I normally do not leave reviews, but people deserve to know my experience with this dealership. I purchased a vehicle from here and immediately began experiencing severe shaking and vibration while driving. I immediately and repeatedly contacted the dealership over the course of several months because I knew something was wrong with the car. Instead of properly addressing the issue, my concerns were brushed off. I recently took the vehicle to Mercedes-Benz for service and inspection and was informed that: * All 4 rims are bent * One wheel is severely bent * Both rear brake caliper springs are missing Mercedes confirmed these issues are contributing to the dangerous vibration I have been experiencing while driving. These are not minor cosmetic issues -- these are serious safety-related problems involving the wheels and brake components of the vehicle. It is extremely concerning that a vehicle in this condition was sold in the first place. What made this experience even worse was the treatment I received from an employee named Brandon. When I attempted to express my concerns regarding the condition of the vehicle, he was dismissive, rude, and unprofessional instead of taking the situation seriously. As a customer raising legitimate safety concerns, I expected much better treatment and accountability. I have documentation showing I reported these issues months ago, along with Mercedes-Benz inspection findings, photos, and videos supporting everything stated above. Very disappointing experience overall read more

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I recently purchased a certified pre-owned vehicle from Sugar Land Sterling McCall Acura (Group 1 Acura), and it was a joyful milestone that was quickly soured by the disappointing customer service experience. Earlier in the day, my first visit was great. Noah Gelagil, who is fairly new and still learning, was patient, kind, and professional. I came in informed and ready to buy, and he handled everything well, even during firm negotiations with my family friend present. When I returned alone to finalize the purchase, the entire tone changed. I had already secured financing through my bank and made that clear. Instead of respecting my decision, I was repeatedly pressured to finance through the dealership. Mike Tran, the finance manager, stepped in first. When I stood firm, he brought in Robert Anderson, who called my decision "stupid" and tried to delay the deal by claiming I didn't have the proper documents. I was in direct contact with my bank and knew that was false. Once they realized I wasn't going to be pressured into changing my mind, Robert left. Mike Tran returned to complete the paperwork for my trade-in and purchase, and that experience was just as frustrating. He barely acknowledged me, did not explain anything I was signing, and made no effort to guide me through the process. The only time he engaged was to push add-ons. After I declined, he made a passive comment under his breath about me not even asking the price, which was unnecessary and unprofessional. After signing, the lack of service became even more obvious. No one told me where to go. No one offered help. No one explained next steps. The entire customer care team disappeared, and I was left standing there trying to figure out where my new car even was. I eventually found Alesandro Rendino, the pre-owned car manager who had been involved earlier. While waiting for him to contact Noah to bring the car around, I shared how disheartening it was to experience such a decline in service after choosing not to finance through the dealership. Instead of acknowledging my concerns, he justified the behavior and tied it back to my decision, saying they were just trying to "look out" for me. That explanation made things worse. Customer service should not decline because a customer makes a decision you don't benefit from. What made this even more disappointing was how clearly the tone shifted when I was there alone. When I had a male family friend with me, the interaction was respectful. When I stood on my own decisions, the tone became dismissive and condescending. I have over 20 years of experience in customer service, and I have never treated someone this way, regardless of whether they made me money or not. I will never recommend this dealership to anyone. No one deserves to be treated this way. read more

Came in with mom to test drive their largest SUV. Michael helped us with a consult and then taking us for a test drive. He was very helpful, prompt, and informative - really professional and it was a great experience and left a great first impression for us at Acura. Their hearts are still set on a minivan though, but I appreciated the chance to learn about Acura. read more

It took me 1 hour and 30 minutes in traffic to get to this dealership after communicating with my salesman, Mike T., for two days about a specific vehicle a Certified Pre-Owned 2024 Acura Integra A-Spec. At no point during those conversations was I informed that the car had multiple noticeable dents. It wasn't until I arrived, right before the test drive, that Mike pointed out the damage. I was told they could repair the dents, but after seeing them in person (see photo for 1 of the dents), I felt that at least some of the damage appeared too deep for a simple dent repair and would likely require more extensive bodywork. To credit, he did offer me a loaner vehicle if I chose to move forward with the purchase while the repairs were completed. However, this would have required me to sign the contract and make my payment first. I was also told the dents might still be noticeable after the repair, which made me uncomfortable moving forward with the purchase. What was even more disappointing was that the dealership had reportedly had the vehicle for about a month, yet they were unwilling to negotiate the price despite its condition. I believe this damage should have been disclosed before I spent three hours driving round trip in traffic. My advice to future buyers is to verify the condition of any vehicle before making a long drive. Ask for detailed photos or a walk-around video that clearly shows any cosmetic damage so you know exactly what you're driving out to see before investing your time. read more

