I highly recommend the Hampton Inn in Lake Wales. Rhett, the Manager, made sure everything was…read moreperfect during our stay there on April 24, 2024. He arranged that extra pillows and a roll-away bed were put in the room for us before we arrived. When we entered the hotel lobby to check in, Rhett and his staff were very friendly, gave us a warm welcome, and made us feel like special guests. Our room was clean and quiet and had a great view. The wifi worked great, the a/c was nice and cold, and the beds were very comfortable. The breakfast had a lot of delicious choices, including a waffle-making section. They had complimentary USA Today newspapers, and they had ice-cream novelties for sale for $2 each if you wanted a midnight snack! We are grateful for everything Rhett and the staff did for us to make our stay wonderful! We will definitely stay here again on our next visit.

Breakfast was great! Bed was comfortable. Employees were pleasant. Carpets throughout the hotel are…read morein desperate need of cleaning. Our white socks were black on the bottom after just a few minutes of walking in our room. There was a pungent deodorizing smell in the room that slowly dissipated, leaving the faint smell of prior cigarette smoke. The bathroom floor was extremely slippery even before using the shower. We would not stay here again.

I've stayed at this newer Courtyard a few times and each time has been great. New, modern and sleek…read moredesign and property is very clean. Check in is always smooth. They have a nice fire pit area. This location also offers a Starbucks. I don't like that there is no free coffee other than what is in your room. They also have a full bar area and bistro for dining and drinks which is very nice. They also offer a small market with snacks and basic travel necessities. The rooms are spacious and well appointed. I love that the rooms have a refrigerator and a microwave. Legoland is right across the street so it's definitely convenient if you're visiting the park. Restaurants and limited shopping options are nearby such as TJMaxx. Overall I feel this property is a great value and offers comfortable accommodations so I will continue to return.

This stay was disappointing, not because things went wrong, but because of how they were handled…read more Positives first: Kathy at check-in was wonderful. She was kind, efficient, and accommodating, especially since I was traveling with my 72-year-old mother. Jim from maintenance was also outstanding and genuinely cared about solving problems. Unfortunately, our shower dripped nonstop for the entire stay, making it difficult to sleep. Housekeeping entered our room despite our Do Not Disturb sign being displayed. The biggest issue involved our room keys. We had THREE sets that failed. I called ahead and specifically asked the front desk to make and test new keys before we returned because I didn't want to repeatedly drag my elderly mother up and down the elevator. I was assured it would be handled. It wasn't. When we arrived, the keys had been made but not tested. I had to repeatedly advocate for a very simple request. Rather than listening, Deanna and Lilly seemed more interested in repeating scripted apologies and saying, "it was a miscommunication" than actually solving the problem. Eventually, thanks to Jim from maintenance, the issue was resolved. Technology problems happen. What disappointed me was the lack of empathy, active listening, and troubleshooting. Marriott says they "Put People First" and "Pursue Excellence." Unfortunately, that wasn't reflected in our experience. Would I stay here again? Absolutely not.

