Jeff the service manager is completely rude, cocky and disrespectful. He should not work in…read morecustomer service as he is unaware of what it means. They lied to me about what they were going to charge and then on top of that charged over the retail price for parts so they could cushion their pockets. After arguing with them over that, they then called me the day my car was supposed to be ready & said it would be a whole another day before I got my car back & that they still would compensate me for any inconveniene. Not sure if this was done in spite or not. When I finally did get to pick up my car all of my white leather was covered in grease from the mechanic and no one had the audacity to wipe it clean. I will say that everyone else who I dealt with on the phone including Brady the GM was friendly.

We bought a new car from Lauterbach a couple years ago and we returned to buy another one mostly…read moredue to the service we received. Our car had a small but unusual problem with the gas gauge. The service manager , Jeff, was determined to solve the problem unlike other dealers we dealt with in the past. We felt like he really believed us about what was wrong rather then dismissing the problem. The salesman, Ken, was very knowledgeable about the new car we bought. Without his showing us how everything worked we would have had to scour the owners manual for days. Lauterbach didn't have the car we were looking for in stock but they found one exactly like we wanted. Overall it was a fun and pleasant experience.

I had my 2016 Traverse serviced and decided to have it detailed while it was there. My vehicle…read morelooks amazing. Highly recommend them for all your service and detailing needs

I highly recommend this dealership and service department. The air conditioner on our 2018 Buick…read moreEnclave stopped working while we were in Florida recently. We brought our vehicle to a Buick dealership in Florida. After they performed a dye diagnostic check of the system, they said the front and auxiliary evaporator cores were leaking and needed to be replaced and quoted $5266 for the repairs. The estimate seemed excessive so we decided to get a second opinion. Brought our vehicle to Grinnell Motors. Had the same dye diagnostic check done. The technician at Grinnell Motors said only the rear evaporator core was leaking and needed to be replaced; the front evaporator core was fine and not leaking. Their honest assessment saved us almost $3700 in unnecessary repairs. If you need service work done on your vehicle and want to know who you can trust, go to Grinnell Motors. A special thank you to Luke, John German, and the service technicians!

Went in for an oil change, car was in the shop on time and the service was completed in a timely…read moremanner. They also checked the car over, tire pressure, tread life, other filters, etc. I had a small mower tire that I could not get the beads to seat to fill with air. Asked if they would take a look at, in less than a minute, they brought the tire out inflated and ready to go. No Charge! Very good service.

Said they would call when car was done. They didn't and left it parked out all night unlocked…read more When we arrived money had been stolen. Manager said he would look into it but never got back to us and emails have all been ignored . They were responsible to secure this vehicle when in their possession

Best vehicle buying experience I've ever had. My salesman, Derrick, made the process easy without…read morebeing too pushy. Great guy! I also dealt briefly with Brad in service and appreciated his helpfulness as well. Even though Steve Link Ford is an hour from where I live, it will be my first choice next time my family needs a vehicle!

While on my way to Grinnell, IA at about 6:30 in the morning it was very dark and about 3 miles…read morefrom town I started having problems with my 2006 Ford Explorer Limited, power steering stopped working, dash lights went out head lights stopped working. It turned out to be the water pump was broke taking out the serpentine belt, so the alternator wasn't charging so the battery went dead, I made it to Steve Links Ford dealership, they gave me a loaner to use while they worked my car in to the schedule.

I want to thank everyone involved in repairing my car. From the first phone call to the final…read morepickup it was a totally stress free experience. The front desk assured me of what to expect and the service experts delivered. I'm just astonished. I can't begin to thank all of you enough.

They went out of their way to help me and didn't charge a high price. I had to have my car door…read morefixed because the hinges were broken and the door was about to fall off. I explained to them I would have to have it fixed as soon as possible because I took care of my elderly mother and didn't want to leave her alone too long alone at home. Although they were very busy, they very kindly took me home and brought the car back to their shop and fixed it in a matter of hours and come and back to pick me up. My door works better than the day I bought my car. If I could give 6 stars I would!! I see why they were so busy, they give good service! Don't hesitate to bring your car here to be fixed.

I've been taking my car here for a while now and I love this place. ThIs a family operation, and…read morethey go drag racing on the weekends so they know how to fix a car. I live in the Wolf Creek subdivision, so it's literally within walking distance from my house. But that isn't the best part. The best part is the service. Cars are expensive these days. Of course, I take in my car regularly for oil changes and brake pads. Recently, I was having issues with the plastic in the front wheel-wells coming loose. They fixed that for me with no charge. Also, fairly recently, I needed an oil change on short notice due to an upcoming trip. I dropped off my car on a Thursday night after hours. They were able to work in my oil change on Friday. They don't recommend maintenance my car doesn't actually need, they've never surprised me with a bigger than expected bill, and they've been very flexible with scheduling. My wife tells me she's going to start taking her vehicle there, too.

