I can't imagine better experience purchasing a car , I have been buying here for the last 6 years and always been happy about it

Warning!! If you can get a decent deal on vehicle from Greenway Ford, then buy it; however, check everything out the sales person tells you because honesty is not part of their organizational culture. The first sale man I dealt with. Don't know his name but his description is a short black male, early to mid 40s, wearing pink shoes and shirt, and bald head. This male lied every chance he got. He lied about 5,000 in fees added on the car saying management budge on the price. He lied about the car being detailed(the car smelled like smoke). His excuse "Well they don't pay the retailer much so that's how they clean the car". I didn't feel right about nothing he said so I left without buying. A couple days later I seen the car marked about 6,000 down. I went back to Greenway and eventually purchase the car at the good price. Just remember people you set the market not "sales man". Here is the warning: my recommendation do not buy an extended warranty from Ford!! They sale you on the years of the contract(4 to 5 yrs) but they do not highlight the miles. It's only 35000 miles until expiration and it's $3,100. Contract!! You can find a better deal elsewhere. I understand why Carmax or just buying online is popular because it's without surprises. My salesman "T" (Latin/male) seemed to be honest, made sure the vehicle was actually cleaned(smell out), and did allow me to negotiate to some extent the buying price. Once again if going to buy here check and recheck everything and do not buy their extended warranties. I do love my car!! read more

I found a vehicle on carfax and thought it was a good deal. I walked in and checked the vehicle out and chose to purchase. I bought the vehicle that night as they were closing. The radio was working when I checked it out, but when I left the screen was frozen. I called the next day saying I had an issue. The response I got was that too bad it's sold as is, and the unprofessionalism was prevalent. I was given the run around. I asked to talk to managers and was always sent to phones that just rang or left messages that were never returned. I was ready to buy a second vehicle from the dealership but due to the lack of morale practice chose to buy another vehicle from a competitor the following week. I would avoid this dealership at all cost. read more

If you enjoy being tossed from sales person to sales person and buying vehicles with faulty parts, then this is your spot! Don't forget to ask for Don or Andrew to guarantee you get a real crappy deal. If you want to be ignored I'd specifically leave voicemails for the manager, Hassan, he'll never call you back. :) read more

I purchased a vehicle from the dealership on January 28th while I was doing my paperwork I requested a paper copy I haven't received my copy and it's going on March 5th I reached out to the dealership to five different departments and nobody has gotten back to me so I reached out to the general manager and she hasn't gotten back to me the last person I talked to was crystal she told me she would look into it and she has not got back to me read more

Two weeks ago my Escape was serviced . One of the items was the skid plate falling off for the fourth time following Greenway service. I was charged $37.10 for "missing screws". Guess what... the skid plate is falling off again! That is less than 150 miles and my bank account $37.10 poorer. I had another bad experience with Greenway Ford service. They left the oil cap off after service and I arrived home to oil all over the engine compartment. Lucky the engine was not blown. read more

I would give 0 stars if I could. Avoid at all costs! I took my truck (Ford F150) to get serviced and diagnosed. They said the starter was going bad and wanted to charge me over $1,000 which is absolutely RIDICULOUS. On top of that, the service staff was extremely rude. I asked to speak to "Robby" and 2 boys chimed back saying they were "Robby" until a 3rd boy said neither of the men were "Robby." Complete highway robbery and extremely unprofessional. Go to another dealership or private mechanic! I called other dealerships and they were charging hundreds of dollar less for the same fix To add: this isn't the first time I've had problems with them. I took my truck to get the glove box fixed ($150 for that) I picked my truck up, and 30 minutes later the glove box broke. Save your time and your wallet! read more

Service team are a disgrace. My car went in for a same-day service but they kept it for a week. The advisor I who I gave the keys to went on vacation, the back up are the managers, who never return calls. When you leave a review, you will see a generic response from Gaylon Stewart (service manager) asking for you to call his direct line. His mailbox is always full and regardless of when you call he is 'with a customer.' Leaving messages is also fruitless as he never returns calls. After a week I went into the service room to get answers only to find my car had been ready for three days but nobody had the courtesy to call me. I've never experienced anything like this before. It was supposed to be a simple service. Also the negative reviews on google are being deleted which is a shame because a number of others have also had similar issues. read more