I had a great experience with my sales representative at Group 1 Acura when purchasing a used vehicle for my son. Unfortunately, everything after the sale was extremely disappointing. During the test drive, I pointed out that the air conditioning wasn't working properly. My salesperson assured me it would be checked. When we returned to complete the purchase, we were informed that the A/C compressor had been diagnosed as faulty and was being replaced. We were told the vehicle wasn't ready because they were waiting for the part and that we would be contacted once the repair was completed. After picking up the vehicle, my son drove it for only four days before receiving an engine overheating warning while waiting in a drive-thru. I instructed him to park the vehicle and shut it off until I arrived. Upon inspecting the vehicle, I found that the A/C condenser fan was not operating. I also discovered loose, unused bolts under the hood, caps from the A/C refrigerant lines left in the engine compartment, and several missing body trim clips near the hood latch. These findings raised serious concerns about the quality of the repairs and inspection performed before the vehicle was returned to us. We immediately contacted the dealership and were told to bring the vehicle back so the service department could inspect it. After their evaluation, we were informed that the failed condenser fan was not covered and that we would be responsible for the repair--even though the failure occurred just four days after taking delivery. I explained that a failed condenser fan can contribute to A/C compressor failure and questioned why this issue had not been identified during the original repair. Over the following week, communication with management was frustrating. I repeatedly had to follow up because my calls were not returned. After being told over the phone that they would "take care of me," I made two trips to the dealership, only to be told in person that they would not cover the repair. While my sales experience was positive, my experience with the service department and management was not. Based on what I experienced, I do not have confidence in the quality of their vehicle inspections or repair process. I also expected better customer service and accountability when a significant mechanical issue arose only days after purchase. I believe a dealership should stand behind the quality of the vehicles it sells and the repairs it performs. Unfortunately, that was not my experience with Group 1 Acura. read more

I would like to bring your attention to my on-going experience with Acura of Sugar Land. I bought a 2020 Honda Odyssey (pre-owned) from the dealership on January 6, 2025. I paid on that day. I test drove the vehicle and was told that the dealership requires 3 days to clean and inspect the vehicle before delivery. While on the test drive there was an irregular sound from the AC fan which I pointed out and was told that while the vehicle is inspected, they will fix that along with other issues such as some body work and paint work. I was assured that the car will go through a rigorous inspection before delivery. The vehicle was delivered to me on Friday - January 17th after 11 days. During that time I was told that there would be no loaner. The day after I took delivery, and less than 50 miles after driving the car, I have experienced the following: 1) The steering and the wheels start vibrating at 50mph 2) The brakes make a loud squealing sound and braking is wobbly 3) The drivers side mirror has a broken bracket 4)The windows on the driver and passenger door probably have missing support or rubber - they sound like they do not have any rubber support 5)The privacy screen on the rear passenger doors are torn 6) All the 4 tires are different with different tread depths I was told that the car went through inspection - I would expect a thorough inspection from a dealership like Sterling Mcall. I reached out to my sales representative to inform her of the issues to see if she could possibly have them repaired but the response I got was "When we went for a test drive it drove fine. You went over the speed limit. Did you buy extended warranty?" NO! I did not buy extended warranty because I would expect the dealership would deliver a vehicle that has been test driven before delivery. I am also unsure how the sales representative concluded that I went over the speed limit, and also how that would have any impact to brakes, and steering vibrations, mirrors and the issues identified above. Acura asked me to bring the car back - they had it in the shop for a day - told me they changed the brakes but the issues remain - brakes are still wobbly - I have reached out to the manager several times and no response! read more

Group 1 Acura - Email from the shop after returning my car. It still needs work but they want me to pay for it instead of delivering a quality car - Auto Repair Near Me - Sugar Land, Texas

** 10/10 Stars - Rick at Acura Sugarland "I've been working with Rick at Acura Sugarland for *years*, and every single experience has been flawless. From start to finish, Rick makes everything **easy, smooth, and completely pressure-free**. He listens to what you need, gets straight to the point, and ensures you're in and out fast without cutting corners. read more

