I am a mother with five kids trying to get back home to family. We missed the Greyhound bus due to one of the kids being ill and they're refusing a refund or voucher to book another trip. I called and spoke to someone through their customer service line and she said there's nothing they can do. We are out of $699(I can provide booking proof). We're on a fixed income with social security and I'm disabled. This is completely unacceptable and downright disgusting and ridiculous to not provide any kind of compensation. I will exhaust every legal option to get my $699. This was my social security check!!!!!!! I am broke, stranded and out of my disability check because of them!!!!!!! THEY ARE THIEVES BUYERS BEWARE!!!!!!!!!!!!!!!!!!!! read more

The Greyhound makes you pay $2 for tags on your bags they say you don't need them though my driver told us to leave our luggage on the bus they were going to clean it and we would be reboarding that same bus. But what he didn't tell us was there were 2 busses leaving that station going into Houston and I was supposed to get off and take my luggage so the bus pulls off with my luggage on it the attendant announced the departure of the bus as it was pulling off and she told me that it wasn't my bus so how didn't the driver know that long story short they lost my luggage I was told that it would be at the Houston station where the bus was headed so that wasn't true but I'm telling you Greyhound IS NOT the way to go the drivers treat you like inmates and talk crazy to you if you ask questions I asked 1 driver if this was my stop because she never announced anything she laughed at me and said I started riding the Greyhound at the age of 9 by myself so with that being said if your going to go Greyhound DON'T. now I have to wait 7 to 14 days for them to contact me and that's even if they do read more

I just went to a bus from dallas to Houston at 04/19/26 5:55 pm the driver was so rude from the beginning sehe yell at us and dont talk nicely even the whole passenger was really quiet it was the worst drive ever!!!! read more

Se hurtaron mi equipaje de bodega y mi bolso de mano, en la estacion de Houston, en el viaje q salió de San Antonio el 27 de mayo del 2025 a la 1 y 30pm. El bus llegó a Houston a las 6pm. Nadie sabe decirme nada. Presenté mi reclamo. No me han dado acceso a las camaras de la estacion, como la del interior del bus. He presentado el reclamo y pareciera q se esta ocultando a alguien. El monto total, entre equipaje, articulos personales y documentos, asciende a casi $4 mil dolares. No hay respuesta ni seguimiento.. R Andrion Reporte 4497 3883 Email: raandrion@hotmail.com Reserva 3256 4845 78 read more

The busses are dirty , smell nasty , uncomfortable and are very expensive. The personal are very rude it's not a prisión . In other countries the buses are much better, you are the worst. I checked and found that traveling by plane costs less than half the price for long trips.. read more

0 stars if I could. Customer service did not want to even hear your issue but to just tell you that you were at fault which I was NOT and that I am screwed out of my money for a ride I never even stepped into. Worst ever and would never use again read more

The station is scary as heck and that's an understatement ...people everywhere...congested...dark....

the ride into Houston from Louisiana was a breeze and the driver was considerate and understanding. the experience trying to leave Houston to go home was horrible. the driver and staff was rude, inconsiderate & decided to show how she (the driver) can through her "rights" around by not allowing me and my children to board the bus, sitting in the parking lot while we watched and tried to reason with the driver to board and were here on time but not the time she requires riders to be here, because she have her own set of rules. Greyhound the website doesn't give the drivers requirements and I feel that should be updated asap so another family won't be stranded in a different state for 4-5 more hours. disabled, stranded with my children one school aged read more

When I'm riding the bus here it's Baehound, because I'm the Boba Bae now apparently. insta @BobaBae But I don't ride Greyhounds anymore so don't get your hopes up. I have nothing against this Greyhound station but like many of them it should probably have slightly better security, and Houston sn't actually Grand Central on the massive network of buses - in fact Dallas has a much more thriving Hub, although their station isn't really much better than this one. In fact they're both run down, in iffy spots, and kinda sketchy inside and out. And way overcrowded, especially Dallitos. But Houston has its pluses. It does have one of the best restaurants in the country across the street - Nara Thai, which is cheap too - so that's a big plus and it literally is 30 seconds from the door, and this station is also within walking distance of all the good stuff downtown. read more

Greyhound Bus Lines - Slowhound - Transportation Near Me - Houston, Texas

do not book with greyhound you will never geta refund although they specify several break downs on how to get a refund on their website. you will be met with a thousand reasons on why theyd rather give a voucher that isnt even what youve paid towards your trip. use any other option for travel if you can. read more

