DO NOT RENT FROM GRIJALVA REALTY. I REPEAT, DO NOT RENT. I had an absolute horrible experience with Grijalva realty. I would not want to use them as a landlord ever again. I'm disappointed on all almost every front. If there was a way to under-perform, Grijalva reality found a way to do it. This is the worst run company I've ever come across and would recommend them to no one. The staff could have done everything better. When there was an issue with our house, we would call the main phone line and management was "not in the office" EVERY SINGLE TIME. One time our toilet caused sewer water to flood our entire house and when we called asking to speak to Jennifer she was "not in the office." And then when we asked for someone to come fix our flooding issue, the person in the front office (her name was Tanisha or something like that) was SO RUDE and said that the earliest a plumber could come was three days later. I then had my parents talk to her because she wasn't listening to what I had to say, and after speaking with my parents, she had a plumber come to solve the issue. He came almost 5 hours after we called Grijalva realty. Talk about horrible service!! There was no empathy with any employee I interacted with and we got charged for every little thing it seemed like. The whole staff was lazy and answerless. They could never answer the question at hand. Standoffish. I will actually recommend to other people to NEVER use Grijalva realty. I will make an incredible individual effort to spread my experience with your company like a wildfire. NONE of my friends, family or acquaintances will use your services. The lack of concern and overall apathy that your business carries is disturbing. None of you could get jobs at Mcdonalds. read more

Holy mother of God.....the living embodiment of incompetence. Stay well clear. If I wasn't moving overseas I would have sued them for multiple contract breaches and negligence. read more

I would never again rent a property from this place! Terrible service! We went without a fridge for 2 days because they refused to send someone to fix it (this while I had an infant and needed to store breastmilk!!) and we went without a shower for an entire week when they were retiling since we had mold all in the bathroom. Literally had to sit in the tub and spray myself with the removable shower-head (because the walls were being done there was no way to hang a shower curtain and shower normally). The property management is terrible! Lots of neighbors have similar problems - one is even suing! Stay away!!! read more

Not sure how a company with so many bad reviews is still in business...? I called them and talked to the receptionist who turned out to be rude and very unhelpful. So after only a 10 minute phone call with this company, I agree with the other negative reviews on here. read more

Extremely unprofessional and not very well educated on how to conduct business. We lived in the house for two years and it was a constant battle to have them maintain the house, such as the large holes in the kitchen wall they made from electrical work that was never patched (it was there the entire two years). We have multiple emails talking about all the work they were going to do on the house and never completed. Additionally, they don't understand how leases work so they'll try to hold your deposits and claim there's things on the lease saying you have to pay utilities, etc. Unfortunately we had all left the city by the time they pulled this and didn't have the ability to fight them (they probably plan it this way). I would recommend avoiding them at all costs if you can. An amusing part of them though is not a single person at the company knows any house they have. When we toured the house, it was listed as a 3bed/2bath but was a 4bed/2bath and the lady claimed it was listed wrong and it wasn't usually her house to show. Two years later the girls who are moving in had a guy say the exact same things with the wrong listing. Got a good kick out of this. read more

Worst property management company ever! Appliances were not delivered and installed when we moved in.. Hot water heater didn't work and took 4 days to get someone out to fix.. Once my one year lease is up I'm moving out and never renting from them again!! Stay away from these people and go somewhere else.. read more

I didn't think to read the reviews on this company or I would never have rented from them. My problems mirror others and I realize I am right to be concerned. They are not answering my calls for maintenance. Thankfully the problems aren't to the point that the home is unlivable. . I have now submitted 5 requests for the same problems. I have only rented here around a month. I have had so many issues which continue to appear, that I wondered what happens if one of the utilities went out such as a heater. They don't answer my requests now why would it that be any different down the line. At this point due to other pressing tasks elsewhere, I haven't unpacked most of my things. I am thinking that it seems inevitable that I am going to have to break the lease why not sooner than later- before I have to repack it all. It cost me $1800 to move here but I am beginning to think my peace of mind is worth moving again . I have submitted online requests, texts, emails, called the office, and messaged through FB. read more

