I've used Sammy and his drivers, specifically Jay, for years now. They are always punctual and…read moreprofessional. Easy to communicate with and always accommodating of any changes. These guys are awesome.

Great experiences with Bay Area Airport Shuttle. They have been extremely patient and accommodating…read morewith our family of 10. We always feel very well taken care of by this team!

Great service. On time, professional, everything went without a hitch. Our driver was awesome. Big…read morefan and will use again for sure.

Varinder's response (the business owner) came six months AFTER our trip--an extremely delayed reply…read morethat is filled with inaccuracies and completely lacking honesty or accountability. We also have documentation, photos, and our printed reservation confirmation--including the special accommodation notes--that clearly show what actually happened. To clarify the timeline: 1. Reservation Made in Advance We reserved transportation several weeks in advance, specifically requesting the correct ADA-capable vehicle to accommodate passengers traveling with fully motorized mobility scooters, along with our group and luggage. These accessibility needs were clearly documented in our reservation. 2. Wrong Vehicle Arrived for Pickup When the driver arrived at our home for pickup, the vehicle was not the ADA-appropriate van we reserved and could not accommodate our passengers or their scooters. When we contacted ABC, the only solution offered was to send a second van hours later and at nearly double the cost--which would have caused us to miss our ship's departure entirely. This left us scrambling to salvage our travel plans. 3. We Called Ahead to Confirm Our Return Ride Because of the problems at pickup, we proactively called ABC before our return date to ensure the correct vehicle would be sent and that we would not experience the same issue again. Even Varinder admits in his response that we "again" requested the correct van for our ADA passengers--which simply confirms that the proper vehicle had already been requested and reserved from the beginning. 4. ABC Cancelled Our Return Trip During that call--three days before our scheduled return pickup--ABC's response was not to reassure us or correct the issue. Instead, they canceled our return transportation outright. No alternatives were offered. No assistance was provided. There was zero customer service or effort to help resolve the situation. That is why my original review was posted after ABC canceled on us before our return trip. For anyone traveling with ADA accessibility needs, mobility devices, or larger groups, I strongly recommend not relying on this company. Our experience showed they cannot be trusted to provide the vehicle you reserve or support customers when serious problems arise. Fortunately, after ABC canceled our return transportation, we were able to book Uber XXL vehicles, which ended up being far more reliable. You can schedule Uber rides in advance, and they came through when we needed transportation the most. Lastly, I want to be clear that I rarely write Yelp reviews. I am not someone who goes online to criticize businesses without reason. When I do take the time to write a review, it is because the experience was significant enough that others deserve to know about it. This review is intended as a serious warning to potential customers so they can make an informed decision and avoid the same situation we experienced with ABC Shuttle Service. -- Updated 3/13/26 -- in response to Varinder's continued dishonesty.. We NEVER stated that the scooters were foldable. From the start, we clearly disclosed our ADA passenger needs and completed the reservation online, including written notes specifying the mobility scooters and accessibility requirements. ABC never asked whether the scooters were foldable, and if that information was important, it should have been confirmed when reviewing the reservation details that were submitted. The luggage count and all other information were included in the online reservation at the time of booking. This indicates the reservation details were simply not reviewed before assigning the vehicle. The issue here is not miscommunication on our part--it is ABC's failure to review the reservation and properly plan for clearly disclosed ADA needs. We also reject the implication that the reviewer is not connected to the reservation. The last name on the reservation matches mine, and your own response acknowledges that multiple people--myself, my sister, and my mother--contacted your company about this booking to ensure the correct accommodations were arranged. We made multiple efforts to confirm the details in advance. In short, we over-communicated to prevent exactly this situation, while ABC failed to review the information provided and assign an appropriate vehicle. Questioning the legitimacy of the review instead of acknowledging that failure only reinforces the concern that ABC is deflecting responsibility rather than addressing what actually occurred.

Wow! This was the best car transportation service experience I have ever had, and I have had quite…read morea few. LUCKY7 Transportation is awesome. They are professional, efficient, on-time, send reminder notices of pick-ups, and will even pick-up beverages you wish to have on board for your travels. I also like the fact that they are a family-owned business, which makes me feel more special. I was more than impressed LUCKY7 and wished they were in my area so that I could use them for all of my transport needs. Oh! and even better, their fees are extremely reasonable and you get a discount if you pay in cash. Plus, they don't charge if flights get cancelled or delayed. I did tip well! Wait! Besides airport pick-ups, you can have them take to your party to the wine country. How fun is that! And saves you from having to have designated driver.

