I paid Greenway Home Services twice to fix a leaky faucet in my upstairs bathroom tub. Both times the technician failed to repair or identify the problem and eventually told me I needed to replace the entire system. I called Conway Services and the technician identified the problem and fixed the leak within 45mins. He was able to identify that the issue was the cartridge and that the cartridge he removed had not been replaced since the house was built meaning that Greenway didn't think to replace it or was able to identify it was bad. This is ridiculous that I had two pay this company full price twice just to not have my issue resolved and the technician knew it wasn't resolved both times he left. I called and was asked for my invoices and I explained that I am in the military and I am constanly moving around so I do not have those invoices, but I find it hard to belive that they do not have record of servicing my residence. No one even wanted to talk to me about my issue they just told me to email jenniferb@greenwayllc.com and she'll get back to me. Yeah right. Stay away from this company. read more

horribl, lied about coming to my house and leaving a tag on the door but for some reason my camera didnt see him. i took off work 3 times for this company and still haven't seen them. I would not recommend them to anybody. read more

TERRIBLE COMPANY. I don't believe I have ever written a bad review... but this company deserves it. I had them come out in October to fix my dishwasher that is leaking, not drying dishes, and running for over 3 hours per wash. They told me that it was the heating element that needs replaced (which I believe it does but that still doesn't solve the leaking which is the biggest issue). They told me it would be a week or so but didn't come back until JANUARY. I understand COVID has caused delays, but they didn't even once call to let me know, I had to call them myself after not hearing from them at all. So, they come in January to replace the heating element and discover that they can't get the dishwasher out of the counter, however the guy can see underneath and tells me that the wiring is exposed and doesn't look safe so he would be recommending replacement. He said he would submit the report within 24 hours. A few weeks later I call my home warranty company and they don't have any record of the report but they will contact Greenway to get it. A few weeks later again, I call, and the home warranty company says that Greenway just says it is the heating element, nothing else wrong, doesn't need replacement, etc. SO I call Greenway to figure out what happened and the woman who answered and called herself the manager was SO INCREDIBLY RUDE to me. Basically insinuated I was making the whole thing up, no one ever said it needed replaced, etc. I said I wanted to speak with the technician that came to my house and she refused and gave me a huge attitude and was extremely condescending and unprofessional. I was just floored. I would NEVER speak to a customer that way. Avoid this company at all costs. It is now almost 6 months later and I STILL don't have a working dishwasher and they aren't offering any solutions, only being rude and shutting me down when I attempt to call. I would like to speak with an owner if you read this, because I am just honestly disgusted by the attitude of the employee I spoke with. It is NOT okay to treat customers that way. Edited to add: The technician that came to my house was very professional and friendly, so I have no issues with him, except for the fact that he told me my dishwasher needed replaced but then supposedly didn't put that in the report. read more

Mr. Daniel was an awesome technician. he's very knowledgeable of his job. Daniel treat my home with the up most respect. i wish the world had more people like Mr. Daniel. i want to thank Mr. Greenway personally. read more

This company is complete garbage! My A/C started acting up and called this company to come fix it. The tech was clueless to what the issue was and had to repeatedly call someone else and take pictures and send to someone else. He ended up taking both my Heat Pump and Air Handler completely apart then stated that he didnt have the right tool to finish the job. He said that a "master tech" wtf that is, was going to come out later and the guy never showed or called. Then when I called the next day which was Saturday they said the Couldnt get anyone out until 3 more days.. meanwhile its 90 degrees and humid in Memphis and I have a 2.5 yo child at home. So guy comes destroys my Hvac then leaves and cant get back out until tuesday (4 days later). I will tell my home warranty to drop them. read more

I sadly had to put a star for them. Here is our story: This company is a rip of as a contractor with American Home Shield. Let me go date by day. Sept 10th our A/C went out my wife called to report it since we were sold a BOGUS "VIP" contract to get faster assistance, we were told to call (ahs) to get the request in. Once the request was in we couldn't be seen until the following Tuesday (wait we have the VIP)... it gets better folks. My wife and I called over 9/10 and 9/11 and kept saying we have an agreement and they refused to follow it, but then was told it would Monday...we still had to call and push our way through as "VIP" and was finally seen on Saturday to only find out the issue had to get a project manager due to a leak in the cool. I called to schedule my own appointment. They came out Tuesday (get this the cost 1400 dollars after ahs paid them) .... said it would be Friday before everything was fixed (that would mean 8 days with out air....by the way we have a 6 month old) my wife and I had to go out and purchase a and update our heating and air, because there was more wrong than originally thought. RUN AWAY FROM THIS COMPANY read more

