AAA dispatched McCoy to tow my car when it wouldn't start today. I've had McCoy tow my cars a few…read moretimes over the years, always providing friendly, helpful service. My experience today was no different! The service person was pleasant, figured out the problem and got me towed home where I could fix the problem. I appreciated his professionalism and , at the same time, his friendly nature.

If I could give ZERO stars, I absolutely would…read more McCoy Services is a complete disgrace to customer service. I do service dispatch for a living, and I would never speak to someone in need the way their dispatcher spoke to me. The woman on the phone was shockingly rude -- talking over me, blaming my insurance for "lying," giving attitude when I simply asked for an update, and acting annoyed that I even needed help. I genuinely wish I had recorded the call. If this is who answers your phones, fire your dispatcher. The timeline speaks for itself: * Called at 7:30 AM * Got a confirmation text at 8:02 AM saying arrival would be within 45-75 minutes * Tow truck didn't show up until 10:15 AM When I pointed out the delay (calmly), she cut me off mid-sentence blaming the insurance and dryly asked if I wanted to cancel -- after I had already waited over an hour in the winter. Absolutely unprofessional and honestly disgusting. And the kicker? Yelp is full of the exact same complaints. So clearly this isn't an off day -- it's who they are. McCoy Services and the dispatcher wasted my time, my money, and treated me like I was an inconvenience instead of a stranded customer. I'd avoid this place if this is quality humans they keep employed. Never again. I'll be submitting for reimbursement and warning everyone I can to avoid this company at all costs.

Understanding and reliable business. Was quick and safe with the tow from the accident.read more

If I could give this place 0 stars I would.... EXTREMELY rude on the phone and person. Wouldn't…read morerecommend if you need quick help either. Terribly slow.

We used this towing company two times through State Farm Insurance Co. The first time they arrived…read moreover four hours late to take the car to the dealer. The second time a week later, I set up the appointment at 12:30 PM They were going to come early, I needed to pay the bill first. They then came late. They towed the car with the front wheels sideways per my mechanic at the receiving end. This was not acceptable. I told State Farm not to use them but did not listen to my concerns.

My wife's car broke down on her way to O'Hare. Luckily she was able to park it at a McDonalds at an…read moreexit. Allan Towing picked up on the first phone call, gave a price, and we coordinated the pick-up and drop-off to the dealer. Really easy to work with them and very professional. Highly recommend if you're ever in the situation that we were.

A gentleman named Corey took care of me and my Honda. He had great communication skills and was…read morereally able to help me out with my car. He wanted to make sure I was getting the best bang for my buck when it came to what was wrong with it and recommended a lot of great places in town that I found comforting. You cannot go wrong with this towing company they really care about you and want to help.

Great service excellent customer support Tom was awesome knowledgeable and extremely helpfulread more

This is the second time I've had an issue with this company. I brought it to the attention of my…read moreproperty management team and followed the exact steps I was given regarding my loaner vehicle, yet it was still towed, which was extremely frustrating. That said, I do appreciate Kevin, one of the owners, for reaching out personally, taking accountability, apologizing, and ultimately making things right. While the situation was stressful, his response and effort to resolve it did make a difference.

The worst company. cancelled twice to tow farm an accident and had me waiting for 5 hours - only to…read morecancel. they should be ashamed but they are not. they do not care about customers who are in difficult situations. They make promises and do not keep them.

Pattersons towed my car after it was found abandoned. It was stolen on July 3rd but I was not…read morenotified that it had been found on July 6th until 4 days later when an Allstate agent called me at work around 3:00 p.m. The agent gave me the name & phone # of Pattersons Towing & when I called, I was told it work cost over $300. to get my car because of the storage & tow. I told him that I did not even know the car had been found until minutes before & said I wanted to come after work, around 5:30, to see my car. The guy said they close at five so I asked them if my car waa drive-able or damaged. He said he did not know so I asked if someone could go & look at it. Again he said no because he was the only one there. I asked him why I wasn't notified by anyone & he said all they do is tow cars when state police call them for a tow job. (I am waiting for a call back from an Illinois State police commander.) I asked, "Even when you know it's stolen?" so I went the following day & saw it would have to 8be towed. Fast forward 3 days: Pattersons called me at work to say tow truck had come to pick up my car & take it to my repair shop. When I asked how much the bill was, I was told over $900.!! When I asked for a breakdown of the charges & a copy of the bill to be texted to me, he told me to get the info from Allstate since they were the ones paying for it. I am sorry Allstate paid such an outrageous charge but glad I had full coverage but what about the people who only have collision or liability? How would that have hurt them? MY ADVICE TO YOU: AVOID THIS PLACE AT ALL COSTS!!!

We had a miscommunication starting with the operator hearing 10355 instead of 10305 South Highway…read moreso the tow driver call me and ask me where I was. I said 10305 at the animal clinic I'm not in the shopping mall. He got a attitude and hung up on me. Operator call me back after I made several attempts to reach the driver , he passed me up several times and trying to communicate wasn't possible, he was argumentative but me and my car got home then we had problems with him putting my car in front of my house cause he don't push cars. I paid to get my car home and a misunderstanding became a night mare. With employees like him, I couldn't spend a dime and no recommendation but the fee was reasonable and the operator was pleasant and apologized for his mistake.

Had to call for a tow truck for my Dodge Durango. Mike got to my location quick and took my…read morevehicle to the repair shop where he was able to put the truck right into a bay, possibly saving the car from additional damage due to having damage to the wheel and hub. Price was reasonable, would definitely use them again.

Let me start off by saying this is the best towing company around. I was stuck in traffic car…read morestopped in the middle of the road and out of nowhere like a superhero here split second towing to save the day so grateful honest and hard-working. thanks for all the help - Joseph Heath

I was notified they didn't know were my keys were when I went to pick up my car and wouldn't admit…read morethey lost it, very horrible service. Payed for nothing just not to get my car back. they tried to be cheap out on the key by only replacing with the key not the key fob they lost.

My car hit road debris on 355NB in south Downers Grove, tearing off a loose piece of the…read moreundercarriage and rendering it undrivable. It was Saturday and I was 1 1/2 hrs from home. I was very upset because I knew that having it towed to a nearby repair shop would put me out of work for at least a day. I called Action Towing, they told me they would be there within 30-45 minutes. 15 minutes later their truck shows up! The driver was able to use his flatbed to jack up the front of my car and, with effort, remove the damaged undercarriage piece so I could drive my car! Not only was my Saturday afternoon saved, but I was spared a hefty repair bill and the inconvenience of being without a car. Price was extremely reasonable and driver was super polite and friendly. I hope I never have to use this company again, but I would definitely recommend to anyone in need!