wonderful experience with Mr Larry Lewis, I was treated professionally and reminded me like talking with an old friend. He helped me in purchasing a Lexus and am quite pleased with his service in making it easy with this arduous process . Thanks Larry! read more

100% recommend this dealership! Zach our salesman, was professional, efficient and genuine. Jordan is top notch and made us feel very comfortable throughout the process - Ali in finance made the process painless and was very efficient. Due to them, we will be back to purchase more vehicles in the future! Thanks so much. read more

I was car shopping for a few months and found a pre-owned SUV at Groove Toyota. I called the dealership and salesman, Daniel Bailey answered. We set a time in an hour and when I arrived Daniel had both SUVs I inquired about, up front, washed/detailed and ready to test drive. First, I hate going to car dealerships and it's a stressful situation I try to avoid but Daniel made it a pleasurable experience. I've been in sales for over 26 years and I appreciate a good salesperson who doesn't make you feel like you're just a # or that is overly aggressive. Daniel asked great questions up front to ensure he was providing good service and not wasting my time. He cared about what I was looking for and what was important to me. I felt like he was listening and seeking to understand vs just selling me. I really appreciated that. I left that afternoon, torn on what I was going to do, as I had a couple of SUVs I was interested in at other dealerships, but in the end I came back to Groove Toyota because of Daniel. We made the sale on a busy Saturday and he stuck by my side through the entire process, which included me trading in my truck. To the management at Groove, you may have 80+ salespeople fighting for a sale, but it's the ones like Daniel who build loyalty out of customers like me by treating people with respect. Daniel represents your dealership with integrity and character, and these are qualities you just can't teach, but should appreciate. read more

The Customer Service really went down here. I woke up early to drop my car off for an oil change. I was told that even if you make an appointment, it doesn't really matter. Just show up as soon as you can. When I showed up, it took a while for someone to see me and come out to get my car. They told me it would be a couple hours so I was prepared to go back home and do something else. Maybe two hours later I got a text saying they were done with the initial oil change but had some suggestions on other services. I declined the other services and said I would be picking up my car shortly. When I walked into the cashiers office, no one was in there. I waited around and looked at the car service people they all kinda looked at me and laughed. Eventually, the cashier walked in and she even said none of my guys came in to help you? And I said nope. And she said I'm so sorry but what can I do for you and then I told her I was just picking up my car and coming to pay. Overall, the price for this oil change is way more expensive than the other Toyota dealership I went to prior, so I don't think I'll be coming back here just because of the price and the bad service. read more

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Groove Toyota is the best Toyota dealership in my eyes right now. I rented a car from them last minute for my trip and they were able to get a in a vehicle I wanted right away and the vehicle was very clean.. they even cleaned and washed it before even giving it to me to rent..like which dealership does that! The rental crew were very professional and very outspoken and answered all my question. I'll definitely rent again from them! GO GROOVE! And than you to the GROOVE RENTAL CREW FOR THE BEST EXPERIEN read more

Groove Toyota - Car Dealers Near Me - Englewood, Colorado

Final update: After Groove installed my tie rods, I began noticing a rotational vibration coming from underneath the vehicle. I contacted Groove, and they brought the car in for inspection. Two of their mechanics test drove it in an attempt to replicate the issue but claimed they could not identify any problem. They told me the vibration was due to my tires. I explained that the tires had never caused any vibration before and that the issue consistently occurred around 40 mph. Despite this, they maintained that nothing was wrong and that no repairs were necessary, stating they could not reproduce what I was experiencing. I then took the vehicle to another mechanic, who quickly identified a blown needle bearing as the cause of the vibration. This experience reflects a broader pattern I encountered with Groove. Each time an issue arose with my vehicle, they were unable to diagnose or replicate the problem, while other shops were able to identify the issues almost immediately. Based on my experience, I strongly recommend getting a second opinion if you are told nothing is wrong by them and bring video proof or they will still say there is nothing wrong, especially if you are still noticing symptoms. Otherwise, you may risk further damage due to an undiagnosed problem. Personally, I would not return for repairs unless it was something they were obligated to address under warranty. read more

Groove Toyota - Car Dealers Near Me - Englewood, Colorado

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Emily and Ian took great care of me. Hardly needed lube. Cause the oil had already been changed. Happy with my used car purchase.