Do not buy from this dealership (MO SCHNITZER) Car salesman is terry Cortez Finance manager is wilder Vasquez This dealership (terry cortez) sold me a 2020 buick encore, and one month later, i find a massive amount of sludge buildup in the engine and a missing catalytic converters heat sheild. I bought a warranty that covers more than just the engine tranmission and drive train, but no warranty covers sludge buildup. One month after I purchased the vehichle the fan clutch malfunctioned and overheated the car so I sent it back to the dealership just for them to tell me I also have alot of sludge in the engine and my warranty will not pay to fix the problem. After I tell the sales director (MO SCHNITZER) the issue, he doesn't seem to care or have a solution and goes on to not answer any of my calls or text messages for almost a month, eventually I drive up there and tell him I don't want the car and the warranty company is advising I have the seller pay for the damages (NON-DISCLOSED ENGINE SLUDGE). HE CONTINUES REFUSING TO HELP AND REFUSES TO GET HIS BOSS SO I CAN TELL HIM THE COMPANY HAS SOLD ME A BAD VEHICHLE He offers me a lot less money for the car than what I bought it for and will not help with his mistake. I HAVE A FULL DIAGNOSIS REPORT FROM GMC THAT STATES THERE IS ENGINE SLUDGE BUILDUP AND A MISSING CATALYTIC CONVERTER HEAT SHEILD that was done one month after I purchased the vehichle, I have more than enough pictures and proof to hire attorneys and if this isn't resolve I will have no choice but to proceed with further action. If the engine goes out, I will have to pay for a car that does not drive and will have to pay for damages myself, this dealership is not truthful with the vehichles sold on their lot and you may have similar issues Dealerships have a legal obligation to disclose certain information about the vehichles they sell (such as damages like engine sludge), this dealership did not own that commitment After 11 months this dealership has still yet to give me the paperwork from when I bought the vehichle, even after several attempts to retrieve this information the dealership is being extremely difficult and unprofessional. I have screenshots, pictures, and call logs to back all information given in this review read more

Group 1 Acura - Sludge in the engine did this to my cousin - Auto Repair Near Me - Sugar Land, Texas

I was looking for another reliable vehicle and decided to purchase a 2018 pilot ex-L. We had a trade in and got the best price for it, which made the notes very affordable. Nohea and his manager were very conscientious about getting me something I was happy with, and the team prepared an affordable plan along with daily updates on the progress of the sale. Kind, friendly, and stuck to their word on all matters of the sale. Overall, a wonderful experience, especially when buying a vehicle can be so stressful. Thanks Sterling McCall Acura Sugar Land your expertise is appreciated. Highly recommended read more

Group 1 Acura - Auto Repair Near Me - Sugar Land, Texas

Save your self time and try another Acura other then Sterling McCall. I recently visited this location with the intent to purchase a 2025 Acura TLX A-Spec. While Felicia and Jay were both pleasant and helpful throughout most of the process, my experience was ultimately soured by the unprofessional behavior of Brandon Everett. To start, I was offered a $4,500 discount--$3,500 in sale savings and $1,000 for being a Honda owner. While there were some questionable fees like $150 for wheel locks that come pre-installed from the manufacturer, I was still comfortable with the overall deal. What completely turned me away was Brandon's communication style. After initially declining to move forward earlier in the week, I later returned in good faith to revisit the deal. As someone who prefers to discuss serious transactions in person--not via text--I made that clear. Despite this, Brandon proceeded to text me in a dismissive tone, stating, "$150 is stopping you from the deal after we have a total savings of $4,500. Honestly that amount of discount should not have been applied." That comment alone showed a lack of emotional intelligence and professionalism. As a manager, Brandon avoided speaking to me directly during the process and instead made it clear--through my salesman--that he wasn't willing to proceed unless I complied with his terms. At one point, I was even pressured to sign paperwork before confirming my financing, which made me very uncomfortable. The most disappointing part? I genuinely came in ready to buy. But due to the way I was treated, especially by someone in a leadership role, I chose to walk away. I gave this dealership a chance, but unfortunately, it confirmed what my instincts initially told me. Save yourself the time and frustration--go elsewhere. read more

