My airconditioner/furnace was purchased from this company six years ago and has had to be serviced many times. When it was three years old, it needed addtional Freon. It needed addtional Freon again this year (2026). I was charged $300 per pound for two pounds of R410A. This is excessive. Wholesale cost on the high end is $20 per pound. This means I am paying $.55 a day for Freon. I also payed for an unsuccessfull leak search. No calls to Pioneer about this have been returned. This company is an LLC registered in Delware and has acquired local HVAC companies: Cook's Comfort Heating, Cooling & Plumbing Dale's Heating, Cooling, Plumbing & Electrical Frog Heating, Cooling, Plumbing & Electrical The Surfin' Plumbers Plumbing, Heating & Cooling Venture capital and private equity firms are buying and consolidating service firms in many cities, eliminting competition and raises prices. Consider using a small locally owned independant servicer. read more

The pictures say it all , my experience was a nightmare. We told them it was a leak in the front yard. Pic of pipe they finally repaired, the rest are what they did. read more

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Employees are friendly & helpful. They've corrected things that were mistakenly done during an installation process & all it took was a phone call read more

I tell you what, you always hear horror stories of HVAC salesmen. But Luke from Frog was top-notch, honest, and a straight shooter. When my a/c wouldn't kick on, I called my regular company that services the unit. The owner told me the compressor was shot ($2300) so I might as well buy a new system ($7003). I called Frog for a second opinion. Luke came out, methodically ruled things out, and diagnosed a bad motherboard ($450). Ordered the part and installed it two days later. Well, turns out I needed a new thermostat, too, but because he didn't diagnose that the first time, he didn't charge me for one. He literally just installed a new Nest for free. Now Frog has a customer for life. Great work, guys. read more

I was impressed with Frog Heating and Air when I purchased and had this HVAC installed 4 years ago. Today their technician Heath S. showed up on time (5 minutes early) did a full diagnostic test and explained that my unit was in full working order and in fact, is still under full warranty. There was no charges for the visit today and I'm still enthusiastic about a company that takes care of their customers so well. I asked Heath about Frog and how they take care of the employees, he ensured me that they not only care about their customers, but also care about their employees, I could tell that he was happy to be working for a great company. I'm a very satisfied customer and will recommend Frog to my family and friends. Thank you Heath and thank you Frog Heating & Air. read more

We had the outlets in our upstairs bedroom go out and called this company. They sent an electrician out who only opened and checked one of the non working outlets. He told us we needed to rewire our whole house and panel. The quote was $12,000.! Called someone else and had it fixed for less than $1000. He took the time and checked all the outlets that didn't have power and found the problem east. Felt like frog was trying to scam us after getting it fixed for over $11,000 less. Do what you will with this info. read more

Frog top down has been incredible to work with. The entire team at Frog has been honest, efficient, great to communicate with and kind. could not ask for a better company. Their men in the field are men of integrity. There are good roots here with this company. will go to them with any of our needs. read more

Update: had 3 different plumbers over the course of 7 visits to the house and it never got completed to a satisfactory degree (ie: no smell leaking from the disposal into the kitchen and still leaking water) and eventually got another company to come out and fix it. The other plumber asked if he could take a picture so he could show people he was teaching what not to do. Do not use this company. read more

Frog Heating, Air and Electrical - Just some leaking after the 6 or 7th time someone came out to "fix" what they had already done. - Heating & Air Conditioning/HVAC Near Me - Nashville, Tennessee