It's our first time to book and use this company. You won't be disappointed, it's like worry-free…read morekind of thing. Coming back we were delayed by 12 hrs and they arranged their schedule according to my booking. The best part is that they constantly communicate with us so that we don't miss our flight and arrivals. I would use them again in the near future; it's total customer satisfaction!

I have used AJ Taxi Services many times for both SFO airport drop-offs and pick-ups, including my…read morerecent trip to India. AJ is always on time, reliable, and very professional. He is flexible with flight changes and always helps with luggage. My family and kids are comfortable riding with him, and I never have to worry about getting to the airport on time. I trust AJ for all my airport transportation needs and highly recommend his service.

I called AJ Taxi in a genuine emergency -- I had forgotten my keys and couldn't get my car out of…read morethe airport parking lot, all while managing a 3-year-old with no car seat in sight. Total chaos. AJ Taxi showed up prepared. The driver arrived with a car seat already in tow, made sure we were sorted before anything else, and got us where we needed to go safely. The driving was smooth and the driver was kind throughout -- exactly what you need when you're already frazzled. This is the kind of service you don't forget. They didn't just give us a ride; they came ready for our situation and made a stressful moment a lot easier. Highly recommend

I needed to transport 3 ski bags with separate luggage for a family of 5 for a ski vacation to…read moreColorado. I thought about either doing an Uber/Lyft or trying to drive our own van and park at the airport. We ended up going with Premier and glad we did so. They were very responsive, confirmed our reservation quickly, and handled both our pick up from home at after we arrived at SFO, and were right on time without any delays. I would definitely use them again!

Very appreciative of the service and coordination for this event. Traveling with students is…read morestressful but our drivers were incredibly punctual, safe, and courteous. A student even left her wallet in the vehicle and the driver brought it back promptly so we didn't miss our flight. Thank you so much!

I had to book for someone that requires ADA accommodation (wheelchair) and the chauffeur was very…read moregreat with assisting start to end. Wishing the driving could be a bit smoother but overall satisfied with the service!

Planning, execution and follow up were amazing! Highly recommend Sal's for corporate transfers…read more(individual and group).

I have been an avid customer of Bay Star Airport Shuttle…read more The Driver is prompt , courteous and friendly. The driver is very thoughtful of the needs of the passengers especially the elderly. He assists in helping the elderly in getting in and out of the Sprinter to prevent any falls. He is a very careful and a safe driver especially in the freeway and busy streets of San Francisco. The Sprinter is also immaculately clean and smoke free. Our group's favorite driver is Harry. God bless him, Sonja and the staff of Bay Star Airport Shuttle.

Another wonderful experience with Bay Star Shuttle! As always, Sonya was patient with all the…read morequestions for a large group. Harry was prompt for a 3 a.m. pickup and got our church group to SFO in a timely manner. Our family will continue to use them for our family trips and if my church group needs another large group pick up, there will be no hesitation in scheduling with them again. I will continue to recommend them because I know they are trustworthy and offer the best service!

