1. Grout Medic Denver

    1. Grout Medic Denver

    0

    Glendale, CO

    Grout Medic Denver

    4.6 (117 reviews)
    Closed Closed

    Request a quote

    Response time

    40 minutes

    Response rate

    100%

    Services - Grout Medic Denver

    Grout cleaning

    Grout refinishing

    Grout Medic Denver Photos

    Portfolio From The Business

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    Reviews With Photos

    Zhenbo M.

    The pricing was reasonable and the work was completed as scheduled. However, the replacement tiles do not match the existing tiles in color, and the difference is noticeable. While the repair was functional, better color matching and attention to detail would have improved the overall result.

    Grout missing
    Rebecca M.

    Initially, I was impressed with Grout Medic's quick response and fair pricing. We had just moved into our home, and the shower was in need of serious attention as the grout was cracked, and water had begun dripping into the basement. They seemed very professional and replaced a few tiles, making the shower look as good as new after the initial job. Had this been the end of the story this would be a 5 star review. However, over the following months, the grout has repeatedly come up, requiring multiple repairs. Grout Medic has come out three times to fix the recurring issues, but their response time for warranty work has been slow, which has been frustrating. Most recently, the grout has come up again for the fourth time within weeks of the most recent repair, and it took a few days to get a response we had a no show and then a reschedule to get the repair complete. Each time we have asked them to do whatever is necessary to prevent this from happening. Overall, while their initial work looked great, the durability of the re-grouting has been disappointing, and We are very hopeful, this repair looks much better and fingers crossed it does the job.

    Finished grout
    Bonni R.

    We had another leak in our shower, and because of the good reviews about Grout Medic, we called them. The owner, Jesus, came out the next day to give us an estimate. He was very thorough and told us what services we needed, matched our grout exactly, and quoted us a price. It seemed high but for the first time we hadn't gotten any other estimates, so we weren't sure. I also requested that they patch some grout in the granite by the front door. The next morning Henry showed up promptly at 9. We showed him the shower area and asked if he had watched the video of the project that Jesus had made. We weren't sure about Henry's answer and thought there might be a language barrier but we let him get started. He dug out all the old caulk and a lot of the grout- as well as grout at the base around the outside of the shower -which didn't make sense to me. While doing that, Henry somehow broke the corner off one tile (See photo). He did manage to secure it back down, but it's not level. It's not too noticeable unless you know where to look. Henry then steam cleaned the inside of the shower and re-grouted and caulked. At one point we called Jesus and put him on speaker to give Henry more instructions. Hopefully everything was sealed against future leaks. Henry worked very hard for almost 5 hours and never took a break. He cleaned up everything nicely and went to the front door area. He worked on that for over a half hour and it looks great. After drying for a couple of days we used the shower again and it didn't leak. I'm happy with the job they did - just not sure it should have been over $200/hour. But I can tell they take pride in their work.

    Before
    Al L.

    I didn't think my soiled grout would ever come clean and considered replacing it. Grout Medic gave me a fair bid and went right to work. My home is an Airbnb, so I really appreciated the quick work and amazing results between guests. Can't say enough about Jesus, the owner, and Jose, the technician. They're straight-forward, get-it-done kind of guys.

    Shower

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    5 years ago

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    Jesus B.

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    6 years ago

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    6 years ago

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    Jesus B.

    Thank you so much Michael!

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    4 years ago

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    16 years ago

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    12 years ago

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    7 years ago

    Outstanding job on a tile floor I was going to tear out. Definitely will be repeat business. Thank you

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    6 years ago

    These folks did a great job. They were easy to work with. The cleaning was thorough. We are completely satisfied.

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    Jesus B.

    Thank you so much Greg!

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    12 years ago

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    Page 2 of 3

    Ask the Community - Grout Medic Denver

    Review Highlights - Grout Medic Denver

    Jesus was very quick to respond, very thorough in getting me a free quote and were easy to schedule.

    Mentioned in 39 reviews

    Read more highlights

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    Highly recommend Rhino Carpet Cleaning. I was really impressed from start to finish--quick…read moreresponse, great communication, on time, and extremely competitive pricing. Beyond that, they're just great people--helpful, pleasant, professional, and easy to work with. They did an excellent job on the carpets and made the whole process incredibly easy. Great service, great work, great value. I'll absolutely use Rhino Carpet Cleaning again.

