I've been a loyal customer of Groom Groom for a couple of years, but my latest experience was disastrous. The groomer, Victor, was by far the worst I've ever encountered. I strongly advise against letting him touch your pet. My dog returned with a deep cut on his paw, which looked like it was done in a rush. Protect your pet from this groomer! Do not allow him to come close to your fur baby! I spoke to him over the phone and he wasn't concerned at all. He brushed me off like it's a normal day for him extremely RUDE! read more

They never got back to me after 2 messages on Yelp and a direct text. Super unprofessional.

They do an amazing job with my pup! I've never been denied a late appointment. All of the groomers I've had have been excellent!!! read more

Groom-Groom - My pup after grooming. - Pet Groomers Near Me

If I could rate this business solely based on Theo, the groomer, this would be a glowing 5-star review. He's incredibly skilled, kind, and always leaves my dog looking great. Unfortunately, the rest of the experience--particularly dealing with the owner, Alex--is a complete nightmare. Scheduling an appointment is like sending a message into the void. The only way to book is through text, but Alex is chronically unresponsive. I've had to chase him down with daily messages just to get a response weeks later. It's beyond frustrating and completely unprofessional. Today was the final straw. I had a confirmed appointment, planned my entire morning around it--and they never showed up. No text. No call. No update. Just total radio silence. Once again, Alex has ghosted me, which seems to be his default communication style. It's baffling how a business can be run with such disregard for customers' time and basic professionalism. The only reason I've put up with this for so long is because of Theo's exceptional grooming skills. But even that can't make up for the unreliable, disrespectful, and chaotic experience of trying to book through Alex. Groom Groom could be great--but as long as Alex is in charge of communication and scheduling, it's a total mess. Proceed with caution, and only if you have the time, patience, and energy to beg for a response. read more

I highly recommend Groom Groom! I only wish I'd tried them sooner. They come right to your block, it's so easy, the van is clean and well equipped. I worked with Carlos, who was fantastic! He was so easy to communicate with, patient, professional and very caring towards my elderly dog who needs extra LTC to feel safe and comfortable. I'm happy to report Candace looks amazing! Hair, nails, eyes, everything. She's a new dog. So delighted. From now on, Carlos and Groom Groom are my go-to for all our grooming needs. It was easy to schedule by text as well. read more

Groom-Groom - Happy dog! - Pet Groomers Near Me

Great experience. Jessica is so kind and did a great job on my dog! Highly recommend. The van came a little late so I was worried I'd be late for work but she finished with plenty of time for me to get there. I will definitely use this service again! read more

The best grooming Stephanie is awesome Liza loves her. One of the best concepts for a business I love them read more

Groom-Groom - Ms. Liza has made her first grooming session according to Stephanie she was great (Liza is 6 months old). The truck arrived ahead of time. - Pet Groomers Near Me

Nothing bad to say about the actual grooming. However This business is very unprofessional. I've been reaching out to them for 2 weeks after being a customer for 4 years and recommended 3 other dogs to them. Do not use this service If you at expecting professional communication. Horrible customer service. read more

Carlos has been our groomer for the +3 sessions. He's great! A little more pricey but it's worth the convenience.

Very very happy with Groom-Groom and will definitely book more appointments with them. Scheduling was so easy. Couple text messages to provide details and agree on time. About 5 minutes prior to the scheduled time, I received a text from the groomer, Karina, saying that she's outside in the van. I took my dog down, dropped him off, told Karina what I wanted, then about an hour later, I received another text saying that she's done. I paid via credit card on my phone when I picked up my dog. All so seamless and easy! Also, Karina was so wonderful and caring. highly recommended read more

I give them 3 stars only because when they do come they actually will do a good job and all the groomers I came in contact with are all pleasant and great with dogs!! Now as for the manager or owner Alex... this guy has to be the most unprofessional business man ever. Call or text and in the beginning he would answer you few days later. But now he can take 2 weeks.... added few screenshots of my texts. Notice the dates Again as for the actual grooming the groomers he has on hand all do a great job. But good luck getting in touch with Alex. I called the actual groomers twice to make appt with them as I had their numbers saved from when they call to say dog was ready and they all say "call Alex" This is called The art of losing good customers!!! read more