I bought my car here because I saw good reviews but I had a bad experience. I bought an SUV on 08/03/25 for my wife because the one we had broke down and I bought a 2019 Chevy Tahoe and three days later the transmission broke and on top of that they made me buy the car warranty they offer for 5k thousand dollars and they didn't change the oil the truck is missing brake fluid and also water in the radiator very bad service with the mechanics and even I took it to the dealership but the managers treat me very badly and hang up on me very rudely every time I talk on the phone as of today 08/04/25 I don't know nothing about the truck and they don't want to cancel my loan with Santander they don't call me or give any information for the truck for a month and still the dealership has the truck I have had to buy an emergency used one for my wife It is not possible that such big dealers can do this read more

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I have been coming to this Acura since I moved here in 2020 and I have never been disappointed! Fast, honest, and reliable service always. I have worked with a couple of service advisors but my absolute favorite is Andy. His customer service is like none other. He is extremely responsive when scheduling an appt and while having my car serviced. He is very kind and respectful, doing all he can to make your experience comfortable while you wait and over the best customer service I have ever received anywhere. I highly recommend him when scheduling service for your vehicle. read more

Group 1 Acura - Acura waiting area - Auto Repair Near Me - Sugar Land, Texas

Needed some parts for a project, and Noe helped me out. Very knowledgeable, friendly, and patient. Very good experience at the local dealership. read more

Group 1 Acura - Auto Repair Near Me - Sugar Land, Texas

Came in for a routine maintenance. The inspection seemed to come in multiple sections instead of one report. I reviewed texts/emails and approved services 4 times and the price kept going up which was kind of annoying instead of just preparing me for everything that needed to be done at once. My service provider Sarp, was terrible to get in touch with. He did not answer the texts messages the company sends to keep in touch, and we left numerous messages, that he never responded to. We were never given an update, we just had to show back up at the dealership around closing and pray our car was ready. The quoted price he gave me over the phone was not what we paid, and of course he was gone by the time we got there to pick up and pay! Please find Andy wherever he went and bring him back. Service has not been the same since he left! I traveled from Manvel, Tx to bring my vehicle here because of the quality and service I used to receive. Now, it's no point if we are going to be treated like the rest of the dealerships! read more

Jamal was amazing! Very knowledgeable and efficient. I've been purchasing vehicles for over 20yrs and he has been by far the best sales representative I have ever worked with and I look forward to Buying from him again! read more

Group 1 Acura - Auto Repair Near Me - Sugar Land, Texas

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Working with Rik was awesome; he helped me find the perfect vehicle. If you go there, find him; he'll get you in and out.

Say No to the extended warranty! Rexall or anything associated with Caltex. Basically harassed in the finance room to buy some kind of extended warranty - we finally just purchased the windshield and a med protection extended- which has deniEd every claim. It is all BS smoke and mirrors. We knew better but lesson learned read more

Avoid these guys at all cost, First they say they don't haggle when I ask for a small $400 discount on a 2014 $15,400 Mazda 3 with 80,000 miles that would normally sell for under 10,000 outside the current market, then the manager calls me saying he would do the $400 off if I do the deal but that he wants me to use their financing if possible to help them out, even though I have my own low interest loan ready. Before I submit the credit app, I do the wise thing and ask for a detailed OTD invoice, when I get the invoice there is another $1000 worth of useless crap they conveniently forgot to mention which no 10 year old car with 80k miles needs, like $600 for ceramic coating, $148 for Nitrogen, another $252 for illegal window tint (and how strange they all add up to $1000 exactly), after a day over the phone, and additional haggling (bear in mind I am in Austin and doing this deal remote because of a broken down vehicle) , I receive a final invoice after all the garbage they decided to add and do the credit app at a slight discount. Couple hours later their finance manager calls telling me that my application is in pre-approval status but that they need me in person for "compliance reasons", I had specifically mentioned I would only make the trip all the way to Sugarland if everything was sorted out remote and the deal was completed, and I was very specific about that prior to submitting the credit app, I mention how I had never heard of such a requirement to not be able to get a credit confirmation remote with all the documents provided and his response "they're not the type of low end dealer I'm used to and have to follow protocol". I suspected there was additional surprises ahead and told him there was no way I would make the trip if I do not have a firm final confirmation from their bank, at this point they gave up and was able to give the accurate information. They wanted to drag me all the way from Austin to Houston on a work day, and leverage me into an unheard of 19% interest rate or they would not do the deal, these guys are crooks and deserve a 0 star rating, do not do a deal with these people, they will quickly remember customer service once the current bubble bursts with rising interest rates. Good luck and may you forever enjoy this review you have very deservingly earned. read more

Group 1 Acura - Fees they will try to hide before they run your credit - Auto Repair Near Me - Sugar Land, Texas