The tech that came to my house was rude, unprofessional, and had to call his boss on how to turn off my AC unit. If I could leave zero stars, I would! read more

I have had the displeasure of dealing with these people on several occasions. The techs are incompetent. I don't even know how they are employed in the repair business. I had to repair things myself while waiting for them to "order parts". I had to show one tech how to do something so simple even I knew how to do it. I mean, I have no repair experience but I've had much better luck doing things myself using YouTube videos, which I had to do, because everything they "repaired" broke again within ten days. And one thing never was finished because the part was on order for three months. Every time I called they said it was coming. It never did. I had to repair my microwave myself. I don't have the time, patience or money to pay them to fail again and again. American Home Shield and Greenway are a huge scam.. read more

Five visits and they still won't admit they can't fix the HVAC. Assigned by a warranty company which refuses to assign anyone else.

Got the technician there same day thank goodness, but what they don't tell you is that the service fee is just for them to pull into your driveway... they will charge you labor even if when they leave your furnace isn't fixed because you won't spend an additional $250 to upgrade to their thermostat that they will then charge you additional to install.... Oh and after they come out and you had signed up for the VIP service will still charge you when you cancel because their company is a joke!!! DO NOT I REPEAT DO NOT WASTE YOUR MONEY ON THIS COMPANY!! read more

We have used Greenway Home services for years both privately and through American Home Shields and had few complaints, until we had a water heater leak. Apparently, Mr. Greenway's least expensive water heater with installation and inspection is $3400. When asked to get a breakdown of the service and water heater their technicians have no idea, they just know the whole package deal is $3400! We were told by the installers that we received the top of the line water heater, but how were we to know. Since the repairman has no idea what he's selling and he is just given a price of the one and only water heater they apparently sell. Since we were in a bind and had our house on the market to sell, the inspector was coming out that week to inspect, we had no choice but to go ahead with the purchase. I made a phone call later and spoke with a plumbing manager later to find that $3400 is the least expensive water heater they sell. So much for top of the line. I'm not sure where Mr. Greenway gets his water heaters, but it must be a pretty special place to charge $3400 when you can get a water heater at Lowe's for $700 - $800 or some up to $1000 at other places. If Mr. Greenway had even charged $1000 for a water heater what was the other $2400 for??? Anyway, please run, run away fast and far if you are in the market for a water heater and thinking about call Mr. Greenway! read more

Greenway's customer service is HORRIBLE!! They send technicians to my house on a regular basis who know NOTHING and always have to come back with someone who can actually diagnose the problem. Rather than one day off work, this practice costs me two days of lost time and money for a simple diagnosis. Then, I still have to wait on a part to come in and be installed, costing me a third day, approximately a week later. EVERY TIME I am referred to Greenway by my home warranty company, I ask the Greenway scheduler to PLEASE not send an incompetent person to my home. I am ALWAYS assured that this will not happen again, then my request is ALWAYS ignored. In fact, yesterday, I was lied to by the manager, Daryll, who assured me that I would be the technician's first appointment today, because Greenway already wasted a day of my time this week by sending out an incompetent technician. When, I called to inquire about the whereabouts of the technician, I was told by Sabrina, the call agent, that she could confirm that Daryll assured me of first appointment status, but that that request was never entered into the computer. So, again I am wasting a second day waiting on a diagnosis. The website says that the owner and founder, Whit Greenway, "showed up when he said he was going to, always did what he said he would, and never made promises he could not keep." This could not possibly still be the standard for Greenway, as I have NEVER seen this philosophy in practice. read more

