Toms Pharmacy has been apart of the Santa Cruz community for many decades & has been, in my…read moreexperience, the best pharmacy, the best staff, the most compassionate & knowledgeable people work there including Tom. They have gone above and beyond the services provided at CVS/Walgreens/RiteAid & they develop an excellent report(e) with their customers. I felt it was important to post this because for the 2nd month in a Row, the Staff did numerous things out of kindness, compassion & built a gtest long term relationship that made receiving a particular Rx possible. I'm grateful

Toms pharmacy is the best in town. They are local and also the most professional pharmacy around…read more They go above and beyond to take care of your prescription needs even when the doctor hasn't followed through in a timely manner they will get hold of them and fill your prescription. They are friendly and just all around nice folks to deal with in a place where you're sometimes dealing with a lot. Thumbs up Tom!

Worst customer service ever. I've been stuck with them for the last few years and my machine is now…read moreold enough that I can finally get away from this horrible, horrible company. Practically every order or issue with them is painful and takes hours to sort out via web, text, phone. On rare occastions I have been lucky enough to talk to someone helpful, but that has been the exception rather than the rule. Avoid this company.

It has been a horrid experience from day one. A complete newbie was left on his own to show me how…read moreto use the device. He could not answer even simple questions. I had to make a second appointment just to try to find a mask to fit correctly. Don't try to order supplies. They are totally incompetent. It would take on average three calls for each order. There were never confirmations and often items were left out of the shipment. I have since moved to another supplier that is very professional. Unfortunately I am stuck with PS with a now recalled Phillips device until I can retire it. Today when I called about the recall the specialist just rudely said Phillips is handling that and was gone! I could not even get to say another word. Awful. Just awful.

The selection was minimal. In fact they didn't have all sizes available. The worst part is that…read morethe embroidery cost more than the garment I purchased. $30 for embroidery or a logo and a 5 letter name.

I had been going to this uniform store for years. I had always loved the patches I received and…read moreusually they were on point with everything. However, the reason I am giving them one star is because of a very basic order that they should have gotten right and the lack of communication from them. Last February I dropped off four polo shirts, I needed them embroidered and my name placed on them. They told me a few weeks and I was happy to hear to pay and have them done. A few weeks I get a phone call that they were ready and I go to pick them up in May. When I arrive there I look at the shirts and noticed that my name is spelled WRONG! After the owner had written it down correctly and I had been a customer there for years. As asked what they could do to fix this and the owner reassured me that they were either going to order new shirts or fix the misspelled ones. Over the next few months I called and called about my shirts and well they still were not ready. The last time I called was in October and they said they were still waiting on the right shirts... It has now almost been a year and I still do not have the 4 polos back or anything. No calls, no follow ups, no customer service at all. I have come to the conclusion that I will never get a call, nor my shirts and I will need to take my business else where.

I generally am satisfied , especially with those at the desk. However, if you get into any trouble…read moreand need a higher up, customer service is horrible and it takes many phone calls or is impossible to get the damage undone. They blame the doctor!!! I'm sorry, even I can see that CVS made the mistake, same prescription and they fill it differently. Rules may change but, if so, they should explain it, but not blame the customers and doctor and argue about it. Do they have a responsible higher up, a "manager". Yes, but he told me he would follow up to tell my doctor what was needed and never contacted him. News alert! my doctor is busier than you are and has people's lives in his hands. Yes, you have peoples lives in your hands also, but you don't act like it. I am talking about a specific incident but it continues to happen too frequently. Same story, lack of communication and blaming the doctor! If they talk to the doctor they probably blame the patient. I also notice that getting questions answered when you have questions about how to take a medication or side effects sometimes is good sometimes not. Why should I trust it then? The greatest thing is the location and hours.

Your App is not accurate on refill dates. I trusted a date to pick up my prescription that has said…read moreall along it would be refilled tomorrow, talked to the pharmacist and they said No, not filled until the next day. As soon as I got off the phone the App updated to the next day.

Until recently, I have been both pleased and impressed with the service I've received from Impakt…read moreMedical in-person and phone representatives. That is, until I received my 5/23/2026 CPAP mask and air filters wadded up and crammed into a thin manilla envelope that was no bigger than the size of a greeting card. My mask is a lifeline that keeps my oxygen saturation from dipping to dangerously low levels while I sleep. To see the callous way in which this critical item was shipped was shocking. Though I forwarded a complaint, along with the picture, there has been no response. I'm still having to get by with an older mask.

if I could give a zero I would... this review is about the people you speak to on the phone Anna…read moreand a different girl CPAP supplies. NEVER NEVER do business with this company. I asked for them to send me my supplies one week early because I had a doctors appointment and needed to have the new style mask to make sure It worked OK. I even offered to pay for it the prior month and they still would not send to me. I told them I was moving the end of this month and to reschedule my appointment with the doctor would've been two months out so I could not do that because I would already have moved. I am looking for a new supplier. I couldn't tell you how many times I had to explain the situation to them and even asked to speak to the owner or manager, and they refuse me that as well.

I've had my Bruno straitlift for 6 years and this is my first need of repair. The visit was…read morescheduled in 3 business days. They sent out John C. from the Sacramento office. When he arrived he diagnosed the problem quickly and he had the necessary circuit board on his van. He was efficient as well as personable. John also fixed a couple of other glitches I had with the chair. I now have a chair that works like new. I'm a happy and satisfied customer.

Hello everyone, My client/patient had this company come out…read moreto install a ramp for her. First off, they were 1.5 hours late. No phone call from the company to tell us they were going to be late. When they did finally arrive, they were eating lunch before installation of the ramp. Second, the ramp was installed but not safe for me or my client to use. Someone could've tripped on it, and/or my client could've fallen off the side of the ramp that wasn't secured. They would not make it safe for my client. Instead, they removed it. I asked them for her $1000.00 deposit back, and they refused to refund her. Please do not use this company. Lifeway Mobility is not a good company