Thamk you Ian and Mike for taking care of me! you held my hand and genuinely were interested I. helping me make the best decision based on my needs. I'm excited for my new Toyota RAV4 plug-in hybrid read more

i've never seen such an unprofessional company in my life, thinking it was still Bert We flew in from Scottsdale to purchase an automobile so that we could leave here in our in just fly in and and the sales person was probably 12 years old mentality of a 12 year-old very condescending very immature. Just not what we Colorado has changed so much. just a dump now as far as I'm and the people have really showing what woke I would never buy anything at this dealership. If it was the last dealership, I would rather buy a Ford then buy a Toyota just the most unprofessional company I've ever dealt with from starting from the that three on their thinking they were beauty, or I don't know what they were trying to do fixing their butterfly eyelashes and lipstick or I don't know what they were putting on their lips syrup, but I would never shop at this place. It's a dump. read more

We have purchased 2 cars here now. Jonny Salazar is the best. He is very patient with the millions of questions I had. He answered each honestly and was calm and thoughtful. Most car guys seem to want to rush to get you to sign. The dealership is any to get to, centrally located. Def recommended Groove and Jonny read more

Dan, Jonathan, and Vinny made my entire buying process so smooth and hassle free. I first met Dan who by the way is THE sweetest man ever, I told him about my bad experiences and how most dealerships I felt pressured, he understood and made everything pressure free, you can see he genuinely enjoys his job and his customers. Jonathan was amazing describing all the techy stuff and was Dan's right hand. Vinny was amazing at explaining financing, as financing literally anywhere is difficult to understand, Vinny took his time and repeated information whenever I needed it. I appreciate everything these guys did for me and recommend them to anyone looking for a car! The only part I would change is if I could get the car for free, but ya know nothing in life is free and I am more than happy to spend money on Toyota since I am a self proclaimed #toyotagirly read more

Groove Toyota - Dan & I with Pearl - Car Dealers Near Me - Englewood, Colorado

Robert Anderson was awesome! He walked us through the entire buying process so effortlessly and seamlessly. He was so kind and truly cared for how we felt and the entire process. Thank you for your kindness read more

I recently purchased a vehicle from Groove Toyota, and I had an outstanding experience thanks to Emily. From the moment I walked into the dealership, she was professional, knowledgeable, patient, and genuinely focused on helping me find the right vehicle for my needs. Emily took the time to answer all of my questions thoroughly, explained every step of the process clearly, and made sure I felt comfortable without ever feeling pressured. Her excellent customer service, honesty, and attention to detail made the entire car-buying experience smooth and enjoyable. I truly appreciate her dedication and professionalism. If you're looking for a stress-free and enjoyable car-buying experience, I highly recommend asking for Emily at Group Toyota. She went above and beyond, and I couldn't be happier with my purchase. Thank you, Emily, for your exceptional service! read more

Had an appointment at 1pm for an oil change. Two hours later I'm still waiting for them to take my truck into the bay. They don't tell you that it's first come first serve. They also sent out a coupon for a $64.95 oil change. I had to pay $85.00 and was told that the cashier doesn't know what she was doing when I had called to get the price of a oil change before my appointment .. I will be changing my oil myself from now on! read more

It's a bunch of bullies who rip you off!! I'd go anywhere else. They give Toyota a bad name!!

Tyler was extremely helpful and didn't stop until we were satisfied. Inna in financing was very personable and not pushing us to get extras we did not need or want. read more

I purchased one of the oil change packs, but be sure to plan for a minimum week in advance if you want to use it. If you try and do a walk-in for an oil change, you'll need to "drop your car for the day." Groove used to have excellent customer service so it was worth the commute over. I spoke with someone in the service office today who was very short and clipped with their responses when they shared the new practices for getting in. I don't recommend purchasing the oil change pack unless you live close to Groove and have more flexibility in your day. read more

Mitch was wonderful! So knowledgeable and helpful. Took his time with the test drive and explaining everything to me.

I can't say enough good things about Braden. He truly went above and beyond to help me and my family get into a reliable vehicle when we needed it most. From the very beginning, he was kind, patient, honest, and genuinely cared about helping us find the right car for our situation. Because of Braden's hard work and dedication, my family now has dependable transportation, which has been such a blessing in our lives. Having a reliable vehicle has made a huge difference for us, and we are incredibly grateful. Thank you, Braden, for treating us with respect, answering all of our questions, and making the entire process smooth and stress-free. Your help means more to us than you know. We are truly blessed and thankful for everything you did for our family. read more

