Went to this eyecare practice for over a decade, and was quite happy with the care I received. However, today I received a call that they had abruptly dropped my vision insurance. (less than a business day from my appointment) They did not inform me when I MADE the appointment that this change would be implemented, so I had to search for another practice if I did not want to pay 100% out of pocket. I asked repeatedly why the decision was made, but no one could answer this question. This is a very disappointing action from this practice, especially since I had been a patient there for so many years. read more

Dr Beatty is thorough, patient, knowledgeable, and takes time to answer questions and discuss treatments. Highly recommend her and this practice. read more

They are great docs. I've had all three at one time or another and each one of them are very, very, good.

Great service and attention to detail from Dr. Beatty and his staff. They care about your well-being

Wonderful group of physicians! Thanks for caring for your patients and really getting to know my individual needs. I was able to get in quickly for an urgent need...top notch facility and patient care! Great place for your children too! read more

I've been going to WestGlen Eyecare for over 10 years. I like that it's a woman owned business and they treat me well. I still go there although I've moved a nice distance away from the location. They know me and I know them so it works! You can even purchase your eye wear there too. read more

After almost 14 years doing business with WestGlen Eyecare, unfortunately, I must part ways. I was disappointed to learn that the Beatty family returned to full office appointments, and scheduled me with an appointment, after spending at least a week in Florida, and not following Kansas State Guidance for self quarantining upon their return. I would have never known had the appointment scheduler not contacted me to reschedule my original 2/17/2021 appointment because the Beatty's stay in Florida was extended due to last week's weather crisis. I was rescheduled within 5 days of their return for 2/22/2021, which I canceled. I appreciated the honesty, and explanation, provided by Dr. Eric Beatty, but it fell short of concern for my, or my families, safety, as he explained the steps he's taken to provide safety to him and his staff, through vaccinations. I am currently ineligible for vaccinations, as is my Type-1 diabetic son, and there is still no CDC/WHO guidance for transmissibility following the vaccine. My visit could have resulted in an increased risk, and possible great harm, to my son and elder Mother had I not inquired after gaining knowledge of the situation. Unfortunate, but I rely on my care providers to look out for my health and well being as diligently as I do myself. read more

I did change my review from 1 star to 3 stars because I did write my review angry and that is not fair to WestGlen Eyecare. Dr. Beatty contacted me regarding my review and we discussed my concerns as well as his. He was very polite, professional and obviously concerned about the care I received. read more

Came in to see if I could switch out glasses I previously ordered a few months ago (I decided I did not like the feel and style of the glasses I had). Amber did a great job going the extra mile to make it happen. Great type 1 experience with Dr. Beatty's practice. read more

Dr. Beatty is amazing. He is always positive and uplifting. He sets up a business relationship with you that ensures that you will want to come back. The staff is professional and the business is located in a beautiful building. Perfectly located off of Midland Dr. & I-435. I have been going to WestGlen Eyecare for over 8 years and have always had a positive experience. I highly advise anyone looking for professional, established eye care to call today and make your 1st appointment. Shawnee is fortunate to have WestGlen located in our area. Sincerely, Kevin read more

Dr Beatty (actually both Annie and Eric) are fantastic. This place is the full package. GREAT doctors, friendly staff and phenomenal facility. You have never seen and optometrist's office like Westglen Eyecare. I met with Dr, Eric Beatty last week and he is a super nice and personable guy. They have a wide range of eyewear but I love browsing through the store and checking out the upscale brands. read more

I saw Dr. Eric Beatty yesterday for my annual eye check. He is an amazing doctor and such a nice person. He takes his time getting your prescription just right, and it's apparent he truly cares about you. The staff in the eyewear department are super friendly and knowledgeable, and they carry a great selection as well. I wouldn't go anywhere else! read more

I can't say enough good things about WestGlen Eyecare. The Doctors are prompt, attentive, and progressive. They research and understand new technology, medications, treatment, and care. The entire staff is warm and welcoming. I must make mention of the office space itself. You feel as if you have stepped into a high-end optical store in LA or NY. The aesthetics, artwork, and glasses available are super cool! I highly recommend WestGlen to anyone who wishes the utmost professional care by practitioners who really know what they are doing! read more

It's difficult to rate a business that seems to ignore a customer looking for a pair of glasses. Entered the store wanting to select a pair of glasses but needed to review their selection. Was told to look things over first vs getting necessary computer information and some one would be with me shortly. I wandered through store for at least 20 min and only 2 customers came in and out quickly while I was looking. This was a very nice looking store but the service was poor at best. I finally left as no one even approached me about any interest. read more

I gave them my Medicare card, which covers eyeglasses and exams. After the exam, they billed me, and told me they don't accept Medicare only AFTER taking my card and after the exam! I refused to pay it, and now have a collection agency after me for the amount! SHADY PRACTICE, to say the least! Dishonest and predatory. DON'T GO THERE if you are elderly and on Medicare! They are CHEATS! read more