This is the worst property management realty in the Tucson area. They never return your calls when you have work orders for items to be fixed. They rip you off on returning your security deposit even though you have done everything they have asked to be done on their "What we look for sheet" upon exit walk through. They could care less about customer service. read more

Wish I could give negative stars they dont deserve 1.Worst place ever to rent from stay away. They do not fix issues in the house when u put a work order in. All u get it a run around. Also when u move out they give u a list of things to clean etc everything on the list was done correctly and signed off by the person that did the final walkthrough but yet they still take money from u saying u did not clean this or that and lights dont work even though the final walkthrough was signed saying everything is working and was cleaned properly. The public needs to know that this place is garbage stay away from them. read more

So many problems with Grijalva as of May when they became the new management firm for a place I lived at for 3 years. Immediately after seeing reviews I suspected problems with Grijalva, and it only gets worst. I attempted several emails to resolve issues, or confirm things to delays constantly. As soon as I applied to a new property for an apartment, they came after me claiming I didn't pay my April rent per ledger from old management company, owing $600 of a $650 rental agreement. Plus a year old dispute with the Ft Lowell over TEP charges amounting $270 from 2015 resolved in 2016, and $350 in rent due still. Soon as I sent TEP bills showing I was charged for a vacated unit(10/2015-03/2016) on same property, they finally removed those charges from my current unit (10/01/2015) that should never had applied. They then claim after showing receipts for April rent that it was actually$100 rent from 09/2016 a credit I received for not having a functioning stove and torn apart kitchen for 30 days under old management company. A 4100 late fee originally as well a late fee I never incurred in 3 years of living here. They finally accepted that. However, all this because of an application to a new property. Then I lost the only available unit to new property because Grijalva had a week to send requested info by the new property and refused too even after clarifying all the supposed charges that I didn't owe and providing a 30 day notice. I even emailed them and they had 48 hours to respond to the fax sent over, but come Monday I was informed the only available unit was no longer going be available to me and my child. Top this all off with the only amenity, pool, was taken out without discussing with tenants how they felt about it, but willing to accept tenants opinion on renovations for the property. Simply a letter they were removing and any in lease had till May 30 to break the lease without complications of early out of an active lease. This is why I applied to a new property because it seemed as if Grijalva did not want any of us who lived here 3-10 years on property any further. This unit even has rats. I noticed over Christmas and confirmed with old management back in March 2016, but no response. We then contacted Grijalva before they took over May 1 about the rats, still no response to the rats problem we have. A child cannot live in a rat infested building. I posted on Facebook even that Grijalva was taking over, my friend responded " I'd move the hell out as well". That says a lot form a home owner who'd give her own home up if they were HOA there. update: So Monday night they wanted my husbands permission to send the rental verification spite the fact WE have been requesting since Thursday for the verification to be sent. They are now claiming after I spent over a week to get the amount we owed corrected to the correct amount, they are claiming $50 more owed than they agreed to without any documentation of the $50 additional claim we owe. So its looking sunnier for me to move into my new place on the original schedule in the original apartment we want. Hallelujah update: A very sexist company. I spent a month trying to get the payment link to pay the rent online, but they emailed me to say they sent my husband the link when they've been communicating with me about what is owed and payment arrangements. All property matters have always been conducted via my email account for every property we rented from never through my husband. This company only deals with men not woman beware. Be sure I called them sexist when I emailed them back after they said it was sent to my husband and I quote, 'The link was also sent to your husbands email so I would check his email as well'. No I am not going to be told to check my husbands email account and shouldn't have to. Who do they think they are. read more

The following is my review as a landlord who has used their services since Oct 2012 to present date (Dec 2014) and remains with them. Property = Single Family House 3 bed/ 2 bath. I was apprehensive to use a management company since I had self managed for 8 years, but moving out of state forced me to seek out a solution. Pros - Competent and friendly staff - Transparent billing (there are no hidden fees to be surprised with) - Proven track record with us as well as with the friend who referred me - Fairly quick tenant placement (average vacancy is 30 days between tenants) - Comprehensive application process for tenants, as a means to decrease turn over Cons - Communication could be sped up, but overall the job gets done. Conclusion Grijalva has met our expectations for several properties which they manage. I would recommend a fellow property owner to use their services. read more