The Dixie WalesBilt Hotel was built in 1926. It opened on January 27, 1927 on 5 Park Avein Lake…read moreWales, Fl. By the time it opened the Florida land boom had begun to collapse. The hotel was built two years before Lake Wales most iconic landmark, Bok Tower was built. At the time it was built the 10 story hotel was the crown jewel of Lake Wales. It is one of only a few remaining skyscrapers from the 1920's. The first owners of the hotel were Florida governor Martin and silent movie star Thomas Meighan who owned the hotel along with fellow movie stars Gloria Swanson, Mary Pickford, and Clara Bow and Hollywood attorney Nathan Burkan and Hollywood producer Victor Heerman. The hotel was built for $500,000 and it was financed by selling stock in the enterprise. The hotel architect was Fred Bishop and D.J. Phipps. It was designed in a Masonary Vernacular style with elements of Mediterranean Revival. It is an example of 3 part block with a base, shaft, and a cap. You can see the divide on the building. It was a style that was popular throughout the 1920's. The hotel was constructed of steel reinforced poured concrete in a post-and-beam method without bearing walls. The sturdy construction allowed the building to survive a hurricane in 2004 with only minor damage. The interior of the hotel was ornately decorated with Palladium style windows and doorways, Italian made ceilings, columns, a drinking fountain by Ernest A. Batchelder, marble floors by the Georgia Marble Company, mosaic tile floors, and a wrought iron balustrade. The building had a central mezzanine and shopping arcades. In 1972 the hotel was purchased by Anderson Sun State and renamed the Groveland Motor Inn. The hotel was renovated to hosts visitors interested in the Green Swamp land sectioned off for development. There was interest in the land because of its proximity to Disney World but when the state declared the land a critical area of concern and prohibited development the company dissolved and auctioned the hotel off in 1974. In 1978 the hotel was signed over to the nationally known religious music and drama group, the Agape Players. The made improvements and added a restaurant and ice cream parlor. They added a teaching facility and operated a Christian hotel on the upper floors. They sold the hotel when they disbanded in 1985. In the 1980's New Yorker Victor Khubani owned the hotel and changed its name to Hotel Grand. The hotel was added to the National Register of Historic Places on August 31, 1990. He was not able to make the code enforcement repairs necessary regarding the sprinkler system and elevator. In 1995 the hotel was sold at auction. Restoration was started but never completed. By 2008 the city of Lake Wales owned the hotel. It had been standing empty for the past three decades, destroyed by vagrants and vandals and attempts to modernize it. The hotel had acquired the nickname the Green Monster due to its garish color from years of neglect. The city contacted Ron Brown, President of Dixie WalesBilt LLC. To restore it. Brown, a former contractor promised to restore the hotel to its former glory. The city worked out a deal with Brown where they would sell him the building for $10 if he painted the building, gave $80,000 to the city, and increased the market value of the building to 1.6 million dollars in 16 months time. In June 2011 Brown assured the city he would be ready to open the north side ground floor for retail in the fall. Based on that the city gave him the hotel but fall came and went and it never opened. In 2014 community leaders came together to help Brown. Reid Hardman worked with Brown to restore the exterior of the building. The exterior was painted and the building details and window frames were restored. Since then the project has stalled. The city does not feel that Brown is quickly enough to finish the project. The city has been punishing Brown by not renewing his building permits. Brown blames the city for impeding his work but he has not secured funding for the next level of the project estimated to cost 10 million dollars. At the this point the city would like to find someone else to take over the building although Ron Brown wants to finish and open the hotel. The city and the owner are at an impasse on how to move forward. Lake Wales has the ability to reclaim the hotel through code enforcement liens and fines. As you can imagine there are quite a few cool ghost stories associated with this old hotel, people who checked but who never really checked out. Will Ron Brown ultimately get the job done? Only time will tell. This building has so much history that it would be a shame not to see this beautiful hotel restored.

The is a family run Hotel. It is older but the rooms are up to date and the wi fi is very good…read more The place is spotless and the service gracious. The parking is right out side the door and the rates very reasonable. It was very quiet. We forgot a cell phone in the room and they called so quickly we never got out of town. They refused a tip for finding the phone. I would definitely stay there again. My only suggestion is they door knob on our Room #2 needs adjustment or to be replaced.

We were very pleasantly surprised by this Holiday Inn. It's located just north of the Lake Wales…read morecity limit, and set well back from the main road. We had a king room, which was nicely furnished, had lots of surface space for luggage, a desk and comfortable chair, an easy chair, and 2 ottomans. There was a floor safe inside the armoire. The bed was comfortable and there were choices of firm or soft pillows. Each of the nightstands had outlets, and there were wall-mounted sconces above the nightstands. The room and bathroom were very clean. Toiletries were Dove brand. Breakfast was better than at many similar hotels. There were more choices of hot items (for example, turkey sausage and pork sausage), and the cinnamon rolls were wonderful. The coffee was dispensed from Costa machines that are always available in the lobby, and it was actually good. Both decaf and regular coffee were available and ground freshly each time. The person taking care of the breakfast area was very diligent in keeping it clean and well stocked. There was a reasonably-priced guest laundry on the 2nd floor. Quarters are needed, and these and detergent are available in the lobby. My only complaints are that the self- closing room doors were quite loud, the bed was high (be careful getting out!), and our room was on the first floor adjacent to the pool. The lighting at the pool was on all night and impossible to completely block out with the curtains. Also, hot water supply was lacking between about 7-7:30 am both days of our stay. All in all, we had a good stay and would consider returning if in the area again.

