As far as Greyhound stations go, this is a great facility. It's clean and has lots of seating, security, and well-stocked vending machines. The staff were clear about announcements. There are mounted TVs to pass the time and some outlets on the floor. The seats are grated so they can be a little uncomfortable after a couple hours of waiting, but the place is clean enough to sit on the floor in all honesty. I'm not mad at it. EDIT: The bathroom is disgusting, but what can ya do. read more

The security employees with a yellow shirt.. they need to get off the cloud they think they are in. They are so rude!!! They yeall at everyone to get out because they say so. When they scared of someone confronting them they call the army police for help... Ridiculous you treat people with respect you earn it. People are not your family to miss treat them the way you do. Company either they train them or there own mouth will get them in trouble before help comes in. First driver was awesome. Thank you so much. Second driver she was cursing at us on the bus through the speaker because someone had there phone on high volume. She kept threatening with liking them off the bus. Her attitude is so disgusting I don't know who she thinks she is. This company need to fire her. We don't deserve this type of service. We are all paying our tickets. If that's the way she speaks to her children boy!!! I'm hoping that this company does something about there employees giving them a bad name read more

This was my first time catching a greyhound bus. I was waiting for a transfer to continue on my trip. It's 4:14 in the morning and I come into the bathroom to see this. I don't usually take public transportation but didn't feel like driving from Texas to Detroit. I purchased my tickets through FlixBus expecting to ride a nice bus, but the bus I was on was in very poor condition. For the cost of tickets I expected better. I will never again ride a long haul but in the US anywhere. read more

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There is a guy that's up there on a Scooter that does deliveries for food in the Airport Area 629.277.6642 he got me and girl food while we had a long wait in Memphis. This also made my experience cool with no restaurants being in the station. read more

Unless you broke as f, avoid at all costs. I regretted every moment of my ride from Memphis to Nashville. I thought it would be cheaper and faster than flying considering having to arrive early at the airport, go through customs, etc. Big mistake. While yes, it is $50 but it is a shtty experience. FIRST, the Terminal is a piece of sht and hella ghetto. Says no smoking around the building, but everyone is smoking anyway. Bathrooms are totally run down. Half the urinals are out of order, no paper towels, a faucet stuck running on full blast. Didn't even bother with the restaurant there. SECOND, the bus was late 2 hrs. 10-15 mins is reasonable, but 2 mofo hrs? That's bullsht. I contacted their customer service but I doubt they will do anything about it. The workers there are all nonchalant and don't take their job seriously. THIRD, 90% of the riders are ratchets. You don't want to be around them. Truth hurts. That's Memphis for ya. If you spend any time there, you'll know Tip 1: Avoid Tip 2: Don't sit at the rear of the bus, it will smell like sht because that's where the restroom is read more

this was absolutely the worst experience hands down I've ever had in my life, I'm 19 and traveling and i got dropped off here , not only did their bus have a horrible driver wouldn't even put the ac on for my 2 year old daughter their bathroom was absolutely filthy,doors don't shut the toilet paper dispensers /soap dispensers are all ripped out, the security is none existent and theirs people smoking drugs on the bus aswell as in the station , I am so terribly mad about this place , and the treatment . read more

Truly despicable service. Bus was delayed for almost an hour with no explanation. When I asked the bus driver, C. Martin, who was just standing around joking, what the delay was, he just laughed in my face. I said that I'd been waiting for many hours, and he said "I've been driving for 41 years!" The staff by the counter laughed and said that by having this conversation, "you're just delaying us more." What? This doesn't even make sense. When I said that we are delayed for a very long time, they said "we're focused on getting you there safely, not on time," and just continued to laugh in my face. What a true waste of time, resources, and money. read more

Greyhound Bus Lines - The rude driver - Transportation Near Me - Memphis, Tennessee

No one never answers the phone, straight to voicemail A waste of a call, bad service

I booked a 24 hour ride from Missouri to Texas and planned to do my school work on the ride. Unfortunately there was no WIFI as was advertised and the power outlets did not work across the bus. Also there seems to be no regard for CoVid rules except rigidly on masks. Completely packed buses and no social distancing. Giving two stars because the bus station was clean and the lady working the counter was nice. The drivers were really rude to passengers but I get it, they put up with a lot of BS so there's grace there. read more

Would never ever ride a G bus ever again. Even though the price was is good, i'd rather spend the money to fly or even drive myself.