Showed up for a service appointment I made for 7:15 AM on 8/31/2024. Apparently, the dealership doesn't mind wasting people's time since I was one of eight or so people with an appointment at the same time. There were very few service advisors, so I'm wondering what time everyone was able to get out of there. I left without service on the vehicle I obtained new from that dealership and I feel no need to ever go back to there. I will go somewhere else to buy my next Acura. The buying experience was also less than satisfying; they tried to charge me sales tax on a vehicle I was leasing - nice try though. read more

April Jackson was amazing and so generous! Her self and the financial people at Sterling McCall Acura were a huge help on purchasing our car. They treated us with the upmost respect and kindness throughout the whole process. Highly recommend on buying any vehicle from them. read more

Website advertised an amazing deal, I emailed, got a "guaranteed price" email, and received a phone call from Utah. I asked if the price was accurate and the person could give no information. I received another call about an hour later and was informed the price may be about two hundred higher than quoted. I again asked if this was accurate, and stated I would go directly to the dealership if it was. I was placed on hold, then told the price was incorrect, and I would not be getting the "guaranteed price" after all. read more

Group 1 Acura - False advertising - Auto Repair Near Me - Sugar Land, Texas

Here is my review of Sterling McCall Acura Sugarland. If you do not read any further than this first sentence, know that overall, I had a really good experience and feel I was treated with courtesy by everyone I dealt with there. The dealership is clean, and the people I met were all friendly and polite. I got a deal that I consider not just fair but good. I primarily worked with my salesperson (Tracey L) through email because I was traveling. She was responsive and honest, and we came to an agreed-upon out-the-door price. She listened to what I was saying and took my lead on how to work the deal. She did not try to push things like what was I trading in, or what was my monthly payment desire. When I came into the dealership, she took the time to make sure I meet the service manager, made sure I was comfortable with the car, and that I knew to reach out to her if I had issues or questions after the deal was done. The quote they sent me, which we agreed upon through email, was what I got when I showed up. I did have questions about some of the fees as they had them structured, and I could have tried to continue negotiating with them, but I was already at what I thought was a fair out-the-door price. So, in the end, I really did not care how they wrote up the deal if the final (out-the-door) price was what we agreed to. The finance person (Brandon S) was straight up and honest about my financing options and the add-ons. He did not try to pressure me into buying anything extra that I did not want. He made sure I knew about what they offered, and if I said thanks but no, He said OK and moved on. I cannot speak to how good or bad their service department is yet, because the car is new and hopefully it will be a bit before I need to go to see them. But if how they treated me making and completing the deal to drive off the lot is any indicator, then I think my service experience should be good. Honestly, I felt through the whole deal that they wanted to keep my business after buying the car. Maybe that is wishful thinking on my part, but I do not think so. So, if you have read all of this let me give you the bottom line. I absolutely would recommend Sterling McCall Acura Sugarland to anyone. Just remember while you are buying a car (and it can be a lot of money), they are still a business and are not going to give it to you for free, but they will treat you fairly and show you respect like they want to keep your business. read more

I called Sterling McCall about a vehicle at 11 am. I was assured the vehicle was on sight and made an appointment to see it at 4pm. I left work and drove up Hwy 6 31 miles. I arrived at 4pm. The salesperson came out and said,"Oh I was just about to call you. I'm sorry the vehicle isn't available." I looked at her and called her a liar. I told her I had made an appointment to see that car. "Oh we have many dealerships....." After I drove an hour home I checked Auto Trader. They were advertising the exact same car, now 10k higher in price!!!! So in a few days they can drop the price and catch another fish. I now truly hate Sterling McCall Acura in Sugarland and will never grace their property again. Bait and switch should be illegal if it's not. read more

