We came into The Backyard Barbecue Store to get some rubs that you you cannot find just anywhere,…read morespecifically Meat Church and Porkmafia. The store has a huge selection. What we didn't realize was the absolutely giant variety of charcoal & gas grills and outdoor kitchens the store has. Seems that they have everything related to outdoor cooking. Many of the brands are ultra-premium. We have been cooking on the Big Green Egg exclusively, don't have a need for new gear, but it was really nice to hear about this stuff. Arriving hungry form the northwest suburbs we pleasantly surprised to find out they also SELL barbecue. It was lunchtime so we took a seat at the bar, each having a beer and a sandwich. The pulled pork and the brisket were really good. This is definitely a destination store, trip-worthy from anywhere. We will be back!

I can't believe that I have to tell people about this place. If you are looking for new grill…read moreequipment, classes on grilling or just some great advice this the only place to go! We have been looking to upgrade our grill for a number of years and have finally done it. I really wanted the a good looking grill area and looked many places to either custom build or have a good looking pre-made cabinet. First the custom build was out of my price range. I wanted to have the gas grill and the egg in the same unit but was not able to find any at all. I found two units that I could push together but they were really ugly. Then I went to the experts, The Backyard Barbecue Store. First they were more knowledge about the grills themselves than anyone else and they have a company that makes units just like I wanted. Bonus, they have multiple finishes for you to choose from. I stopped in a couple of times before making my final decision and they were so knowledgeable it was stunning. They were super patient with me. I am such a novice. They do classes here too. I am planning on taking one on how to use my new Big Green Egg. Mike, has already spent an hour of his time giving me some rudimentary instructions. So generous of him! If you are thinking of entering the world of grilling or replacing some existing equipment you would be foolish to not, at least, stop in here!

These guys were so helpful in getting our fireplace upgraded from wood burning to gas. They have a…read moregreat showroom with so many options. Got our fireplace upgraded last November just in time for the holidays and we have had a winter and early spring filled with nice ambiance in our den. The whole installation process only took about 4 hours from installing the gas line, putting in the gas logs, sweeping our chimney and painting the interior box. They came out a few weeks later and got our nice new glass doors installed replacing our dated old 80s brass ones. So efficient and couldn't be more satisfied!

It's been YEARS and they still haven't fixed the two holes in my floor or both sides of the fire…read moreplace on the wall left undone. I've asked several times and they always say they'll call me or come by and never do. I fulfilled my side by paying every cent I owed and they left my fireplace work undone. UNACCEPTABLE. Oohhh and they were supposed to come back and calk. Never did. Everything was just a mess.

After years of dealing with the frustration of a Pit Boss Pro vertical smoker having horrible…read morecontroller issues (not only with Bluetooth and Wi-Fi connectivity and a HORRIFIC app) but temperature swings of 20 to 30° range! The controller would know it was 20 or 30° off of desired temp and do NOTHING about it, even on calm windless days! I was at my wit's end! A quick Google search led me to Smoke Daddy. Their website claimed their PID controllers would do a retrofit and keep temperatures within 5°. I wouldn't believe it! I emailed the company and found out there was a military discount to appreciate that we were a veteran family. A phone call later and a very friendly and knowledgeable agent named Daniel gave us a great deal and answered every question regarding the controller for my Pit Boss retrofit. They only ship two-day FedEx and I had it in no time. As a retired mechanic, installation was easy enough by matching schematics with the retrofit controller and the OEM Pit Boss schematics. If you're not good with electrical, have someone who is help you do this. I followed the instructions on operation and ran some bacon through my smoker and it held temperature wonderfully! Not within 5° but within 2° or less! Unbelievable! Also did a burn-off cleaning that was long overdue and it held temperature at 400° within plus or minus 2° for over an hour. I can't believe how good this controller is and the customer service is also top-notch. I can only imagine their other products and service are just as good. Thank you Smoke Daddy for saving my sanity and bringing smoking meats back into an enjoyable hobby again for me!

I purchased a shelf that Smoke Daddy said would fit my pellet grill. As it turned out, it didn't. I…read moreemailed them about the issue and they promptly replied with a return label. They sent the correct shelf and a gift for my troubles. They are quick about shipping. It only took 8 days from the initial delivery, return and the receipt of the proper shelf and gift. Dan was my POC and he always replied to my messages quickly. I would rate their customer service as EXCELLENT!!!! The products are of great quality. Buy from Smoke Daddy with confidence. They do take care of their customers. I will not hesitate to look to them for future purchases...Terry

Jeff is amazing! He is so thorough and friendly. literally no stone or log is left unturned when…read morecleaning the fireplace. Thank you Jeff!

Jeff did an excellent job performing our annual fireplace service. He was on time, neat and…read moreanswered a few questions we had on our unit. We always request him for this service.

I can't recommend Bravo Steaming Service enough. I've used them for the past three years to clean…read moremy outdoor grill, and every single time they leave it looking brand new. Their process is incredibly thorough--they completely take the grill apart, deep clean everything, and use steam to get it back to like-new condition. What I appreciate most is how easy they make it on me. They schedule a time, show up exactly when they say they will, and handle everything from start to finish without needing any involvement on my end. It's always a two-person team, they're professional, efficient, and clearly take pride in their work. If you're looking to have your grill, hood, oven, or outdoor kitchen properly deep cleaned, these are the people to call. Highly recommend.

Highly recommend. We had a grill with years of carbonized crud all over the grill, pans, and…read moreburners. One of the burners was blocked, and getting any to light was a struggle. In about an hour, they had taken it all apart, cleaned everything, and it now works perfectly and looks new. Good communication and great service. Everyone was very courteous. Would definitely use again.

I went here to find some baby trees for out landscaper to plant for me…read more The trees were low-cost and shall grow to be quite lovely My husband rented a U-Haul so that we would not get dirt in his SUV (which turned out to be not required, they laid down plastic) I was able to bring our dogs on a leash and we all had a great time Very nice service and I was able to see what the trees would mature into in about 8-12 years

What a beautiful Nursery! as the Former Publisher of Gardening How To, I've been to many Garden…read moreCenters. Lupe and Angie were amazing. Lupe was extremely knowledgeable about Plants, Trees... their service has been great. Love that they have events as well.