Great people who do a great job. They take care of my business fleet pickups and trailers. They can…read moredo it all!

$150 to run an engine diagnostic? That's funny. I told the guy what's wrong with my van. I'm no…read moreidiot. Just don't like working on vehicles. Needs an EGR valve. He says "Nope, can't do that, gotta run the diagnostic first, we're not in the business of just putting random parts every customer wants on vehicles." I just left. Better he kept his teeth. Try this on for size, I go up to O 'Reilly's get it for $140. Do it myself. Saved myself the money, kept it out of his greedy pockets, and I'd never recommend this dump or their mechanics to anyone. And I'll spread the word. Town's a little small to be treating people like sh$t. They are full of pride and are very rude. There are much better mechanics everywhere.

I have used Williamson 3 different times. Been happy every time. They have kept me informed…read morethroughout the repair process.

I write this review as a disappointed customer. I chose to…read moretrust Sauter Automotive with my 05 Honda Odyssey as this vehicle was having an issue where 3 out of the 4 calipers were engaging at all times. Essentially the van was constantly braking for no reason. I chose them based on the 5-star reviews, but did not get a 5 star experience. I knew this was going to be a pricey repair and had saved 5-6k for it (I did not let them know this) . Initially I was quoted 4 brakes pads, 4 rotors, and 3 Calipers as one was behaving correctly. I'm my early conversations with Beth, the mechanics wife she assured me her husband the mechanic would find the issue and that all that work had been done, and that if need be we would replace the ABS Module and that he had replaced the brake booster and master cylinder as well. Next step would be to replace the ABS Module/Pump. In our following conversation she mentioned that only the front brake pads, calipers, and rotors had been replaced, and that nothing had been done with the brake booster and master cylinder other than taking it apart to replace some pins. This did not align with what was quoted and what Beth had mentioned in our previous phone call. When I asked calmly out of curiosity about the discrepancy in what I had been told prior she started yelling at me that she's not a liar and that I need to trust her. This was very off-putting as a customer who was trusting their shop with the 2nd largest purchase someone makes in their life time and gave money down. She then expressed that I didn't give them enough down and that she was angry I didn't put 50%. She never gave me a value on what the repair would cost so naturally I asked "50% of what value? I was never given a true quote on what things would cost". She then proceeded to tell me how they don't know how much it's going to cost. She was upset that I didn't put 50% down even though she signed off on the $600 I did put down initially (please see attached). In this same conversation she verbatim said "Let me be clear Charles, I will always put the shops well-being above any customers." She quoted me an ABS Module/Pump at $1700, said that they couldn't find it anywhere, and that they didn't want to go used. On the phone with her I looked up the very part on Google and there were many options used for $50-$100. She grew silent and had a long pause before responding letting me know that they only trust and use three parts distributors. Their recommendation was to dump the vehicle before the hard work even began. That's the equivalent of an orthopedic surgeon replacing someone's hip, doing half the prep work, and then when it became time to actually replace the hip and do the hard work, closing up the incision point and saying it's too hard and that they don't want to take the risk of replacing the hip. Long story short they didn't want to do the work after starting. They left the job unfinished and took the easy money. Today when I went to go pick up the car and finally revealed to them I was willing to put $5-6k into the vehicle the room grew dead silent where you could hear a pen drop, this is the point where it was clear money was the only priority of the shop, rather than doing quality work. She also let me know they do use used parts and that's an option. (Contradicting what she had told me about only using three trusted parts distributors). Based on my experience with the lack of consistent communication, prioritizing themselves over their customers, false promises, unwillingness to finish a job they started, and emotional outbursts over the phone when trying to understand their process, I whole-heartedly cannot recommend Sauter Automotive for automotive repair. I am very disgruntled as I still have no answers on what's causing the issue from the "experts", only the symptoms were addressed. You will have better luck getting a BlueDriver Bluetooth Pro OBD2 Car Diagnostic Scan Tool from Amazon rather than wasting $1300 at a scam shop like I did.

My son's Explorer had an overheating issue outside of Carlisle and he pulled into Casey's. I…read morelooked around and couldn't find anything obvious, at this point I realized all of the coolant had gone on vacation. I did a Yelp search and found Sauter Automotive. I gave them a call and Beth was absolutely amazing!!! She lined up a tow truck to get our vehicle to there shop, called me with updates, and was extremely knowledgeable!!! We live in Indianola, but if I could get my vehicle to them for repairs I would!!!