I have had outstanding experiences with the caring people at Dr. Grazian's office. Dr. Grazian takes the time to get my prescription correct so I can see well. My glasses got a chip in them and they were so responsive in the office to get them fixed. Mark's customer service especially made all the difference. He is very caring and knowledgeable. The lenses were replaced, and the pairs of glasses I've gotten have all worked well for me. The people at this office are all very kind, caring, and provide excellent customer service. If there's any problem, they take care of it. Thank you Dr. Grazian and staff! read more

I have been trying to find a competent and precise optometrist over the last 10 years, and after having dealt with several others who couldn't get my contacts and glasses prescriptions quite right, Dr. Grazian understood my concerns and expectations, and did an amazing job to get them right. In fact, he even assisted me in correcting my reading glasses prescription from the VA at no additional charge. Although their office may be more expensive than others, in this case you do get what you pay for. I would highly recommend Dr. Grazian for any like me that aren't willing to compromise on their eyeglasses and contacts prescriptions. His staff is very helpful as well. read more

Terrible decision to go here. Paid for glasses June 27 and got the run around for 5 1/2 weeks before being told they can't do them after initially being told they would take 1 week. Nothing but excuses including "I swear I will get back to you by the end of the day - never happened. I'll go somewhere else and start over....... read more

The very best optometrist! The process and attention you receive upon your first appointment is very well structured. Organized office with a kind atmosphere. Highly recommend read more

I had been going there for 20 years. The front desk person Kathy was wonderful. The new gentleman Mark was extremely incompetent, dismissive and passively aggressively rude. He should not work with customers but be behind the scenes. My glasses used to cost $300 each and now they are $500 each, even with my insurance. I bought 2 pairs of glasses that cost $953. Did they even use my insurance? I don't know because I didn't get an invoice. I didn't get a matching eyeglass holder, which is not that big of a deal, but I didn't get the invoice or a receipt either. I went back 8 months later to use my warranty to get new lenses because 1 of the 2 pairs of glasses I bought was scratched. After being told by Mark to stop doing what I was doing, I told him how I take care of them the same and the other pair was not scratched. I also told him how I am always told by Dr. Grazian how good I take care of my glasses. After my explanation, I was told again by Mark to stop doing what I was doing and I was quickly dismissed by him with an obvious eyeroll because he was annoyed with me. Dr. Grazian is wonderful, but Mark is not. Unfortunately, I myself and my family won't be going there anymore. read more

Everyone here was extremely helpful and skilled for my first visit just now. Dr. Nguyen checked my eyes, answered my questions and got me a prescription that I can see through properly, which I did not have for my glasses before. I kept having to take off my glasses recently in order to read fine print clearly. This new prescription is much better that I got at this office for my first visit. Janice helped me putting a screw in my glasses with such positive energy it made me very happy. Monique was very efficient with all the eye tests. Jackie took care of my benefits package explaining everything clearly and another gentleman repaired my old set of glasses again so I was very well cared for here. There was another gentleman in the office and he was very pleasant as well during the process. Lots of great things to say about Dr. Robert Grazian OD and his team there. I recommend them because they care. I had an outstanding experience, thanks to all there. read more

Have been going here for a few years and Dr. Grazian is the most thorough and helpful optometrist I have ever met. He has helped all of my family members. He says at the end of each visit, call if you have any troubles at all no matter what time of the year it is. The staff is very friendly and helpful as well. Highly recommend this office! read more

Really positive experience all around. The staff are very nice and very helpful- I made a mistake ordering and they were able to fix it for me, and were really understanding about it as well. Even though I'm sure it was a hassle for them, they made it seem like it was no big deal, which I really appreciated. Dr. Grazian is both professional and friendly, and was willing to take the time to answer all of my questions. I will absolutely be coming here again. read more

I been to this place in 2013 the staff was really friendly. I remember!!! When I got my first pair of eye glasses HD . I put them on in the store and cried because I "thought" I was seeing but , WOW now i was Seeing! Thanks for taking care of me. My eye exam was quick and simple I didn't do an extensive eye evaluation where they go more into exam just eye glasses . I would recommend the company. read more

