The last reminder I received from Grin Eyecare via text was 6/7/2026 for a 6/9/2026 appointment. I rescheduled to July 2026. In July, I contacted the office and asked when my appointment was, they said I missed it. I explained I had been expecting a text message and did not receive the reminder. I was told I was correct, I did not receive a text message reminder. I then asked they waive the late fee. I was told to talk to Dr. Gershon's office. I used to see Dr. Johnson at the Olathe office, a wonderful doctor, but had to switch offices. I spoke with the office today at my 8 am appointment for which I drove from Lawrence, Kansas. I was told, I was sent the text, I read the text reminder for July, they had proof and I had to pay the late fee by Dr. Gershon's assistant. I said, "we are through." His assistant said, "fine." I left in tears. I did nothing wrong. I am a 58 year old woman and I do not deserve to be treated this way and I will NOT EVER go back and neither will any member of my family. Please be aware. HORRIBLE EXPERIENCE. read more

Grin Eye Care - Ophthalmologists Near Me - Leawood, Kansas

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Dr. Gerson is an amazing doctor!! Caring, thorough and provides excellent feedback regarding my eye health and has me seeing better than I ever have!! His team at Grin Eye Care is equally awesome and I will never go anywhere else!! read more

My 89 yr old MIL and I sat in the waiting room for 2 hours. Finally we left. Apparently according to many other patients waiting and the receptionist, this is very common. Her words were, yeah the waits can be 1 and a half to 2 hours frequently and it's the same at the Olathe office too. The doctors may be great if you want to wait all day to see them. Lots of other eye dr choices, I'd recommend. Im shocked the reviews are so positive. read more

Dr was excited about a new "space age" tmonovision procedure after cataract removal.i was not told that it would be several adjustments and that they would be extremely painful. Also they dont mention until after the procedure that you have to wear crazy looking glasses until ...mono vision for me was not successful and after several extremely painful procedures they had to reverse which was more painful procedures. More than a year after paying the $6,000 out of pocket ,for this space age procedure , I had my final appt and I got checked in immediately.!I then waited for Dr Wong for 1 hour and 15 minute with not one person checking on me and keeping me informed. I always got in immediately before I paid my $6,000 in cash. I finally just left as I was just so aggravated and annoyed I will go back to my regular eye dr to determine what glasses I will need after being told no glasses after mono vision procedure. I do not trust Grin to give me correct Information any more. Update: they never reached out to see why I left before they saw me not surprised read more

Well, since my attempt to make an appointment at Olathe office went bad. I thought perhaps leasood would be better. A little better but I had to leave a voice message to make an appointment. So far no call back. read more

Dr. Niebuhr is amazing! She is great with kids and has the best chair side manor. She has taken care of our family for years, and we couldn't ask for a better provider! I know sometimes it takes a bit to get into her schedule, but she is worth the wait!! read more

I couldn't even get my kid in the door. Front office is absolutely unqualified at insurance and communication with patients. Waited 4 months for an appointment and got turned away during the initial appointment bc of "KanCare". I honestly think it's discrimination. Just unprofessional and frustrating. Update your staff. It's not hard to be polite. read more

I had an appointment with Dr. Rogers for eyelid swelling and scaling. He immediately dismissed me and said everything looks healthy despite photos that show progression of eyelid swelling. I felt dismissed and disregarded. I Will be needing a second opinion. The office was accommodating but I waited 45 minutes to be seen by a doctor to be told everything is fine when all of my friends and family are also noticing a change in my eyelids. I'm very disappointed. read more

The doctor was great. I had to pay extra for contacts. So it was clear I would be getting contacts. I had brought my old frames to get new lenses in them. I dealt with Pam. I explained I wouldn't be using them very often and would rely on contacts. She asked if I wanted to use my insurance so of course I said yes. When I went to order my contacts, u was told I already used my insurance on glasses. Just the lenses. The contacts would have been completely covered with my insurance. $300+. When I asked Pam if she knew that I wouldn't be able to use my insurance on the contacts I told her I would be primarily wearing, she reiterated that she asked me if I wanted to use my insurance. I told her that if I would have known if I would rather pay for just basic lenses versus paying for a year worth of daily contacts I would've made a more informed decision, which seems to be her job as the coordinator. She said she can't undo a claim and to have a good day. I hope she has the day she deserves. read more

