Our experience with this company started out good before the work started, but went downhill after it began and ended on a bad note. We are left disappointed and looking at finding a different company to redo one whole side of our fence. This means we will lose THOUSANDS of dollars more out of pocket and that just stings when we already spent over $10,000 in the first place. Ricky is the owner of this company, and he is a one man show. What we didn't know then, but we know now, is that he doesn't do the work himself, he only supplies the equipment and hires others to do the work for him. He even has a separate company that comes out to install the gates. The work for us started on June 28th and did not get done until July 13th; In between the work we've had to deal with bad customer service, trash left behind for us to clean up, sloppy installation and cleanup of the posts, dirt piles not hauled away, but rather dumped right in the back of our property and neighbor's side, and issues with the placement of the fence. We sent multiple emails asking him to clean up the dirt piles since he charged us $250 for it and he would say it would be taken care of, but it never truly was. They were left sitting there for weeks on end and long enough to go through multiple rainstorms before he finally came to haul some of them away. Then a few weeks later, when other issues appeared with our fence, we sent him more emails and he would only respond that the issues were most likely due to the windstorm that occurred at the end of July. It wasn't until we had a 2nd company come out to look and they gave us their professional opinion that some of the things we were asking about were not related to the windstorm, then did he finally stop by to look himself, more so he could give his own professional opinion. He ended up fixing what we told him was wrong. August 13th was the last time we had any further email or contact with him, and we prefer to keep it that way from now on. The worst part of this whole experience, besides the bad customer service, was finding out how far on one side of the fence was placed in from our property line. From the front of the gate, we still had 32 inches of room that he could have used. Halfway down the fence, it was around 24 inches and all the way to the back there was about 10 inches left of space. Prior to the work getting done, we gave Ricky the exact coordinates on a map outline we had of our property, and not once did he say to us that we should get a survey done in case he placed the fence in the wrong spot or in a spot we would not be happy about. Rather he assured us he knew what he was doing and so we put our trust in him because we had no reason not to believe him. Turns out that was a big mistake and an expensive lesson for us. It has been a very tiring and exhausting experience having to deal with Ricky, from all the misinformation and lies he told us, to not taking accountability for his work or proposing any solutions for the mistakes he made. We would highly encourage everyone to do their research and find a legitimate company to work with instead of this one. read more

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I had Gretna Fencing install my fence fall 2023. It looked great after installation and we were happy. We paid more to get the fence put up 3 months sooner than the other estimate we got. Our issue wasn't with the install it's with their customer service. We've had two issues since the install and I've called many times to get the fence fixed. I told them I know we will have to pay and that's fine. First time our neighbor threw a softball through the fence in April so it was cold and the fence was damaged. I called Gretna Fencing and did get a call back, told him what was going on and we'll pay for it and was told he'd call me back and never heard from him again. Second time was when the storm came through at the end of July 2024 it took out 4 panels and the gate. Called again to get help and said in the voicemail that we had an insurance claim and that would cover it and again never got a call back. I wish I would have waited the 3 months and had the other company install our fence. It's called customer service. If you're still reading this find another fencing company. read more

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