After several years of trying to find an optometrist or ophthalmologist who could evaluate and correct my vision problems on the first attempt, a family member told me about West Glen Eye Care. I was fortunate to see Dr. Kelli Smith (no relation). As a research biologist and a Photoshop professional I knew enough about the human eye and about vision problems to realize that she was the one I had been looking for. Quite simply, she's excellent! read more

Both Dr. Beatty's are amazing! They really take the time to make sure you're completely happy with your glasses/contacts! I've never been somewhere with better service and more professionalism! Also the office has a great design! I've been a patient for almost 10 years. read more

Dr. Eric Beatty and Andrea Betty are both amazing eye doctors! They've always taken me in when need when I am having an issue with my contacts. The receptionist is also very nice. I called today to order my contacts and am new with my insurance and she was extremely helpful and sweet. She helped walk me through what was best for me to do under my insurance plan and made everything so simple and easy! read more

This was my first visit to an optometrist. Dr. Gerson was great and his staff is very friendly. However, I was told my glasses would be ready in 10 days. It's been 14 days and I had to call the office to check the status. It turns out they don't even have my frames in yet. If they ordered my frames on the day I picked them out, 2 weeks ago, they should have them by now. I'm not impressed with the customer service so far. It's too bad, because the experience was great when I was in their office. read more

I've been bouncing around to different eye doctors for the past 5 or 6 years and while none of my experiences have been particularly bad, none of them were good enough to make me come back. That changed today when I had my first appointment with Dr. Beatty (Eric). The office is very nice and front desk and eye care staff are welcoming. Dr. Beatty was so friendly and genuine. He spent a good 10-15 minutes talking with me and explaining some interesting things about my eyes. I never felt rushed or like he was just there to make his quick rounds and get on to the next patient which is something I've experienced nearly everywhere else I've been. I will definitely be coming back next year. read more

I have worked closely with Drs.Eric and Annie Beatty for years, providing team care for patients requiring cataract surgery and LASIK. They are both excellent physicians and provide care at the highest level. They are adept at managing difficult cases and I often consult them for their expertise. The practice is very well run with attention to every detail of the patient experience. I recommend these physicians highly. Aaron Florkowski, MD read more

Always treated very well by Dr. Eric Beatty. He has worked hard to get me fit into contacts despite all of my issues with dry eyes. He is always a step ahead of everyone- getting the newest technologies. read more

Dr. Andrea Beatty is amazing! She has the best bed side manner and takes the time to explain everything to you. She wants her patients to be happy and will do whatever it takes to ensure you're satisfied with your contacts &/or eyewear. So happy my vision insurance has changed and I can go back to this office! read more

Another great and thorough exam at WestGlen Eyecare. After moving to Shawnee, I wanted to find a place closer, and I lucked out that this place was just down the road from me. The staff here is awesome, and the health of my eyes is Dr. Beatty's top concern. He takes time to get your contact or eyeglass prescription right, goes over the results of the different tests performed in detail, and talks about things you should watch out for based on your family history. I like how their glaucoma test doesn't involve that annoying puff of air, but the retinal scan is my favorite. I'm not a fan of getting my eyes dilated, and their technology doesn't require it. There's a small out of pocket fee if you want to go that route, but it's minimal and definitely worth it to me. I'v had the same eyeglasses for a few years now, so I haven't had to purchase frames here. They have a great selection, but since I haven't made a purchase, I can't comment on that side of the business. That said, I did require a minor repair to the pair I had, and the young lady took care of them toot sweet. I do purchase my contacts here, and they have the top of the line. Nothings too good when it comes to your eyes. read more

I highly recommend Westglen Eyecare. I have been a patient for many years and have seen both of the Beatty's and received excellent service and eye care. Very recently I woke up during the night with a corneal abrasion and was in horrible pain. I drove out to the office and was there when they opened at 9 AM without an appointment. They assured me that they would be able to help me with this quickly. Dr Eric Beatty saw me quickly without an appointment and took care of me to diagnose the problem and resolve the pain. The staff was very sympathetic to my problem and all were so helpful and friendly. They really made a bad situation so much better for me. I followed up a few days later with Dr Beatty to make sure I was doing fine and he gave me some things for me to take on my trip in case it happens again. It's great to know I have doctors that care about me. read more

Dr.Gerson and the entire Westglen Eyecare group are second to none! I have been seeing Dr. Gerson for four years and six weeks ago it was decided that I needed cataract surgery. Dr. Gerson walked me through the procedure with great care. He actually communicated with me through texting and calling on the weekend! They have earned my trust and I heartily recommend them to all.From the office staff to the experts who help with selecting glasses, they exude professionalism and caring. read more

Wow. I used to like this place until last week. I would not recommend it to anyone now. I showed up for my appointment and discovered that there was no record of an appointment for me. Even though I had received a reminder email of the appointment several days prior to the date. Turns out someone from the office had called me to reschedule the appointment WITHOUT EVER LEAVING A VOICEMAIL to that effect. As the office manager was explaining why I had no appointment, the receptionist interrupted several times that I had not been in their office in several years (I had Lasik.), as though that would nullify the value of an appointment for me. I left pretty dissatisfied. Pretty crappy customer care. read more

Went in person to make an eye appointment and was told that I would to wait to make the appointment. Waited 50 minutes before I was helped.