These folks are not trustworthy. You get different stories depending on who you talk to. DO NOT USE THIS COMPANY. I have First American Home Warranty. AC out. Greenway tried to up sell me to get a new unit. I said NO - fix the compressor. One week later they show up and install a faulty compressor and try to blame the home warranty - saying they only send rebuilt compressors. He tried to sell me a 'better compressor'. Home warranty says this is not true. Greenway didn't get a compressor from the home warranty - Greenway sourced it locally (after 6 business days). Home warranty company sends new compressors - opposite of what Greenway said. I had to pay in advance for their shoddy work and have no AC. This company is the pits. Now I've paid them almost $300 for non-covered work (removing the old compressor & freon) and have nothing to show for it. Please shut down. This is not a reputable business. read more

I do not recommend this company. My 94 year old relative a/c went out . The temperature was almost 100. They said the could not come out that day, but would be there between noon and 5:00 p.m. the next day. We called the next day at 1:45 p.m. to check on the status and they confirmed they would be there before 5:00 p.m. At 4:50 p.m., no one arrived. We called again and were told we were the next on the list. By 6:00 p.m., no one arrived. We called again and were told we were still next. They said they said they would call in an hour with an update. No one called back and no one every came. Their answering service pages them and they never called back. Despicable to take advantage of a senior citizen. We had to call another company. read more

Urel Lopes was dispatched to our house for a Saturday afternoon appointment. His day was a bit out of control (haven't we all had one or two of those) and he couldn't get to us until around 8:15. Yet he handled our main sewer clog in 45 minutes of un hurried professionalism. The charge was the minimum quoted when the appointment was made. Kudos to the company for communication that allowed us to keep a commitment to a neighbor and still be available for Mr. Lopes' arrival. read more

American Home Shield gives me no other option but to have Greenway do our hot water heat repair. Let's count the ways how Greenway totally sucks. 1. Tell you things need to be changed to meet code but they are wrong and make stuff up. 2. Untrained guys that come to your house but don't know what they are talking about. 3. Over charging you. 4. Rude on the phone. 5. Can't tell you any details behind and decisions. 6. Tell you to call AHS with any questions and they don't know either. 7. Ask people about Greenway, their reputation is really bad. read more

Worst service company for home warranties. American Homeshield uses them for all services, and I've called them for different things over the past 2 years of homeownership. Here's a list of reasons they got 1 star: -If you're a single woman homeowner or a woman at home alone be prepared to feel uncomfortable in your home with some of their technicians, who get aggressive because they are 2 hours behind schedule and hate their job-- like the other 80% of blue collar America. Be prepared to be charged for bull diuretics i.e. to come out multiple times because they have to order a part.; to answer a request for irrigation pipe and then say oh, we don't service irrigation. I've had to call their office and request to speak with management 2 out of 3 times in which they have come out. This group is a waste of money. Google, Home Depot, and your non mechanic Dad will be better for the majority of your home needs. read more

I have a home warranty. They choose which service provider that will come and fix the issue. Greenway called on Wednesday to set up the service call on Saturday. They figure out the issue, however they came unprepared to fix the problem. They called me today to "reschedule" for Tuesday between 12-5. I'm being punished for their incompetence. I've been a week without a dryer. When I "tried" to convey my unhappiness with the situation, the customer service lady was very rude. To the point that I had to speak over just to be heard. My recommendation, don't use Greenway. read more

Just an update....going on week 3 without a kitchen sink. They're still looking for a part. Will let me know by the end of the week if they find it, then at least another week or 2 before it's delivered and installed!! read more

