The Martz Group, founded in 1908, is a 5th generation, family owned and operated transportation…read morecompany with headquarters in Wilkes-Barre, Pennsylvania. The mission of the Martz Group is to provide safe, reliable and courteous service at an affordable price, and has stayed true to this mission, vision, and community for over a century. The services offered have continuously evolved for the last 100 years, providing transportation in 7 states; Pennsylvania, New York, New Jersey, Maryland, Virginia, Washington D.C and Florida.

Generally good, though it varies based on driver. Biggest source of frustration is 615 bus…read moreconsistently being late. Often the 630 will arrive before the 615. How does this happen? Doesn't seem like it should be that hard. Very little early morning traffic in the Poconos. Commuters are counting on timely departures to ensure they arrive in the city for work on time.

Been a passenger on a bus out of Stroudsburg Park & Ride. This is not one of the discounted rides…read more I pay good money. Recently my driver, who is excellent, has smelled of alcohol. This has occurred more than once. I have called Martz and reported it, but nothing seems to get done. Avoid bus #1681, driver Andy Pritt. May have to change my start time at work to avoid riding with him, especially on Monday mornings.

Small commuter bus stop that is just short of true park and ride by providing ticketing. The…read moreparking lot is divided into 2 with a back lot being a bit of a hike to the main building but there is a shelter in the back to allow people to wait. The shelter is not heated so winter wait is somewhat chilly. Overall it is a convinient place to commute from given the large number of buses servicing the stop.

The ticket agent was very rude by having a full personal conversation that wasn't Martz related…read morewith her friend while we waited on line for over 5 minutes!!! She's very rude and I hope she find another job. Professionalism needs to enforced!!! I hope I don't ever have to deal with her ever again!!!!

They charge too much for a ticket refund and you're only allowed that refund after waiting a…read morecertain amount of time. I think that's GARBAGE and you should only pay the return service fee if you get refunded during the waiting period (30 days). Why can't I get MY money back within 30 days? That's ridiculous. And I still pay almost $8 for a refund AFTER 30 days? And no transfers, why not charge a ticket TRANSFER fee? That's useful. Not using Martz again just because if a problem should arise, they're not helpful. This place in PARTICULAR had unhelpful employees, not willing to reply to emails and when they did, it was an automated message letting me know they were on vacation. When they returned from vacation, no reply back for days. All for a refund.

Last night, I could not access my Uber website for whatever reason AND had to call Pocono Cab…read moreservice same gentleman that picked me up that I reported unless website posting on this site, pick me up when I got into the car he said there is a new policy and new policy is 35% upfront no matter where you're going. My trip should've been $30.32 $33 so I gave him $40 to make sure his """ His deposit was covered once again this gentleman took the long way around and my final bill was $38.75 if you see this gentleman picking you up, I would call for another driver or turn around and download Uber. I find another Cab service.

Pocono cab was our savior at 1:00 in the morning!!!! We were stranded in Hawley pa with no Uber,…read moreLyft, or any type of transportation company. Our truck broke down at the Hawley train station after doing the pa bike rail on October 28 2025. We managed to drive in limp mode to the Ford dealership thank god it was close to the train station. And after 5 hours of four people continuously looking for any type of ride home Pocono cab not only answered the phone, but you could understand them and it was Mike,by the way HUGE shout-out to Mike the dispatcher and Mike the driver for saving me and my family. We were out of their area but since they weren't busy they were able to come pick us up it was a pricey ride but well worth it!!!!!!

A lot of the negative reviews for Lakeland Bus Lines are from angry daily mass transit commuters…read morewho are using social media as an avenue to vent for a negative experience. I just wanted to say Lakeland Bus Lines handled shuttle services for our wedding day flawlessly. Pickup, dropoff, ride quality, bus quality, everything was absolutely perfect. If you are looking for a vendor for shuttle services, look no furtther than Lakeland Bus Lines. Big plus, if you get matched up with Bryan Mazzarisi. He is absolutely the nicest guy in the world and will answer any question you have. All in all, thank you SO much Lakeland & Bryan!