We hired Frog to complete the electrical work on our home during our renovations. Throughout the process the communication has been worse than poor to put it kindly. We had Josh and his crew come out and do the first phase (out of 3 phases), they did a wonderful job on the work, however; when we called back for the second phase we were told that Josh was out for personal reasons and they would be sending out David to complete the rest of the work. We were put on the schedule for Wednesday of this week. David showed up emphatically stating that he wasn't going to be doing any work, but that he was just here to look and see what needs to be done. Something that he should have been able to figure out prior to coming by reading our estimate and Josh's notes. No one told us that work wasn't being done at this appointment! When Mary, from their scheduling department, called to put us back on the schedule this morning she told me that it would be another 3 weeks before we could get back on the schedule. When I asked to speak with a supervisor about it since there have been MANY miscommunications/lack of communication throughout our experience, she proceeded to tell me that they have NO managers or supervisors at Frog. That she was the only person I could talk with and that SHE is over the electrical department. I asked her, if she knew the protocol was to have a new tech come and recheck everything prior to picking up a job from the original tech prior to working then why weren't we told that upon scheduling the appointment. She replied, "I'm not an electrician so I don't know what all they've got to do". So you don't know what they've got to do, but YOU are their supervisor?!? I don't believe it for a minute! DO NOT USE THIS COMPANY!! This doesn't even cover the complete lack of communication on the HVAC side of the work!! read more

Estimate was $65 short of THREE times that of another very well rated, fully certified Nashville electrician for the installation of a home charging station for our new EV. An absurd price for the work to install it! We felt scammed. Obviously did not use them. Beware, and at least get a second quote before you hire this company. read more

Everett came out to do an air duct cleaning on your old house. I recently bought this home and it's needed a lot of love, and the ducts needed a lot of attention. He pointed out the areas that had mold and mildew in them. No wonder I have had serious sinus and breathing issues. The before and after of the ducts are impressive. They are so much cleaner. Everett also cleaned the HVAC unit and drain pipe. I am so glad that I decided to use Everett and Frog. If I ever have any issues with my system I will be using them. Thank you! read more

I setup an appointment with this company for 8 to 10 am on Monday, 2 days in advance. Here it is 11:21 am and not even a phone call to let me know they are running late. I called them and told them all about MY cancellation program ("which they talk about on their website). My cancellation program means if you are supposed to be at my house between a certain time and you are not and you can't give me the courtesy of a phone call then you are canceled and I write a bad review anywhere I can find your inept business. Thanks for wasting my time. read more

I had a light switch out in my kitchen. I called and the receptionist was pleasant and courteous. She got me an appointment right away. I had Butch P. Come out to repair the light switch. He was so nice and detected my problem right away. This company was very fair in their pricing. I will definitely call on them again. I will also refer them to others. read more

The staff at Frog are friendly, but their pricing and business practices are poor -- avoid. We had them out because of an issue we were having with our AC. They suggested we needed to insulate and reroute some duct work, for $895 and also tried to sell us some questionable and very overpriced duct cleaning. We went ahead and scheduled the duct work portion, and made a plan for them to come on Thursday, so arranged to take the day off work. Thursday morning they called and asked if they could reschedule to another day, but since we'd already taken the day off, we asked them to keep the agreed upon appointment. The said they would, but by the end of the day Thursday, they still had not shown. They called to say they were way behind schedule, and couldn't come until late in the evening, if at all. We had to reschedule to Friday, so wound up missing another day of work. They told us the job would take several hours, but the technician just went up to our attic briefly, then came down and said they job was much easier than he expected -- he just threw some insulation that was already in our attic over the duct work, and took some pieces out of the existing duct and called it good. Despite the change in plans and difficulty, they charged the full $895 price. Will keep watching to see if the fix helps, but was shocked at the total cost given the small amount of work done -- next time will definitely look for a more economical and reliable HVAC contractor! read more

Our Hvac stopped working 2 days before the impending snowstorm. They had a technician at my house within 2 hours of my call. The issue was a bit complex, so 2 techs came back the following morning and fixed the issue. Reasonable and quality service. Wasn't pressured into anything, and the work needed was clearly defined. Also, the company texts an image and contact info about the technician prior to arriving. Highly recommend! read more

Very reliable company. Call on a weekend and they were out on Tuesday as scheduled and on time. Was quick at determining the issue with my HVAC unit and given an estimate. Repaired unit in a timely manner and at a very reasonable price. Would highly recommend them to work on an family or friends units. read more