I was in town for the day and forgot my contacts. My doctor from LA was able to fax over my prescription and lucky for me they had my exact brand and prescription on hand. I only needed 1 pair but Mark gave me a whole box of trial lenses, no charge. Amazing service and very professional. Highly recommend. read more

Although I've been a patient for sometime, my recent experience with Cathy and Dr. Grazian was unfavorable. I left a message, via answering machine on Saturday March 6th, 2021, that my wire framed glasses had broke,, while cleaning them. Come Monday, around 10 a.m., I called the office, after having not received a call from them. Cathy answered and I mentioned my message, and was told she never got the message. She immediately became defensive. Because I don't have an extra pair of glasses, you would think that an appointment, could happen that day. Nope!! I had to wait until Friday the 12th. My vision suffered greatly! I couldnt drive, read, watch TV, because my vision was impaired without my glasses, on top of it, my eyes suffer extreme dryness, I had severe headaches due to the eye strain, as well. This is totally unacceptable!! This was an emergency...Finally I got my frames and my eyes aren't under a stain. Let me mention i purchased frames from someone else. I did this because out of all the frames I purchased from Dr. Grazion office, no time was taken to assure a perfect fit. I will not refer this place to anyone...im not entirely sure that I will return. read more

We feel so lucky to have found Dr. Grazian! We read so many good reviews on Nextdoor, so we gave the office a try. The staff is very helpful and nice. When I called the office with an urgent concern, the person who answered the phone was very comforting and gave me good information. Dr. Grazian spoke to me and advised me what to do. I've never had such good care from an optometry office before. My whole family goes to this office now. read more

Great office, very professional. Dr Grazian doesn't make you feel rushed at all, he takes his time and explains everything thoroughly. I'm very happy to have found him. I will definitely refer my friends and family to Dr Grazian. read more

On the second of April I came here for a second opinion after receiving my annual appointment with my regular ophthalmologist. I was concerned that I might have been given an incorrect prescription. Dr Grazian was extremely thorough. I didn't know there were so many eye tests possible! He validated my concerns and took his time listening to all my questions, even the unnecessary ones like, "Can blind people see darkness?" He was genuinely interested in the most exact prescription for my eyes and in making sure the process was patient-centered. I want to be part of the action, so he informed me about each step and even gave me a paper handout addressing my concern about deteriorating eyesight. He explained the difference between eyesight and vision and was comprehensive in telling me my options. He told me I had a little bit of astigmatism, and when I didn't believe me, he proved it to me by showing me the difference between lenses for my prescription corrected for astigmatism versus not corrected for astigmatism. Never did I feel rushed, and it was strange how much time he had to set aside for me. I will update when I receive my prescription glasses this Friday. Tldr; I trust this doctor and would recommend him highly to anyone who's looking for an extremely accurate prescription and stellar patient-centered service. Read less UPDATE: Timely prescription, Kathy kindly and thoroughly explained to me how to use the progressive lenses. Give me a moment: I DIDN'T KNOW IT WAS POSSIBLE TO SEE THIS GOOD. I don't care if I leave the country, I'm coming back to Dr Grazian for optometry. God bless these wonderful people and keep them in business for a long time. read more

I went to see Dr. Grazian last week and couldn't have been happier with my care. He is very through and cares for his patients. He explains each thing he is doing and has wonderful bedside manner. I strongly recommend Dr. Grazian. read more

I visited the office yesterday and had a positive experience! Donna at the front was extremely helpful through the whole appointment, and especially when I tried on frames. I'll definitely go back! read more

