I highly recommend the Hampton Inn in Lake Wales. Rhett, the Manager, made sure everything was…read moreperfect during our stay there on April 24, 2024. He arranged that extra pillows and a roll-away bed were put in the room for us before we arrived. When we entered the hotel lobby to check in, Rhett and his staff were very friendly, gave us a warm welcome, and made us feel like special guests. Our room was clean and quiet and had a great view. The wifi worked great, the a/c was nice and cold, and the beds were very comfortable. The breakfast had a lot of delicious choices, including a waffle-making section. They had complimentary USA Today newspapers, and they had ice-cream novelties for sale for $2 each if you wanted a midnight snack! We are grateful for everything Rhett and the staff did for us to make our stay wonderful! We will definitely stay here again on our next visit.

Breakfast was great! Bed was comfortable. Employees were pleasant. Carpets throughout the hotel are…read morein desperate need of cleaning. Our white socks were black on the bottom after just a few minutes of walking in our room. There was a pungent deodorizing smell in the room that slowly dissipated, leaving the faint smell of prior cigarette smoke. The bathroom floor was extremely slippery even before using the shower. We would not stay here again.

I've stayed at this newer Courtyard a few times and each time has been great. New, modern and sleek…read moredesign and property is very clean. Check in is always smooth. They have a nice fire pit area. This location also offers a Starbucks. I don't like that there is no free coffee other than what is in your room. They also have a full bar area and bistro for dining and drinks which is very nice. They also offer a small market with snacks and basic travel necessities. The rooms are spacious and well appointed. I love that the rooms have a refrigerator and a microwave. Legoland is right across the street so it's definitely convenient if you're visiting the park. Restaurants and limited shopping options are nearby such as TJMaxx. Overall I feel this property is a great value and offers comfortable accommodations so I will continue to return.

This stay was disappointing, not because things went wrong, but because of how they were handled…read more Positives first: Kathy at check-in was wonderful. She was kind, efficient, and accommodating, especially since I was traveling with my 72-year-old mother. Jim from maintenance was also outstanding and genuinely cared about solving problems. Unfortunately, our shower dripped nonstop for the entire stay, making it difficult to sleep. Housekeeping entered our room despite our Do Not Disturb sign being displayed. The biggest issue involved our room keys. We had THREE sets that failed. I called ahead and specifically asked the front desk to make and test new keys before we returned because I didn't want to repeatedly drag my elderly mother up and down the elevator. I was assured it would be handled. It wasn't. When we arrived, the keys had been made but not tested. I had to repeatedly advocate for a very simple request. Rather than listening, Deanna and Lilly seemed more interested in repeating scripted apologies and saying, "it was a miscommunication" than actually solving the problem. Eventually, thanks to Jim from maintenance, the issue was resolved. Technology problems happen. What disappointed me was the lack of empathy, active listening, and troubleshooting. Marriott says they "Put People First" and "Pursue Excellence." Unfortunately, that wasn't reflected in our experience. Would I stay here again? Absolutely not.

The is a family run Hotel. It is older but the rooms are up to date and the wi fi is very good…read more The place is spotless and the service gracious. The parking is right out side the door and the rates very reasonable. It was very quiet. We forgot a cell phone in the room and they called so quickly we never got out of town. They refused a tip for finding the phone. I would definitely stay there again. My only suggestion is they door knob on our Room #2 needs adjustment or to be replaced.

We were very pleasantly surprised by this Holiday Inn. It's located just north of the Lake Wales…read morecity limit, and set well back from the main road. We had a king room, which was nicely furnished, had lots of surface space for luggage, a desk and comfortable chair, an easy chair, and 2 ottomans. There was a floor safe inside the armoire. The bed was comfortable and there were choices of firm or soft pillows. Each of the nightstands had outlets, and there were wall-mounted sconces above the nightstands. The room and bathroom were very clean. Toiletries were Dove brand. Breakfast was better than at many similar hotels. There were more choices of hot items (for example, turkey sausage and pork sausage), and the cinnamon rolls were wonderful. The coffee was dispensed from Costa machines that are always available in the lobby, and it was actually good. Both decaf and regular coffee were available and ground freshly each time. The person taking care of the breakfast area was very diligent in keeping it clean and well stocked. There was a reasonably-priced guest laundry on the 2nd floor. Quarters are needed, and these and detergent are available in the lobby. My only complaints are that the self- closing room doors were quite loud, the bed was high (be careful getting out!), and our room was on the first floor adjacent to the pool. The lighting at the pool was on all night and impossible to completely block out with the curtains. Also, hot water supply was lacking between about 7-7:30 am both days of our stay. All in all, we had a good stay and would consider returning if in the area again.

Clean, great air conditioning, and even better coffee!…read more The staff were accommodating, the rooms were very clean, and it's in a great location. We have been very impressed by Holiday Inns on the east coast. And of course, the great coffee at Holiday Inn!

Loved our time here, and looking forward to returning one day. Alberta, the owner goes above and…read morebeyond to make your stay comfortable. About an hour from Disney, abd Universal but is worth the drive. Located on Crooked Bass Lake, New Hillcrest Lodge is truly Babson Parks hidden gem.

Nice hotel...especially for the price. Walked into the lobby which was very clean and the employees…read moreat the front desk were very friendly. The room was also very clean...complimentary breakfast was good as well. It is very close to Sea World and Aquatica...pretty central to everything.