Have to use Greenway because of American Home Shield (another company I'm about to drop like a bad habit) ... Called Greenway about the clog, as they are the local contractor that AHS uses for almost everything. They came out ... left a mess ... *but*, they came on time and seemingly fixed the clog. Tech said he hit some roots and cleaned them out and all was well. THREE DAYS LATER ... and unfortunately, over a weekend, the same problem pops up. Called Greenway again. They came out ... send the *same tech* ... and this same tech hits MORE ROOTS (meaning he didn't do a thorough job the first time), cleared out the clog and left. Problem solved for a second time. ONE DAY AFTER THE SECOND VISIT ... same problem. Talked to the Customer Service Manager @ Greenway after hours and I genuinely get the feeling from her that they're gonna resolve this and make it right. I get a call from them @ 745AM the next morning (today) and she tells me that they're pretty much done with the problem. They won't warranty their work on this issue (her words, not mine). Then, I'm told the only solution is to let them come out and do $800-$1200 worth of work to install a "clean out" in our yard. Other than that, they're done. Nothing more they can do. So ... no camera to determine the shoddiness of the previous work. No new tech to go behind the one that had to take two trips to *not* fix the problem. No new nothing. Just a way for them to come out and make a huge cash grab on the money they lost on less than optimal work. I understand it's in their best interest to move on and cut bait. However, it's not my fault they choose to do business with a home warranty company. That being said, if a "clean out" is what's ultimately needed, I can guarantee you that Greenway will not be doing it for me, as I was less than impressed with their plumbing work on what seems to be a very simple issue. I will also be dropping AHS, as I am left with hours on the phone ... and $175 worth of "work" that fixed nothing. From here on out, I will choose my own plumber and break even. The American Home Shield "peace of mind" is a myth once you actually need them for anything. So, I'm out $175 at this point to STILL have a main sewer line clog ... and Greenway's answer isn't a different tech ... or a camera ... or an apology ... it's a $800-$1200 service call or nothing. read more

Updating my review because Greenway contacted me, refunded my service fee, and sent out a new technician who actually fixed the problem. I appreciate this. I can't update from a 1 to a 5 star due to my initial bad experience but I think it's only fair that I give them atleast a 3 and let people know that they did rectify the problem. The second tech and customer service person I dealt with were very nice. I think the customer service rep may have been a higher position but I don't remember what she said her title was. Anyways...thank you. read more

worst ever service. do not waste your money with this company. they will take your money and will forget about you. it will take them months to fix even the smallest thing in your home. STAY AWAY FROM THEM! I want to give 0 stars read more

If I could give a negative number I would!!!! WORST COMPANY EVER...I have been without AC for a month now and still no repair date set yet. On top of that, they are price gouging me for unnecessary "modifications" not covered by my home warranty policy. Basically, they are charging me, the customer, extra fees to compensate for lost cost from the home warranty company but that's NOT my fault!!! If the warranty company doesn't pay, then they shouldn't be a vendor to them but instead they are abusing the customer because I am stuck with whoever the warranty calls for the service call!!! I will cancel my home warranty policy after this and I WILL NEVER USE OR RECOMMEND GREENWAY-in fact I will make sure NO ONE I know will ever use this horrible, selfish, money-hungry company!!! read more

Very dissatisfied with this company. My homeowner insurance contacted Greenway Home Service to install a new hot water heater. The cost out of pocket was $879. This was suppose to include code inspection. 10 days later we had a gas leak from the heater. MLGW cut off our gas until it was fixed. Greenway did come out but did not fix the problem. The technician did not know what to do so he called his supervisor who was rude, yelling at the technician and then at me because he didn't know what to do. The technician said he tighten it up like his supervisor said. I have yet to get a code inspection done on the heater. I will not be using them again I had to pay out of pocket $600. to get my new heater fixed and to get gas back to my house. read more

I called them to replace a toilet. They said they could come on Saturday between 12 and 5. No one came out so I called and was told the service guy had a family emergency but would be there on Sunday between 12 and 5. No one called or came out. Once again I called, no answer. The guy finally called at 7:50 pm and asked if I still wanted him to come out. At this point I was so mad I told him no I would find someone else. I called and got their answering machine and told them their customer service sucked!! read more

i just had the pleasure of working with Tyler Daffern. He was amazing. He worked until after 8 PM getting us up and running. Then he helped me with my Nest thermostat, cleaned up his work area, and gave me his contact info if i had any issues. I highly recommend this company. Excellent customer service read more

I have been a customer of Greenway for many many years. I have always received excellent professional service from them. The technician who came today was named Bobby. He was thorough and answered all of my questions. I will ask for him by name for my next AC service. read more