I will admit that I had a great experience when buying glasses from this location. My experience was so good, I decided to go there for my eye check up. I honestly felt as though I was inconveniencing the eye doctor. She didn't seem to care about what had previous happened to my eyes or to even acknowledge that she knew. I had to explain all my problems to her "assistant" who supposedly relayed the information. She gave me some contacts to put in, but they didn't feel right and she never returned to see if I was fine. I had to go back to the front desk and ask to speak with her. She rude and uninterested in my problems. I went back a week later when my contacts were still a problem. I was scheduled to see a different eye doctor, but I never even saw this doctor. Instead, I talked to an "assistant" the whole time. He would leave the room, come back, and relay what the doctor had said. If you want to go to an eye doctor and actually SEE an eye doctor, don't come here. read more

Dr. Eric Beatty and Dr. Andrea Beatty are EXCELLENT eye doctors! Their diagnosis is spot on and they get you seeing great! Combine this with top notch customer service, you should use WestGlen Eyecare for any eye issues that you may have! Highly recommend!! read more

We've had a great experience with Westglen. Dr. Andrea really takes the time with you. In my daughter's case, it was her 1st time to wear contacts & Dr. Andrea spent a lot of time getting it right. She has a really high Rx in one eye & she searched the contacts database to find one she could wear & then discounts to bring down the cost. My previous doc (Wineinger) hadn't helped me find a good solution for 40-something eyesight that was near & now farsighted, too. Her staff must have tried 5 contact Rx combos with me until we found one I was comfortable with. The staff is always nice & helpful & this year my husband started with Dr. Eric really likes the time he spent with him & the things he identified & shared with him about his aging eyes. read more

Dr Eric Beatty was able to fine tune my prescription which made an awesome difference. My previous doc failed for two years to really hear my struggles. The new ray ban glasses and lenses turn out great and a better cost then romanelli. read more

I will be taking my business else where. The doctor was okay but sorta rushed me through my exam, never had the one or two so dang fast. Didn't really care though cause she was nice but it was when I went to buy my glasses that this place failed. The lady came to help me with my glasses pitches was a blond younger girl. She was very peppy and nice, but very blunt and rude. I found funky frames I absolutely loved! I'm funky, I told her repeatedly I wasn't joking about like the larger tortoise frames I feel lots of girls are wearing. She told me I would regret my but and just was so rude. At one point ask me to hand her the glasses and put them on then said "See the larger look only fits people with fat faces like mine". I finely grimly said well tell me what to buy then and she ran around getting little square frames. I was done, I will take my else where. Just made me feel like I was an idiot. read more

My eye check was great, very pleased. The optical department - terrible, so it knocks my rating down. The day of my appointment, I walked around looking for glasses...no one came to help though front desk people saw me looking (they could have let the optical people know.) Finally an optical gal attended to me but zero customer service skills...a bit grumpy and not really helping when I was looking for a specific style. I tried shopping one more time (thinking the first time was an 'off' day) after I picked up my contacts. Again, I walked around for at least 15 min, no help or even acknowledgement I was there by optical employees...and one definitely saw me. I bought frames from Highpoint Family Vision (very helpful! there) which I discovered is closer to me anyway. read more

I have been visiting Dr. Andrea Spruyt, (now Beatty) for the past 7-8 years and she has always been very kind, prompt, and professional. About 5 years ago I was in for a routine check-up when she found what appeared to be a tear in my retina (with the use of their OptoMap machine) and referred me to a Retinal Specialist that same day. The next day I went in for surgery at Shawnee Mission Med. Had it not been for Dr. Spruyt's expertise, I would not have know about this tear until much later, and could have resulted in partial or permanent blindness. Thank you Dr. Spruyt!! read more

I have a overall OK experience. I did have to wait a month and a half for my glasses due to a mix up between the supplier and Westglen eyecare. I also have been back several times for adjustments as the fit of the glasses is not good as of yet. They have tried to fix the problem with immediacy and have been cordial. read more

This used to be a great place. I've done business with this organization for more than 15 years. I've been there 3 times in the last month and each time I've had a bad customer service experience. There has been major turnover in their staffing and there is no longer any attention to customer satisfaction. I will no longer be doing business with this place and very much recommend that others go elsewhere. read more