Shopping for a new car reminds me why I hate shopping for a new car and this auto dealership exemplifies all the negatives associated with purchasing a new vehicle. My salesman obviously ignored any statement that I made about what I was looking for and directed me only to what he wanted me to buy and how much he could take from my wallet, the whole time telling me this was what I needed. I finally got into a car that I was interested in and the first thing I noticed was that we were on empty. So a trip to the gpas station was my test drive. For a moment I had the feeling he was going to ask me for gas money. After our gas run, the salesman tried his best to get me inside to fill out paperwork. When I flatly refused, he sent me a barrage of text messages about cars that I had no interest in. I did ask him to quote me on the one model and I am still waiting on that over a month later. read more

Terrible!!! Went to Ford accessories website which this dealership was on a contract with and ordered a new Tonnele cover for my new truck and also paid for installation on the Ford accessories website. This dealership is required by contract with four accessories not to charge for installation because the customer specifically has already paid for installation of parts. Anyhow went to Ford accessory website, purchased new Tonnele cover and paid the additional for the installation. Once you do that on the website it brings you to the participating dealerships (meaning dealers that are within CONTRACT to honor Ford accessories because the dealership VOLUNTARILY signed up for this program as it produces new customers & retention). While checking out on fordaccessories.com you pay for your part, the labor (if you so choose & want to get it installed by a participating dealer), and you pay your sales tax. Once the transaction is complete the website itself actually brings up the service scheduling menu for a dealership that is participating near you. You're supposed to click the dealership you want to install your parts and the website itself actually does the scheduling at the participating dealers after you clicking dates and times. Installed parts are sent directly to dealer installing. It's a one stop shop. This all sounds simple correct? Well the day prior to the appointment I had not gotten any kind of a confirmation call or email from the dealership that they were expecting me, so naturally I called to make sure they had the part and they knew that I was coming. I also live an hour away from the dealership. I'd already confirmed a week prior that Ford accessories had delivered the part to the dealership. Oddly, no one knew where my part was (even though they could see that it was delivered) so the day BEFORE my appointment (which I personally had to reschedule my own schedule for this visit) they had to cancel it until they could locate where my part was. It took them ONE WEEK to find my part (that was delivered 10 days prior). I was finally able to go back a week later to get my install done. The part was there the whole time and for some reason no one knew where it was (makes no sense) but the good news ... they finally found it a week later laying in their delivery area & I could finally schedule a new appointment for install. So, I take my new Ford on my new appointment day down to the dealership (Greenway Ford east Orlando) and when I pull into the service lane I'm greeted. Advisor already know that I'm there to have my tonneau cover installed. All I had to do was sign that I understood that I was getting my tonneau cover installed & would let me know when it was done. Finally get word it's done and when I meet with the service advisor I'm told to go to the cashier's desk to pay so I can get my keys to my truck. It's at this point, picking up, for the FIRST time ever ... money was talked about. Remember, I'm there on a FORD accessories appointment, with install (of which I ALREADY paid for). This dealership is VERY well aware, and now I have a service advisor telling me I have to go check out and pay a cashier $432 for this install?!?! I immediately ask him (Terry the service advisor) what are you talking about?! I've already paid through the Ford accessory website and the website even put me on your schedule. Why on earth would I be paying for anything other than my part to be installed which was already done?! His response, 'Oh, we don't really go by the install fees charged by Ford Accessories so you owe us $432 because they don't pay us enough to do the install.' I was floored! Keep in mind, I just think I'm here to get my keys and leave because I've ALREADY paid for my install and I've already paid for my part ... it was a one stop shop. I told him that makes NO sense, you can't 1st off not honor what I've already paid for and 2nd off, not tell me when I'm originally checking in ... that there would be ANY money due. I then asked for the service manager. Service manager literally came out and said the exact same thing but they stated they were going to give ME a break (outlandish!) from the $432 & only charge me $211.92. read more