I moved here earlier this year and have used Frog from the beginning to service and improve my existing heating and air conditioning system. So far both AJ and Curtis have proven to be experts at their craft. Not only are they great at explaining what's happening and what needs to be done, but they're fantastic at going through options and coming up with the best and most effective solution for the life of our system. If you're anything like me, you want to work with a company you know you can trust to be knowledgeable, reliable, responsive, and have competitive prices. Frog Heating & Air is that company. Give them a call. read more

Luke, the tech that showed up to get my a/c running again, is a very nice guy, but spent about 80% of his time trying to sell me a new unit for about $8,000, telling me what a great deal that was, how I could get financing, and on and on, after telling me that if he topped off the refrigerant and draining the pan, my unit would likely last another year. The sales efforts never stopped and became really annoying, like Frog wanted me to trash my unit and spend $8,000 right now. Luke then waited to make sure the unit kicked in and started cooling, which it did, and then stopped again about two hours after he left. So, about two hours after paying Frog A/C $1,375 to refill refrigerant and drain the condensation pan, my a/c was off, and has been off ever since. This morning I called Donelson Air, who inspected the still non-functioning unit. The tech from Donelson reviewed the unit, refrigerant, etc., and found the drain pan full again, which I had just paid Frog $215 to simply empty. The Donelson tech then followed the condensation line and found a small slump in the line that stalled the flow of the condensation from the unit to the sump pimp. That was what was causing the backup to the drain pan. The Donelson simply straightened out the condensation line, and the unit works fine. $529 to actually fix the a/c. read more

Very prompt service... I called about 8am, and they said they could have someone out there between 2 and 4 that day... And this wasn't even an emergency. I like the 2 hour window, as well as the call 30-40 minutes before arrival... I was able to stay at work until they called, then meet the tech at home. He arrived within the window specified, and within 40 minutes of their call. The tech seemed very knowledgeable, and trust me I quizzed the heck out of him :-) I like to know what's going on lol. Rates were pretty reasonable... Maybe a bit high considering the amount of actual work he had to do... But I feel like I got my money's worth from the information transferred in addition to the work performed.. And I even signed up for their service agreement at the end, which saved me a few bucks. Speaking of the service agreement... That rate seems very reasonable... $99 for 2 visits within a year, and they will do all sorts of maintenance and tests on your units. Note that I have not received the service agreement visit yet, but I expect the experience will be just as good. read more

We needed to have a few things taken care of at the home we recently purchased. I looked up electricians in my area and Frog was one of the top rated companies that came up. I gave them a call and they got someone out by the next day. I received great service and it got done quickly. Friendly and reliable...you can't go wrong. Our technician was Butch P. and he was very knowledgeable. Highly recommend Frog to anyone in need of an electrician. read more

Buyer beware. I never write reviews, but I feel a responsibility and obligation to in this instance. We did a major renovation of our home, which we worked with many, many vendors throughout the process. We were delighted and worked reasonably and well with all others. Frog was a gross exception. We engaged them 20 months ago to install two new Carrier units with smart thermostats. Since then, we have had more than 35 technician visits for problems (literally 35+), and easily more than 100 emails, phone calls and texts. A majority of my requests for further help were ignored and I had to continually nag them to respond and help me. I also asked numerous times to speak with their CEO or leadership about this experience, and I was always blocked and denied. As of this writing, my last request for help has gone unanswered four times and I am throwing in the towel. I will be engaging another company and paying more money to get the job done. To be clear, I was not a high maintenance customer. My simple needs as agreed to in the transaction were to 1) have two units installed, 2) functioning with heating and cooling and 3) with smart thermostats. We went through a minimum of ten thermostats, and replacement was predominately due to bad installation, not compatible, or configuration and wiring with each tech stating the prior tech didn't do it correctly. Our follow up calls for help weren't due to being picky... our system would not blow either hot or cold air at all. I will give them credit for showing up 35+ times, albeit with a lot of my frustrated reminding and nagging to have them do so. While they did show up and were nice and polite most times, they could never get the job done. I am a very reasonable customer and am not demanding. My needs were reasonable in that I wanted functioning units with smart thermostats. I was not a push over, and I stayed on Frog to deliver what I paid for. Ultimately that never happened, and it came with a lot of time, frustration, stress and an uncomfortable home when things weren't working. read more