Very professional and thorough. Got the most comprehensive eye exam I have ever received - and now my vision is better than it's been in a long time. Born with strabismus, I've been wearing contacts or glasses since I was a child - so I've seen plenty of optometrists over the years. Since I recently started working from home, I figured it made more sense to find an eye doctor here in Santee - instead of in Mira Mesa where I used to work. At first, I was taken aback by having to pay a bit more for the eye exam - even after what my vision insurance covered - compared to what I could pay at Costco or Walmart. Well, you get what you pay for. I had not one, but three visits with Dr. Grazian - just to make absolutely certain my contact lens prescription was just right. Dr. Grazian convinced me to switch from Focus Dailies to Biofinity Toric lenses. My eyes have never felt better - no more dry eyes or degraded vision late at night after having the lenses in all day. On the 2nd and 3rd visits (all covered in the initial charge), my lens prescription was slightly altered - resulting in me seeing better than I've seen in many years. Again, Dr. Grazian is VERY PROFESSIONAL, VERY THOROUGH, and obviously is VERY CONCERNED ABOUT MAKING SURE I HAD JUST THE RIGHT LENS PRESCRIPTION. Dr. Grazian is a perfectionist. If you want an eye doctor that obviously went into this line of work because he enjoys what he does vs. one that just became a doctor for the money, this is the optometrist for you. And, despite what the other reviewer here says, my three appointments all began right on schedule. read more

Dr. Grazian gave excellent service and attention to detail to make sure I got just what I wanted and hoped for my new eyeglass lenses and an updated contact lenses prescription. The glasses are the best I've ever had. I can finally read books for hours without falling asleep. He added progressive so I can see the computer and read it effortlessly and comfortably while it feels natural focusing different directions to see well. (I already have great driving glasses that he prescribed.) My eyes are sensitive and he found just the right multifocal toric contact lenses so that I can read books longer, spend hours on the computer, and drive with very good vision and comfort. I am so grateful that our community has the best optometrist with a great staff, up to date equipment and a very clean office. I highly recommend Dr. Grazian because of his many years of experience, excellent skills, and very caring professional manner! read more

In today's age of churning through as many patients per hour as possible to maximize profit, I feel that Dr. Grazian takes the time to give you the best outcome possible. Honestly, I think that with today's technology, your average shopping mall technician can give you a fairly accurate prescription within minutes that's "good enough". For most people, I think that's true. What I appreciate about Dr. Grazian is that he takes the results from about 12 different pieces of eye measuring technology, and sits there for an unusual amount of time in which he seems to be considering a huge number of variables that I'll never understand to give you a truly customized optimized prescription for your lifestyle. I'm sitting there in the chair thinking "wow, he's really thinking this through" but I really appreciate the thought and concern and pride in trade that he is applying and the results speak for themselves. If you want the best prescription possible, I suggest you give Dr. Grazian a try. I have been using this office for about 5 years. read more

I have been going here for years and have been quite satisfied with the service and care I received. I did dock one star due to the office staff turnover over the years. Whenever there is a woman I really like at the front desk, they switch again. I have had contacts, glasses and prescription sunglasses from their office. I have been satisfied with the selection. I do have "challenging" eyes due to a lazy eye, astigmatism, etc., so I appreciate the extra effort Dr. Grazian has shown to make sure I have just the right prescription. They also recommended an exam for Macular Degeneration and I discovered that I was at-risk. I now take ocular vitamins and was pleased that they ran the test or I would not have known about a potential future loss of vision. I recommend this office and will be a patient here for years to come. read more

I'd say the negative reviews where the optometrist and staff are portrayed as "unprofessional" are way off from what I experienced. I got the most easy going/kind service I could ask for. Dr. Grazian is a good guy and an even better optometrist. The staff after the eye appointment made it a point to find which glasses were covered through my insurance and were helpful the entire way through, even adding some fashion tips as I tried on a few. This is an A-Class place, good to know I have a place to recommend friends and family to in the future. Thank you Dr. Grazian! I wish your practice the best, you'll see me again very soon. read more

I have been going to Dr. Grazian since I was 16, over 25 years! He is very friendly and professional and takes the time to meet with you. I never feel rushed and he always takes the time to answer all my questions. His staff is always friendly and professional. He is a great optometrist and I highly Recommend his office. read more

You will NOT find a more personable, professional, or knowledgable Optometrist, and you WILL enjoy the way you are treated. Highly recommended. read more

I have been with this eye doctor for the last four years and I wouldn't change it. They have an amazing, friendly staff. They have always been good about getting me what I need for my eyes, and they have Saturday appointments to accommodate my busy work schedule. read more