Update 03/20/2021 - The GM Mr. Powell, took care of everything. He asked me to reach out and made the situation right. I took my car to the body shop and he took care of the rest. Now it's looking like it was again. Thank you for making it right! ------------------------------------------------------------------------------------------------------------ Damaged my car with their complementary "hand" wash. First and foremost, false advertising as they run the car through machine wash even though clearly stated on the bill as a handwash. They damaged the hood by trying to take bird poop out and scratched up the areas and took the paint off. The manager and advisor said it wasn't them and did not take responsibility for it. Even though it wasn't there before I brought it in and they said they couldn't tell when I brought it because the car was "dirty" and it was under their shade so they couldn't see it, and that's why they didn't make a note on their report. All lies, they scratched up my car and won't do anything about it. Also insinuated that when I came to check my car after it was ready that I went to the front to check the hood like I knew it was there before. I think most people always check their car after they get it back from the mechanic or dealer and the sun was blazing at the scratches so it wasn't very hard to miss it. The only reason I brought the 2019 TLX is that it failed the ECG portion of the state inspection. I brought the car one week ago and they said they couldn't do anything about it and just need to drive it. Then when I brought it back a week later after it failed again they were able to reset the computer codes and fix it, something they could have done the first time I brought it in. I tried to bring it in twice before and once they called and canceled my appointment said, don't bring it in just drive it. After driving 300 plus miles and still not able to pass the inspection they were able to take me in. I ended up having to pay for state inspection twice, even though I didn't ask for the dealership to do the state inspection I just wanted the codes to be ready so I can take it back to the original place I failed the inspection and get it passed. The dealer only drove 2 miles on it to get the ECG code ready. So obviously they could have fixed it the first time I brought it. Horrible service, in the end, damaged my car and now I have to take it to a body shop to get it fixed. They said they could send it to their detail for $300 and charge me but still wouldn't fix the paint they took off and would need to go to the body shop to have it repainted. Will never come back to this dealership and horrible experience with Acura now in general. Doesn't take responsibility for the damages they cause. Beware, and be sure to take pictures before taking it in for service and also probably best to turn down the complimentary car wash. read more

Group 1 Acura - What the dealership did after their complimentary car wash! - Auto Repair Near Me - Sugar Land, Texas

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Went to get my vehicle service. Usually get Margo,who is great but due to weather Andy helped out. Andy was great, pricing was upfront. He did a great job. I highly recommend either of those advisors. They are always helpful. read more

Here's my story, it's my first time here in this Acura Sugar Land where I plan to do my Oil change and Transmission service. The male advisor suggested a Tire Rotation which is not necessary because this came with the installation of my new tires, about 5 months ago. I mean what is the connection between the Oil change and Tire Rotation? It doesn't make any sense to me and I feel like this Guy just pretty much wants to charge me with the unnecessary service. So I refused this. After Oil Change and Trans done, they diagnosed my car to need both front struts replacements and requires immediate attention on my Multi-Point Inspection and added brake flush and alignments services. I told the same Guy that my Acura is under warranty. He went ahead to check my car status through his PC and told me that my car has no warranty. So the next morning, instead of calling, I just decided to drive all the way to the dealership and talk to my sales person. He printed me a copy of my warranty that states I have a Platinum (PNP) coverage plan which he said is pretty good and it should cover the struts. The next day I called Sterling McCall Acura Sugar Land to follow up but the Guy that I dealt with is off for the day. Since he is not available, I spoke to a lady if she can help me in regards to my warranty issue. She is not accommodating at all, telling me that the Guy who helps me is not available and asked me to call back the next day. She has all the excuses including this--telling me that this Guy already has all my information as if she cannot access it on her own. I don't believe they are exclusive to assigned customers only. I was so pissed to the point of asking to speak with the manager that same time. I was so disgusted that I have to come in person to speak with the Service Director hoping my issue gets resolved. But this director who I happened to see from his office glass walls when a person informed him about me wanting to speak with him, seemed like he does not like to accommodate a customer too--you can tell from how his gestures that he is not willing to help as well. I haven't had a chance to greet him because he approached me right away by asking my name and informed me that my struts are covered and that he is done with his business with me. No introduction, no greeting, all bad vibes. Short cut for the service day--I came home with my serviced car and realized that they changed my anti-theft locking log nuts to regular kind without telling me. My anti-theft log nuts were replaced in my pouch which is missing one and the log nut key was damaged. I called but no one's picking up around 6 PM. The following day, I came back after work to know what happened. Today, as of this writing, I spoke with the same director noting about the service crew replacing my anti-theft log nuts with the regular and he denied that they do not touch the log nuts because they do not remove the rims with the Replacement of both front struts, Powerflush the Brake system, 4-wheel Alignment and Multi-point Inspection. He said that if the log nuts are to be removed, they have their own gadgets to use. He kept implying to me that the log nuts were never removed or exchanged and that I may have forgotten. He looked into service history which was from the previous owner. I have the car for 6 months already. How would I forgot when these anti-theft log nuts will protect my car. I challenged him to review their camera recordings and he denied that they have any cameras. I appreciate that he offered to replace my anti-theft log nuts but he was not courteous at all nor apologetic. Have I not checked my tires/car the day I picked up my car, I could have ended up losing my car because I do not have anymore anti-theft locking log nuts. Final verdict of this review--Please be aware that this location is not customer-oriented, does not have excellent customer service nor car maintenance service. They have not live up to my expectations and purely bad vibes around. I will never do business with them again. No Cameras around No Cars are safe read more