Very impressed with this company and the service. Josh was great and took the time to explain all the work he was doing and got us fixed up on the same day our heater malfunctioned in sub/freezing temps. My dog really like him too and he is an excellent judge of character! Very much appreciated and would highly recommend this company. Josh rocks! read more

This is the worst service I have ever experienced. Frog Heating never informed me that the power would need to be off for awhile prior to scheduling a service call. They showed up late and never contacted me to let me know they were running late. Then when I needed to finish a conference they would not wait, nor come back to fix my panel. They contacted me to reschedule the service call they had messed up. The customer service rep was not accommodating at all. I had to take off work and have to take off again due their inability to be on time, properly informing me of what needed to take place during the service call, and their inability to be flexible. Horrible customer service. Whatever happened to customers come first? Not so with Frog Heating. They are inconsiderate, not flexible, and rude. I recommend no one uses their service and they undergo customer service training. No customer should be treated like this. read more

I purchased a Groupon for this service for a great price. However, I knew that I would be spending more money than that because the condo unit had recently showed signs of mold. I had just abated the mold in the crawl space and knew the only thing left to do was to clean out the air vents as well. The service technician, Everett, was professional and thorough. The price he quoted based on abating the mold and working on two units instead of one was reasonable and fair. To be fair, the only reason I am giving this a rating of 4 stars instead of 5 is because I just had the work done and until the condo is cleaned out from the construction that was performed and any residual mold on surfaces treated, I won't be able to check to see if it returns. read more

They installed outside lights for me. The lights were supposed to come on at dark and go off with the light of morning, they are on most of the morning and come on at 3pm. When I called they said it would be a charge to come look and I didn't think this was fair since they weren't coming on and off as promised. The girl said sh was going to check and get back to me and I never heard from her again. These lights were $1200 so I think some follow up was in order- won't use them again read more

I was very impressed by AJ's knowledge, experience, and for the time he took to explain everything to my satisfaction (which isn't always easy). Great people. I'm impressed with everything about this company, from the initial call, to the follow-up, and they're up on their technology too. They make the payment process super easy. Top notch process all the way around. read more

Unfortunately, I inherited a warranty with Frog / Sparky so I have to deal with them. They are consistently late when they give you a window of service. Two weeks ago, Marissa scheduled me for an appointment for Monday from 2-4pm. When they never showed up, I called. I received a call back from someone named Karen who was the rudest person I have spoken to in the past months. She told me that I was "lucky" that she even called me back because they are closed today and would not have made any appointments. Well, they did! And they didn't show up and then Karen made everything worse by acting rude on the phone. She said she would listen to old voice tapes, but she was sure that they wouldn't have scheduled anything for today. Let's see if she does. She also could not tell me when I was scheduled for. Hmmmm. I guess she doesn't realize that people miss work time to wait for this company that is consistently late and now didn't even show! UPDATE: The inspector came the following day (Tuesday) and reported that the computer systems were getting upgraded and there were lots of issues. He said I was supposed to receive a call that they were coming that morning, but did not. Luckily, I had a relative at the house to let him in. Otherwise, I would not have been home to get the inspection done. Still have not received a call back from Karen... read more