Greenway Ford - Told me they weren't honoring Ford Accessories labor fee so I owe $432 but were giving ME a break & only charging $211.92. - Car Dealers Near Me - Orlando, Florida

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Insanely expensive. Ambiguous about prices and nickel and dime you any chance they get. Lied about how much it would be to evaluate my car too. Highly recommend to stay away. read more

I would give zero stars if I could. I made an appointment, but apparently appointments don't matter, as they allow cars to get backed up for service while still allowing appointments to be made that they have no intention of honoring. If you cannot honor appointments, do not offer them, simple. All I needed was the sensor checked because the drive train light had come on. Because they couldn't take 5 minutes to check the sensor (it just needed to be refreshed after the last oil change), they have lost a loyal customer for life. When I went to get the car since they said it would take several days, the service tech, Lawrence Ader, wouldn't even listen to me and just completely blew me off. Again, loyal customer lost. I will never take this car in again (that I bought there), and I was going to get my next car there, but now, that will not happen. read more

Horrible Service Dept and Service Manager, had work done on vehicle, found two screws on passengers seat when leaving, service writer said they were wood screws and said they were not from the car, asked to speak with service manager and he said right in front of me that he didn't have time. When I got home I found out the screws hold on the in-cabin air filter door but couldn't put them back because Frank the service writer kept them. Called dealership and a helpful man named Ron knew exactly what screws they were when I explained the situation and offered to send mobile service team out to resolve the problem. I will never go back, and will tell everyone how bad this dealership is, not because the screws were accidentally left out but because the service manager didn't have the common decency to speak with me. If you have a problem and the service manager is such a horrible leader that he wont speak with a customer you know are dealing with a Horrible Business. read more

I can't speak more highly of Robbie in the service department. My car was in the shop for three weeks and he just tried endlessly with my car warranty people to get me exactly what is needed so my whole brand new engine was covered. He's amazing. Recommend him highly. read more

Frustrating Experience at Greenway Ford - Inaccurate Repairs and Poor Customer Service I have been a loyal customer of Greenway Ford for the past 14 years, having purchased 7 cars from them, including my Mustang Ecoboost convertible from 2016. However, my recent experience with their service has been incredibly disappointing. In April 2023, I took my car in for a routine oil change and to address a non-functional air conditioner. What followed was a series of unfortunate events that left me frustrated and dissatisfied. The initial repair cost was sky-high at $4,250, which I managed to negotiate down to $2,100. Barely two months later, the air conditioner started making a loud noise. I returned for a diagnostic appointment, which was supposed to take 2 hours but stretched to over 7 hours. The proposed repair cost was a staggering $3,736.47, eventually lowered to $3,500. This raised serious doubts as it seemed unreasonable that the same issue resurfaced so soon after the initial repair. Furthermore, the lack of professionalism and confusion at the service center was disappointing. To add to the frustration, the General Manager, Theresa Hordge, demanded a diagnostic fee of $211 just to release my car to me without any repairs done. This was after I refused their costly repair proposal due to the suspiciously quick recurrence of the problem. Seeking a second opinion, I consulted an experienced mechanic specialized in air conditioning systems. To my astonishment, they discovered that the previous repair by Greenway Ford had led to overfilling the refrigerant gas, causing damage to the compressor. The replacement parts cost, according to Ford's own list, was marked up exorbitantly, well over 100%. I attempted to address the issue and requested reimbursement for the damage, as it was a deliberate error rather than an incompetence issue, given that the car's proper refrigerant amount is clearly labeled on the car trunk. Additionally, I asked for compensation for the repairs needed to fix the damages caused by their initial work. Regrettably, my requests were met with dismissive excuses from Theresa Hordge. I possess extensive evidence, including photographs, videos, invoices, and records of these events. It's unfortunate that a dealership I've trusted for so long has allowed such a disappointing situation to unfold. If you're considering Greenway Ford's services, I advise proceeding with caution and ensuring thorough oversight of any repairs performed. I think they take advantage on us because we a are a foreign couple in the 70 maybe you are not young anymore, but we are educated and no stupid. Ultimately, my experience serves as a reminder to thoroughly vet repair options, maintain detailed documentation, and advocate for fair treatment as a customer. read more