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All I have to say is THANK YOU! I've been on a mission tryin to find a good groomer, before groom groom I tried two different groomers that chopped my boys coat up and I was very displeased. I finally got a hold of groom groom and Carlos was my groomer upon arrival. Very nice man and he has my boy Barkley looking fresh to death, it's hard to find a good groomer for a shih tzu for the perfect cut but Carlos nailed it! Only downside it's takes the company a while to respond when trying to get an appointment, other than that, groom groom all the way baby! You got a customer for life! Thank you so so much read more

Groom-Groom - Barkley the Shih tzu - Pet Groomers Near Me

EDITED TO ADD--Alex the owner contacted me and was very professional in his approach and business practice. I've changed from 3 to 4 stars because of this. Thank you Alex for understanding and supporting your customers despite how the initial situation went Groomer arrived on time and was very professional, but he did not give both of our dogs equal attention. Our first dog took over 3 hours which was way too long to groom a dog. She gets groomed every 5 weeks so this is not a matted, not cared for pet. When she was done, we spoke to the groomer and he said he wanted to take his time, so we chalked it up to being the first time. But when we spoke to the owner, he said that she was difficult and we wanted a more special cut compared to other people. So that upset us, as if our request to cut her the same way she has been cut (shorter hair, puffy paws, with a top bow) was too much? She's a Shih Tzu this is an extremely common cut. Anyway, now my male dog goes to get cut and he's done in 45 minutes? Does that make any sense? How is one dog over 3 hours and the other 45 minutes? I can understand maybe 2 vs 1 hour but that's a huge difference. In addition, he was uneven on his body and ears, ears not plucked and we could tell he rushed chopping his hair all over to finish quickly. We even offered to cancel his session since the first dog took so long but he reassured us that it was fine. For $100 a dog, which we are happy to pay for a good service, we just had higher expectations. I reached out to the owner but didn't hear back, so I suppose he's not concerned. Despite the ease of them coming to us, we will not use this service again. read more

We had Groom Groom give our one year old Shih Tzu the works: bath, cut, and nails. Stephanie did a fantastic job. Unfortunately he had some matting and Stephanie was great at walking us through how she would approach the matted hair (and that the cut would be shorter than we originally wanted). She nevertheless did a great job and he looks great! We have had some bad experiences with brick-and-mortar groomers in the area, so it was great to see our pup was calm and happy when we picked him up from the van afterward. Highly recommend Groom Groom! The convenience of having the van come to your door is worth it and the service is top notch! read more

Groom-Groom - Pet Groomers Near Me

Had an amazing experience with Groom-Groom. He arrived close to on time (only 6 minutes late) and was very friendly. He explained the entire process to me and it took about an hour and 15 minutes. My dog came out looking perfect, which is amazing considering I couldn't explain what I wanted done. It was easy to schedule an appointment and although it took a couple of days for the owner to respond to my text, he was able to schedule me that day. The price seems high until you factor in that they drive to your location. Penny smells great, looks great, and feels great (so soft)! They even brushed her teeth, which most places don't do. This was a great experience and super helpful during COVID-19. read more

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Needed to get my guys fresh and ready for the warmer weather. I was interested in Mobile grooming as one of my boys gets car sick. I found Groom-groom through a simple search. I sent a message through Yelp and received a call back same day. Was given a quote that I thought was fair and I set up the appointment. Was called by Alex the day before to confirm our appointment. Day of, Theo arrived and took such great care of my guys. I was very impressed with how well the van was equipped. I filled out a simple form and let Theo get to work. A little more than an hour later I picked up my first pup and he looked amazing! I was so happy as I was apprehensive leaving them in someone elses care. I brought him upstairs and came back down with my other guy. Again, after a little more than an hour he was ready to be picked up. They both looked and smelled amazing. The neck ties were a cute added bonus. Not even 10 minutes in the house had I already sung Theo's praises and referred some friends to him. I could not have asked for a better experience. Thank you, Groom-groom and thank you, Theo! We'll be having you back soon! read more

Groom-Groom - Fred absolutely loving his cut. Thank you, Theo! :) - Pet Groomers Near Me

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Awesome service. Very friendly and professional. My dog was extremely happy and playing . I love the door to door. It's worth it. read more