This is the second time I have been scheduled wrong and I am not pleased the first time they made it easy for me to come home from school and get an appointment the optimist was great. the scheduling is off. That's my only problem.. read more

I have been coming to Dr. Grazian's office for over 4 years. This office is very professional, helpful, and listens to the patients. He is honest and up front about the results of your eye exam and he will discuss with you the options available for glasses, contacts, or laser surgery. Absolutely no pressure from him or his staff on what option you choose. He is great with young children as well. He is also mindful of what grade they are in at school and what options are best for their glasses. I would strongly recommend his office, and I have actually had several other family members that all started to see him as well. read more

I was on time for my appointment (first time there) and the staff were completely courtious. after some preliminary tests Dr. Grazian came in and gave me my exam. ive had some recent health problems amd instead of prescribing glasses righr there (witch he could have) he suggested waiting six weeks for any further changes to my Vision. Also suggested some over the counter reading glasses for the mean time. Very efficiant, clean and convienient office. I highly recommend. read more

Getting your yearly eye exam is never fun but this office makes it as pleasant as it can get. Dr. Grazian and his staff are friendly, professional and very gentle. I have never had to wait for very long and am done in no time. He is thorough with his exam but has a lot of experience so gets it done quick. The staff will always do the math to let you know how to use your insurance dollars to get the best deal. I appreciate that. Going on my third year with them and am very happy. read more

My experience here for my exam and order purchase was great. Dr. Grazian was extremely thorough with the exam and double checked everything to ensure I had the best suited prescription. I felt slightly bad because my appointment ran a little long due to him ensuring everything was accurate but at the same time, you know you won't be rushed out with something that's just close enough. One of the people on staff, Julie, had been choosing frames for me to try while I was in the exam and she was fantastic. She spent nearly an hour with me trying on different frames and giving feedback before I finally made a decision. I've never had a more personal experience at an optometrists office. Kathy helped with the insurance and numbers and also made it pretty painless. If you don't want any extras, just let them know and they'll help you out and explain them in detail. I came here because my previous optometry office stopped taking my insurance and even though I'll have insurance they'll take next year, I'm going to stick with Dr. Grazian and his office. read more

Very unprofessional optometrist!!! He thought it was more important to review his mail with office staff than keep my appointment. I could hear every word through the wall while I sat waiting way past my appointment (over 30 minutes)!!! read more

Amazing front office Amazing doctor. I will be bringing my family and sending my friends! he is so outstanding- he really is thorough and offers impeccable service! i have worn contacts for years and have been to many optometrists, private and Costco and Walmart. None of them compared to this. A family member told me about him. I went in and I no longer needed "cheaters" you know those over the counter glasses to read??? Yes, I have been using them for more than 3 years. I have been to 3 optometrists and all of them continued to OVER CORRECT my vision. He down graded it .50 and wow - I can see!!! he even ordered special multifocal lenses to see if my vision was better - but I didn't need them. I am thrilled to say I can see everything clearer than ever before. that is the same way my family member described his prescription!! I loved the whole experience. I know he takes a long time with each patient and goes over your health issues that may affect your sight thoroughly. I am so pleased with my experience there and with my vision! read more

great experience, the office staff was very attentive and prompt with assisting me with my new glasses. I reccomend to all.

Dr. Grazian is a first class optometrist, one of the best I have ever had. I have been going there for about 5 years now, and everytime he makes me feel at home. He recommended I get Lasik for my eyes, and made the whole process seamless for me, even gave me his cell phone number in case I needed him after hours after surgery. Best decision I have ever made, going on 3 years now and I couldn't imagine life without it. I still go for my checkups each year, and it is always a pleasant experience. read more

He is a good eye doctor as long as you purchase your glasses/contacts through his office! Been going to his office for years, and have always had some sort of issue when it came to getting my prescription "to go". Did decide once to get my glasses through his office and they were terrible quality and more expensive than where I normally would go, even with insurance!! If you have issues with your perscription and did not get your glasses through him, be preapred to pay for another office visit! Dont think they are as concerned about your eyesight as they are about making money. read more