I understand the situation of them Being busy on a saturday morning and the need for an appointment but at least when you get that explanation, they should at least try to be nice. read more

The price of a vehicle I was interested in buying was $10,000 more in person than what was listed online. Be careful when dealing with them. read more

Our SUV broke down while we were on vacation. Or advisor helped us come up with a diagnosis provided a rental car and got his on the road in just a couple of days. Great service from Beau who was our advisor. read more

went on a a Friday afternoon. there were few customers but lots of employees standing around. I plan to buy a Mustang and looked at several I was interested in but couldn't get a sales person so I could get a test drive. I finally stood in a line to ask the person at the desk for a test drive. he waved over a sales person and told him I wanted a test drive. the sales person rolled his eyes, grunted, and said let's go. he obviously didn't want to be there, so why should I want to be there? I just left. if I'm there to give you $50,000 for a car, don't act like I'm bothering you. don't these people work on commission? they should at least be cordial if I'm trying to give them a huge amount of money? no wonder Ford is having trouble selling cars. I'm not spending my money there. read more

Very long story, I'll try to stick the main points. - Bought a truck from Greenway Ford. 2019 F150. - They sold me the truck with a known moisture issue on the interior. They didn't tell me about the issue. I know they knew about the issue because they asked me to come back a few weeks later to get the part to fix the issue I didn't know the truck had..at the time, truck was running fine, maybe just a little bit of a weird smell when the AC first comes on. - I bring the truck back for the part..mad because they didn't tell me, but was no charge. Just the hassle of finding time to drop the truck off, get a rental. Return the rental etc. - Fast forward, the truck won't start one day. Can't be jumped..completely dead. - Fast forward even more, find out the whole computer is fried. They charge me approx $1700 for the fix. - I say that this most certainly is from the previous moisture issue that you sold me the truck with. The technician actually writes in his report the same thing and actually told me my face they should not have sold this truck before that issue was fixed. - * Also signed for the highest level of warranty offered. Platinum Warranty. They tell its not covered under the warranty. On the hook for the full amount. Absolutely upset, but no one really listening to me. Pay the amount and get the truck back. Get a review from them to review the experience etc..0's all around obviously. Ron From Greenway calls to smooth things over. Understanding they probably messed up. Took a week or so but called me back and say they can issue a check for what was approx a 60% refund. Seemed like an arbitrary number..thank him but still state I don't think we should owe anything. Your own technician wrote in his report this issue was stemming from the problem you the truck had previous to the sale. Without argument and immediately after, he offers the full refund outside of the $100 deductible. Magically its covered under the warranty now? He states they can't issue the check until I redo the survey and would really appreciate 5/5's all around. I said I need the check in hand or atleast in writing that I'm getting it no matter what. And he tagged the GM and others and sent the email with the stated amount coming in the refund. Said we would have it in 10 business days or less via mail. 20ish business days later, no check. Furious, I email back on the same thread the promose was made with the higher ups. Got some excuse that the accounting person that writes those checks has been out. Also thru aren't sending the check anymore but I can drive out there to get it. My wife was going into labor at that point so I had my mother in law pick it up. Just not on my mind for a few days because of the excitement of the new baby. Open the check and it's approx $6 and change short. I get not a huge deal, but just the principle at that point. I call them out on the short check and the GM apologizes again an offers to send us a $20 zelle or cash up the error again. It's been about a week and no $20 Payment. Not that it would fix anything at this point. But a futher acknowledgement of thier ineptitude. Avoid Ford Greenway at all costs. read more