So I wanted to buy a ticket so I could go from Houston to Dallas. I tried to buy it online but I was having an extremely hard time so I went in person and I had to wait like 30 minutes because the person was on lunch not a big deal. I bought my ticket and left and came back on my appointment date and everything was fine. The reason why they don't get five stars is because of the location there was a bunch of homeless dirty creepy people around the bus station. Four stars because it was somewhat easy to buy the ticket it was somewhat cheap and effective. Lacking a star because of the location and cleanliness. Also just an FYI when I was going from Dallas to Houston on Greyhound bus the bus left 15 minutes early and I had to wait an hour for the next bus so just make sure you're extremely early to your appointment I would say 30 minutes, bus drivers are leaving early because they can no one is in forcing what time they leave. I know this reviews all over the place but just wanted to put it all out there. Lol. read more

If I could give them zero stars I would. First I bought a ticket from Houston to Fort Worth that departed in 3 hours. I decided that I didn't want to use the service anymore, I tried to cancel my trip and they said that they don't refund me back any money but a voucher. the voucher would also be 25% of the original cost of the ticket. this predatory read more

Worst Place Ever, I wouldn't even rate this place 1 star if it wouldn't be needed to submit my review!! Couldn't even hug/kiss goodbye to my sister or give her some cash to buy food in her next stop Heartless Security Guard Girl was the rudest of all pressuring me to leave the place , definitely won't ever be back here, they need new Staffing in that place A.S.A.P making Greyhound seem so bad with their worst customer service and Filthiest place What's so hard with Being Nice , most of people aren't having a good time read more

Pre covid review: Wow this is dirty. Inside and out. Not sure what security's job is because I was screamed at coming out (arriving) and going in (leaving). read more

Worst service , denied refund or voucher for a tickets I didn't get to use for miscommunication

terrible , stupid, waste of time & money. DO NOT waste your time! my cousin and i are literally 18 we were scared and alone at 2 am and our bus left 10 MINUTES EARLY, they were all so rude and said repeatedly we will not get a refund. no one helped or said anything else! there were many people who also "missed" the bus.. (except WE DIDNT MISS ANYTHKNG THEY JUST LEFT) The guy there literally said this happens every single day.. absolutely ridiculous! a scam read more

Bud is on time and it goes smoothly. It's a hit or miss on the driver. Some are rude others are not.

They're the worst! Customer service is bad ! The place is nasty ! And it smells really bad over there.

I bought a ticket to go to Corpus Christi and because of the coronoavirus the function has been CANCELLED. NOT postponed. And when I called to gwt a refund the lady said no. And tried to give me a e-coupon..when I told her I could not travel in the next year because of work she still tried to give me a e-coupon. Then when I asked to speak to a supervisor she refused to let me speak to one. When I asked for the refund department she put me on hold fir 10min before she would give the number. I don't underatand this every other travel business is giving refunds. So your telling me I am out of $80 read more

Just like everyone else states... scared, homeless outside, needles and needle caps throughout, dirty, and so on. But, honestly that's probably 85% of greyhound stations. The buses still need a good cleaning. I suggest buying some Clorox wipes and clean things up yourself for an enjoyable ride. The anchors in the seat used to anchor car seats did in your butt. Make sure your have your street smarts going on. You will need it. Keep an open mind. read more

A homeless guy was more helpful then the staff We where waiting for are family member to come but the bus was late so we ask the staff when it's coming but said nothing but the homeless guy outside has told us what to do and really made it less stressful read more

I should say zero stars also. I had a ticket to go from South Haven, MI to Chicago, Illinois on 8/8 at 7:10 PM. We arrived at the "bus station" at 6:40 PM. The bus station was basically a plot of concrete in a strip mall behind a gas station. The bus did not show up at its designated arrival time (7:10 PM). We used the tracking app. and it said it would arrive at 7:23. Did not show up at 7:23. Hadn't showed up by 7:45 so we starting calling customer service. It was outsourced to some call center in the Philippines. All they kept telling us is "Bus is on the way but we cannot tell you where it is". We waited until well after 9:30 and the bus never showed. I was the only person the bus was picking up South Haven and I think the driver just didnt care about picking up one person. Customer service has been unreasonable about my refund. I sent an email to David Mussa, who is an Executive in Customer Service early this morning. Have yet to hear from him as of 4 or so hours later. Fingers crossed! read more

Greyhound bus station location is awful. Outside homeless people taking drugs. Inside is very disorganized and confusing. I don't recommend at all. Drive yourself or fly. Not worth it. Bus was new but not comfortable. If more than 6 hours good luck because it is not comfortable read more

