Terrible communication. Constant appointment changes with no notice. Continuously have escalated…read moreand begged to cancel my services but they keep telling me someone will be out, and no one shows. Branch manager at the Lansing office is useless. Never calls like they say he will. Never sends an apology. Better off to go with someone local.

I contacted terminix after catching a skunk on security cameras, scheduled an inspection and was…read moretold I was all set. At 7:15 p.m- I received a phone call from an unknown number. I didn't answer. Five minutes later, the same number called and it was once again ignored. Then, this text from the same number: "Charlie with Terminix. Calling about inspection. Can't leave you a message. Your voicemail box is full. Or maybe you want to answer my call?" ... Thank you Charlie, you may have not been able to remove the skunk currently in my yard.... but you sure did prevent an even bigger piece of sh*t from setting foot on it.

I scheduled 2 visits to have an evaluation for my business and they did not show up for either…read morescheduled visit. Poor customer service. Would not recommend.

After more than 10 years of what I thought was satisfactory service an inspection was done at the…read moretime my home was sold. This found active severe mice infestation as well as bats. This was well documented by inspection with pictures. When I contacted Rose they claimed that this was just old activity and they refused to provide any further remedy. I had to pay another company $2,000 to remedy the situation. Shortly after this I received a bill from Rose for $150. I called and told them that in light of the situation I felt this was billing for services NOT rendered. They proceeded to turn this bill over to collections!

Called them as I was looking to start some preventative services now that I have a not so tidy…read moreneighbor next door. Online it says if you call before 2pm they do same day service. Well I emailed at 4am on a Wednesday, got a call by 8am, set up payment and said first available was Saturday 2-4pm (ok morning problem) well Friday night I get a call from I believe he said his name was Brian and he asked if I still needed service and said he'd be by the next day between 10am-12pm. I told him I already had Comcast coming at 10am as I was told he was coming 2-4pm... so he would need to come closer to noon. Now it was almost noon and no Brian.. I call their office and ask what's going on as I was told my time switched to earlier and was told he had 2 others prior to me to stop at and he'd be to my house by 1:30... 1:30 came and went. I figured maybe he put me back at my original time and waited until after 4pm to call and finally ask wth happen to him now that I've waisted my whole entire Saturday on waiting for this company. I was told that they're closed until Monday so they'd have someone call me Monday to see why Brian did a no call no show... Monday comes and I have a lady trying to tell me that the rep couldn't locate my house... umm he had my number and I had no missed calls so come up with another unacceptable excuse, and waste someone else's time. Skip this headache and go for Terminex

Charged me for services not provided. Came to my house unscheduled while I was at work…read more Unprofessional.

Rob was a breath of fresh air! He listened to my concerns of biting ants throughout my mulched…read moreyard, explained what his product was, how it would be sprayed, and quoted me a very reasonable price. He also noted carpenter ants infesting a nearby tree and sprayed for those also. I noticed an immediate reduction in the number of ants in my garden and deck, and in a very short span of time, eliminated any sight of them. I HIGHLY recommend Rob the Bug Guy for any of your pest problems. Jackie S. 6/21/24

I called Rob and he came within 2 days to get ride of some yellow jackets over a front entrance…read moredoor. I was very pleased to see within a couple of days the bees were either dead or gone. He explained over the phone what he would do and the price. I would recommend Rob! I will call him again in the future if I ever have Bee problems. A great value to know someone will not be stung at the front door.

We had some mice activity in our home. Those annoying intrusive vermin were driving us crazy. They…read morewere coming through the kitchen holes, which we patched up, and we could hear them scurrying through the walls at night and during the day. After doing some patching up holes and killing some of them with traps, it wasn't enough. We called Patriot Pest Control and they sent Jason to us. He got all the holes around the house, that I missed, patched up. He set baits and it wasn't long that we haven't heard mouse activity within the walls nor do we see mice droppings. Talk about peace of mind!!! He also sprayed the house. Later on I noticed wasps a few weeks later and he came out without me calling to spray not just our house but around our property and shed. They say if there are wasps or any insects that happen to come, they will spray again for free as an ongoing maintenance service. They are very helpful, trustworthy and results were evident.

We had Patriot come out today and spray for mosquitoes. My niece had them spray her yard last year…read more(this year also) and she highly recommended them. I called them, talked to a super nice lady on the phone and they squeezed us in. What a pleasure it is to walk outside and not get covered in mosquitoes. Their spray is people and pet friendly when it dries. What great people and great service. Highly recommend them!!!!

I got immediate help with the bug problem. Other businesses wanted to schedule service at least a…read moreweek out. My problem was solved so quickly. Really appreciate that!! Price was good too.

I've used this company several times in the past and the service is always top notch! I recently…read morecalled them again because I heard a weird noise in my attic and thought it might have been an animal or bats. It ended up being bees and I am so glad I called! They were quick to respond and took care of the issue the same day. Plus it didn't cost me an arm and a leg and got a military discount to boot! Thanks Bugzilla! You're my go-to every time. :-)

Amazing excellent service .. very efficient and professional .. highly recommend! Drew performed…read morethe service at my home and is a gem who is knowledgeable about all sorts of vermin and household invaders. Excellent work

Jim from creature control came out and evicted the raccoons from my chimney. Highly grateful for…read morehis work and was very pleased by how quickly he was able to get the work done. I called a few places and they weren't able to assist since the creatures were in my chimney. But that was not an issue for Jim. He said he didn't care about no chimney. He wanted to get the Little critters outta there if it was the last thing he did (not really but that's how I felt). Jim, you're a gentleman and a scholar. I mean this in the best possible way: I wish you nothing but success. But I never want to see you again....because that would mean I have more critters.

Great caring and timely service! Called on a Saturday a bit freaked out with some bees in the…read morehouse. Danny came over immediately (even though he was heading out of town) and helped with our problem. He knows bees pretty well, so I was happy we made the call! Thanks for the good service Danny! We will definitely call again for our pest troubles.

Awesome service! I had a bug problem (specifically yellow jackets), and when I tried spraying what…read moreI thought was a dead nest (juuuust to be sure) it exploded in them. I noped my way back down the ladder, did some Google-fu, and found McDonnell Pest Control. I'd had okayish service with Terminex in the past but Danny looked to be just what I needed. Gave him a call, explained what was going on, and he helped confirm my worst fears (yup, they were in the soffits). 20 minutes later and I could see them noticeably decreased and the nest gone. Checked again the next day (and the next, and the next) and the yellow jackets have disappeared. Kids and I can roam the yard freely without fear of getting stung. Worth every penny, and will definitely be my call should they not get the hint again!