Our bus was supposed to leave El Paso to LA at 6:30 pm it's 8:05 and we still haven't left. Their…read moreexcuse was that they are waiting on more people that are coming in another bus that's crossing from Juarez MX. This is unfair the bus is hot! I would no recommend Los Paisanos/Omnibus Express. This was my last straw with this company! The bus was very hot, and the air conditioning didn't work. The chargers didn't work either. It's been over two hours. They need to turn the air on at least.

Took the bus in El Paso to Chihuahua and the gentleman was awsome but once we arrived to Juarez…read moreto change drivers it went down hill from there. He was on the phone the whole time. There was about 20 passengers he should be held responsible. And he was driving below the speed limit. They need retraining and understand they can't be on the phone.

If I could give this bus 0 stars I would!! Please save your money this bus only makes stops to drop…read morepeople off or pick up. You have to go to the restroom in the back of the bus and the restrooms are filthy. This is the worst experience I have had traveling in a bus by far. Please please do yourself a favor and do NOT use this bus express.

Customer service sucks and I've been using this service for years, people working here now are…read moreextremely rude. Send Help

I was charged too much money for a ride that didn't last that long. And, I was driven in an older…read morelooking cab that wasn't too clean because it smelled. But the driver was courteous.

Made reservations with Rosario three days before arrival to El Paso for my elderly family members…read more Reservations were quick and easy to make with very basic information. I confirmed the reservation and meet up instructions as well as concerns due to their age the morning of the trip, and Rosario assured me she would personally meet them at the baggage claim. Excellent service and great price for personal transport from El Paso airport to the Juarez bus terminal. I will definitely use again. Thank you!

This is the main bus station in Las Cruces as well as the home of Roadrunner Transit, the public…read moretransit system in Las Cruces. This is essentially the bus hub in the city as FlixBus and NMDOT Gold Line buses stop here as well. If you need to connect between bus routes, you can do so here. The Roadrunner Transit building is handy if you need to use the restroom or want to buy a day pass. And it is easy to catch the right bus as each stop is clearly marked with the route number.

I recently bought a ticket to Las Cruces NM and I am in a wheelchair and I was so Post to transfer…read morein Great Falls Montana and the lift would not work so they made me go All the way to East Coast before they got me on a bus coming back to New Mexico then broke down in Texas and had to wait for another bus to come and pick us up to take us to Dallas Texas when I got there I had to wait 24 before I could get on a bus to come to Las Cruces NM when I got here The driver unloaded me he took off my luggage from below the bus and took off with my luggage and I am trying too get compensation and my stuff back

All I can say is this service is EXPENSIVE. They quoted me $75 to go to the airport. Uber charged…read moreme $25. And Andale Ride had no one I could reach on the phone, just online. Which is like Uber but I know how Uber works. It would have been nice if someone at Andale Ride had answered the phone. Oh well, I'll stick with Uber.

You cannot go wrong with AndaleRide. Best choice to cross the border from El Paso to Juarez!!…read more Greatest service ever!!! VERY HIGHLY RECCOMENDED. It was safe, fast, and seamless. Got picked up from the airport and taken directly across the border to my hotel in Juarez, MX. I am glad I decided to go with their service after I read all the reviews on yelp, tripadvisor, facebook, and google search. I had never crossed the border from El Paso to Juarez, Mexico. So I was unsure what the process was like. I called AndaleRide and had the pleasure of speaking with Joe. He was very knowledgeable and understanding of my situation. I had to cross over the border and meet up with my wife at the U.S. Consulate in Cuiadad Juarez Mexico. I had many questions regarding safety and procedures. Joe addressed my concerns and was extremely helpful. I used their app to make a reservations for the trip to Juarez and the returning trip back into the U.S. Making the reservation on their app was pretty easy and straight forward. On their app you can even give them your flight number so they can track your flight and make accommodations for you. They send you a text with your driver's name and vehicle information so you can find the driver right out of the airport. On the day of my arrival at the El Paso airport their driver Lucy Gonzalez picked me up right on time!! She was very professional, friendly, and extremely helpful. I had not eaten that day so she helped stop by a restaurant so I can pick up some food. She then drove across the border and dropped me off at my hotel in Juarez. Lucy was very knowledgeable about the El Paso/Juarez area and border crossing. The whole experiences was great. I felt very safe the whole time. If you can, I would recommend you request her as your driver but I think any of the drivers AndaleRide employs would be the same because they fully vet their drivers. For my return trip I also got a text from Lucy before pick up at my hotel. I had the same great experience going back across the border to the El Paso Airport with an added priceless moment that couldn't have happened without Lucy's help. On the returning trip Lucy was extremely kind to grant what may have seemed like a silly request for 2 fillet-o-fish sandwiches for my father in law. My father in law used to live in the U.S. but has since returned to Mexico. He was also in Juarez just to accompany my wife. In Mexico their McDonalds don't have Fillet-o-fish sandwiches so he hasn't had one in over 15 years. When we asked Lucy for her help she was like "no prob, will do". She showed up with the fillet-o-fish and my father in law just had the biggest smile on his face. We were so fortunate to have her as my return driver and very grateful for her kind gesture. It was a simple act but made a HUGE impression on us. This made our experience with AndaleRide a very special one. I highly reccomend AndaleRide, you will not be dissapointed with their service and your experience!!!