Let me establish that any issues we've had with repeat service calls with ANY contractor have been due to American Home Shield and their terrible policies. The good news about this relationship is that customers can book through Greenway, and they will fie the claim for you. This means, if your air goes out in August, you can call them right away and have someone out the next day, as opposed to waiting 48 hours for AHS to even call back with an appointment time. Working solo with Greenway has always been a breeze. They deal with HVAC, plumbing, and light electrical, which are all... let's face it... expensive services. After coming out to repair our AC units repeatedly, we opted to just replace them both with nicer units that don't use the outdated coolant. This cost $17,000 but will cover us for many years, and came with zero percent interest for four years, and some very polite sales and service people installing everything. The new units are slightly more efficient, but definitely ACTUALLY make the house 71 degrees, if I enter 71 on the thermostat. This is a locally owned company, with an emphasis on service. If they dont' get it right for you, let the owners know. They will fix it! Blame AHS, not Greenway. read more

I bought a house with an old Kenmore dishwasher which ignored the top rack. Greenway replaced the pump under First American warranty. They were very professional, booked a 4 hour window, had a pump in their truck and called before showing up at my door. I called them again when my wall oven died. Will post again when they get the repair parts. read more

They fixed my yard! It took several phone calls and ultimately filing a complaint with the BBB but they admitted that the yard was jacked, were pleasant, and came out to fix it. Resolution counts for something. read more

I would give zero stars if possible. They were recently contracted by my home warranty company to my home. I was misled by the man that came in to access the damage by what was needed to be performed before they could proceed. He and the company basically took $200 from me for a service that was not performed. When I called to complain they denied any wrong doing and would not refund my money. I will never allow this company anywhere near my home for fear of more over charges. Beware of who you let in your home. read more

Update, issue started in December, 2020 and is still not resolved. Someone who said he was the owner called me in May and apologized profusely saying this was not indicative of the level of service they provide. He promised to order a new faucet and have it installed ASAP. It is now July and I have not heard back from them-not one phone call. I called today and the receptionist said she would "check to see if the faucet had been ordered" and someone would call me back. This is the most ridiculous thing I have ever seen. My advice is to pay attention to the reviews and find a reputable company. 7 months later and my sink is still dripping. Unbelievable. read more

We were referred to this company through our home warranty company. I'll share with you each step of the way how they failed as a company to take care of my business. This was for a broken hot water heater leaking into my attic; which is a big issue- especially for a young family with an infant. *Day 1 No Shower, No Laundry, No Dishes Washed, Water leaking into my attic* 1. The home warranty company sent them my information on a Monday evening. I had not heard from them by lunch time on Tuesday so I emailed the contact person given to me by the home warranty company. Someone else from the company emailed me, letting me know that they "didn't have a good contact number for the customer". She didn't realize that I was the customer she was emailing. So I called her and finally got my problem on they're schedule. Turns out they misread the area code (which is relatively understand as I have an out of town area code). I scheduled my appointment to be seen by someone from their company the next day between 8am-12pm. 2. The guy from Greenway called me and showed up at my home around 11am (he is the only one from Greenway who ever successfully called me during this experience). He did a very quick inspection and determined the problem, gave me a written estimate, and collected the service fee as per the home warranty company. He told me I would know later that day what the next step would be once they talked to the home warranty company. He (Josh) was the bright spot of my Greenway experience. Very great guy. I called them back later in the day when I hadn't heard back and they told me that they had to hear back from the home warranty company. So I proceed to call the home warranty company, who let me know, promptly, that they hadn't received the proper report from Greenway. By the time I got to someone with the home warranty company to straighten everything out with Greenway, everyone from Greenway had gone home for the day, almost an hour before their posted closing time. *Day 2 No Shower, No Laundry, No Dishes Washed, water leaking into my attic* 3. Spend all day Wednesday waiting to hear from both the home warranty company and Greenway. Greenway kept insisting they hadn't received the right paperwork from the Home Warranty company. I know this wasn't true because every time I called the home warranty company they had all of that information readily available for me. They even emailed it to me. *Day 3 No Shower, No Laundry, No Dishes Washed, water leaking into my attic* 4. I forwarded this email to to the company on Thursday morning and they still weren't convinced. They only begrudgingly put me on the schedule for Monday, which would have put me at a week from my first contact with them to the time when they would be available to even put me on the schedule to fix it. They are still claiming they never heard from the home warranty company, even though I had confirmed with them many times that they have contacted Greenway. At this point, we took matters into our own hands, paid out of pocket for another area contractor, who came out to our house within 30 minutes, gave us a free estimate, and fixed it in 3 hours. Still working out the ins and outs of our insurance company, but I don't even care. The other contractor wanted our business, cared about the problem I was having, and fixed it. When we called Greenway to tell them all of this, they blamed the red tape of First American home warranty company. But if your remember from the beginning of this review, and I'll state it again, no one from Greenway has ever called me. I have had to be the proactive one all the way through. I don't dispute there was some red tape, but these folks never communicated on their own, never answered emails properly, and never seemed to care about my problem. They were willing to let me have no shower, no laundry, no dishes washed, and water leaking into my attic. All of this could have been solved if one person at Greenway would have communicated properly with me. But that didn't happen. Our requests to speak with someone higher up the ladder were denied. They would have let me drown in red tape before they took one proactive step to help me, their customer, out. Overall, I would let those Russian cable contractors from Seinfeld help me before I'd let Greenway do anything else for me. Stay away. read more

