I wanted to take a moment to recognize Justin at the Fairfield Branch on North Texas St. for the…read moreexceptional customer service he provided during my recent rental experience. We encountered an issue with our original rental that could have easily made an already busy travel day much more stressful. From the moment I brought the situation to Justin's attention, he was attentive, professional, and genuinely committed to helping. He listened to my concerns, took ownership of the situation, and did everything within his ability to make things right. I left feeling not only taken care of, but genuinely valued as a customer. What stood out to me even more was that my experience with Justin wasn't something that appeared to be reserved for my situation. During both pickup and drop-off, I had the opportunity to observe him interacting with other customers in the office. He was consistently patient, personable, and attentive, even while managing multiple demands at once. The level of service I received was clearly representative of how he approaches his work. I also noticed the way Justin interacted with his teammates. He treated them with the same respect and consideration he showed his customers and was willing to step in and help where needed. As someone with a background in Human Resources, I pay attention to those things. How an employee treats customers is important, but how they treat their colleagues when they don't necessarily realize someone is watching says just as much about their character and professionalism. Justin represented Enterprise extremely well throughout our experience. Employees like him are the reason customers remember a company positively after something doesn't initially go as planned. I hope his leadership knows what an asset they have on their team and that he receives the recognition he deserves. Please extend my sincere appreciation to Justin for taking such great care of us. It is team members like him--and the level of service he consistently provides--that have kept me returning to this Enterprise location year after year.

Patricia at the Enterprise Rental Car in Fairfield, CA absolutely saved the day for my wife and me…read more After our truck's transmission unexpectedly blew on the way to Tahoe, we were stressed, tired, and scrambling to figure things out. Patricia immediately stepped in with kindness, empathy, and incredible customer service. She had us in and out in under 10 minutes, made the entire process effortless, and got us into a super comfortable car so we could continue our trip to Tahoe without missing a beat. You can tell she genuinely cares about people and takes pride in helping customers during stressful situations. In a world where great customer service feels rare these days, Patricia was a breath of fresh air. Friendly, professional, efficient, and truly caring. Enterprise is lucky to have her. Thank you again, Patricia!

The boarding process was pretty simple and today was a great day to go out on the bay. Enjoy the…read moreview in spite of the fact that it's a little cold and windy. But the views that you get from this trip being one of the longest in the San Francisco Bay was worth it. The boat itself is very clean and it has plenty of room for people on board. There's a lot of empty seats around I imagine because it was a Sunday. But it was Mother's Day and I wanted to spend a special day on the bay with my girls. I would like to point out that the fees for writing this for your well worth it if you compare them to the prices of tours just in the immediate Bay Area around Fishermans wharf. Good value for your money. And they have a great little snack area on board where you can get snacks and soft drinks and so hot coffee.

Great way to go to a San Francisco Giants game. I've been on the Ferry before, but this was my…read morefirst time in many many years. I decided to use the ferry service that ran directly to Oracle Park for a Giants game. Parking was very easy via the app. Boarding was easy via the app. The ferry was busy but there was enough space and seats for everyone. It left exactly on time and the trip was exactly as long as they stated it would be. After the game it was just as easy unloading. I would definitely use this again. Oh, and the ticket price seemed to be comparable to what it would have cost me for bridge toll and parking at the game.

At last minute we needed a reliable vehicle for a local trip maybe 70 miles total. We called but…read morethe person on the phone wasn't actually at the site and had a strong accent (I'm hard of hearing) so I couldn't tell if yes they had a vehicle we could rent. Being less than a mile away from where we were at the time we called we decided to drive there. We were greeted by a funny and polite man named ISA and the woman behind the counter Monica was very friendly. We had a great conversation and left feeling like we were part of their company family. The Toyota we rented was clean inside but all the windows were extremely dirty. We returned the car early as the visit we had planned didn't go well and ended quickly. Upon returning the vehicle we were greeted by another gentleman named Alfred who was extremely professional and friendly. The whole process was efficient and effortless. Definitely worth giving 5 stars even with the dirty windows. Thank you

The lady there is quite weird she states she goes by the book take your mask off so I can match…read moreyour face to the ID, but won't move the cars up from the gate to do full around inspections lol lucky I needed them at the time.

This is the best thing for bar hopping For Benicia residents. Getting from Bottom of the Fifth to…read moreLuccas , Rookies and a ride home. It's free but I always tip the driver.

Used the "bar hopper" to get home after some fun on Main Street. Great service and free of charge…read more Of course I tipped the driver he was very nice.

They originally told me that I was going to get picked up at 4pm then they changed it 7pmread more