Here's our experience with FROG: We've been having an issue with our AC unit in our town house. Frog came out and said the freon was half empty pointing to a possible leak. Was told they could check system for a leak but it would cost around $350 for that service. So they filled up the freon with hopes that the leak was small and it would last us through the summer. They charged us $340 to fill up the freon. Just to be clear, he did NOT check for a leak as that would have been another $350 as I said. Now, I don't know the cost of freon but I was shocked as it only took him about 5 minutes to do the job. Fine. 3 days later our house is hot. So we definitely have problems. Frog said if the freon didn't last then we'd most likely have to replace the whole unit which would cost ballpark around $5,000. He had some long explanation about how our system was outdated and it wouldn't make much sense to just fix a leaky coil because of the unit being older. $5,000 folks. That's a lot of beans. We wanted a second opinion so we asked some friends to recommend another company. With a days notice a nice fella named Jeremy (Hicks HVAC) came by and took a look. He checked for a leak. Within minutes he found that the coil was faulty. He checked the model number made a call and minutes later found out it was still under warranty! UNDER WARRANTY! We had no idea. Thanks Frog for taking the 5 minutes to check for us......NOT! Anyway, so Jeremy wrote up a quote. New coil installed with labor and a freon fill up for $575 total. Jeremy was here for about 1/2 hour. I gave him the okay and he took the coil out and said her have the new one back here this afternoon. So, FROG could have checked for a leak on their service call like Hicks did. They did not. FROG could have checked the warranty of the unit. They did not. They could have done all of this and offer is a reasonable solution for our problems instead of the most expensive solution. A solution which would have cost us exactly $4,425 more than it needed to. So would I recommend FROG? No. There's other honest, competent companies out there who will do you right. read more

Our sixteen year old unit's compressor went out this past weekend. I called several companies knowing it was the compressor and wanted to get some price comparisons. I scheduled an appointment on a sunday evening. I was notified in advance the day of that the technicians were on their way. Frog Heating and Air came out ON TIME (which is rare) was able to give me a price for a new compressor and a new unit (since ours was fifteen + years). They offered a very competitive price and installed the unit with no issues the very next day. The General manager was on site both days and was able to answer any questions I had. I would recommend Frog Heating and Air to anyone. This is an excellent company. read more

Hired this company for a general inspection and tuneup of my two HCAV units. Tech was nice and on time. Three months later, when the weather for warmer and it was time to turn on my air conditioner, it wasn't cooling. Assumed it was a leak. A friend recommended somebody else who did a complete check of it and told me that the freon valve had been left wide open. He also commented that the unit hadn't been cleaned three months ago. I don't know enough about HVAC to say with certainty that Frog was responsible for the freon issue. All I know is that I didn't have ANY the day of a followup inspection and I had had no issues with my unit cooling before Frog's service call. Glad I didn't sign up for the recurring service! read more

I love everything about this company! Their customer service is unrivaled in the industry. The are friendly, knowledgeable, prompt, and fair. AJ came right on time, called ahead, and had a broken AC unit up and running within minutes, all for a very fair price and no "add-ons". Sam and Jesse were also very helpful on the phone. I am a customer for life! read more

We hired Frog to do our HVAC Inspection before we leased a commercial retail space and they gave the unit a clean bill of health, so we signed the lease. Well when it came time to turn on the gas, the gas company refused to do so stating that the unit never should have passed inspection and that it was leaking CARBON MONOXIDE. We had a couple other HVAC companies look at it too and they all agreed that the venting was way too small and was indeed leaking CARBON MONOXIDE. When I called to tell Frog and that I expected them to fix the issue, they dodged me for a week. It took me calling multiple times a day for 3 days to finally reach the owner Mike, who it turns out is a bully. My conversation with him was the most unprofessional conversation I have ever had with a small business owner. He was extremely aggressive and cussed at me numerous times. Mike told me they were not responsible and that the inspection was only for the Air Conditioner. It's an HVAC UNIT...not an air conditioner. Believe it or not, we do actually operate in the winter. Bottom line....DO NOT USE FROG HEATING & AIR......EVER!!! by: Will Tucker read more