This place is super creepy. I never ride Greyhound but I. had a flight from Houston to Hawaii ( actually LAX- Connection flight) and I arrived here at 5 in the AM. It was fine until I walked outside and a Taxi driver asked if I needed a lift. I was like, "Yes, the airport please" Then he asked if I would pay the homeless man he was standing next to , a tip. Sure, ok. He gave me a ridiculous price and I oped for the LIFT APP instead. I hoped out and he wanted a tip himself for not giving me a ride. ten min later the homeless man , after following me around all creepy asked that I pay him too. My ride came and I got the H*** out of there. Caveat Emptor. Never again Greyhound!!! read more

The busses either run on time, or not at all. My first experience was good - an on time bus that got me to my destination. Second experience was beyond awful and inexcusable - the bus arrived 2 hours late and no one at customer service could tell me why it was that late or what was going on during the time. There was no reason for a bus to be that late with no traffic or weather issues - the bus was simply just /that/ late. If you don't mind potentially waiting that long to catch a bus then go for it, but if you've got a life to live, just find a ride, fly, or even catch a megabus read more

This station is in a very bad pocket of near downtown. Here are a few tips from a person who wouldn't take a bus any any cost. Taking my sweet 19 year old daughter there because she refuses to fly due to anxiety. 1. Don't drop someone that can't take care of themselves in a rough situation. Use a taxi or Uber and go in with them. Parking would cause you to walk around the station which is concentrated with bad elements and pan handlers. 2. Many of these loiterers are willing to help you with a thing or two like bags or the door, so if you do let them help, have a few ones to slip them like you would a bellman. 3. When checking your bag, be there earlier than 25 minutes, as it may be a line to get a bag tag. If any issue with the checkin person, glance at the photo above of the manager of customer service. Then make direct eye contact with the checkin person. Don't get into an argument. Remember this is a commercial operation, not public. They have some accountability. 4. Bring hand sanitizer. 5. Do NOT go to the McDonald's. It's unsafe. 6. Tell your Uber to please wait somewhere nearby. be ready to exit the vehicle quickly on main. Don't let them drop you behind or on the side. 7. Remember that the people managing this station have a harder job than (most of you). so please remember to work with the employees and police there in a way which makes things go smoothly for everyone. 8. Smile a lot and bring as much joy to everyone around you as possible. read more

Ive shipped a lot with the Hound. But now they have lost a create 70x24x30 inches FOUR DEAD BODIES WILL FIT IN THIS THING Stuff happens but i get no help just placed on hold for HOURS or hung upon. Last year they fired all the controllers 3 or 4 jobs and its all gone to hell ever since. read more

Greyhound Bus Lines - Our boxes are hard to lose - Transportation Near Me - Houston, Texas

Wife and I decided to take a quick trip to San Antonio and because I didn't want to drive for reasons I'm not going to go into LOL we decided to take the Greyhound. This has been the place we've gone to for many years on trips from various places such as Corpus Christi, Dallas but we had never taken it to San Antonio. The station like most bus stations have an eclectic mix of people. From drifters, to college students, to the homeless you see all types of people at this bus station. One thing I like about greyhound is that they've updated the bus stations to make them a lot more similar to airports. We were able to print out the boarding pass that we get paid for online without having to wait in line and they now have their version of the TSA agent that screens people although not as thoroughly as the gentlemen at the airports which is a good and a bad thing. He did a quick patdown and a wave with the metal detector but as far as in the bags he didn't really go through people's bags he just simply asked people whether or not they were carrying any type of weapons or contraband it does however add to the level of security that bus systems are now trying to implement at their terminals. Our bus left very quickly after the start time and we arrived at our destination with no issues. Some of the Greyhound buses now offer Wi-Fi for free but this particular bus did not. We are going to give Megabus a try on our next bus outing because they are offering supercheap deals such $1 to go to either Dallas San Antonio or New Orleans read more

Bus station very dirty. Staff ok and cooperative. Buses are extremely dirty, filthy, unhygienic n traveling in these buses can be unhealthy. read more

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Worst place ever I bought my dad a ticket online and totally regret not looking at the reviews. I literally walked in with my dad and everything was unorganized and filthy. People were arguing with customer service as I walked in and no type of covid practicing at all. I ended up just loosing the $145 bus ticket there was no way I was going to let my father stay there. Please look at the reviews before deciding to purchase from here... read more

