Called A & H to help my parents replace their hot water heater. My dad is under hospice care yet…read moredecided he would tackle the job himself. After convincing him to let a professional handle the situation, I called up A & H and they couldn't have been nicer or more professional. Tammy in scheduling was so kind - living halfway across the country from my folks is hard enough - but add in my dad's declining health and COVID-19 limiting my ability to be there with them - well, as I told Tammy, it was wonderful to have people like her and her company step in and help out my parents when I couldn't be there. Don't hesitate to give them a call if you have plumbing needs...they will take care of you like family.

These guys are fantastic. We have been doing business with them for about 10 years now at our home…read more They come out right away and they charge a fair price. Their workers are very respectful and kind. Can't say enough kind words about them.

Sorry to write this, but I feel folks should know my experience. I hired Brooks to do a simple,…read moreunder the sink job. They sent 2 very inexperienced plumbers who - no kidding - said, "We didn't bring the tools for this." They returned later and did such a sketchy job it quite literally fell apart a few months later. We were very lucky to discover the leakage before serious damage occurred. We called Brooks, emphasized that the sink was unusable as it was, and they said, "We will get it fixed." And that was the last we heard from them. They vanished, radio silence. In sum: poor work and they did not stand behind it. We won't hire them again, obvously.

These folks did a great job at my house. I basically didn't need much so they didn't do much. It…read morewas no crazy service. They seem to be good honest people they communicated arrival time and work needs all along the way. I will use them again as my first go to!

MCH did the install work for electrical, HVAC, and plumbing for a new home I bought. Buying a new…read morehome brings peace of mind as everything is under a builder's warranty most times. MCH disrupted this peace of mind immediately by providing some of the worst service I've ever encountered. My A/C did not work the week I moved in. They ended up replacing the unit after it was apparent their technicians were incompetent and could not resolve the issue. Issues with the HVAC still persisted after. The hot water heater also did not work on multiple occasions. I would pursue legal action against this company if I could. DO NOT LET A BUILDER USE THEM ON YOUR HOME

I just bought my first home and reached out to MCH to provide a quote on replacing a water heater…read more They sent two guys who were awesome, prompt and courteous. I liked them so much, I wanted to expand my quote to include some plumbing and electrical work. This is when things took a turn for the worse. I needed a quote to give to my title company so they could cut a check for closing. I called MCH EVERY DAY for almost two weeks. I spoke to the front office, I spoke to one of the owners. I sent them an inspection report so they didn't even need to go to the house site. I NEVER got a quote. I ended up going with GNC plumbing who quoted me TWICE as much as the original MCH quote but immediately got back to me and got the work done in a quick and timely fashion. I would not recommend this company, despite the fact that some of their employees are great. They had an opportunity to make a really nice amount of money off my closing costs/title company and missed out due to sheer unprofessionalism. They made getting work done on my new home extremely stressful.

Good family company of father and son. They have always been professional and know their business…read morewell. The father did a repair at my home and spotted a significant electrical safety issue the we were unaware of. He fixed it but he didn't have to and I appreciated his help. He likely saved a life. Any plumbing done at my house will be done by the Real McCoy's.

I needed my water heater replaced and they did the job very professionally, charged me the quoted…read moreprice (no surprises), and would not call the job finished until they felt it was bullet-proof. Extremely satisfied, will use them again and would highly recommend.

My airconditioner/furnace was purchased from this company six years ago and has had to be serviced…read moremany times. When it was three years old, it needed addtional Freon. It needed addtional Freon again this year (2026). I was charged $300 per pound for two pounds of R410A. This is excessive. Wholesale cost on the high end is $20 per pound. This means I am paying $.55 a day for Freon. I also payed for an unsuccessfull leak search. No calls to Pioneer about this have been returned. This company is an LLC registered in Delware and has acquired local HVAC companies: Cook's Comfort Heating, Cooling & Plumbing Dale's Heating, Cooling, Plumbing & Electrical Frog Heating, Cooling, Plumbing & Electrical The Surfin' Plumbers Plumbing, Heating & Cooling Venture capital and private equity firms are buying and consolidating service firms in many cities, eliminting competition and raises prices. Consider using a small locally owned independant servicer.

The pictures say it all , my experience was a nightmare. We told them it was a leak in the front…read moreyard. Pic of pipe they finally repaired, the rest are what they did.