I am very satisfied with the service repair person. He was so very nice and knew what he was doing. But, I am not happy with the customer service. My heating unit was taken to the shop on a Friday. I knew two bolts were broken. That's it. I called Monday and the receptionist told me it was in the shop. Ok. What was wrong? A part had to be ordered. Ok. I called Tuesday. It was still in the shop. I am cold. No phone call letting me know anything. I had to do the calling to find out anything. I believe I should have been notified of any parts that needed to be ordered and when it would be in. Common courtesy. I called Wednesday. I was told it would be taken care of today. It was. In today's world, tech is used to infirm the customer. This company needs to get with the program. Rebecca Jacques read more

I have a contract with American Home Shield, so when my refrigerator broke down, I gave them a call. They promptly took care of my problem and I was contacted by Greenway Home Services. After describing the issue I was having, they said they were swamped and it would be 2 weeks before they could come out and diagnose the problem. I wasn't happy to be without my refrigerator for 2 weeks, but I had kept my old refrigerator in the carport so while I would be inconvenienced, I could wait 2 weeks to have my 4 year old refrigerator fixed. When they came out, they said it was the compressor and that it would take at least a week to 10 days to order the part, and get it in. I really wasn't happy finding out that I would have to wait another week to ten days before it was repaired, but at this point, I didn't feel like I had much of a choice. Sure enough, after 10 days, they called and said the part was in. My relief that the part was finally in, quickly turned to anger when they told me they couldn't come out and replace the compressor for another 2 weeks. I was so angry, no I was livid with that news, and I couldn't believe what I was hearing, much less having to explain all this to my wife!!! As you know, it was my fault that it broke in the first place, because I'm the one that picked out the LG Refrigerator in the first place!! My God, how could I have been so stupid! After waiting another 2 weeks, they finally showed up with the replacement part. He put it on, said that it was good to go, but that it would take 24 to 48 hours before it would start really getting cold. I shook my head, telling him that I had never hearing anything like that before, but he was supposed to be the expert, right? He put the part on late Friday afternoon on the 5th of June, but when Sunday came, and the refrigerator was still warm inside, in fact it felt warmer than it did when this ordeal started. So on Monday morning June 8th I promptly called Greenway Home Services and told the operator that it wasn't fixed. When she said that it would take 2 weeks before they could come out and take a look at it, I completely lost it. When I yelled saying that that was unacceptable and demanded to speak to her boss, she said that she would have her call me, and hung up. I was now really fired up! I went online, and looked up Reference USA, (a free resource through the Memphis Public Library) And quickly found out who the CEO of Greenway Home Services was, and his contact information, and I called him directly. He wasn't in, but after talking to his executive Secretary, and after explaining to her my entire ordeal, to hear her sticking to this same 2 week bull****, I hung up and called American Home Shield and explained to them everything I had been through and how angry I was. During this entire ordeal, I never blamed AHS. They did there part, using a company that I, at one time, considered reputable. The operator at AHS, listened to my entire story, and I could tell or sense she really understood my frustration and anger. She scolded me for not reaching out to them before now, and when she asked me if she could put me on a brief hold, I inwardly sighed and rolled my eyes and said no problem, expecting the worst. While I was on hold, I received a text message from Sears home services, asking if they could come out Wednesday between 1-5 to fix my refrigerator. I couldn't comprehend what I was reading. While I was on a brief hold, this lady had called and set me up another service call that was only 2 days away. I was ecstatic to put it mildly. When she got back to me, and before she could even explain what she had done for me, I told her about the text. I literally felt like I had won the lottery or something. After that, so playfully scolded me for not getting back to them before now. To wrap this up, Sears came out as scheduled fixed my refrigerator on the spot, showing me where Greenway Services had screwed up. Moving forward, I would not use or hire Greenway Services to change my lightbulb. How they stay in business, I have no idea. Also, I am extremely happy with Sears Home Services, and American Home Shield. I'm even happier to finally have my refrigerator back, after 7 long weeks!! read more