UPDATE: This is definitely a CIRCUS!! These people here are the most underhanded and dishonest lot I have come across - buyer beware! They received my plates on 12/15/2022, sat on them for over a week, no one called, texted or sent an email (of course they lied that they did) I know they had the plates on 12/15 because I called TX DMV to ask what was going on. We just received the plates on 12/28! They truly showed us that they didn't value our business after the nonsense act they pulled on us on the purchase of this 2012 Highlander! I must also say I there is no value their GMs hogwash response to my post! All their actions prove that this is a CIRCUS! Don't spend your money at this place, go to John Eagle Acura or Gilman Acura read more

Never again. The finance dept was the worst I have experienced buying a vehicle. Zero transparency. If you really want an Acura(which I don't recommend anymore) go to another dealership. Or if you insist on these crooks really take a deep dive into your contract because their own people can't see "options" added on in their system but I PAID FOR. I didn't even realize how much I was swindled until I went to an actual "luxury" brand that explained my BS Sterling Mc Call contract top to bottom and highlighted out all their scams. 0/10 I wish I could rate them a 0 read more

I purchased a SUV cash for my daughter and traded in her old vehicle. However, after receiving information from my payoff company I reviewed the contract paperwork from Acura and realized my trade in stated $8K they wrote up the contract they pushed me to sign stated $7K. When I called (SEVERAL calls and emails to the Finance person and Management) Finally I was told the trade in value and value on my contract didn't have to match. The trade in paper showed what it would cost Acura not what they gave me credit for?? REALLY! I paid CASH for a vehicle and warranty and you beat me out of $1K with a SAD excuse. Add insult to injury the warranty I purchased only gave me 40K miles coverage with $200 deductible I found a better warranty with 100K miles coverage $100 deductible and BETTER SERVICE. I will NEVER purchase a vehicle again from this dealership. read more

I recently purchased from this dealership, and not long after the car was delivered to my residence, I realized that the vehicle's front end, including the wheel and the mirror, was shaking. I immediately contacted the dealership on the same day, reported it to my sales manager, and requested a refund immediately. However, I was advised that they would not be able to accept the vehicle back and that I would have to sell it back to them. Additionally, the vehicle dealer falsified paperwork, misrepresented the certified vehicle, failed to disclose critical information, engaged in deceptive activities, and misleading information. In response to my request for a copy of the Acura Precision Certified 182-Point Inspection Checklist, I discovered that the paperwork had been falsified. They claimed the vehicle had passed the 182-Point Inspection Checklist, which was not the case. The car I was driving had several things checked off as passed when they should have been recorded as failed. I have made multiple complaints since the day I initially acquired the car. The vehicle required maintenance, including fixing the front wheel alignment, the wheel bearing, the tires, etc. This automobile has been at a repair shop for at least one week. The sales representatives and manager at the dealership were impolite and unethical. The 182-point inspection I received from the Acura dealership in Sugarland has purposely misled me. At this point, I would like a full refund, including my deposit back, because of "blatant misrepresentation" ! -Reynail.B read more

They held on my trade, they said they would meet the price of the other dealer, they said that I got 1K rebate. The only thing that happened is they held at least 500 back on my trade. Lucky for them this was my wife buying the car. The GM is a pr!ck. Lied right to our face. We have 780 Fica scores. I said no to the deal but the wife wanted the car. So I gave in on the holding back on my trade, I agreed with the higher rate of 4.99 for the rebate, knowing I would refinance because the wife wanted the car. But when we got into FI the rebate was not on the paperwork, they only gave us 500 off MSRP. Will not be going back to these guys. Funny how the GM bad mouthed Eagle Acura as shady and yet so is he and his dealership read more

I had the best experience with Acura Sugar Land. I had a horrible experience with Honda Fort Bend, so i decided to go check out other dealerships and i was wondering what Acura would offer for my trade. The numbers matched for what i was looking for. Esther internet sales manager was amazing. Just felt she gave her honest opinion and just overall cared to help along with the manager Glenn. I had forgotten some items in my car (the trade in) he told me i could come in the morning to check the car for the items that were left. It felt nice going into a dealership and not feel completely pressured into buying something or having to leave with something. They cared about what you were wanting & interested in receiving. Super excited for this new journey with my Acura ILX. Keep up the good work guys! read more