Heath took care of my service needs. While the new unit service is included for the first period of ownership, he went above and beyond to show me what all was checked, the results, and softly suggested a good point to consider for purchase (surge protection) in the future. His concern for my equipment and overall satisfaction was paramount. So many times, you're talked down to thinking customers won't know what they're talking about and as if I had not worked in the commercial building industry for nearly 15 years. He was factual and helped me to understand a few things I didn't know. Thank goodness I chose Frog for equipment. read more

I am writing to warn people about FROG HVAC. I called because I thought there might be something wrong with one of my air conditioners. The technician checked things out and then went into great detail explaining that the heat exchanger was bad on the newer unit (8yrs old). He was so freaked out by this that he had turned off the gas to the unit because he was afraid we would get carbon monoxide poisoning, and as a volunteer firefighter he would feel terrible if something happened to us. He also said that both units were extremely low on freon which indicated a leak---he just didn't know from which two coils, so he would have to order both, and (hopefully!) it would just be one. The other unit (18yrs) old was also in bad shape, lack of freon also indicated a leak in one of the coils and it would probably go out any minute due to the age and amount of rust. I was pretty freaked out myself at this point and asked if it would be better to just get two new units, rather than try to fix what was wrong with one and buy a new unit as well. He said, Of course! you can get a better deal! Long story short---He sends another guy that day who goes into great, supposedly knowledgeable detail about the units and replacing them. He is to send me a quote with our options. In the meantime, I call several other HVAC companies in my area to come give me quotes on replacing the units. I wanted to check/ and compare the prices of different brands. I did not inquire about fixing them. FROG seemed to be so honest. They had all these great reviews! Three of them come out the next day. I do not tell them what FROG has said about the units. I just ask for a quote on replacing them. ALL THREE ask me why I am replacing the units, because THERE IS NOTHING WRONG WITH THEM. ALL THREE check the freon levels---COMPLETELY ACCEPTABLE LEVELS. ALL THREE check the heat exchanger---one even had a technician come over from another job to put a camera underneath to make sure---THE HEAT EXCHANGER WAS COMPLETELY FINE ON BOTH UNITS. ALL THREE STATED that even if the heat exchanger had been bad, it was still under warranty---something not mentioned by either FROG employee. The only conclusion was that all three felt like both units could use a more thorough cleaning. To be fair-- I did request and receive the $60.00 from FROG that I spent initially getting them to look at the units. HOWEVER, NOT A SINGLE ONE OF THE OTHER COMPANIES CHARGED ME A DIME TO INSPECT MY UNITS AND GIVE THEIR OPINION. read more

5 stars across the board. We felt taken care of every step along the way. After having survived a different HVAC experience that was horrible, the people with Frog were amazing. They cleaned up the mess from the last company and installed a new system which is working beautifully. read more

I had a new system installed by Frog. I also sent a complimentary note to them directly, but wanted to share on here that Frog did a FABULOUS job. Everyone was very professional, courteous, and made our day so much better. The codes inspector even said it was a nice looking job when he passed it. I plan on referring Frog to everyone I know who needs a system or HVAC work completed. THANK YOU for a job well done!! read more

They will rip you off. I called Frog Heating and Air to check my unit and turned out the capacitor was burned. Technician wanted to replace it with another one he had in his truck , which was not of the same model, for 240 dollars. I said no thanks and bought the original unit from the manufacture and only paid 22.50 including tax. After reading some reviews on google i thought Frog heating and air seems like a descent company but all i found out was a dishonest technician trying to rip me off. Be aware most of the reviews on google are from the owner. Nice way to fool customers. By the way the technician also wanted to hook me up on a yearly A/C contract. I understand is all about the money but Shame on them charging 240 bucks for a part that only costs a fraction of their price. I wish i could give them a zero rating because that is what they deserve. By the way i did replace the capacitor myself , it only had 1 bolt to unscrew and it took less than 5 minutes... read more