So I purchased a vehicle here with the extended warranty. I wanted to get the car fixed at another location but per my warranty I had it I have a towed Greenway location. That was totally fine, I completely understand. The person on the phone that I was dealing with was very rude offered no assistance, told me that I had to call the warranty people and it was all on me to get things over there. So I decided to call another Greenway dealership to see if I could have it sent there. They were beyond accommodating, gave me there personal phone number to make sure that everything was done correctly. I would never go here again and I would never recommend anyone. It's always easy to sell a car but when you need help and you need decent follow up. That's where these people fall short. read more

Their inventory has a nice selection, unfortunately, their salesmen need a better selection. Coming from Tampa, I called and inquired about one of their cars before I made the trip out and spoke to a man named Troy in sales. I asked if they would take $26,000 on a car that was listed for $26,995 and he was just appalled and replied with "Um, the car's listing for $27,000 -- there's no way we would take $26k for it." I was so shocked at his response and just said nothing else but thank you and hung up. I would never do business with this company if their salesman act like that. It wasn't as if I was lowballing him either. Another downside is their phone system is incredibly frustrating. You'll call and sometimes you get an answer and most of the time, you don't get anything but the phone disconnecting. They definitely need an upgrade in all areas it seems. read more

Negative if you ask me. After being set up to come back the following day to finish up paperwork we were told it wasn't available. They hadn't inspected it. After they took the $3000 down payment. They didn't even have it approved. So then Rob Gomez wasted our time to go look and see if there was another truck around the same price knowing full and well he didn't have another truck around 20k. Then got mad at me for making sense. Service was open Saturday when they started this yet they neglected to get it inspected. Do not go to greenway Ford. Seriously. Save yourself a headache and an unneeded amount runaround with no one taking responsibility for the cluster they created. read more

I saw the reviews were bad but I said maybe they were not happy with the deal or price I thought give it a shot. STAY AWAY if you anything from them other then to buy a car they do not want to bother with you. I spent 3 days trying to call them and speak to a Manager as I had an issue and got nowhere with sales people as if your not buying you are dirt. The only people who would even answer are sales the phone rang and rang till it cut me off when I asked to be transferred to a Manager. Sales answers right away they tried or so they said to get me to management but never got any response. Tried online chat but if you are not buying they are not talking. Sorry only 1 star is lowest if there was negative 5 stars I would use that. Beware go there at your own peril and don't say I did not warn you. read more

The worst experience I've had with any business in my life. Avoid Greenway at all costs. Dealing with them is a headache and they'll price gouge you. If I could I'd give negative stars. All I needed was to replace the trim pieces around my windshield on my 2016 Escape. First I tried to engage with Greenway on the chat feature on the website. Twice I was told someone would contact me but no one did.  Then I called Service to schedule an appointment and was told I'd have to order the parts with your Parts Department in person at the dealership. Parts told me the trim pieces couldn't be purchased separately, they came attached to the windshield so I'd to spend $330 to get what I needed done. But that's with Ford so I can't blame Greenway for that but it is frustrating because my windshield is intact, I just need the trim pieces replaced. Also, I understand having me preorder the windshield, it's an expensive part and one they probably don't keep on hand, but me having to physically come in person to preorder instead of paying online or over the phone is objectively asinine especially during global pandemic. Then when Parts called me to tell me they had the windshield in I was told I'd have to call Service to schedule an appointment. When I called I told them I'd like schedule an appointment to change my windshield, we scheduled an appointment for 1:00 pm Saturday (5/1/21). I showed up on time and let them know I needed to have the windshield and trim pieces replaced and showed them the receipt for the parts and was told that it shouldn't be too long.  After about an hour I was finally informed that no one there could change my windshield, the thing I specifically scheduled to have done, and I'd have to come back Monday when the glass guy would be able to accomplish that.  After I got home I called Service to ask of I could bring in my Escape on Wednesday morning instead and was told they couldn't schedule appointments with the glass guy and they would leave a note for the glass guy to call me on Monday morning to set an appointment.  I emailed several members of Greenway's management team to express my discontent and received no response at all. I finally had it installed this morning but they charged me $300 just for labor. My trim pieces ended up costing me $630 all told. I'm never buying a Ford again. read more