This isn't about the bus company which is a one star. This is about the best kept secret in Memphis burgers; the restaurant in the Greyhound/Marta/Megabus station in Memphis. It's not Five Guys or gourmet, but it's the best deal for $10 (combo) that you'll find near the airport. A big burger (I suggest the double for a few bucks more) that you'll see made right in front of you with fresh ingredients on top, with a delicious grilled bun and perfectly cooked fries. What's more, you can get it 24/7. I e had it many a time. I will say I have only bought mine at night with a friendly cook serving me who takes pride in her product. Yeah, there's the bus station stigma but you can get it to go if that hangs you up. If they were smart they'd make it available on Door Dash and Uber Eats. Prove me wrong. read more

No stars.. This place is horrible .. this whole company is horrible.. first you put everyone life at risk with a drink bus driver driving a bus then he doesn't service his bus and it break's down on the side of the road .. then we set 10 hours waiting for help to be told not to ask the driver anything he doesnt know and he doesn't care.. after getting off a broke down bus we finally came to this hell whole where we was greeted with rude staff and a nasty lobby ... after spendings 30 hours in this place they finally got our ticket fixed.. but my family got pulled apart on different routes going to the same place .. didn't matter that some of us had balrey any money and no way to eat because they don't accept Apple Pay .. told us it wasn't her problem she didn't have money to give us.. I'm now 49 hour's in on a 17 teen hou trip .. read more

Can you please tell me how closing your lobby and having all the customers wait in the back helps with social distancing?? About 100 people waiting on a side walk. In 40 degree weather, not loading a bus that's scheduled to depart in 10 mins?!?!? Very inconsiderate! There are women with children out here. Including one of the bus drivers who clearly brought her daughter to work, heading to Little Rock from. Not to mention, the bus looks as if it needs to be taken off the route from how filthy it is! read more

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Do not ride with these guys! My bus was 4 hours late making me miss my transfer and sleep in a roach infested station down in Baton Rouge. Not only was the bus late but it was filthy! Trash everywhere, and when I walked into the toilet my shoes stuck to the ground with drying urine. No air con so we were absolutely cooking and also no wifi. I had already for a non refundable hotel for the night that I didn't get to enjoy. One guy missed his grandmas funeral. And I bet there will be no compensation. Really disappointed, was looking forward to seeing America from the ground instead on the air but it's been my worse travel experience ever. Avoid avoid avoid!!! read more

Greyhound Bus Lines - Roaches where I'm trying to sleep - Transportation Near Me - Memphis, Tennessee

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Wowzers what a nice looking bus depot. The only other bus depot I've seen is that in Chicago and I don't mind sharing with you that our local Greyhound station is grossly neglected in comparison. If it's your first time traveling via bus. Step up to the ticket counter to purchase tickets and or check in baggage. I do not remember seeing electronic ticketing machines here, so everything is done through agents. I've seen day service here with four agents available versus night service in Chicago ( 2 or 3) and I would say both locations worked at the same capacities. Expect up to a forty minute wait to check in or purchase tickets. It's a convenient and cost effective way to travel and if you are lucky to travel on certain Greyhound routes you may benefit and get a chance to ride on the newer buses. The newer lines have free Wi-Fi, leather seats and outlets to keep your electronics powered. Between Chicago and Memphis, it's old ass, crappy buses. Just in case, anti-bacterial soaps are a must. read more

This very well may be this nicest Greyhound station that I have ever seen. I'm limited in the ones that I've seen but it's very lovely, inside and out. It was clean & I had no problems checking my son in to ride to KC. The workers were great at calming my fears of leaving him. It seems safe. No one was just hanging out there. I'm used a cramped, standing room only depot. This one had lots of open seats in the waiting area even though this is a holiday weekend. I can't say enough about it. It looks well maintained. I heart it. read more

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The Memphis Greyhound station is big, clean, and friendly. They have a nice set of options for hot food at there resturant. Updated: 6:00pm. Our bus was scheduled 4:35 and we are still sitting here waiting. The front desk girl has an attitude. The buses are always late. Sure the food is decent. My the seevice is horrible. Why is it when I come to this location that the buses NEVER ARRIVE on time. The manager guy sits in his office doing nothing. Frustrated read more

Got me where I needed to go but it is definitely an experience that makes you feel poor, even if you are not.