Summary: Make sure you go through used cars with a fine-toothed comb when considering buying from Groove. They don't do their due diligence, use deceptive add-on tactics, and will completely ghost you once they have your money. Find your used cars elsewhere if you can. I came into Groove on June 19th looking for a new-to-me truck I saw online, ready to trade in and buy. My scheduled sales guy wasn't available, which was confusing, but I rolled with it. On the test drive, the salesman didn't know much about the vehicle beyond the Carfax. I noticed some cutouts in the bed where old speakers were and a broken tonneau cover, but figured no big deal and proceeded. Then came the usual negotiation games: trying to dismiss my Carvana trade offer ("those aren't real"), pushing against my credit union financing, and attempting a massive markup by tacking on a $1,299 window tint (on a truck with factory rear tint) and other junk fees. After calling them out, I got the price back down near advertised, factored in that the TRD Pro shocks had no service record, and bought it. As soon as I started it up to head home, Android Auto failed because "no access to GPS." On the drive, the audio sounded terrible. That weekend, I took it on a long drive and found out the GPS, Android Auto, and premium JBL audio were completely non-functional, pre-collision warnings were also listed in the system, and the brakes caused a terrible steering wheel shake from warped rotors. When I contacted my salesman, he told me to bring it back in. I drove back with an earbud in and a janky phone situation for navigation. They kept my truck for 3 full days. They re-calibrated the sensors and eventually did the brakes, but communication was awful--my salesman never checked in, and when they ran out of rental cars, it took a chain of managers just to approve an Uber home. They gave the truck back saying they couldn't check the GPS or audio and had "no idea" about any issues. When I had asked for the listing to prove what was advertised, I was told it was deleted and they couldn't provide it. When I asked for the manager's contact info to ask about return options, the salesman claimed he didn't have his own manager's number, but once I texted the front desk to ask for a manager to discuss return/exchange , suddenly the salesman started replying. The next day, I took the truck to an independent audio shop. In less than 10 minutes, they diagnosed that the previous owner had ripped out the stock speakers, cut the wiring, and removed OEM components. It cost me $5000 out of pocket just to get the audio and Android Auto working. Groove sold me a truck at a premium price with thousands in hidden defects, provided zero real support, and gave me the runaround until I pitched a fit. Test drive every single thing and check them top to bottom, because Groove sure doesn't. Needless to say, I've advised all my friends and colleagues to avoid Groove like the plague--they do not do their due diligence, they are a pain to deal with, and they'll gladly make use of false advertising and predatory sales tactics. Go anywhere else. read more

It's a nice, clean, full service dealership that does a high enough volume of business that I was able to get the exact kind of vehicle, in the exact color, the exact year and in the exact trim I really wanted. The dealerships in Colorado Springs could not help me. I wanted the hybrid version of the RAV4 with the sportier trim. I found out the manufacturer simply sends the dealers whatever they want. The dealerships have no real say regarding this type of vehicle. I am pretty sure Toyota bases it on dealership volume. I didn't have to wait weeks or months. Our sales rep, Brayden Power was able to help us right away. There were a couple of things that I thought were hiccups that Brayden took care of. Initially once the service department detailed the vehicle and Brayden handed me the key fob, he only had 1 key fob. In addition, the wheel lock was missing. Brayden was persistent and was able to secure both for me a few weeks later. It was nice to work with Brayden. read more

Jeff Flores was great to work with! He wasn't pushy and really stuck with our timeline. Something I've missed at other dealers.

Came here to get my car serviced/ an oil change and it took me getting out of my car and approaching a service guy to get some help. For reference--There were a few just standing around and I had an appointment. Once I got some help, I explained some other things that I noticed that needed some attention on my car and was told that I would just need to make another appointment. I did ask if they could get me to check things out while I was there and he said no, just call for another appointment. The oil change was done quickly and when checking out the gal was super kind and helpful. A bit disorganized and felt a like it was an inconvenience being there. read more

The service here is awful. This place is terrible. Everyone that I know who has a Toyota goes to the dealership off Arapahoe. I just purchased a tundra brought it here. Once for an oil change. I will never come back here again. Also, there's no way they have that many positive reviews on Google bots write their reviews read more

Needed a 12v battery for 2022 Rav4. Called for a price. $168, for the battery, $50. to install. Decided to use them, so called to schedule & confirm the price. Josh in Service Dept said $50. for the install, & Jose in Parts confirmed $167.27 for the battery. Went to drop it off, and chap up front (one of the service managers) said, "It will run about $350. Told him I'd called TWICE in 2 days and was quoted $218. His response, "Jose isn't even working today." Yeah, well, someone claiming to be Jose quoted the same price as the day before. Cancelled this appt, the upcoming service on my Prius, and won't be buying the $219. service contract for our daughter's Prius. Never had an issue with Groove before, but probably won't be going back. read more

Great experience the sales representatives was very respectful and nice. His name was Al Cervantes if you need any help he is great!