I have been a tenant at my current apartment for 6 years; 4 of those years have been under the management of Laura Grijalva and her team at Grijalva Realty. Frankly, I couldn't be happier. My little duplex is not in the best area of town--it's a mid-town duplex, generally nice and quiet, families who work and just getting by the best they can. In my experience with the Grijalva Team, I have been very well treated over the years. When there were some major issues with the apartment itself, Mrs. Grijalva personally set up an appointment to come and inspect the property and to address my concerns. Most of the problems were simply the age and foundation of the building. However, she set her maintenance crew to work on what could be done and the problems were handled in a timely, proficient and professional manner. The maintenance team was very friendly, very responsive, and quite capable of making sure the repairs were done right. The follow-up since that time has been just as timely and professional. Due to the economic times we live in, there have been times I have not been able to make full rent payments all at once, usually due to a job loss and the need to juggle very limited funds between rent and utility payments. Again, I have found the Grijalva Team to be extremely responsive to my needs, more than willing to work with me and very helpful in helping me meet my obligations not only to them but to the owner of the building. It has been one less stress taken off me knowing they really do care about their tenants and their tenants needs. This is not the most glamorous address in town. But I would wager the Grijalva Team is a better management team than those found at the more glamorous complexes. They get to know their tenants; they help out however and wherever they can; they are friendly and they are professional. I HIGHLY recommend doing business with this team of hard working, LOCAL professionals. They are, in my opinion, the best. KEJ, tenant read more

Grijalva Realty has been managing properties for me for over 10 yrs. From an owners perspective they are fabulous. Properties are aggressively marketed and rented in a timely manner. Communications are timely and direct. Most importantly checks are collected, bills paid and owner distributions are made on time. Month after month. They do the exact job they are asked - rent your property, maintain it and collect/distribute funds. As an owner they execute flawlessly. read more

The staff at Grijalva realty always treated me with respect, even when I didn't deserve it. I thought their maintenance people were pretty good and responded pretty promptly. I suspect the bad reviews are more a reflection of the property owners than Grijalva. read more

Garbage people doing a garbage job managing properties. Always rude, couldn't get a word in on the phone this morning. Lost records, poor maintenance, etc. My patio has been flooding every time it rains, sometimes spilling into my apartment, and I've told them multiple times and still nothing has been done. Getting ready to move this month, good riddance and good bye grijalva!!!! read more

I got a call to say that I was turned down on my application for a condo. The gentleman told me that they found Collections I owe from seven years ago (after my divorce), which apparently over-rides my last seven years of paying bills on time. He told me I was delinquent on my last two months at my current apartment, despite the fact that the bank records I gave them (along with the $30 that I wasted on the application) CLEARLY showed two payments to my management company for those months. He then said there was "nothing good" on my credit report. I asked him about the $300 I pay ahead of time each month for my car and he said "well, yeah... that's on there too." So I guess paying all of your bills promptly over the past five or six years adds up to "nothing good" on a credit report to this company. I think they need to re-train their employees not to be so rude when presenting their information to people. I will be avoiding this company with all of my future business and will be re-telling this story to all of my friends/employees/customers who are hunting for a new place to live. AVOID GRIJALVA REALTY!! read more

Laura Grijalva appears to be a great advocate for the home owner, so-so for the renter. They rented the property with several problems. Mostly fixed within the first month of occupancy, requiring maintenance people to enter several times. Several issues were left as-is... I updated my move in checklist, emailed a copy to "someone" and on move out get charged for replacing preexisting problems. I didn't have photos of the problems at move in... so after 2 months of no "real" response or action, I'm leaving this "thumbs down" review everywhere an interested party can read it. read more