Unclean environment with subpar service. Buses show on their own terms, and I ended up waiting 4 extra hours for a bus. Seems to be a prevalent problem with many customers who share the same experience with this particular location. I would advise just using other services if possible! read more

A lot of the times when the greyhound buses are approaching or departing or the schedule has already been changed. That's a lot of people riding the greyhound buses to take passengers out of town every year or don't know how long they have to wait in line. read more

First time taking Greyhound with my cousins a total of 5 of us going to Chicago for Family Reunion and we were delayed 3 1/2 Hours Wednesday night in Little Rock then when we get to Memphis we are told Driver can't wait for us so we had to get new tickets and wait 5 more hours then told we won't arrive in Chicago until 10pm which we should have arrived 10am arrival Thursday morning, I'm Beyond Pissed off at Greyhound Horrible customer Service! read more

The greyhound station in Memphis Tennessee is one of the best greyhound stations that they have. My ride to the my next destination felt safe. A lot of people want the bus drivers to be "cool" but traveling with greyhound was much like traveling with my parents. My parents treat their kids like precious cargo. Thanks greyhound. You're Awesome! read more

This is one of the nicer stations I've encountered on my long Greyhound journey. There's plenty of seating, room to walk around, a place to get food, and it's fairly new. I knocked them down a few stars because the restrooms definitely could've been cleaner; the terminal area was so nice, I was expecting something more taken care of when I visited the ladies' room. I'm glad I had my wet wipes!!! Also, the staff in the food court could not care less about customer service or appearing that they like their jobs. Both workers were blasé, gave attitude when dealing with people, and didn't even smile once. Come on, now!!! What happened to customer service, ladies?! read more

I've been riding Greyhound nearly 20 years as an adult and I have yet to see an equally impressive transformation as I have with this station. The Memphis bus station used to be by the Minor League Baseball Team's stadium, close to Beale street, it was also small and cramp in comparison to this. I also like the fact this station is next to the airport and a cheap motel called the Executive Inn. The icing on the cake is there is a local city bus depot for using public transportation into Memphis. You have a lot of options. read more

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I have to say every employee i came in contact with here was rude, disrespectful, surly, and disorganized . As I was getting on to the bus, I was told by an employee catching a ride that a gentleman in the front row urinated himself so they had to clean it up. That employee was sitting in the row behind it where he urinated. He told me this because I was going to sit there. I was grateful and chose another seat. As more people were loading on he warned them just the same. Until a Hispanic woman and her young boys entered. When I told her she may want to pick another seat he appeared to get irritated and said "I mean I said they cleaned it., i told y'all" as if we shouldn't have informed others. The employee got off the bus and the woman and her children were directed into the seat that he was in because the children were too visibly small to be in the front as per the driver. When the said employee got back on the bus he fogged the seat down with Lysol and wiped it down for himself. Why was the employee catching a ride Cleaning it for himself if it was clean?! Why was he going to let children seat there when they were too visibly small to do so?! Our bus stopped for what we were told was a 15 minute stop, 2 hours and ten minutes later we are on the road. In that span of the 2 hours and 10 minuets the bathrooms were never cleaned. On my way to California and it's not looking good so far. -4 hours late to our distention, as a result making us miss our next bus. We have since been delayed over 12 hours because of being over 4 hours late from Memphis. read more

My bus is currently three hours late. My hair is graying as the moon rises. A beginning for some; the end for me feels everlasting. I dwell on my life's transgressions. What have I done to deserve this fate? Not a word, not a whisper of an update on when my bus will leave Memphis to the greener pastures of Nashville. I survey the bus depo- my new home, perhaps? Will the woman continuously cajoling her son Lupe Fiasco to "COME HERE RIGHT NOW!" be my new neighbor? "I'LL GIVE YOU CANDY!" she screams x10. But alas, Lupe Fiasco is wise to these tricks. He never comes. My gaze meanders to the seat beside me- rather, underneath, where another young woman has accepted her fate and is lying on the bare ground, eyes closed in defeat, the cold twisted wire seat above her her only shelter. Everything goes blurry- oh wait, it's just my tears. read more

Place is nice, had an experience with a RUDE worker who obviously is rude. She is a power hungry employee. I am not ready for the atl station. read more

I'm writing a few about the staff and service received on two different trips over the weekend. Greyhound staff in either cities didn't want to accommodate me or help me during the whole travel experiences. Why is Greyhound using "Boarding Zone" numbers for those that require extra assistance in the first place"? Will I've no choice but to make complaints every single time am leaving even if don't know the date of my departures in advance like this trips? read more

Greyhound Bus Lines - Yes, it's the cute design displaying at the Greyhound. - Transportation Near Me - Memphis, Tennessee

Terrible service. Zero organization. Attitudes beyond ridiculous. Would not recommend at all.