The way I was treated Saturday, June 10th, was insane. I was in Houston, TX on business and I was trying to get home for my birthday weekend. I arrived at the Greyhound terminal and asked the representative what gate to wait for the bus. She responded that I'm at the wrong location and told me to go to the corner of Smith and Gray street. When I finally get to the area, it's a big lot with no chairs anything to protect you from the weather. Luckily a Starbucks is across the street that helped me. My bus was scheduled for 2:10 pm, seven buses arrived at different times at that location and each driver refused to look at my ticket, they would only say "next bus". Several people and myself called Greyhound's Customer Service line. The representative I spoke to kept saying that the bus arrived and left. I told him me and twenty-five other people did not see a bus. For proof, he wanted me to get names and booking numbers to verify that other people are there with me. I told him no I'm not doing that and asked for a supervisor. I asked him for a supervisor 17 times and was never given one. After 6 pm another bus showed up that's headed to New Orleans, Louisiana. I put my bag on the bus and the bus driver looked at my ticket that my name not on his list. He called the main office, and was informed one of the previous buses, going to Austin, TX, was my bus. I tried telling him that the driver refused to look at my ticket and kept saying next bus. My phone was going dead, so I went across the street to Buffalo Wild Wings to charge it. While gone, to driver drove off with my bag still on the bus. I had to file a lost luggage and refund claims and hopefully I get both returned to me. For now on, I'm going Enterprise to rent a car to get home. Not going through this AGAIN read more

Driver refuse to let me on the bus ...... they have no parking .... We had to move our car n I was late trying to get on the bus... driver was like we are full .... Catch the next one ... customer service refused to give me another ticket or refund my ticket ... Greyhound is a Scam ... they are stealing their customers money. If I buy a ticket... I am guaranteed a spot... I had to Uber out of there ... it was literally disgusting... I will NEVER ride Uber again .. they will leave u stranded so u can fall victim to creep ppl walking around selling n doing drugs .... I will never ride a greyhound or a flex bus again ... that's it n that's all read more

To be honest, the employees are rude and dismissive, and this particular location does not at all feel safe. I have had good experiences in other cities. read more

To many stops just horrible made a 5 hour trip into a 9 hour trip won't ride with them again

The worst nightmare comes to life at Greyhound. Pay another $30.00 and fly!!! The bus broke down, hence missed the connecting bus! Then they make us workin the floor in Dallas, won't let us even sleep even if the connecting bus is the next morning at 8! Customer service on the phone is useless. People working at the counters are twice as useless and rude!!! read more

If they would maintain the bathrooms it might be worth it. The bathroom was beyond disgusting and that's a nice description. The bus experience is not bad and somewhat comfortable. $42 is a bit much to charge if your station bathroom is going to be a cesspool. Utilized this service many times but probably won't in the future. Going to take an alcohol bath now. read more

This was my first time riding Greyhound. This will also be my last. My boarding time was 6:10pm and my departure time was 6:30pm. I am currently typing this review at 7:00pm while standing in line waiting to board. My bus is still not here and the customer service has no clue where the bus is or when it will arrive. If I could give zero stars I would. Thanks Greyhound! Edit: WiFi on the bus did not even work. Such a great experience! read more

Very smelling but will get you from point a to pint b ! Making moves ! All the way from Houston to Florida ! Let's get lit ! read more

Greyhound Bus Lines - Transportation Near Me - Houston, Texas

Nothing spectacular. Got me from Dallas to Houston. When I got to the Dallas station, there was very little amount of employees working at the station. I could not find anyone to ask a question about my bag. Turns out you need some sort of baggage tag, but they let me on anyways, which was nice. At the Houston station, there are so many homeless people, so scary getting out of the bus. However, it was cheap, $25 bucks or so. Therefore, you get what you pay for. read more

I live in Texas, and I am a terrible driver, so I really value bus systems for inter-city travel. That being said, the Houston Greyhound station is abominable. The crowd, though sometimes a little rough, is harmless. There ARE a lot of homeless people panhandling directly outside the station, so if that bothers you, you might be better off going with a different bus line. My real problem with Greyhound is the employees and the way the place is run. If you want to be treated like a second-class citizen, by all means travel through Houston's Greyhound station. What follows is a true story and not even an isolated incident of rudeness and complication with a bus trip. I arrived at my Greyhound on time. I went through the short security process. I watched the gate my train was supposed to depart through, but began to see people lining up for a different gate. I asked someone who worked there if that was the line for Houston. She proceeded to full-out yell at me, telling me I was too late. We proceeded to argue for a couple of minutes, at which point she tells me it was my bus and it's too late now, because it is about to leave, smirking. Quite frankly, my advice is if at all possible, go with Megabus. The people at Greyhound are disturbingly rude. The environment is hostile, and it's probably not safe at night. If you're going to or from Houston, don't go with Greyhound. read more