Clean, great air conditioning, and even better coffee!…read more The staff were accommodating, the rooms were very clean, and it's in a great location. We have been very impressed by Holiday Inns on the east coast. And of course, the great coffee at Holiday Inn!

Loved our time here, and looking forward to returning one day. Alberta, the owner goes above and…read morebeyond to make your stay comfortable. About an hour from Disney, abd Universal but is worth the drive. Located on Crooked Bass Lake, New Hillcrest Lodge is truly Babson Parks hidden gem.

Nice hotel...especially for the price. Walked into the lobby which was very clean and the employees…read moreat the front desk were very friendly. The room was also very clean...complimentary breakfast was good as well. It is very close to Sea World and Aquatica...pretty central to everything.

I've never seen a pool painted so perfectly! Mike, Zach and…read moreThe Long Haired Nelson looking dude did a great job painting! They could paint my pool any day!

DISGUSTING!! ROACH INFESTED AND NASTY! Absolutely gross. There were roaches crawling up the walls…read moreand hair all in the bed. We didn't feel safe or comfortable staying there. Front desk clerk was unhelpful and unwilling to refund. AVOID THIS PLACE!! SAVE YOUR MONEY!

Housekeeping about to break my door knocking at 7:58AM on a Sunday morning, check out is 11AM, they…read morecare so little about their guests that they purposefully wake them up early to hurry them out. Plus, towels, sheets, toilet paper, basically everything in here is from the dollar store. This is a terrible place to stay.

I informed them of situation no one ever got back to me or offered anything to say or return my…read moremessages back

The rooms were clean with DOVE products, elevators were working without problems and the breakfast…read more(extra charge) was actually pretty good. They had eggs, sausage, bacon, grits, pancake, oatmeal, Greek yogurt, pudding, fresh fruit such as bluebwrries, pineapple, apples, bananas, oranges and watermelon. They also has sides of jalapeños, salsa, shredded cheese, cream cheese for your eggs and stuff. They have the croissants, bagels and toast/muffins. Drinks included chocolate milk, almond milk, regular milk, apple juice; OJ, coffee, as well as some flavored juices. It was a decent selection and everyone ate well. For the price, it was cheaper and had a FAR BETTER breakfast than Best Western which is a newer hotel. Best western's breakfast was not served hot and they dilute their orange juice heavily so it doesn't even taste like OJ. Limited selection. The only Downside of this place is the A/C. Temperature in the room wasn't consistent, so it either got too cold or too hot before A/C kicked on. Bed was comfy with firm and soft pillows.

I have to wonder how this place would rate if Legoland wasn't so close since the options are very…read morelimited, especially if you don't plan your stay well in advance - you will save some money by staying here compare to the LEGO Hotel or some of the other options there's no doubt about it but there are some sacrifices. The best part of the stay in my opinion was the staff, this team definitely understands the importance of customer service but sadly this doesn't makeup for the accommodations. If you arrive after dark the entrance can be a little confusing if you're coming from I-4 don't turn too early and if your driving an extended cab pickup truck the spaces weren't ready designed for you, it's all about how many vehicles they could cram into the space. The room was just okay, the beds and water pressure left a lot to be desired but that isn't something the staff can do anything about so it is what it is. There are choices you can make that will make your stay tolerable, but by all means avoid the breakfast, regardless or not if it's comp'd. The breakfast area it seems was filled with people who were staying one night or had just completed the first night of their extended stay because I don't think too many people would do it twice. Besides being on the stingy side it horrible - the eggs were dried out beyond belief, there were three slices of bacon in the chaffing dish and the sausage was rancid - the milk was in bulk instead of small gable-top cartons and it wasn't cold. This property is disappointing in a lot of ways I think I'll look at other options next trip even though I'm a Spire Rewards member...