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BE AWARE. Theo Groomer Groomed our dog then she SLEPT FOR 2 DAYS straight for a 1 year old dog. SHE WAS SLEEPY, LETHARGIC. NOT RESPONSIVE TO TREAT. NOT NORMAL. UNACCEPTABLE. Let me start with we were very happy with Carlos as our groomer for a whole year since we have our dog in 2019. Carlos was the best w our dog's hair and he was super gentle with her. In Jan 2021 this year, unfortunately Carlos is on leave so we had to have our dog's hair cut by Theo. THAT'S WHEN THINGS TOOK A TURN. In Jan, Theo cut our dog's hair and she came back w asymmetrical face. See pic. She was acting funny and slow. We wanted to give the groomer the benefit of the doubt. In Feb, I showed Theo the exact cut Carlos would cut for our dog. Then she still came back w ASYMMETRICAL hair cut. (See the Carlo's cut as example then what we ended up getting) Aside from the cut being terrible, WE FOUND OUR DOG SLEPT for 2 DAYS STRAIGHT. This is not normal for a 1 year old dog. I contacted the owner Alex and he was adamant they don't offer any sedative. For the ones reading this review, I caution you sending your dog there w Theo. As every dog owner knows, they know if their puppy is off. For a dog that's only 1, why would she slept for 2 days straight w the eyes look like she was sedated. KEEP YOUR DOG SAFE. Be careful when choosing groomer. read more

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We are so lucky and thankful to have Groom-Groom as a service. It's easy to text for an appointment and they're very responsive. When we started with Groom-Groom it was the first grooming appointment our now 6mo old pup went to and we couldn't be happier. They make the process so simple by coming directly to us. They usually park their van around our block which makes for easy access and text on arrival and when our pup is ready for pick up. Payment options have been via Apple Pay or Venmo, which we love. Now, on to the service: We've had Carlos and Stephanie as our groomers and they take the best care of our fur baby. They really listen to what our needs are and our pup comes out looking (and smelling) his best. They're so friendly and always a pleasure to work with. I cannot say enough about how happy we are! Thank you! read more

I am so happy to have found you!! Theo was wonderful with Rocco and did a beautiful job. Theo was prompt;courteous and very professional. I was a little apprehensive because we had a bad experience in the past at a different groomer but Theo was very reassuring that Rocco would be very well taken care of. read more

Groom-Groom - And after - Pet Groomers Near Me

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I've used them about 4 times. The woman is amazing, takes time and care with your pet. The guy is just in it for a quick buck and will hardly cut your dog at all or just shave him down. He shaved my Australian Labradoodle down along with the tail and charged me 150 bucks for an hour of work. Another time he barely trimmed him, again done in a little over an hour. My dog takes minimum 3 hours. I was very disappointed that he didn't even call to tell me that he was shaving my dog down completely. He does what he wants and is all about how many dogs he can get in and out for the day. Extremely annoyed. read more

Love these groomers. My dog is terrified of being groomed but they are so patient that I've never had a problem with my dog. In the past he's been cut and he gets diarrhea because he's so stressed. Since I've started using Groom Groom, no more cuts or diarrhea. They park right in from of my building and are done quickly. I 100% recommend Groom Groom. read more

Excellent service..... Like 2 dogs love this place.. Easy convenient home service........

We love our Toy Poodle's Puppy cut and he always smells great after the grooming. We've tried many places over the years and this one is our favourite. Her name is Karina. Thank you, Fibonacci looks great! read more

Groom-Groom - Pet Groomers Near Me

This is my second time using Groom-Groom for my little Coco's haircut today. The groomer arrived a little early (which was fine with me) & got started on Coco immediately. It takes about an hour to complete and you get to pick up your furbaby right outside of your home. It can be a bit pricey, but totally worth it for the convenience. You can usually snag an appointment days within your initial inquiry or even next day (like my first appointment with them was). I will definitely use them again. read more

Groom-Groom - Puppy cut on Coco - Pet Groomers Near Me

First time with this groomer and best haircut my dog ever got! He hasn't been to the groomers since October after we stopped trusting our local groomers. But Rio actually looked very calm and happy when I picked him up! The groomer left him so cute and fluffy! My family and I are super happy, and will be using their services again for my havanese dog. read more

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Communication is horrible. To get a text back could last over a week at times or no word at all. Its a shame because the groomers that come have been doing a good job. The business owner should really hire someone professional to do all their bookings. I have been left hanging several times. read more

For my 2 lb Yorkie anything with grooming is terrifying For her. She comes out shaking and avoiding me for days. And I always get complaints about how terrible behaved Today she came out the truck happy, yapping her life away and with a compliment of how great she behaved. I'm beyond pleased with the service! Rita was amazing! The moment I left Chloe with her I felt 100% confident! I knew this was going to be a totally different grooming experience for our family. Definitely calling back for Rita again! read more