I want to share a serious pattern of behavior I experienced across three separate staff members…read moreduring several trips with this company: tour director Debbie Card, tour guide Lisa, and bus driver Sean. Debbie Card repeatedly crossed professional boundaries throughout multiple trips. She was condescending to me the entire time, closely monitoring my movements and narrating everything I did, when I simply wanted to be left alone. I was polite about it, but that only seemed to encourage more of the same behavior rather than less. On one trip, she put her hands on my shoulders and physically walked me through a dining room, forcing me to sit next to her and Sean, both of whom intimidated me with personal questions the entire time. When I tried to explain that I simply wanted to sit by myself and enjoy my own company, she became loud and obnoxious about it. She also made condescending remarks to my teenage daughter, criticizing her for wearing a jacket in the summer -- an inappropriate and unnecessary comment from an adult in her sixties toward a young teenager who was doing nothing wrong. Tour guide Lisa was reportedly cleaning up a coffee spill nearby -- I was reading my magazine and hadn't said a word or given any indication of an issue -- yet she put her hands all over my legs and shoulders, patting me condescendingly as though I had caused a problem or needed to be soothed. I had to tell her directly to take her hands off me. "I didn't even say anything," and yet she still treated me as if I had. She also had a pattern of insinuating I was causing problems where none existed -- for example, when I simply walked past a building, she commented, "Oh, you're trying to get in the building, are you?" as if I had done something suspicious. I later told her explicitly that she needed to be professional with me and limit our interactions to itinerary information only. Rather than respect that, she twisted the request and used it against me. From that point forward, she manufactured problems and turned the staff and other passengers against me, seemingly unable to tolerate a passenger who was simply calm and enjoying herself independently. Bus driver Sean added to this hostile environment. During the dining room incident, he was part of the intimidating personal questioning I was forced into. Separately, he commented on my appearance to other passengers, acted overly familiar as if he knew me personally, and gave me dirty, intimidating looks without provocation throughout the trip. I paid a single supplement specifically to travel independently within a group setting, and chose a group tour for the logistics and safety it's supposed to provide. Instead, I felt targeted, unsafe, and taken advantage of by the very staff meant to ensure a safe, respectful experience. I complained to the company directly, and absolutely nothing was done. Their response was essentially that if I didn't like the tour guides, I should go elsewhere -- no retraining, no accountability, no real acknowledgment of the pattern. I spent a significant amount of my own hard-earned money across several trips with this company to be treated this way, and they showed no interest in fixing it. This is not a one-off bad experience -- it's a pattern across three separate staff members and multiple trips that speaks to a much larger problem with how this company trains, manages, and holds its employees accountable. I would strongly caution anyone considering booking with them, especially if you value being treated with basic respect, safety, and independence.

Hello Administration at the Bus Terminal- update your Yelp hours!…read more You havent been open till 6:30 in ages. Get a phone system! It just rings if no ones there to pickup! Hire another agent! Stop being so cheap! The poor woman there is overworked & has no days off it seems. What bus terminal is only open till 1pm daily? You guys close with no notice when she needs a day off. A sign on the door doesnt suffice when you wont pickup the phone and ppl go to but a ticket for the same day & youre CLOSED! . People rely on you and pay a pretty penny for tickets & the treatment of customers is abysmal. Worst bus terminal/service ever

The restrooms in the bus terminal say they are out of order when in fact they are not. I was denied…read morethe key to the restroom yesterday and today even though I used he bus to NYC. I was told the restrooms were closed on the weekends. In the past they were closed for almost a year until I made a complaint at City Hall. I will be going back to City Hall tommorrow as it is the City that owns the building. If you like to use a restroom on occasion I suggest you do not use this bus terminal.

Nice bus depot but now this the 3 Rd time I used those vending machines and my bank card has had…read moresome extra charges banks been notified someone make sure staff knows

I'll be honest, this doesn't seem like the safest place to be. I was Philadelphia-bound, and I came…read morehere to wait for the bus. I didn't want to take out my laptop, but at least I read my kindle, and people generally left me alone. It was straightforward and easy to find my bus when it was time to go.