I purchased a ticket for my son for Tues Feb 26 departing Phoenix AZ. My son was supposed to arrive in Nashville TN @9:30 am on Feb 28th as of 11:30 am March 1st he has still not arrived home.He was supposed to catch a transfer bus in Dallas, Texas on Wed evening but missed his connection because the bus was 5 hours late arriving to Dallas. He then was told very rudely that he would not be able to get on a bus until almost midnight the following day.I tried to speak with a ticketing agent via phone but they refused to take the call. As a result, I had to book him emergency lodging and incurred extras costs for food and Uber . He arrived at the bus station early last night and was told they oversold the 11:30 pm bus and he now was forced to wait for a departing at 3 am. He got on the 3 am bus and made it to Memphis TN. In Memphis he was told to get off the bus because it was the drivers day off and he did not want to continue on to Nashville. He now is sitting in Memphis unsure of what to do next. I tried calling the 1800 number to help him and was told that I needed to wait until his travel was complete to log my complaint. They did nothing to help me with his current dilemma.One employee told him they were just waiting to refuel the bus, another employee told him he had to wait for a 1pm bus. He has not been issued a new ticket yet to finish his travel. As I am writing this he called to tell me that the 1 pm bus was oversold and that he isn't allowed to get on. I was supposed to be picking him up at 1:35 in Nashville today... We are now delayed AGAIN! With no resolution!I have called customer service twice now trying to get a resolution and have been told nothing can be done until post travel. As a former domestic travel agent for AAA I am appalled by the poor quality of service, and the complete lack of regard for customers and their travel needs. I have never experienced such poor customer service in all the years I booked travel for my former clients. My son has a Mental Disability and the lack customer support and disregard for his situation is taking a toll on both of us. Due to this poor experience I will not advise people in the future to use greyhound as a method of domestic travel. Especially if they have a physical or mental disability. It is nearly impossible to advocate for them during travel. I have not been able to contact an actual human being at the station. The numbers posted route you to a generic call center that does NOTHING to help you.I am very disappointed with Greyhound. read more

ZERO STARS The ONLY reason im giving 1 star is because, "To submit your review, please select a star rating for this business." Worst travel experience EVER. Employees @ both stations from security, to the desk clerk, to the bus driver were the rudest people ive ever seen, NOBODY EVER smiled -at anyone, & when they did open their mouths, they were yelling -at their own customers! Simple questions like, which door do i go to, or wheres the restroom, just nasty, awful people. The bus to memphis was 2 hours late, the bus from memphis back to little rock left 30 MINUTES EARLY, when it clearly states all over their website to arrive 20 min prior to departure time, which ALL of us were, so all passengers were left behind, stranded in memphis. and the only thing they offered us was another bus ticket leaving the next day-insulting! What idiot would want to use this busline after they abandoned us yelled at us & stole our money?! read more

Spacious stop with vh1 and espn on tvs. Also, a real food court area. One of the nicer stops

I've never been treated this bad ANYWHERE. I've been to stations all over the south but never NEVER been treated like this. Usually it's simply a few people not knowing what they're doing, a few rude workers, but today this guy (big in presence and voice) yelled at me. Literally yelled at the top of his voice at me for asking a simple question "which bus should I get on ". That's it. Even after his attempt at humiliating me in front the rest of the station I still had to figure it out myself. I'm a human being. I, nor anyone else, should be talked to or treated like that. His anger and aggression was in no way warranted and I can't believe they higher ups allow people like him to continue to work there. read more