Wish I could give no stars. This company is a joke. Technicians will lie and try to scam you into buying an ac from them.....who would actually ever choose Greenway anyway....only reason Greenway has business is bc of home warranty companies read more

Had this company come out to see what was wrong with my central air conditioning unit. They wanted to charge about $400 more to fix the problem and on top of that accused me of causing the problem. My unit is about 25 years old and this is the first issue I've had never had any problems with it until now. Also I had another company look at it and their diagnosis was different and charged what an honest company should charge. I suggest you shop around and compare prices I'm glad I did because these guys overcharge as well as blame you for the problem which isn't a good way of gaining customers. read more

24 DAYS - that is how long it took to get our heat pump fixed. We called AHS on 11/21/17 to let them know that the heat pump was not working correctly in our downstairs unit. On 11/22, AHS sent Greenway out to repair our heat pump. Their tech, Ron, showed up at the house. He determined he needed to order a part to fix it. He said it should arrive that Friday & he would be back out then. On Friday, we didn't hear from him. We called Greenway's office after lunch. The woman who answered the phone was rude & didn't seem to know anything about our issue. She said Ron probably just ordered the part that day (on Friday not Wednesday), & it takes three days for it to arrive. On the morning of 11/28, Ron called & told us he and his boss were ready to come out that morning. We were of course at work & told him that he needed to schedule this with us. So he scheduled it for the next morning, and I took off work. We were told that we would be the first appointment of the day, and they should arrive by 9 am. At 9:30, we received a call that they were on their way, and they arrived after 10 am. Ron was very unprofessional. He said to me, "So you got the whole day off work." I told him, "No, I was waiting for you to get here this morning so I can go to work after you are done. I can't afford to take the day off." I found it rude for him to assume that, especially after they showed up late. Well, after Ron and Steve worked on the unit, they thought they might have it fixed. Steve told me that there could still be an issue, & if it doesn't work that night, to let them know. When my husband got home that evening, he turned the heat on, & it ran for about 20 minutes, & then it turned off completely (no numbers on thermostat, no control, no fan, no heating). He called Greenway the next day (11/30/17) and was told that since the AHS ticket was marked as completed that we would have to go through AHS again. We opened a second ticket. They scheduled Ron and his boss to come out that afternoon, & my husband took off work that afternoon. When he got home, he got a call from Ron. His boss couldn't make it out that afternoon & rescheduled for Saturday morning. Of course, my husband had already used leave that day. On 12/2/17, they sent out a different tech, Andre. He looked at the unit & said that the outdoor unit wasn't going into defrost mode and a replacement board would be needed. When the part came in, Andre was scheduled to come out 12/5 in the evening. He never showed. We found out the next day, he ended up working until 10:30 pm on the call before us. He could have at least called us by 9 pm to tell us he wasn't going to show. So he was rescheduled for the evening of 12/6. He installed the board and noticed that the fan turned off by sticking his head in the door. He went and looked at the defrost board again and said it didn't throw an error so it must be fixed. We woke up late that night and noticed that it was very cold downstairs. The set temperature was 64°F but the temp was showing 54°F. My husband moved the setpoint around some more and noticed that no heat of any sort was turning on (regular or emergency). He called Greenway again the next day (12/7/17). He was told that the managers were going to talk about it and would call us back. We called again that afternoon because we had not heard from them. They told him that they had someone coming to the house to get some heat going. The man showed up that afternoon and just got the emergency heat working. That tech had the nerve to ask, "Is that what you wanted" after getting the emergency heat running. He also told us that the managers would be ordering a part and coming to install it. I went into the Greenway's office on 12/8/17 and spoke with the customer service rep (Christy Wright). I told her everything that happened, and she said we would be a priority. She told me that the part was on order & would be in by Tuesday, 12/12. Greenway called Friday afternoon (12/8) and wanted to send a tech out on 12/9/17 to look at one last thing. When he came out, he said that what he was looking at pretty much confirmed that it was the reversing valve and that it was on order. We did not hear from Greenway so we called again on 12/13. The lady that answered said that the work order showed that the part was ordered today (12/13/17) and would take 3-5 business days to be delivered. My husband explained to her that we were told this was already ordered. She said the parts manager shows it being ordered today. He then asked to speak to the parts manager. The lady said he was out to lunch. So he asked for his voicemail. She said that was against company policy and that all that could be done was her to email the parts manager to call us back. We didn't hear back from anyone that day. I had to get our realtor involved to get something done. She called her AHS sales rep who stepped in. We got a call the next day that the part was in read more