I've never seen a pool painted so perfectly! Mike, Zach and…read moreThe Long Haired Nelson looking dude did a great job painting! They could paint my pool any day!

DISGUSTING!! ROACH INFESTED AND NASTY! Absolutely gross. There were roaches crawling up the walls…read moreand hair all in the bed. We didn't feel safe or comfortable staying there. Front desk clerk was unhelpful and unwilling to refund. AVOID THIS PLACE!! SAVE YOUR MONEY!

Housekeeping about to break my door knocking at 7:58AM on a Sunday morning, check out is 11AM, they…read morecare so little about their guests that they purposefully wake them up early to hurry them out. Plus, towels, sheets, toilet paper, basically everything in here is from the dollar store. This is a terrible place to stay.

I informed them of situation no one ever got back to me or offered anything to say or return my…read moremessages back

The rooms were clean with DOVE products, elevators were working without problems and the breakfast…read more(extra charge) was actually pretty good. They had eggs, sausage, bacon, grits, pancake, oatmeal, Greek yogurt, pudding, fresh fruit such as bluebwrries, pineapple, apples, bananas, oranges and watermelon. They also has sides of jalapeños, salsa, shredded cheese, cream cheese for your eggs and stuff. They have the croissants, bagels and toast/muffins. Drinks included chocolate milk, almond milk, regular milk, apple juice; OJ, coffee, as well as some flavored juices. It was a decent selection and everyone ate well. For the price, it was cheaper and had a FAR BETTER breakfast than Best Western which is a newer hotel. Best western's breakfast was not served hot and they dilute their orange juice heavily so it doesn't even taste like OJ. Limited selection. The only Downside of this place is the A/C. Temperature in the room wasn't consistent, so it either got too cold or too hot before A/C kicked on. Bed was comfy with firm and soft pillows.

I have to wonder how this place would rate if Legoland wasn't so close since the options are very…read morelimited, especially if you don't plan your stay well in advance - you will save some money by staying here compare to the LEGO Hotel or some of the other options there's no doubt about it but there are some sacrifices. The best part of the stay in my opinion was the staff, this team definitely understands the importance of customer service but sadly this doesn't makeup for the accommodations. If you arrive after dark the entrance can be a little confusing if you're coming from I-4 don't turn too early and if your driving an extended cab pickup truck the spaces weren't ready designed for you, it's all about how many vehicles they could cram into the space. The room was just okay, the beds and water pressure left a lot to be desired but that isn't something the staff can do anything about so it is what it is. There are choices you can make that will make your stay tolerable, but by all means avoid the breakfast, regardless or not if it's comp'd. The breakfast area it seems was filled with people who were staying one night or had just completed the first night of their extended stay because I don't think too many people would do it twice. Besides being on the stingy side it horrible - the eggs were dried out beyond belief, there were three slices of bacon in the chaffing dish and the sausage was rancid - the milk was in bulk instead of small gable-top cartons and it wasn't cold. This property is disappointing in a lot of ways I think I'll look at other options next trip even though I'm a Spire Rewards member...

Stayed 2 nights at this hotel and we were recommended by some friends. We love the calmness of the…read moreproperty and felt our kids were very safe. It had a sidewalk that goes around the entire property so it's nice for a morning jog before the kids wake up. The pool is fun and my kids enjoyed staying here. The breakfast was good and all the staff is very accommodating. Overall, the room was clean, however our room in particular had a really bad odor and when I called, maintenance arrived and said they didn't notice anything wrong. Also housekeeping came and cleaned the area that I said I thought the smell was coming from. No other investigation was conducted and the problem seemed to be downplayed by staff. They were not able to move our room because all the rooms were booked up. I ended up going to Publix to buy my own cleaning supplies and air fresheners, but nothing seemed to help. I was disappointed because I really wanted this trip to be relaxing and not always in the go, but we really didn't want to hang out in our room due to the smell. I'm looking forward to going home. :/

Definitely depends on the price about whether it is worth staying here…read more If you can get the legoland hotel that is next to legoland for $100-$200 a night more, it is worth staying at the other legoland hotel. If this place is that much cheaper, I would opt to stay here. That is only if 1. it doesn't look like it will be raining the entire weekend and 2. if you have a car. If you don't have a car, even though the walk is .5 miles it seems farther and it's along a busyish street. They do have a shuttle, which we didn't take since we had a car. The bungalow style is definitely cute if the weather is good. Otherwise, you're running through a rather large area to get to your room. Each bungalow is connected to one other and when we were there there was no one in the one next to us, which was great. The rooms are exactly the same as in the main legoland hotel other than the fact that there's no second tv in the kids bunk area. I love the legoland rooms in general, where the kids have their on little alcove with a bunk bed and a trundle pull out so they can go to sleep early while the adults stay up. The pool is less busy than the main legoland hotel one and there's a sand area and playground. That is pretty cool. It still has all the floating legos (but no slide). It's right next to the restaurant so you can order a drink at the window and bring it out to the pool. You can also order food to eat at the pool. There's little playgrounds all over this place, which was fun for the kids. There's no lobby so you basically check in at the front gate from your car. Overall, when there's a good deal, I'll stay here, otherwise I'll opt for the other hotel.