I traveled from San Diego to Memphis on 11/14/18 to 11/16/18. The buses from San Diego to Indio, CA were all the newer buses and had seat belts because it is the law in California that all passengers be buckled up. The wi-fi was good but not all the power outlets worked. From Indio, CA to Oklahoma City, OK we were running a little late but not anything to worry about. The wi-fi was good but not all the power outlets worked--the left side was not working but the right side did work. Not all the bus stations have power outlets. The drivers were friendly and helpful. We had plenty of smoke breaks, food breaks, and restroom breaks. Some bus stations were large and had hot food. Other stops were tiny convenience stores with only one restroom. One stop was at a McDonald's. Overall, I was extremely happy with this part of the trip. When we got to Oklahoma City, we were scheduled to leave at 12:05 pm. The Kansas City bus was scheduled to leave at 12:41 pm. The Kansas City bus left at 12:05 pm. Our bus was at the station, but there was no driver. Oklahoma City is one of the smaller stations and the customer service representative left after midnight and would not return until 9:30 am. We waited for a driver until 2:30 am. I called customer service at Greyhound, 1-800-231-2222, but no one there was aware of our situation and could not tell us when we might expect a driver. I also texted "help" to 21213. I got a text message telling me to call 800-231-2222. At 2:30 a.m., our driver arrived but getting the bus ready for us to board, putting the luggage under the bus, and checking us all in took until 3:00 am. I was scheduled to be in Fort Smith, AR at 3:05 am, Little Rock at 5:55 am, Forrest City, AR at 7:35 am and Memphis at 8:50 am. I arrived in Memphis at 11:07. The bus was an older bus where the overhead compartments are at least 6 inches shorter than on the new buses. My bag would not fit so it had to sit under my feet. The power outlets worked but there was no wi-fi. We had one 10 minute restroom break, one smoke break and no breaks for food. There was no word from the driver or from Greyhound about the delay in getting a driver to Oklahoma City or what people should do if they miss their connecting bus. As I left the Memphis station, I heard an announcement to the passengers traveling further east that their bus was also late so maybe the delay in getting to Memphis didn't strand them in some city leaving them unable to return home. My trip was a great experience from San Diego to Oklahoma City but the trip from Oklahoma City to Memphis was not a good experience. read more

Delayed 5 times between Phoenix and Memphis TN for almost 18 hrs. No one at Greyhound is trained. In particular, Mr Harris at this location seems to be in charge and he blatantly lies on when you will be leaving and blames it on circumstantial BS that the drivers and terminal staff are responsible for. Do not use Greyhound if you can help it. read more

I never imagined I'd rate Greyhound travel this high, but I am happy with my experience overall. This station is newer and the staff seems ready to help, even initiating help by checking in with seated travelers on which route they were departing. Pros: Joyce at the Ticketing desk was amazingly helpful and had a great attitude. There was also an employee, Laurie who went around and helped passengers get ready to depart in an orderly fashion. This bus station was continuously kept clean (9 hour layover) and announcements were clear and repeated at least once. Cons: Few outlet plugs in station (Nashville had some in seating areas.). Bus was physically there well before departure time, but boarding started 5 minutes to departure, so we left 15-20 minutes late. Initially the Air Conditioning didn't work very well on the [newish] bus, which was not a problem with any of the 2 previous buses I had to take - this was fixed at a later stop. read more

Terminal is clean and check-in staff are friendly and helpful. Restroom doors need some work as most don't lock. The number of used needles visible in the sharps container is more than a little disturbing though. Food outlet burgers - I've had much worse and the price is reasonable considering the captive audience! read more

Worst experience of my life! I traveled on the greyhound for the holidays and it was terrible. More layovers than an airplane ride! Buses late almost always! I think the megabus is way better and cheaper! I tried to get a bus back home after the holidays for a 7 and a half hour trip and it was 31 hours on the greyhound. Unacceptable! Also my ticket was $150 before tax.... my plane ticket I just bought was $180. I thought the bus was supposed to be cheaper! Anyways I suggest megabus or a plane ticket before greyhound! Terrible experience, ruined my holidays! read more

I travelled from Memphis to Nashville on Sunday 18 November. It was my first time travelling Greyhound and it will be my last time. The bus left about inhour late, the driver explained that greyhound are only interested in $ and every seat had to be filled. When people complained the driver said that everyone should not be speaking at the same time, but he was doing all the talking. The air on bus did not work and the driver threatened that we would have to wait for another bus if some complained. I would consider myself a tolerant person and a seasoned traveler- I have travelled in India and India was a more positive experience than my trip to Nashville. Hopefully the people in charge in Greyhound will listen to the customers. The customers are paying their salaries. read more

Greyhound Customer Service totally sucks!!!!!!! I requested a refund in May, turned in my ticket confirmation and everything but yet I still haven't received my refund!!!! They are the most unprofessional company to date!!!! It has been 5 months. I have to call them to check on my refund, their business practices are super outdated! Why is it that it only takes minutes to run a debit card but month and month to process a refund!!!!? Totally stupid, right!? So if anyone has a tip on how I can get my refund from this Terrible company,please let me know!!!!!!!!!!!!! read more