Update 2026/03/05:…read more The maintenance issue was resolved on March 2, 2026. After I posted the February 26, 2026 review (see below) and emailed multiple people at Onyx Capital Management on February 26, 2026, Mr. Zachary G., the maintenance manager, personally intervened, reviewed my video evidence accurately, apologized and took full accountability for an initial vendor error. He ensured the repair was completed promptly and followed up with professionalism. I am updating this review to reflect that the operational failure was eventually corrected. However, I am raising this review from a 1-star to only a 3-star rating because the administrative process remains a concern. The general manager, Ms. Victoria L., prematurely dismissed my concern and deleted my community post shortly after it was uploaded. She also posted a public comment stating that the lamppost had been fixed, based on an inaccurate assessment of my video evidence. Furthermore, she did not reach out directly to clarify or correct that public statement once the error was identified. While the maintenance leadership is professional and capable, the administrative side of the business still has significant room for growth regarding transparency, due diligence, and resident communication. ------------------------------------------ Feb 26, 2026 My HOA has Onyx Capital Management as our management company. On 11/28/2025 I submitted a maintenance request for the replacement of a lightbulb of the lamp post facing my rear door. As for 2/26/2026, almost 3 months later, the lightbulb is still not replaced. I sent video evidence that it is not fixed. They replied with a photo of a working lamp post, not the one that is broken. Thus far, this company has FAILED miserably at keeping the promise stated on their company website: "At Onyx Capital Management, we set the utmost standards to provide care, support, and quality to our homeowners and Board Members." I have sent multiple emails and called a couple of times. I have been patient. But this latest replay is the last straw. Onyx Capital Management's failure in this case is completely unacceptable. ------------------------

I'm President of the Cobblestones At Chestnut Hill Homeowner Association and contacted Onyx when…read moreThe Board decided to end the management contract we inherited. I was comfortable negotiating terms with Vicky and Zach and I knew they understood every concern and past mistakes the new Board didn't want to repeat. Our Onyx contract is still only 4 months old but after our community town-hall tonight, The Board and and community have expressed nothing but praise for our new management company. Our files, documents, investments, and our money is respected. The quality of work contractors they have recommended and brought to us have exceeded expectations. Onyx is who you MUST use for management If you are a mindful, honest, and caring HOA Board that wants to move your neighbors to be excited, activated, and hopeful.

Adam has always been very communicative and helpful. The application, approval, and move-in process…read morewas easy. Maintenance is prompt and effective. Would definitely recommend.

Nice modern apartment in a very convenient location. It's a new building so there's the…read moresatisfactions of knowing everything is still in good condition. Each apartment comes with stainless steel appliances, gray hardwood floors, an updated bathroom, washer/dryer in unit, and a digital intercom. The interior design of the apartments was one of the best I'd seen in this price range and location. The overall building is also secure. You need a fob or code to get in. Delivery packages can also be delivered inside the building through a code instead of being left outside. The apartment's digital intercom also allow you to see who's outside. Management for the building is also very responsive and accommodating. They really try to work with you if any issues to arise. The only downsides of this building are the construction next door and the thin walls.

Cory was responsive and helpful with my real estate needs concerning property management of my…read moreinvestment properties. Every concern I had was immediately addressed.

Great service and personable folks to deal with. I definitely would recommend them. It's always…read moregood to try different companies.

Mark was out again today. His excellent service and quality of work goes far and above what we…read moreexpected. Our garage and a few other repairs within the house were completed. My husband and I will definitely contact Mark in the future for additional work. We appreciate someone who takes pride in what they do.

From the owner: Home Improvement Repair Kitchen and Bathroom read more

We are moving from Bucks County down to Philadelphia, rending from JG Real Estate. During this…read moreinitial month as we move in, the folks at JG have been tremendously helpful and responsive. They have fixed everything we have asked them to fix, and even came to the rescue near-instantly when a key broke off in the front door lock. Their online portal for reporting issues is intuitive and useful. The staff, especially Bryan Cairns, has been responsive and friendly. Best landlord situation I've ever had, so far.

Absolutely nightmarish. They don't care about their tenants wellbeing or safety in the slightest…read more We had a colony of squirrels living in our walls for 3 months before they did anything about it and now we have a leak downstairs that they've ignored for 5 days. AVOID AVOID AVOID

Nice property and amenities, flexible terms. Otherwise maintenance is horrible. 3 calls during…read morewinter months about heater consistently running but not getting hot. No one could figure out the issue... Several $400 monthly electric bills and management telling me that is normal? For an2 bedroom apt? For one month? They didn't want to replace the heating system. Pass the energy costs onto me while just wasting energy during a time when research tells us to conserve energy. Save urself the headache. Luckily I took a short term lease and left immediately

I'm looking at the on line photos while sitting in the "business suite" of Ark and its almost…read morelaughable. I have lived here for almost a year now and rarely experienced the running list of amenities that they can claim you will receive when you move in here. The landscaping is awful, unless you happen to live near one of the Korman offices. We complained for months before they actually tended to the front of our apartment and we had to clean up the trash and debris behind our place ourselves. The "country club setting" and gym consists of 2 old treadmills, weight machines and free weights, in a very small room and there is usually one machine not working. At the moment the, fully equipped locker rooms with saunas and showers" are closed while they renovate. The 2 computers in the business area rarely work and when they do, they are not monitored, so people can sit there all day without letting anyone else utilize them. Also, the area can be closed without any notice to residents for "korman meetings". The apartments are poorly maintained and have been degrading since the day we moved in. The ceiling in our bedroom was leaking for weeks before anyone even came to look at it and this happened on 2 occasions causing severe mold damage on the walls, ceiling and carpets. Insects, warped counter tops, dripping sinks, leaking washing machines and dish washers.......and the staff is rude and unprofessional when asked for help or assistance. No wonder they require renter's insurance. Overall.....extremely underwhelmed.

Nearly impossible to get in touch with these people. Beyond frustrating and really considering…read moregoing through the hassle of breaking my lease because the management is THAT BAD

If you are looking at a property to rent and they (or as they are now known, Community First) are…read morethe property manager, heed my warning and look elsewhere. They are the ABSOLUTE WORST! When my daughter was living in one of the Properties they managed, it was IMPOSSIBLE to actually speak with someone and emails and maintenance submissions to their portal went unanswered. Her lease thankfully ended 7/31/2022, however, she still has not received her security deposit (which according to the lease THEY signed, should have been returned in 30 days). Of course I have made countless calls and sent multiple emails with no response. Don't let the fact that a former Temple Grad and Army Veteran is one of the managers of this company. It means NOTHING!! I would have expected a company with some kind of integrity.

I rented a home through them and they were very good about vetting renters, keeping up on repairs…read moreand fixes, and they ensured I was abreast of all options and decisions. I also sold a house through them and needed to remodel the house prior to the sale. Linda came to the house multiple times to help me figure out what needed fixed/updated, she offered many options for contractors and I gave her a schedule i wanted to keep and she helped a lot ensuring I was on schedule. Overall a pretty good experience through them and I would suggest them over many others.