My experience using Grijalva Realty has been a terrible one. If I could have given 0 stars, I would. I own a condo with other owners which Grijalva managed. There was almost no communication from them unless initiated from us. The advertisements were not adequate. The photos were improved when we requested it. Important details were not included. We authorized a rent price decrease, but it was not changed in the advertising. We were led to believe that the unit was rented, only to learn a month later that it wasn't. We were charged for carpet cleaning when a tenant moved out only to be told by the Realtor from another company who has listed the condo for sale that it should be replaced. We were just billed for advertising after they had been notified that they will no longer be managing the property. It is apparent that Grijalva Realty does a terrible job for tenants AND landlords. read more

I had a terrible experience with them today. I had an appointment to view their property at 3:30 today, (a Saturday since I work Monday-Friday) We showed up 10 minutes early and no one was there. We waited until 10 minutes after our appointment time and called. They had no record of ever speaking to us. They never apologized and did not send an agent out. They offered for us to see the property on Monday when another family is looking at it. When I told them that did not work for me they told me I could view the property on the following Saturday. (Which means we would be at the bottom of the list then) So I asked for the first appointment AFTER 5pm during the week and they said the best they could do was Wednesday AT 5pm, so I set up that appointment. I will probably be canceling that appointment after reading all of the views because I am not dealing with an unprofessional company like that. read more

Terrible service to this owner, from my experience, as well as renters who have written reviews. They rented out my property for less than what I authorized; poor communication:, repairs and code issues not taken care of after a move out; inadequately cleaned after the move out; rented to someone who was a non-citizen who broke the lease and they didn't get a co-signer on the lease so there was no way to get the rent that was due. Overall terrible service and takes no responsibility for it. I could go on and on... How about no stars? read more

Grijalva Realty has managed my property in Tucson for many years. I am an out of state owner and have been pleased with their services and attention to my units. Bills are paid timely. Renters that are not paying are moved out quickly and they move to clean and re-rent rapidly. I am very satisfied with Grijalva. read more

This is the worst realty company in Tucson. Rented their property for about 6 months now. Before we even moved in, they asked for a $275 cleaning fee, which we paid, when we arrived to start moving in, the entire house was absolutely disgusting, not cleaned whatsoever, they claimed they had their cleaning crew in there for 2 days. My family and I ended up cleaning the entire house for over 2 days. Took over a month and a half for them to replace our roof even though there were buckets in every room because of the roof leaking, the water heater broke, took 4 days for them to replace that, (when they did they sent people who had no idea how to install it, it ended up leaking), the plumbing has been clogged and backed up into our sinks, bathtubs, and dishwasher, has taken 6 phone calls and over a week to fix, the air conditioning unit broke, took a week to replace, the heat does not work, 2 weeks later and we still haven't had that replaced. Many many phone calls to their supposed "emergency line" (that didn't answer for 12 hours) when the maintenance locked a door we don't have a key too and we were locked out of our own house for 12 hours. Oh, and one of my roommates sent a check into the company for rent, Grijalva cashed the check under their bank and name, and claims they "never received it". Absolutely under poor management. Hands down the worst company and people to rent from. They could care less. read more

I've dealt routinely with this company. The office staff has been responsive, helpful and courteous. They have helped me deal with issues in the Tucson area in a positive and forthright fashion. I'm very satisfied with this company. read more

As a renter, my experience with Grijalva has been terrible. They have very specific rules about what they will and will not repair, leaving the responsibility for repairs to the tenant. They've told me I'm not allowed to do my own repairs, yet they will not repair the problems. The previous tenants had the main water line for the irrigation system break. When we called Grijalva to come fix it they told us it would cost to much and they wouldn't do it. In the meantime, all the landscaping died. We ended up fixing it ourselves (which we're technically not allowed to do) for about $30. Now was that really worth letting the landscaping die? I've rented from them for 2 years now and when my lease is up I'll be leaving. Can't deal with their hands off approach any longer. read more