Will charge a diagnostic fee even if you have extended warranty. Took my car in because it had 3 recalls and they kept my car over night without letting me know when I was going to get it back. Continued to misspell my name on documents and updates even after I corrected them and they sent text updates with misspelled words. Very unprofessional and on top of that no one offered a rental car and I was without a vehicle for over 24 hours because of 3 recalls I had no control over. I will most definitely not be returning. read more

I just picked up my new Mustang from Greenway on Saturday! It's was a long time of "patiently" waiting for my special order to come in, but it was well worth it! My process started a month and a half prior, where I special ordered my Mustang, since the exact car I wanted could not be found anywhere. Juan was able to place the order and went over everything with me to make sure it was exactly how I wanted it. He made sure I received every incentive I qualified for, and also laid out the pricing for me with the best deal, which was using my X Plan pricing through Mustang Club of America. I highly recommend joining if you plan to purchase a new one in the future, as it saved me thousands. Then the waiting game started. I was updated by Fred or Lindy on the status of my purchase multiple times so I was kept in the loop. Once my estimated delivery date came and went, I got a phone call stating that my car would not be in until the following week, as it was in their warehouse in Titusville until a truck came to pick it up to deliver it to the dealership, which I was obviously upset about. The next morning, I received a phone call telling me that my car was at Greenway and ready to be picked up. Fred had made a call and the district manager went out and picked up my car from their warehouse so I would have it earlier. Awesome surprise! The paperwork portion took a long time. I think I was there for about 2.5 hours, which I was not expecting since I had squared away everything prior regarding insurance, loan, etc. That would be my only complaint regarding my experience. The car was cleaned up perfectly and looked awesome! Fred went over everything with me regarding the Ford Sync system and any other features I might need to know about and then I was on my way! read more

Greenway Ford - Car Dealers Near Me - Orlando, Florida

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worst parts department ever. they can never find the correct parts. they never pick up the phone, and even when they do it sounds like someone drunk or half asleep answers don't even try to get your parts here. read more

Greeenway Ford helped me get my full warranty money back when warranty company wouldn't make good on coverage. The Sales Director reached out to me to assist. Very thankful for Joshua Mowrey taking care of me several repeat times. read more

From past experiences, I chose to no longer do business with the collision department due to lack of communication and status inquiries , calls, and voicemails being ignored. Upon need, I had to use them again, and I have to say it was a very different experience this time around, Valeria Devia did an amazing job at meeting our needs and fully communicating repair status and any potential delays as promised. She was also very flexible with additional requests. We are completely satisfied with our repair. read more

9 days and counting waiting on a transmission with warranty. Service/hertz/and warranty have 3 different opinions on what rental coverage is and have not heard any updates from dealership service department for five days since I called and asked for an update. read more

Green way ford is terrible all around. Their service department is horrific, their management is atrocious. They sell lemons

Made an appointment, they did not do the work I wanted because they were really busy. What is the point of an appointment then?

Typical big dealership: they just want to make money out of you. I really do not understand why they all act like this, it is seriously insane. Went there 4 times. Twice because my Ford had a transmission issue and was still under warranty. And twice trying to buy a different vehicle. Tech guys and management seem to be a total joke. They charged me $170 for my transmission issue because a "hair tie" was on the shifter and so gears were not engaging properly. Guys, are you freaking kidding me?? Thank god they waved the invoice after arguing 20minutes with them. Then they "flushed" GCU but transmission issue is still there. "Fine for us, it meets our Ford requirements". LOL When trying to trade my car, they offered almost nothing for it, but they would have sold me their grandma with they could have to....... RUN AWAY FROM THESE CROOKS read more