Wow, with these reviews you'd think this was a last-resort type of option. In reality, Martz is…read moreScranton's lifeline to New York City. Since I moved to NYC, I've been taking the Martz bus to visit my family in Scranton pretty regularly. Let's say 6 round trips per year. I have never had any type of issue. I don't think the bus has ever been even ONE MINUTE late leaving Scranton or leaving PABT. While you do get a nice mix of working professionals from the stops in the Poconos, your stereotypes about *who* is taking the bus if not traveling for work are going to be pretty accurate. Is it painful to pay $133.99 to have to sit next to someone who spends the whole trip eating and talking on their phone? Yes. Have I witnessed people drink personal alcohol on the bus? Yes. Did I once witness a man--while on the moving bus--call Martz customer service (rather than speaking to the driver) to ask for the bus to be stopped due to cosmetic damage on the bus's exterior? Yes. Still, these people are greatly outnumbered by respectful commuters. It's not perfect, the price is way higher than you'd expect, but it gets the job done. The peace of mind and quality time with my family has been priceless.

The person who works at the Scranton terminal was really helpful. That being said, the company…read moresucks. You can call customer service but nobody will answer (even when you are second in line) or call you back. The online reservation system is confusing. It's actually one area where Greyhound is pretty good. I had no idea if my bus was late or not, and to switch to different bus is impossible online. It seems all geared to make you call the customer service number that nobody will answer

I love the Bieber Bus Terminal in Wescosville, sure it'd be great if it were still a functioning…read morediner but it's awesome they kept the building and repurposed what they had instead of building something new. You can buy your tickets inside and there's a waiting area in case the weather isn't the nicest. Does the trick. Better than Hellertown stop fo' sure!

Ok so you buy a ticket get on and go. Sounds simple... and when in Bethlehem PA your choices are…read morenothing else. I must describe why Bieber bus is the absolute worst. I called Sunday as the website says to print tickets (who has a printer anymore) the bus driver will not look at your phone for proof. So when I called on a Sunday the young woman or girl who answered said I could buy a ticket from the bus driver. She said the address was 12 mechanic street. I called back again as I was unsure the address was correct after researching it and she added again with more attitude than the first time that it was 12 mechanic street. I apologized before asking and after asking and tried my absolute best to be as nice as possible in order to obtain correct information. When I arrived at 12 mechanic street it was a bunch of homes on a dark residential street. I then walked ten minutes at 5:30am to the sands casino, where I found a worker leaving for the day who told me it was a 17 minute walk to the rite aid on a Main Street after the casino. 17 minute walk is very far with a roller bag, and why would a representative give me the wrong information twice. What if I was with my 2 year old daughter, or my wife. IT GETS BETTER. I finally made it to my 6:30am bus 11 minutes early. I approached a parked bus completely drenched in sweat and said "good morning sir is this the bus to 30th st station and can I buy a ticket from you" bus driver said in the absolute rudest tone "this bus goes to New York" and slammed the door in my face. So I went inside to the little shack and bought a ticket. CASH ONLY. Nothing written anywhere on the website, and since I was told to go to the wrong place nearly 20 minutes away twice, I'm guessing the Bieber bus company DOESN'T want your business. GUESS WHAT IT GETS BETTER. I got on the bus and passed out and wound up at 30st station. As the bus driver was opening up the luggage area I simply asked him "can I go right in here to get a train to the airport" he took a deep breath followed by a sigh, looked at me like I was the dumbest person on the earth and said "there are 3 ways to get to airport, by train, by taxi, or you can walk" Does anybody know how to help others. I wasn't sarcastic or unpleasant or condescending to anyone and these people working for this company were all rude with misinformation. Honestly when machines and robots do this particular job the world will be a better place. The Bieber bus company gets you where you need to go but you will see the people running the show are the absolute worst people alive. Do your research cause if you are traveling Bieber you are in your own.

I haven't even booked Cruz Control yet but want to compliment Ricardo's excellent costumer service…read more& affordable pricing. This is the kind of business we should want to support!

We just took a quick 2 day trip to NYC. Riccardo was nothing but attentive to our needs and booking…read morewith him was so easy!! We were in a gorgeous black suv and Ehsan was our driver. He was there 20 mins if not earlier when we needed our rides. We got picked up at our home and dropped off right in the city. Eshan was back the day promptly at our hotel and took us to little Italy for dinner, waited for us to be done, then back home to the Scranton area. Wish I could give more than 5 stars bc the pricing was SO reasonable for our ask. We will be booking with him again soon! :)