Poor customer service experience. I've never been to this dog spa before and don't currently have a…read moredog--I was simply picking up my friend's dog. From the moment I walked in, I was ignored. No one acknowledged me or asked if I needed help, even though staff continued assisting people who walked in after me. One kind employee, who was in the middle of grooming a dog, tried to get someone to help me, but her efforts were ignored as well. I understand being busy, but basic acknowledgment and communication go a long way. Unfortunately, I did not feel welcomed or valued as a customer.

They kept my dog for 5 hours and still hadn't groomed him only bathed him. There is NO Reason to…read morekeep a dog locked up in a cage for that amount of time just to be groomed. When I complained the employees immediately got on the defensive and scolded me!!!!! What kind of customer service is that? Not a good one. They said they were behind with 70 dogs that day. Well they called us at 9:00am saying they had an opening and to bring my dog in. Obviously they didn't really have an opening when they are already behind with 70 dogs there that day. They never apologized to me or try to make things right just treated me like a dumb customer telling me I was wrong to be so angry. Never again!!!

Our double-coated collies are truly our fur babies, who we adopted from rescue years ago. Recently…read moreone of them had been recovering from an illness affecting her balance and mobility. Because of these issues, our girl pup had begun to develop some mats in her coat. Both dogs were overdue for grooming. Needless to say, regular grooming (even at our most trusted groomer) was out of the question because of our injured dog's balance issues that were also complicated by her hip dysplasia. As she healed, we knew it would be extremely stressful to ever leave her at a busy, noisy grooming salon. What we needed to find was a groomer who could come to the house, provide one-on-one customized grooming in a safe, self-contained environment. We needed someone who could keep an eye out for any outward signs for us to follow up as needed with our vet. Most of all, we needed to find someone who was knowledgeable, caring, gentle and committed to the well being of our pups while under their care. We found all that and more with Amanda of Keep Pup Mobile Grooming Spa who I found thanks to the Yelp community. I cannot recommend her more highly. Our dogs immediately took to her as another member of the pack. Amanda was super responsive in providing appointments that fit our very challenging schedules, and worked with us to ensure any special health concerns were addressed. Her mobile grooming spa is immaculately kept, and Amanda has high standards to ensure a safe, low-stress experience for pets and owners. We plan on booking her as far in advance as possible to ensure our fur babies get the very best, right here in our neighborhood. Gotta love that! Result: Happy, healthy, sweet-smelling pups who feel as great as they look.

Amanda is pretty awesome…read more I found her through a rando search on another social media site, and since my Duchie hates all things grooming inside a store, I figured I give this a try. It is best to contact her via text, and give her needed information; breed, age/sex of pet, last grooming date, etc. She will let you know if she services your area and will provide you with an estimate and window of her arrival. Amanda is prompt, in fact she arrived early for the appointment (she checked with me first) and she did an amazing job with Duchess. I have to admit this has to be her best grooming yet. You can tell that she enjoys her work by her performance. The grooming is on par with area groomers, but you get a more personalized touch, AND you don't have to leave your home. I have already recommended Amanda to family and will be using her again.

If you are new to the area (Like I was) and looking for a great groomer....Wizard Of Paws is the…read moreplace! I bring my Shih Tzu here. She always looks amazing after...and she is well taken care of and in good hands while there. Shannon Sizmur & Fendi

I cannot express the overall amazing customer service I received here. I have a very nervous…read morepittie & a puppy and they took such great care of them! Extremely professional. Above & beyond customer service!

I will go back again. I took my dog for a summer buzz cut and he turned out great. He was even…read morehappy about his experience afterwards, which is unusual because my dog gets very anxious. The staff were great and worked with me about getting my dog in and out because of his medical condition. They were very flexible and understanding. I wasn't able to take advantage of the service, but they have a commuters special where you can leave your dog for the day while you are at work and they'll take him/her out throughout the day. You definitely get peace of mind here.

My dog is treated well and she smells clean after her spa appt. I love having a monthly spa…read moreappointment so I know she'll be treated well. The staff knows her idiosyncrasies and that's great!

Katherine Wickum showed up to our home for a puppy training consultation and we were suppose to…read morestart training the next week, but she didn't show up and has not responded to any forms of communication. If this is the way she treats her customers, then she shouldn't be promoting her business or be in business!

Very good place they treat your puppies very nice here and they did a amazing job on my Shih Tzu…read morepuppy

We had a great first experience at The Groomery. It's in an adorable little building in Old Town…read morewith parking which is very convenient. When you walk in there's a small entrance that separates you from the grooming area. It seems really secure for the dogs inside. They have a book showing the different levels that they can cut which is really helpful! I had a nice chat with the groomer and told her everything we wanted. She followed my instructions and my dog looked adorable! It's a bit pricier than what I've been paying in Vienna, but we will be back for sure.

The groomers at Pet Stop are the best! They're very good with my 15 year old who can be…read moredifficult-he's banned from Petco and PetSmart, so glad to have somewhere close by to take him! They're very also don't up charge!

I had high expectations upon arriving but was a bit disappointed. First of all, the exterior of…read morethe building reads "open 7 days a week", however it is actually closed on Sundays.The 2 staff members ignored us upon arrival, during our stay, and upon departing. To be fair, we have a pet bird, so my expectations may have been for having more bird stuff. I doubt that we'll be returning

Great communication and quality work! Very happy with how my dog looks! We will definitely be back!read more

They did an excellent job grooming my dog! I would recommend them again. I also loved the video…read morethey sent me of his hair being cut.

I love this place for my 2 toy poodles! Great job, and she offers a military discount! As long as I…read moream stationed in Dover, I will be taking my pups here for grooming!

Affordable boarding if you need to leave your dogs while you are on the beach of Delaware/Ocean…read moreCity, MD. It's fine to leave your dogs here and get them bath.