DO NOT USE THIS SHUTTLE SERVICE EVER!…read more Felt trapped, pushed, and shaken -- never again I used this company in Aug 2025 from the SJC taxi/shuttle stand for a quick two stop trip to Sunnyvale during a business trip. The driver said the trip would be "about $65" for the first stop but there was no meter running and no posted rate sheet in the van. When I asked to continue from the food pickup to my hotel a few minutes away, he suddenly demanded $20 more and started becoming aggressive. I said I'd pay the lawful fare (meter or authorized rate sheet) and asked to see the pricing sheet, since none was posted. The $20 extra that he came up with off the top of his head for an extra few mins of driving seemed suspicious and made me wonder if even the $65 was accurate (Lyft had quoted me $29 for the same trip to the first stop just minutes before I got into the shuttle). Things escalated fast. The driver raised his voice, blocked my access to the door of the van so I couldn't get out, and refused to give back my luggage unless I agreed to his price (which is grand theft felony for items over $950 since drivers cannot hold luggage hostage EVEN if a passenger does not pay). After he let me leave the vehicle, I said "excuse me" (since he was blocking the van door) and reached toward the door/compartment to take my bag. He then grabbed/locked my arm and shoved me back hard from the vehicle! I felt unsafe and trapped with expensive work and personal equipment in that luggage, so I yelled at bystanders to call 911 and did so myself. Several Sunnyvale PD officers arrived and de-escalated the situation. Even with police there, the driver couldn't show a meter or couldn't produce an approved rate sheet validating his $65 or $20 fare quotes. He pulled up a "taxi meter rates" PDF on his phone to show the police, but he'd never used a meter. Later, when I paid the $65 by phone to the company to settle and move on, the company still wouldn't send a proper itemized invoice (no pickup/drop addresses, no rate calculation) even after multiple emails requesting the rate sheet that shows $65 as the authorized flat rate from SJC to this area of Sunnyvale. I've disputed the charge with my card issuer who reviewed the case and credited it back to me. This wasn't a simple "fare disagreement." In my experience, the driver used my luggage as leverage and got physical when I tried to retrieve it. I've provided video of the incident to the airport's ground transportation office, and requested an investigation. Bottom line: I left this ride shaken and furious. If you care about safety, transparency, and lawful pricing, avoid A1 Classic and choose literally any alternative (rideshare or a taxi that actually runs a meter or follows a legal airport filed flat rate). This is totally a scammy company that quotes illegal price rates and has drivers who will threaten, push you, arm lock you and hold your luggage hostage if they feel like you won't pay them. The funny thing is that this was a work trip, so my company would be paying the fare so this entire fare dispute issue was just in the driver's head and he very quickly and incorrectly assumed I was not going to pay, when instead I was simply raising some suspicions of how he randomly arrived at the $20 extra fare for a few mins extra driving. But fare dispute is one thing - thinking you can threaten, block the exit from the van, shove, arm lock and hold hostage luggage until payment is received is an entirely different matter! Note that there is another review with this same driver making another passenger feel unsafe and getting aggressive. ------- Editing my review to leave this note to reply to this shady company's management reply below. My reply to management: - It is simply illegal for a taxi or shuttle service from the airport to tell the passenger a price (such as a flat rate) that is invalid to begin with (which cannot be corroborated with a rate sheet at the destination) and then demand the passenger to pay. For example, they cannot say "price will be $2,000" and then demand that you pay because you continued the journey. - There is no requirement for passengers to mention further stops. Note, the company reply was left on Aug 29, 2025: "I respect you as a customer but how much lie you can say. You were told the price before you entered the van for one stop and you never mentioned the second stop. You gave the address to the first stop and how will the driver know you want another stop. If you are getting a cheaper price from Lyft why didn't you take it and why did you come in the taxi line. Why didn't you ask for a rate sheet before you left the airport. The police found that your at fault because you were cussing and pushing my driver I have the video. You paid over the phone and still blaming the company. No body forced you to pay you called us as the driver left empty handed after waiting 2 hours. Thank you so much and have a nice day."

I highly recommend this reliable professional and courteous service Kumar overall made the service…read morewe will be using their services again thanks Kumar

Courteous, Professional, on time, good driver. Respectful of privacy. It makes everything very easy.read more

Courteous, helpful. Everything was on time and smooth. Definitely recommend this company.read more

Pratab is the most pleasant and competent driver I have ever used. He is always on time and goes…read moreabove and beyond to make sure I am more than comfortable. Some background on my situation: I have epilepsy, as a result of that reality I have forfeited my driver's license. I depend on taxis and buses to commute over and hour to work often, as well as getting to and from my girlfriend's/ friend's. Pradat satisfies and exceeds all of my transportation needs and expectations. When I am in San Jose he is the only driver/ company I depend on to get me where I need to go whenever I need to be there.

I don't use a lot of taxi companies anymore obviously because of RIDESHARE but once in a while when…read moreI really want to make sure that I need to get somewhere on time and I don't want to roll the dice with an app on my phone I think it's really best to call a legit traditional taxi company. So when I am thinking about a taxi company I'm thinking about a company that's local that provides good service with good drivers and decent vehicles. When I went looking for a taxi company in San Jose I immediately noticed that San Jose Airport Taxi company had plenty of reviews and that they had been around for quite some time and had a track record of providing good service. I felt that would be the safest route to take and boy was I right. The taxi that arrived was clean the driver was very well dressed and polite and the car actually got to my residence about 15 minutes early. The driver knocked on my door and assisted me with my luggage and we got to the airport with plenty of time to spare. And just so you know I gave the driver a huge tip because I really appreciate the excellent service that I received from San Jose Airport Taxi Company.