be filing a complaint to the UPS head off too. Ridiculous Zero stars

Sat outside with several others til 20 min after you're supposed to open, still locked and dark…read morewhen I left and phone just says you're busy. Terrible

I got a document printed, notarized, and emailed back to me cheaply and quickly. I would go back…read morefor notarization services.

Fast, easy, great location. Needed a fast notary Kelly was amazing!…read more Right off the 60 and Val Vista Rd.

Updated review: I was in a pinch and needed to get some fliers done so I stopped in. I was told to…read moreuse the computer to make my flyer which was 45 cents a minute. It made me use canva which then would not let me save and print. It only allowed me to make an order which I could print later and not save. After wasting 40 mins with the manager saying sorry he doesn't know what to do, the other employee said she could log me out so I could stop paying and she could charge me an extra $17 to make me a proof so I could print. She finally agreed to print mine for me. Once again an even more horrible experience then before. Thanks to her I got what I needed after an hour and double the price. The employees are nice but have no access to the systems to help. This IS NOT A PRINT SHOP. Lowered to 1 star review. Previous review 2024: I've been a patron of this location since it was kinkos. Today will be my last time as a patron of fedex. Over the years, the ease of use and convenience has disappeared and the cost of simple prints has skyrocketed. The staff had always been helpful and wonderful within the constraints they are given. 2 star review

Amazing service (even on weekends!) Nathan was able to completed my order exactly as expected --…read moresuper fast, friendly, and reliable. Would definitely recommend!

I went on to have something notarized. Jim took great care of me and got all the T's crossed and…read morethe I' s dotted. I thought the mint be a problem because my drivers license expired 2 months ago. And it's a California CDL. Jim understood when I explained because of COVID.California is giving automatic extensions for Cell's since they can't be done on line. Then he offered to mail it for me and even printed out a mailing label. He was going to mail it but I needed a money order and he even suggested a place to get that as well as mail it. Jim is a extremely helpful guy. The service is great. If you have any mail ory otary service I highly recommend Mesa Mail.

mesa mail is amazing!!!!! he always goes above and beyond to make sure the job gets done. i have…read moreshipped some very precious china to frozen soup. everything arrives to my loved ones in perfect condition. i usually cant help picking up something while at his eclectic shop..soo awesome! 10 stars