Groom-Groom - Pet Groomers Near Me

Rita arrived on time. It was my puppy's first time getting a haircut so he was a bit anxious and naughty. Rita was so patient and she did an amazing job with my puppy's hairstyle. read more

Groom-Groom - Pet Groomers Near Me

Amazing service! My groomers did an excellent job and were super friendly and gentle with my dog who suffers from anxiety. Worth every penny if you have a more difficult dog. read more

It's always so nerve wracking when you move to find a new groomer for your babies. Thank God I found Groom-Groom! Theo and Stephanie have groomed my dogs and they're both great. They're always on time or early, the truck is SPOTLESS and my dogs feel at ease with them. Yes you are going to pay slightly more than if you were to bring your pets to a salon but I would much rather my dog be the only one being cared for at a time and not have them have to sit around in a cage for hours on end waiting to be groomed. It's well worth the extra money to me! read more

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Great service! They were able to come day of and parked right outside our apartment complex. Amir was very nice and explained the whole process beforehand. We explained that it had been a while since our dog had been groomed that we wanted her cut short, as she had matting in her back legs. Amir took amazing care of her and she came out looking clean and adorable! Also a plus was that the service was rather quick so she didn't have to be away from us too long. We will definitely be using them from now on! Thank you for helping our pup get ready for summer! read more

Groom-Groom - Before - Pet Groomers Near Me

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We called Groom Groom for our long hair chihuahua and short hair chihuahua. The prices are very reasonable, the van is clean with new equipment. Rita was a pleasure to deal with. Very professional, asked questions about both our dogs and gave us some great recommendations. She did an amazing job especially with Chanel our long hair chihuahua. We definitely will be using their services again. read more

Groom-Groom - Chanel looking beautiful - Pet Groomers Near Me

We had a great experience with Groom Groom! I'm sure they are swamped during this time so making an appointment took a few days but Carlos showed up even earlier than expected! Our pup came out looking beautiful, happy, and clean in a little over an hour. She was also much less stressed than going to her normal groomer. We will most likely be using Groom Groom moving forward. Thank you so much for giving our fur baby a great cut especially during this weird time!! read more

Groom-Groom - Pet Groomers Near Me

This is such a great grooming service. All I had to do was call them, set an appointment and wait. Theo came right on time and did such a good job on my shihtzu. My shihtzu has had some surgery and has become very snappy and scared around strangers, but Theo did such a great job on my dog, i was so relieved! The service included a grooming van arriving at the house and grooming on the spot. My dog cut his hair cut, washed, scrubbed and nails clipped. Would set another appointment as soon as my dog needs another cut. read more

Groom-Groom - A couple of weeks after his cut and still looking good! - Pet Groomers Near Me

Best service ever ! My dog is a very timid rescue and shakes and does not do well in a lot of situations despite her being very sweet. I had a groom by a couple of different groomers in my neighborhood (Williamsburg) And I wasn't happy with any of them. One one time when I went to get Zoey I wasn't even sure that was my dog... Worst haircut ever. Groom-Groom is my saving grace. Found them online And Zoey and I couldn't be happier. She goes in the van without being nervous, she loves her groomer Stephanie and I like that she's right in front of my house. I've been using them for a couple of years now and I trust them with my little girl and highly recommend them. read more

Groom-Groom - My little girl! - Pet Groomers Near Me

Groom-Groom is the best! I love how easy it is to contact them. They come straight to our door and always take good care of our puppy. The grooming session is private and quick. Also, the van looks sanitized. The staff do a great job grooming our puppy from head to toe. I love the detail that goes in to making sure he leaves clean and cute. read more

Very professional. Arrived a little early. They called to let me know that they had to park a block away; no problem. I have a big dog who sheds a lot. They did a great job and my Jessie looks beautiful. Will definitely use again. read more

Groom-Groom - Jessie; nice and clean. - Pet Groomers Near Me

My Pushks, a teacup pomeranian needed a hair cut ASAP, and I don't trust my pets with just anyone. My Pushks is very fragile, requires professional care, and he received it today. Im very picky when it comes to service, especially when it comes to my pets. Groom Groom is convenient, travels right to door steps, absolutely a pet lover and loves what he does, worth every penny for the service Theo provides. I highly and only recommend Theo from Groom Groom. Trust me you won't regret it. read more

Groom-Groom - My Pushks after a nice bath and a hair cut - Pet Groomers Near Me

The quality of service was good, and I liked the results, but it cost $120 as compared to $80 for the same service as their local competitor. read more