I had the best experience with Jaidyn. She was kind, professional, and advocated with me. Excellent buying experience.

I worked with Edgar for a new Toyota Tacoma TRD sport and he got me the best deal! He was super personable and professional the whole time. Groove Toyota is the place to go! read more

Our salesman Matt Leising was the best! Super easy buying experience! He let us know all the ins and outs so there were no surprises and he got us all great deal and on our vehicle. read more

I went into Grove Toyota to look for a new or used 4Runner. The Sales person, Chris Meighan met me and was very helpful. Chris is very knowledgeable and seemed to genuinely want to help me find a 4Runner that was best for me. I highly recommend Chris to anyone buying a car from Groove Toyota. read more

Bought a gold certified Tacoma a couple weeks ago. Discovered a critical safety item missing. Talked to one of the sales managers Luis Giraldo and he got a replacement ordered and contacted me when it was ready! Very much appreciated! A happy customer! Thank you! read more

Excellent customer service by the sales department. Zack is proactive and ve helpful even after sales he was in support with queries we needed read more

Had a great test driving experience with Alfonso today! He was very patient and helpful, and helped me learn about the 4Runner i was looking at. I also happened to have my cat with me on a harness and he was very nice and accommodating! read more

Sales rep Jonathan was great. Helpful and patient explaining all the features of our new vehicle.

I have been wanting a GR86 for many years and I finally took mine home today! Byron was my sales rep, he made the whole process easy and stress free. I thought I was going to have issues because of my credit and income- I wish I would have come in sooner and not listened to the people on Reddit. I was a little nervous since it's a big purchase, but Byron and Lee in finance made me feel at ease. They even paid for my Uber ride to the dealership, which was a huge bonus. Thank you! read more

Groove Toyota - GR86 - Car Dealers Near Me - Englewood, Colorado

I have finally decided to post my review of Groove Toyota. It is not a good one. I'm posting this in hopes people listen to my warning and story. Id first like to thank and applaud the FEW good people there, Bryant, Mason, and Johnathan. I have bought a couple cars from dealers and even worked for one, these gentleman are fantastic people and will always have my respect. They helped when things could not get any worse, and gave me a good deal on the truck and car(s) i bought. If you ask anyone that has been there for at least a little over a year they will know me, ask about what happened with the truck in the car wash. To start from the top, I was in the market for a new truck as someone totaled mine. I saw they had a Chevy 1500 there. very nice low miles Not a DENT on it at the time (we are getting there). I called in and some sales guy answered (cant remember his name, we will call him bob) to confirm availability and Bob said they had it still. i then stopped by at about 5:30pm. test drove the truck and loved it, i talked them down to a price i liked and so we started the paper work process, well i was told there was some people in front of me, no issue I don't mind. well we finally get in there and its about 10:30pm! whatever my credit application is all done and they already have paperwork ready for me. get a couple things added on etc, well the finance guy was a absolute rude man. pushy no respect etc. he no longer works there as you can imagine. get the paperwork done and its 12am when we are done. i tell them i want the truck detailed and ready for me after i get off work. next day comes around and i go to pick it up. Bob the sales guy i only spoke to on the phone never met at all during the process takes my truck through the wash and i guess he failed to line up the truck properly and it hopped off the tracks damaging the car wash and the truck i just bought. i have yet to be notified and i see a couple people gathering around my truck. Johnathan come in and introduces himself to me and says he has bad news. well we walk out and he starts explaining what happened as i'm looking at my new to me truck i just bought the day prior. passenger side is all dented front fender, some door damage and the main section was the bed. scratched down to primer in most of the spots. there was a tiny ding on the driver door. well they give me the options, look at something else, we scrap the deal and go our separate ways, or they fix it no charge and give it back to me. i opt for them to fix it as they had nothing in my price range and or anything i liked. Johnathan was very respectful and helpful. through the process of getting it fixed, and had the body shop push it to the front of the line. my fiancé picked it up and surprised me with it. well after our road trip that happened the next day and i finally got it washed myself i noticed there was two very tiny dents still. driver door and passenger fender. at this point i was sick of dealing with most everyone at the dealer so i figured id get it fixed at a later date as they are hard to notice. fast forward a couple months we wanted to get my fiancé a nicer car. my credit got better and hers was good. we saw they had a nice ford explorer ST. super nice car drove great, well i figured they owed us one and so we worked a deal did paper work etc. well couple weeks go by we have the car in our possession and we were told we got approved on it no issue. around a 11% or lower rate. at this point we are dealing with a different finance guy than when i bought my truck. he was nice at the start treated us well and said we got approved. well couple weeks go by and we have yet to receive anything from the banks etc. i call in and ask. now he is saying we didn't get approved and we need to put more money down and we will have to work with air academy credit union which they are god awful. i say no make it work. he gives us the run around and I'm finally fed up so we take the car back and tell them they have to give us something else at a lower rate. well we land on a jeep Cherokee fully loaded nice car. now dealing with finance guy #3 he was actually very nice and honest, we get it they say we are good no issue. well couple days go by they call us saying they are having issues. so i finally snap on finance guy #3 and tell him very directly and firmly they better make it work or else we wont be bringing this car back period. well that poor gentleman made it work and got us the deal at the rate we wanted and a much lower price while also being extremely helpful, he was the only finance guy we had that was worth anything. thank god for him. In the end. I will never buy from them again or recommend anyone to them. Johnathan, Bryant, mason, and finance guy #3 were the only people that truly helped us with anything. Bob no longer works there and I'm unsure about finance guy #2. best of wishes in your car buying endeavor. read more