I used to have Greenway's VIP service, which meant that they would come out once in the spring to check my A/C, and then once in the fall to check my furnace. The last time they came out, the technician that they sent was Blake and he said that my duct work needed to be replaced. I asked him for an estimate, and he said that I'd have to set up an appointment for an actual estimate, but he said his guess would be around $1,000.00. I called Greenway and asked for someone to come by and give me an estimate, and they sent someone a few days later. I couldn't get off work, so my wife stayed home. When they showed up, it was Blake, the same guy that was at my house not too long ago and told me that I'd have to make an appointment. By the time I got home, he had left, but he told my wife that it was going to be at least $2,800.00. I went to the attic and noticed that he had torn and removed all of the insulation away from a section of ductwork and left it all over the floor of my attic. I called Blake's cell phone and asked why his estimate jumped up so much. After I reminded him that he had been at my house earlier, his excuse was that the cost of materials had gone up. He then said his manager would call me with the actual price in a few days. After waiting several days and not receiving a phone call, I called Greenway and was told that Blake had not been in because he was on vacation and that I'd have to wait a few MORE days until he returned for my estimate. I called another HVAC company for a comparison cost. They came out and said that my ductwork was fine and that there was a very small repair that needed to be made, but I could do it myself by getting the parts from Lowes! Not too long after that, I received a call from Blake telling me that he could still replace my ductwork and that he and his friends could do it one day when he was not working at Greenway, but I said no thank you. A day after that, I received an email from Blake's personal email saying that he could drop the price to $2,100.00, but he'd have to cut some major corners and that the ball was in my court. The entire time Blake's manager was completely out of the loop to all of this. I immediately canceled my VIP membership with Greenway and now have another company maintaining my HVAC. read more

I put in a work order with American Home Shield on September 2, 2022. to have my dryer, stove, and refrigerator repaired. A contractor from Greenway Home Services came out to my home on September 12, 2022. He did not make any repairs to any items. I was told by the contractor that he needed to order parts. After a month of not receiving any communication from AHS or Greenway, I began making phone calls to no avail. Greenway only states that "the parts are offered." However they have no ETA or tracking on said parts. AHS has reached out to Greenway multiple times and instructed Greenway to update the notes on the account. I was then instructed to give Greenway 24 hours to add notes so that we could move forward towards a resolution. We are now closer to Nov. and the notes have not been updated, and service has not been provided. I've been told by AHS that they can't do anything until Greenway makes updates in the system. I don't understand how I have a contract with AHS and pay them consistently every month, as well as, pay a service fee for someone to come out, only for them to use Greenway as a scapegoat in order to not repair or replace my items. The service I've received has been horrendous and unacceptable! After being told to wait another 48 hours for someone from the escalations dept. to give me a call, I didn't receive a call and had to call them myself. Today I'm being told that I have to wait 3 more days because now there's a ticket submitted for the contracts dept. Again, no one reached out to communicate any of this to me. I once again had to initiate a call to be informed of any progress being made. read more