Customer service is terrible. Billing is nuts. They billed me as a new patient because it had been too long since my last visit. They did not tell me upfront what the charges would be and it was a less-than pleasant surprise. They can charge whatever they want and they were clear they would not change anything. My last provider charged $60 for the exact same service that Grin charged over $300. read more

I have been a long-term patient of Dr. Grin's and he is the most fantastic ophthalmologist. He cares about you as a patient and also as a person. He is very patient. The staff is very friendly, I've also seen some of his colleagues and they have all been fantastic. They got me right in. They also get glasses to you very quickly, and the optical shop has plenty of options for you to choose from. I absolutely trust them for all my eye care! Plenty of parking in this location. read more

I've been going to Grin Eye Care for years now and have always had great service. Everyone is very accommodating and helpful right as you walk in, and the Doctors are very kind. The company culture seems positive and friendly, and helps the patient feel comfortable and genuinely cared for. I've never had any issues with waiting too long to be seen and the appointments are always efficient. I've gone in many times, even with small eye-sight issues, and feel prioritized as a patient regardless of how big or small the eye care problem may be. I would very much recommend Grin Eye Care for your optical needs. You couldn't go wrong with any of the doctors and will be well taken care of. read more

I wish I had read these reviews before I went there. Dr was great. Office is a bunch of bumbling idiots! They never submitted my info to insurance! So I am waiting two weeks for glasses that have never been ordered! I call them two weeks letter and they have no record of my eye glass order!!! What! I was there literally three times in two weeks and they don't even remember me. Never again. read more

I have been going to Grin Eye Care for over 5 years. Dr. Grin performed my Lasik surgery and I'll be forever grateful. Dr. Jeffry Gerson is fabulous and is located in Leawood, which is super convenient to me. The Doctors and staff are really fabulous. My kids love going to the eye doctor. No fears! They have a great selection of frames, too! Can't say enough good things about the practice. If you care about your vision, call for an appointment with Dr. Jeff Gerson. read more

I have been going to Grin Eye Care for 6 years now . The staff has always been helpful and puts their patients first . The staff at the front desk is always kind and accommodating . I had an appointment with Dr. Gerson today and am beyond satisfied with his exceptional care and service . He went out of his way to make sure I was comfortable and did a fantastic job to make sure I was in good hands and to relieve the pain. He is a doctor that truly cares for his patients and I've seen it time after time throughout the years I have been going to Grin Eye Care . Highly recommend! read more

We love the eye doctor here but Pam in the optical department is so incredibly rude that I don't even want to go there anymore. Was not only rude to me and my family but witnessed her being rude to a young girl picking out her first pair of glasses (Pam thought she was taking too long) and a very elderly woman who wanted larger frames (to which Pam said "you want LARGER frames?!"). Unacceptable. Was brought to the eye doctors attention and nothing changed. Finally called about the glasses that we ordered over a month ago and Pam's flip response was "they are in". So unprofessional. read more

I highly recommend Grin Eye Care! Dr. McGowan is so great, she's patient and kind and listened to all our concerns. Thumbs up!

I have spent years looking for a professional and compassionate opthalmologist and I finally found one in Dr. Jeffry Gerson. From my eye exams to the full service experience with the entire staff at Grin, I have been exceptionally pleased with the service there and would not go anywhere else! I recently received glasses and sunglasses and they were beyond excellent. read more

This place is a cluster. I didn't mind the doctor but good grief their customer service is lacking. I have very good insurance and my coworkers assured me that their eye exams/contact fitting run the usual $5 copay. However, I ended up with an $80 charge, upfront, that they refused to run through insurance. Part of it was retinal photography which I knew would be out of pocket beforehand agreed to, but they charged me $60 for a contact lens prescription. I argued this charge with the business office since my insurance clearly would cover it, but they refused to ever submit it and were incredibly rude about the whole thing. I got my initial boxes of contacts through their office. Fast forward 6plus months later and I've decided to order more from an online vendor, and low and behold can't find that prescription I paid $60 for. I call the clinic and they tell me the doctor never completed a contact lens prescription so they'd have to message him for it. What? I ordered contacts through you once already...? They get around to emailing it to me and IT'S FOR THE WRONG BRAND OF CONTACTS. And again, somehow, not the brand I received directly through their office mere months prior. I'll be going elsewhere. The doctor was fine but this was all around more difficult than it ever needed to be. read more