So many people are quick to leave a negative review. I can honestly say that I have purchased 3 vehicles from this dealership in the last 3 years and the experience was just exceptional. Bryant my salesman was so easy to deal with. No pressure, just a relaxing easy experience. I was happily surprised to find out that Zach the sales manager is still there and he's a huge reason that I keep coming back to Groove Toyota. It was a very smooth, stress free, and quick experience. I literally walked in at 9am, and by lunch I had a deal, and signed on a new truck. I know in today's world, there's a lot of high pressure sales and dealerships that forget about you after the deals done, but this dealership cares about you and the relationship they build with you. I would highly recommend this dealership to anyone and everyone who wants an exceptional experience when purchasing a vehicle, because this is your place, and you will not regret it!! read more

Terrible experience with Groove Toyota and I will not return. The engine blew on my 36k mile, 2023 Toyota Tundra Platinum (Recall/Known Defect). Groove had my truck for 7 weeks before completing the repair. In the meantime, I was "loaned" a Tacoma. Not a huge deal except I use my truck for work. It did not meet the need with its smaller, uncovered bed, and I had to rent a trailer for some of my jobs. Again, not a big deal. I had the loaner for 7 weeks and put light miles on it (2500 miles). When I turned it in, they took the keys. I got my truck and away I went. I noticed several days later a $350 charge on my credit card. I received no invoice, no call, nothing. After chasing them down over several days (no one would return calls or respond), I was told the charge was to repair rock chips to the windshield. I never noticed any while driving and it was never brought up during the return. Even if true, that would be normal wear and tear in Colorado in the winter time. They had no solution for me. It's bad enough I didn't have my truck for nearly 2 months (actual repair took two days!) Stay away! And obviously don't buy a Toyota. Reliability reputation is gone. V6 motors are grenading due to poor quality control at the factory, as well as poor engine design. read more

Groove Toyota - Towed Tundra. Undriveable. - Car Dealers Near Me - Englewood, Colorado

2 percent surcharge on credit cards? (This was for my $370 service on my car.) Greedy, deluxe. Thanks for making sure I will never return to Groove Toyota. Um, Groove will never again get 2 percent surcharge on the credit card in my wallet. read more

My daughter was looking to buy a used car in Denver (she lives there) and we stopped at Groove Toyota. We had seen a 2023 Hyundai Sante Fe Hybrid listed on their website for about $26k. After driving the car, we asked for their "out the door" price and the price quote was $33,300 after taxes and included an extra $3,800 in dealer added accessories that were not disclosed on the website and we were told that they were non-negotiable. I called later and spoke to a sales manager to express my dis-satisfaction and he claimed that we could have refused the extras.....but that was clearly not the case when we were in the dealership. I would recommend avoiding the place but if you go in there, expect high pressure sales tactics and hidden fees. I told the sales person that nobody was going to pay $33k for that car and they scoffed at me. I looked it up as I was typing this review and noticed that they've dropped the price $1,500 this week. They might actually sell it if they quit with the deceptive sales tactics. read more