Had a water pressure issue in one of my showers. They came fast and were very friendly. Did the job…read morewell and even showed me what the issue was and why. Took the time to not only fix a shower but also fixed my sink as well. Also fixed a draining issue in one sink which they didn't even have to do. Both guys that came were very vice to deal with as well. Overall very good experience. Thank you for all the help! It made a huge difference.

We had several issues, toilet repair, leak in basement, hose bib leaking and it turns out our water…read morecutoff valve did not function. Bill was our technician and he fixed everything in under 4 hours. Thank you Bill and Lamberth & Sons Grateful in Goodlettsville David

UPDATE: Within two minutes of posting this review they attempted to call and text. Turns out this…read moreis what it took to get a response. This time Austin did provide me with a screenshot where a refund was processed. It was dated one day after I had to call the CC company to finalize the dispute (6 days ago). Not sure why they didn't handle this sooner to avoid the CC company getting involved or why they didn't send the screenshot as soon as they had processed the refund. Nonetheless, the experience stays the same but it appears they did eventually process a refund 3 weeks later. We had been recommended Nonstop Commercial Plumbing to have them replace hose bibs on our house. I talked to Austin on the phone to tell him exactly what I wanted done and how I wanted it done and asked for a quote. I never received a quote (even a ballpark idea) until he was on his way to our house 3 days later. At that point I asked for a quote and it was higher than expected but not high enough to start over with someone else. When he got there and I showed him where the two hose bib locations were he acted as if he didn't know there were two and tried to play it off like he was going to give me a deal and only charge me for one. Ironically, I had the text where it was clear I needed two replaced and he had even addressed the pricing accordingly. Anyway, he then talked to my wife about a water filtration system and told us if we wanted to do that he would come back on Friday to install the system and do the hose bibs for "free." We asked specific questions and again I was very clear on my expectations if we were going to do it. We decided to move forward and he took our information to get us on the schedule for Friday (April 10th). However, when he sent us the details over I noticed that the wording was vague and I began asking questions via text with Austin & Josh. Neither of them responded and I noticed my CC had been charged for $2,850. At that point, I told them I needed answers by noon or I would have to dispute with our CC company. When they did answer I had to press them for direct answers and eventually found out they were not planning to install what they had said they would be installing. They were banking on us not knowing anything about water filtration systems and putting in a lesser quality system than what they had sold us. I told them we weren't moving forward and that I expected a refund. Our neighbors had also signed up and let them know they were not going to move forward and needed a refund for the same reasons, they weren't getting what they paid for. At this point, they didn't show up, which is what they had been asked to. However, they never refunded the money and kept telling me they were working on it and giving me excuses. After 3 weeks I let them know I needed the refund processed that day with a screenshot showing it had been done and they never responded. Luckily, our CC company took care of it and refunded our money. I'm not sure at this point if our neighbors have been refunded. We also found out that the person that suggested them ran into an issue of them never showing up to install the water filtration system and has had to cancel on them now as well, not sure if they received their refund. My perception is that these guys are counting on you not understanding what they are doing and they "upsell" and overcharge for the job. I ended up getting another company to do the hose bibs with an extra water shutoff for $300 less than they had quoted me.

UPDATE: After the pro requested full payment, communication deteriorated. I was having flooring…read moreinstalled at 8am in the morning and the toilets were supposed to be removed. He said he would be there around 4pm but did not show up. I had to contact him several times to get updates and he never follow through. He promised that a tech would be there first thing in the morning and if he was 10 minutes late, I would be refunded the whole bill. I had to call the tech the next morning because he did not show up and he stated he knew nothing about it. He showed up 90 minutes late. I was ghosted by the pro after that and they never showed up to replace the toilets and I had to pay a real pro to do that. I have still yet to see the refund. If you read further reviews, there seems to be a pattern. He also tried to sell us a water filtration and pressure system.

Our water pump failed on a holiday weekend. They came quickly and found the issue of failure…read more Vincent was very polite and knowledgeable. Would call them back again for any future problems

due to new management, all of the veterans that worked here are no longer working here anymore…read moreeither or being fired. I can tell you that they are not the up and up company that you think they are. I know personally that the owner Jack pays to have the bad reviews . That I can honestly say I have a screenshot of him telling people to have their families, friends and themselves fill out good reviews so that his company will grow. This company will not last longer than maybe six months to a year. They are also installing the lowest grade AC units that they can install so they can pocket the extra and knowing that the system is not medium to a high running system, they know that there will be numerous problems and call to be able to make more money off of their customers.