Friendly staff, nice office and super doctors! Dr. Gerson is very knowledgeable and takes his time with great explanations where needed. He is thorough and also explains what he is doing during exam. He made me feel at ease about my eye condition and was also helpful when it came to saving money with my prescription. Would definitely recommend this office for your next eye exam! read more

Wonderful experiences at Grin Eye Care and I would highly recommend this practice. My husband, daughter and I all "see" Dr. McGowan and have been extremely pleased. She is extremely knowledgeable, very thorough, and cares very much about her patients! read more

Dr McGowan has been seeing my daughter every three months for over a year now. She makes her feel special at each and every appointment. She's thorough, kind and an excellent Dr. I was so impressed I left my Eye Dr and started going there as well. read more

I've been here twice-once for a routine eye exam and once for eye issues. Both doctors and the student doctors I've seen were amazing. The took extra time explaining things. Professional and friendly. read more

In addition to working with Grin Eye Care in Olathe, I was thrilled to find their Leawood office, too! The doctors and staff are professional, friendly and make my family and me feel confident, healthy and well-cared for. Working with both Dr. Jeffry Gerson and Dr. Milton Grin, not only was my vision assessed, but my treatment options were carefully explained to me and all of my questions thoroughly answered. I recommend the practice for anyone seeking eye care from true professionals who understand the value of customer service and a strong doctor-client relationship. read more

I moved and chose a new eye doctor. Dr. Gerson at Grin Eye Care is terrific. I had been through numerous eye drops with my previous doctor with no relief. Dr. Gerson correctly identified my needs at the first appointment. The first use of the eye drops he prescribed gave me immediate relief. He's very thorough and personable as well. read more

Well, I guess I wouldn't know about their actual care because I didn't book an appointment. I wanted a full eye health exam because I am diabetic and experiencing some eye issues, but I also need contacts and eyeglass prescriptions renewed. Apparently their opthamologists don't write prescriptions, so I would have to come back another time for that. But they won't set an appointment for that until I have the comprehensive eye exam which is months out. I am about to run out of contacts so obviously I can't wait months for the comprehensive, and then who knows how long after that to actually get a prescription. It would be super nice for someone to handle all my eye needs, but apparently that's too much to ask here. My suggestion? Don't bother with them. There are others out there who actually care about people with multiple needs who don't make them come back multiple times to address each need individually. Wowsers. Super ridiculous. read more

Less than expected. I've been wearing glasses for 55 years and this prescription was the first one worst than my current prescription. Granted, I have extreme near sightedness, but I was under the impression she was simply going through the motions. I've experienced that with another dr I'd label as arrogant. read more

Grin Eye Care's doctors are professional and skilled. Specifically, Dr. Jeffry Gerson is well-trained to address any concerns and/or identify potential clinical needs for the eye. His passion for the optometry field shows through his stellar communication with patients and colleagues. I highly recommend making an eye appointment soon! read more

From the moment I walked in Grin Eye Care I was impressed! The receptionist greeted me and answered all my questions. I was promptly treated by professionals-I was especially impressed by the in depth testing I received. Dr. Gerson discovered some things that concerned both of us and offered several ideas to pinpoint causes. We will continue to find source of eye irritation over next few weeks. My vision test was thorough and complete. I would definitely recommend Dr. Gerson and the staff at Grin Eye Care-very impressed! read more

Our entire family (from the kids to the grandparents) are patients at Grin Eye Care Leawood. Dr. Gerson has been our Doctor for almost a decade -- and the care has been top notch the entire time. From the minute we walk in the door, we are welcomed by the professional and friendly office staff. I'd be lying if I said we didn't appreciate the fresh coffee and snacks in the beautifully appointed lobby. Dr. Gerson is always extremely punctual, and I appreciate that he can communicate and relate as well with my children as he can with my parents! We never feel rushed at our appointments, Dr. Gerson takes his time to ensure everyone understands next steps and course of treatment. If there is ever an 'emergency', we are always squeezed in the schedule. Dr. Gerson is extremely friendly and accessible, even texting and calling us over the weekend to make sure everything is okay when we have had an issue with our eyes. I truly cannot say enough good things about Dr. Gerson and his staff. They exude caring and professionalism. I would highly recommend him to anyone! read more