Actually horrendous. I came in here months ago with minor car issues and the guy was so rude to me I didn't fix my problem and was too scared to come back. Months later, the problem has gotten worse. So I made an appointment online and the only one available wasn't for a week (lack of availability is already annoying). I couldn't use my car for a whole week. I show up 30 minutes to my appointment at 2:30 explain my car problem and even sign the paperwork. The guy literally comes out and tells me they can't take my car today...How come you can't take my car? It's not like I was doing a walk in service. I had an appointment! Also, the manager didnt even come out explain or apologize for the inconvenience. TERRIBLE service every. single. time. read more

Tried to pull a bait and switch once the deal was made. Highly unethical practices. Wasted over 2 hours going there to do the paperwork only for them to try to change the interest rate and price that were agreed upon. read more

Going to the dealership for anything can be quite a hassle and I was prepared for one. To my pleasant surprise, it went perfectly. I had a couple of recalls on my car and they made me aware of them when I called for a separate repair. They scheduled me an appointment quickly and were flexible with their allotted time slots as I have work most days. They worked well with my schedule and sent me a reminder text with the date, time, and location. Arriving at my 10 am appointment, it only took me about 5 minutes to drive up, give them my keys, and be on my merry way. Robert(Robbie) kept me updated frequently via text and I was aware of the process every step of the way. He was very attentive, professional, and polite. He called me to tell me he had to order some parts so they kept it over night. I came in the next morning to wait for my car and noticed the complimentary coffee and of course I had to oblige. As I walked up to the coffee pot it was being used for its last swig. I accepted my defeat while returning to my seat when an associate noticed. He acknowledged me and assured me that a new pot will be made stat and it was. Thank you, dude! Enjoying my freshly brewed cup of coffee on the comfy waiting room couches took the edge off of running a car errand. I received my text that my car was ready for me and they sent me on my way. Thanks, Ford and Robbie! read more

Dropped our truck off to get diagnosed with what the issue was. Was told 2 days. Took 2 weeks. Did not communicate during the whole process. Called around for other quotes and received quotes under half the price. Bought our truck here. Would not buy or service another vehicle here. Terrible. Do not recommend. read more

BUYER BEWARE! This dealership is the perfect example of why people HATE buying cars. We made the mistake of leasing a new Ford Ranger here in 2019. Our experience then wasn't great, but we did the deal anyway. It's now been 36 months and our lease is up, so we decided to purchase the vehicle (since car prices are so astronomical right now). This dealership tried to charge us over $1500 in junk fees just to pay off our own vehicle! We researched and found that those fees were illegal according to the 1976 Consumer Lease Protection Act and confronted them about it. After much back and forth, they agreed to drop the charges, but then presented a contract for us to sign WITH the charges on it. They kept assuring us that we wouldn't really be paying those charges, but this was just their "internal paperwork." When we informed them that we wouldn't sign something that didn't reflect the correct amounts, our original contact, Michael - got incredibly rude and brought in Al, the sales manager. Al was aggressive, hostile, insulting...and intent on having us sign fraudulent paperwork. We refused and left. We went to Autonation Ford in Sanford and dealt with reasonable, fair people that weren't intent on screwing us. Multiple tv stations in FL have covered dealerships like Greenway Ford and their illegal fees. Here's one: https://www.local10.com/news/local/2022/04/08/did-you-pay-a-dealer-fee-when-buying-out-your-lease-if-so-youre-entitled-to-a-refund-attorney-says/ read more

I met Mark the manager from Green Way Collision, extremely unprofessional didn't even try to help me with my concerns or steps on moving forward with his company. He seems very unknowledgeablel! His answer to everything question was "I don't know" he stated he will have my park at his garage for a Few weeks without touching it due to my insurance company. I found it every unprofessional! Gladly I went across the street to AUTO NATION the women RACHELE was extremely knowledgeable and explained everything step to get my car fixed. I spoke to my adjuster and currently processing the check as we speak, the turn around Between my adjuster and AUTO NATION was within a couple hours unlike MARK WATSON stating it will take weeks for a response from my insurance company and he will need my car garage in the mean time! Terrible service! I highly recommend AUTO NATION for great customer services read more