    Initially I selected Rino Carpet Cleaning because they had a fast response rate, and Aliread the…read morespecs I took time to document for the job. We scheduled an appt for the cleaning. I was pleased to see automated text messages confirmed the job and described what to expect. Rino does a great job of blending multiple communication modes seamlessly (Yelp, person's cell, automated text number). This is a rare skill that should not be underestimated. Unfortunate there was an emergency and I had to cancel the job in the middle of the night before the service (see my review on drywall lol). Then the emergency was taken care of sooner than expected, so I contacted Rino again. We rescheduled service for the following day. An arrival window was provided; they arrived promptly. Ali did a walkthrough and we showed him a couple of stains. They began the service. There was a team of two, Ali and Ivan. Ali performed the stain treatment (stains came out!) and Ivan the all-over carpet cleaning. Both were friendly and professional. I will certainly hire them again.

    Stone Restoration Works - On a recent countertop restoration.

    Stone Restoration Works

    (21 reviews)

    Feeling sadistic and wanted to waste more of my time following up on the non-existent customer…read moreservice from your apparently horribly run company. Just to get an initial estimate for a project, I've contacted you repeatedly via email and voicemail, which weirdly goes directly to your owner's personal phone, but never with a response. To which I've clearly outlined what it is we need done in terms of refinishing our kitchen and bathroom tile, but to no avail. I've given approximate measurement of said space, thinking maybe our project is too small for your company, asking that you please let us know either way. Again, nothing. I work in the customer service industry, which, granted, isn't technically what you are, and I am willing to give a long leash to companies for being too busy and not GETTING this part of the whole communication process...to a point. But at this point you just seem like you don't care about the money or are too lazy or anti-social to give a simple yes/no response. Either way, you didn't get our money and we ended up going with another option. And that option is what I hope more do which is learning how to DIY. YouTube is very helpful and I encourage those with the time and means to learn basic stone refinishing themselves. It's relatively easy, but time consuming, and I would have always rather paid more to have it done by one of their "professionals." But here we are... Anyway, gotta love a learning experience you would've actually paid for.

    I received 3 estimates to repair my damaged new marble vanity counter top. Stone Restoration Works…read moreresponded immediately. They were the only company to look at the job before providing an estimate. Josh was very professional and responsive. They were the best price also. They squeezed me into their schedule immediately. Jorge, the technician was so nice and professional. Took time to instruct me on maintaining my marble vanity. The end product is beautiful! Actually better than when I bought it. I am very grateful to them! Would absolutely recommend!

    The Grout Doctor-Denver, Aurora, Castle Rock, Parker

    The Grout Doctor-Denver, Aurora, Castle Rock, Parker

    (6 reviews)

    If I could give negative stars to Dean and Denver Grout Doctors I certainly would. I had such a…read moregreat experience on two separate projects with the Grout Doctors franchisee in Tampa that I decided to call Grout Doctors here in Denver. Dean is the local franchisee, but his service is absolutely terrible. He came out, looked at the job, and assured me he could make the floor grout in my master shower "look just like the grout on the upper walls. He came out, did the work (mostly cleaning and sealing), and after it dried it only looked marginally better. I was quite dissatisfied, so I tried to get back in touch with him to get him to come out and properly fix it. That's where the "fun" began. 1. Dean does not answer texts, and in fact, says he doesn't text. I have no idea how anyone can stay in business if they don't communicate via phone, text, email, etc., but that's what he says. 2. He doesn't return phone calls. I left him 6 or 7 voicemails and he never returned my calls (probably because he knew he had done a terrible job and didn't want to make good on his promise to make the floor grout look good again). 3. Grout Doctors Corporate "Customer Service" (I use the term customer service VERY loosely!) isn't much better. I left several messages for them and finally heard back from someone named Juliana. She was much more concerned about distancing herself/corporate from the problem than she was with helping me, but she assured me I would hear from Dean soon. That of course didn't happen. 4. When I finally got in touch with Dean we scheduled an appointment and he stood me up - no phone call, no text, nothing. He just didn't show up. 5. When I finally got him touch with him he very reluctantly agreed to come out. But when he got to my house he had a terrible attitude and acted put out at having to come back and make good on work he had already been paid in full for. 6. He took one look at the floor grout and said that he never told me he could make it look like the wall grout. I told him my wife was present when he said that and that she would be happy to confirm that he said that, but he got nasty and left. Dean Shelton is a terrible businessman and won't do what he says he will do if you hire him. He took several hundred dollars from me and left me with essentially what I started with!

    I am very dissatisfied by the services provided by the Grout Doctor. I requested to have my kitchen…read moretile re-grouted. Dean and his crew de-grouted and re-grouted at the end of April. I was told that they were using epoxy grout so that should help stabilize the loose tiles. They were not cleanly, they left grout in the kitchen sink and our toilet, and left a big grout pile under the kitchen sink. And that evening after they had finished grouting, the grout was cracking and falling out. We had stayed off the grout as told. For the next week it only got worse. Dean came a week later to check it out and said he would give us a refund. It's been over a month and I have not received the refund and Dean is not responding to my calls or text messages.

    Grout Medic Denver - tiling - Updated September 2026

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