I wish there was a way to rate them as a 0. I rented from them for three years and in that time they almost never fixed things. I went without a stove for a few WEEKS. I had water leaking THROUGH MY CEILING and dripping onto my carpet from my swamp cooler and it took DAYS for them to fix it. They blamed me for not "calling and reminding them" every day to get things fixed. Their employees will tell you different things about their policies depending on who you talk to. They've also often been rude when questioned about this. I also left the place CLEANER than when I moved in. And they tried to only refund me $72 of my $650 deposit and then didn't even acknowledge the $250 pet deposit that I paid. One of the things that they charged me for was carpet cleaning. Even though on my move in sheet it says that the carpet was dirty when I moved in. Plus I even shampooed the carpet before I moved. They also did not care when I had a problem with a set of my neighbors (I rented a duplex). They would get into screaming, physical fights in the middle of the night. In their backyard. Grijalva said they could do nothing about it until the cops have been called a certain amount of times. So I called the cops and that was still not enough. HOWEVER, one of my other neighbors, instead of talking to me about it, SCREAMED at me when I went out to take my trash out because my dogs had been barking. She called the cops on me and called the realty company and then NEXT DAY the realty company is calling ALL of my neighbors asking if my dogs are a problem. Where was that concern about neighborhood disturbances when I was afraid of my safety? (btw the cops and the realty company were both told by the other neighbors that my dogs do not bark at a nuisance level. They bark when people pull up to my house, etc. The neighbor who screamed at me and called on me was the ONLY one with a problem) read more

I rented from Grijalva for 3 years, the last year was a nightmare. As we had problems with our air conditioning unit, needless to say our bills run near 300 a month, they would send Co.to see about it, but they were just trying to " hold us over",, it was never fixed, until the new management company took over in June of this year. Thank goodness for Fort Lowell Realty! !,. Also the staff was not very friendly when being called. I would not rent, or recommend Grijalva Realty to anyone. Sincerely. Tina W. read more

Just say NO!!! I was a tenant for 2 years with Grijalva. In that time they were very slow with repairs and what repairs were actually made were half assed. The pool company that serviced the pool allowed someone who consistently damaged not only my personal property but the house to continue to work for them. If I were the actual owner of the house I would have been beyond pissed. The only time that my husband and I could ever get a response is when we CC'd our attorney and even then we would get a snarky answer from Laura. There were structural issues caused from storms that took months to get repairs on. They are cheats ( another story for a different time) and refuse to follow state laws that they are bound to. I am upset that I have to give them one star. Anything is better than these people. read more

This company is the worst! Home we rented thru them needed repairs and they always made excuses that the homeowner had no money for repairs and nothing they could do about it! I asked what if I do them and submit receipts for the work and I was denied and they said if I did them it would break lease agreement and we would be evicted! Hole in the floor at back door that you could fall thru and had to step over. Several electrical outlets that didn't work, outside porch lights didn't work due to wiring issues, molding laying on floor that they wouldn't send anyone over to replace, exterior door hardware didn't work and couldn't lock doors, toilets constantly had water running, kitchen faucet kept loosening and wouldn't replace, outdoor sprinkler system leaked and constantly ran so we had to disconnect because our water bill was outrageous. I could go on and on and I can post pics if anyone would like to see them! We paid $950 a month and got the worst service ever! Also found out homeowner wasn't paying mortgage and was over 8K behind so he was just pocketing our money! Office staff was brutal. DO NOT USE THIS COMPANY! read more

Really terrible place. Applied for a place and although My credit is not the greatest thing in the world, despite my application being in before anyone else did (confirmed with agent who showed the home.. she was very nice), I was told some bogus crap about having an eviction on my record that I NEVER had. When i disputed that, I was told that another applicant had came and applied for the home and they would do a comparison and call back (equal housing opportunity my a**). When I followed up with them every day for two weeks I got the same thing about the other "applicant" not turning in their application and I would have to wait. Meanwhile I'm days away from my lease term on my old place. When I called at last two days before I was scheduled to move, I was told they went with the other applicant. They took my $50 and ran with that. Don't waste your time, energy or money. They're frauds. read more