I have read some of these reviews here and seen a lot of comments about the horrible customer…read moreservice. I have been there twice now and everyone one there was super nice and helpful! The people who work at the counter were pleasant and helped me right away. Both pharmacist I saw were great and this last time I told the pharmacist I wasn't going straight home and since my medication need to be refrigerated would it be a huge deal. He went in the back and got me an ice pack and wrapped my meds in that. Just went that little extra mile for the customer.

Very rude! At first the pharmacist Rey seemed understanding and willing to help with my situation…read more Called for an update and Rey went off on me for no reason at all. Telling me that I was wasting his time and to not call back. I am not sure if he's overworked, but his unprovoked out burst is unacceptable from a healthcare professional to a patient. Should be more considerate that people that go to him are seeking help.

This pharmacy is wonderful. The staff is friendly and they go the extra mile for you…read more The only place we go. Personal service -so rare these days!! Thank you for everything. Tory and Rich Beale

My family and I we been getting our medication here for more than 10 years we had never had no bad…read moreexperience staff are friendly I wouldn't change pharmacy... Thank you for serving us:)

While on a stay at a beach house, we needed an extra walker because we left the other one home…read more This store had a good supply at reasonable prices.

Always terrific customer care!…read more The staff is professional and pleasant and If I'm having an issue with anything, my issue gets quickly resolved . Thanks for such excellent service!

Ability to talk to a human being to schedule surgery vs getting a text link to an app and leaving…read moremultiple messages on the app asking for someone to call me to schedule my surgery and getting nothing in return!

NOTE: This review is for the optometry department only. My catarac surgery with Dr. Zhou went very…read morewell. My post cataract eyewear purchases with Bay Eye were not good. I dealt with Stephanie Tapia, who fitted me for progressives (I'm very experienced with progressive lenses). When they arrived, the reading segment was barely adequate on the eyeglasses, and non-existent on the sunglasses. I took the sunglasses back, and Stephanie refit them and said she would try to put a rush on them with her contact at the lab. Well, they took 4 weeks (!) to come back in (they will not call you when they come in), though they are useable. I paid out of pocket (no insurance) for these glasses (around $900 each pair pair), and really expected more knowledgeable and courteous help. Neither of these did I receive. It literally took almost 2 months to get adequate eyewear from Bay Eye, and this is after spending $1800 on the eyewear. I recommend Dr. Zhou, certainly, but I would advise folks to avoid the optometry department at Bay Eye. Get your printed prescription from them, and then take it to a proficient and courteous optician else where.

We had to wait a while, and a woman was sitting behind the desk doing something but said nothing…read moreeven when a second person arrived and was waiting, but when I addressed her, she reacted, and in another little while, we were helped by Anthony, who was careful, professional, kind, and efficient. Great experience overall.

Customer service It's simply terrible--it's not there…read more I am a customer who also needs to renew my contact lenses every three months. I tried making an eye-exam wallpaper. online, also I tried to call him A woman answered rude and told me to wait right away, and then I waited for over an hour and a half and ended up leaving a message that they called me back, after four business day, nobody called me of course if I'm gonna directly go there, I have to spend more in a couple hours just in the line so it's better to wait for doctor appointment somewhere else!

Walking into the clinic, everything looked pretty standard but neat. The check in process was…read moresimple and didn't take long. The person at the desk answered my questions without seeming annoyed which I appreciated. In the back, one of the medical assistants went through the initial steps and made sure I was settled in the exam room. When the doctor came in, they took time to go over some background and asked a mix of general and more focused questions. They had a calm way of talking and didn't jump into assumptions. What I liked was how they explained things clearly but didn't try to oversimplify. The doctor gave a few ideas on what could be happening and explained the next steps without pressuring anything. They also gave some basic advice on what I could try on my own. It felt more like a team effort than being told what to do. I left feeling like I got useful information without being overwhelmed.

I went in today to look for new glasses, the girl in the front desk was very nice. I asked her if I…read morecould look at glasses she said yes can you wait for your turn and I did. The girl who works inside the studio, Kenia ( could be wrong) she help me with my insurance, she helped get out of situation. She was very friendly very helpful very professional. She and the girl front make me want to become patient soon. Thank you.

Late review. ken came out to fix a GE combo waser dryer unit. the dryer timer was broken by me just…read moreturning the knob. it is a five year old unit. a great machine mechanically with garbage platic parts (handles , timer Parts, and electronics total cheapass made parts) ken came out ,assesed the parts needed said it would take 2 -3 days, called and came back and promptly fixed it. Ken is old school like myself so we talked about how moden machines ruined by plastic parts and electronics, modern cars have the same life span 5 years or less. its great for MR goodwrench repair people, sux for us consumers. we both had a great time talking about the good ol days of metal parts and depebdable products.. Ken is a Great guy. When the shit parts break again, and they will, i am calling C&n appliance repair. A bit od history...before we bought this laundry unit we had a kenmore staker that lasted over 15 years without issues untill it all died, washer motor and dryer heating element. not worh fixing. Spend over 1500 for this GE unit which i am very satisfied with its service, just all the elctronics and plastic cause it to be less dependable, and that fricking lid lock ughhh , I wish ken a prosperous year wihhis business, and all you babies quit railing. this is a great busines. just needs a better offive manager. and all you loosers writing check/ hello, the 80's and 90'called, they want that paper and dead trees back back. get with it people. Michael G. Capitola Ca

Ken has been on my go-to list for many years even though several times his helpfulness over the…read morephone resulted in a house call not needed. He and wife Lisa are a great team. Each job he has completed have been excellent.

I recently had an exam at a local big box store and experienced blurry night vision after…read more After going back twice and being told to wait up to 39 days for my eyes to adjust I decided to try another Dr, and I'm glad I did ! Dr. Kuo discovered that the big box store distance RX was simply too strong. He invested far more time during the examination, I can now drive at night without issue. They also have a very good selection of frames and Becky invested a lot time during the fitting process and 2 weeks after. As a result, I've never owned a more comfortable set of glasses with the correct RX!

Dr. Kuo is so fluent in diagnosing and clearly explaining vision challenges. My son had a very…read moreinformative appointment with Dr. Kuo today. I appreciated that he was honest and direct with my son on the importance of wearing his new glasses & how it may help improve his vision before it's too late. Every single person who we met working in this office has been kind, professional and patient in helping my son get his new glasses:) Thank you to the entire team at Dr. Kuo's office:)