I would leave a 0 star review if I could. The service department at this place is a joke! Upsell you every time and when you asked the reason for the recommendation, their response was i need to check with the tech. Another time i brought my car in for a tire issue, the advisor told me it could not be fixed but to replace the tire. I asked the advisor to explain and then a few moments later, the advisor came back and said the tech said they could fix it. The lack of knowledge of the advisors is so painful and frustrating to deal with when you are supposed to trust them. When you didn't buy the car there, don't expect any customer service from them and they will put everything on the original acura dealership location. Seriously, people moves, do you expect to only service customers who bought cars from your location? customer service is non existent, failed to follow up/through what they told you, look at other reviews, don't waste your time here! read more

Place is nice but the service is horrible. I called for a test drive and we drove for an hour to Sugarland and the lady said sure come on in knowing that we wanted to test drive the one we saw online but I had a feeling it was a lie when they said it was sold today. They could of at least call me about the car sold and she was trying to sell me a newer car which I didn't want because it was out of our budget. Plus seems like she wasn't doing anything to help us out. Seems like she didn't care about our situation. read more

Maybe it's rare to post a review for a dealership where you didn't buy a car, but this is one of those. My son and I visited Acura of Sugarland and the sales advisor, April Jackson, was courteous, efficient and knowledgeable. She did not treat us as many do in the industry, but showed respect at every level. My son eventually decided on a different vehicle, but April and this dealership were outstanding and a true breath of fresh air. Well done. read more

I had an excellent experience at Sugar Land Acura, I was here first time for an oil change and found everyone to be very welcoming. I had an appointment that was honored and Broderick was very nice and helpful speaking with me about my services needed. The facility was very clean and there is plenty of tea and coffee. I saw COVID protocols being followed as well. I have owned three Acuras and just cannot get enough of them. Ive visited a couple of Acura dealerships for my service needs and this one is the best one so far! Definitely encourage everyone to stop by. I plan to use this dealership as my to go for service, until I decide to buy my fourth Acura :) read more

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I had a very good experience with salesman Mike Tran. He was very knowledgeable and competent to answer any questions regarding the Acura vehicles we were shopping for. Mike is by far the best salesman we could have worked with for our decision on a Acura vehicle which by the way are fine quality. I strongly recommend you working with him for a great experience read more

We were so disappointed with our negation on a pre-owned Integra this week. We came to an agreed upon price with certification. We have the text confirmation to prove it. We took the morning off from work and right as we were signing the papers they added $1000 to the price. We spoke with Mike the manager and shared the text and he would not honor the price. We loved the location and were so excited to purchase our 3rd Acura. Beautiful dealership but sometimes looks can be deceiving. I see in multiple one star reviews where you mention that you will learn from your mistakes. Very clearly this isn't the case. read more

Every body very becareful when coming to Acura sugar Land.. because the guy finance..( young guy..not a big guy.)... he. verry so bad service.... everyone be careful when you sign a contract with him..he will put in all kinds of money to profit from everyone's pay.. only after you sign it will you find out.. when you come back say.. he won't deal and challenge you.. .. i have been advise everyone to be careful.. it's best people don't go to ACURA SUGAR LAND.. because the service here is so very bad.. read more

The absolute worst place you can go to!! I drove 45 mins to get the run around about my car when i was told plenty of times online and through text that i meat standards for a list of cars, they kept trying to pry a down payment for me but we all know that doesn't go to the car!!! Further more I brought a friend thinking it was going to be a swift deal and quickly but ended waiting 4 and half hours in a office while employees were looking and talking amongst eachother trying to find a way to F me on a deal! We were the first people there but because I didn't have a down payment they allowed 4 people to go on front of us to speak with the financial guy, that mind you THEY ONLY HAVE ONE OF!!!! The place is a literal shit show i was so pissed that i started to cry because lord knows i would f that place up and the people in it! These people are unorganized, hyenas, and bluffers!!!!!! PROFESSIONAL BLUFFERS!! STAAAYYYYY FAR AWAY FROM THIS PLACE, THE SERVICE IS TRASH, THE LIES RUN RAMPANT!! AND THEY DONT VALUE YOUR TIME!!!!! read more