I've stayed at this newer Courtyard a few times and each time has been great. New, modern and sleek…read moredesign and property is very clean. Check in is always smooth. They have a nice fire pit area. This location also offers a Starbucks. I don't like that there is no free coffee other than what is in your room. They also have a full bar area and bistro for dining and drinks which is very nice. They also offer a small market with snacks and basic travel necessities. The rooms are spacious and well appointed. I love that the rooms have a refrigerator and a microwave. Legoland is right across the street so it's definitely convenient if you're visiting the park. Restaurants and limited shopping options are nearby such as TJMaxx. Overall I feel this property is a great value and offers comfortable accommodations so I will continue to return.

At walking distance from Legoland was a great location for a few days stay and to start our…read morevacation. The check in and the cafe staff was pleasant. The room was spacious and had a keriug, mini fridge and a microwave. Cafe serves breakfast and dinner.

This was by far the worst hotel experience we've ever had--and we travel often. Upon arrival, our…read moreroom had no towels, no phone, no working TV, no Wi-Fi, and only half a roll of toilet paper with no backup. The floors and surfaces were absolutely filthy. The beds looked like they were made with cheap "bed-in-a-bag" sets from Walmart, complete with burn holes and stains. It took us over 24 hours to even find a staff member. When we finally did, we were rudely told to "shh and get to the point." When we asked for towels, what seemed to be the owner told us to "go find housekeeping" ourselves. We never found anyone. Later that evening, around 7 p.m., we tried again. The office was locked, no one answered the door or window. Eventually, a woman came out from behind the building and accused us of potentially breaking the door by knocking. When we explained we just needed towels, she said she was refusing service to us for knocking--and disappeared again. We ended up buying our own towels. When we returned, we saw the same woman letting someone in through a side door. Several rooms nearby were wide open and in complete disarray. It became clear that most of the people there were long-term residents, not travelers. The pool was half full of sludge, mold, and stagnant water. Overall, this place feels more like the set of a low-budget horror movie than a functioning hotel. Stay far, far away.

THIS HOTEL IS A SCAM. I repeat, THIS HOTEL IS A SCAM…read more Avoid This Place - Dishonest and Rude Staff I had a terrible experience with this hotel and I wouldn't recommend it to anyone. I booked my stay through Expedia and paid in full in advance. When I arrived, the front desk was closed (around 4 PM!) and I had to call a number posted outside to check in. The woman who answered the phone was extremely rude from the start and claimed there was no reservation under my name. I told her I booked through Expedia, but she dismissed me and said the price I paid online ($40-$45) wasn't their rate, and tried to charge me again by saying she is going to come to check me in but you gonna owe me money. While Expedia already charged my card for $73.65. To make matters worse, when I reported this to Expedia, the hotel lied and said they were just asking for a deposit. That is absolutely false -- they never mentioned a deposit, just flat out said I'm going to have to pay an additional amount to stay and I just hang up on her while on property. Expedia refused to refund me, so I ended up paying for a reservation I couldn't use. Totally unprofessional and dishonest behavior from the hotel and very disappointing support from Expedia. Stay away from this place. Not worth the stress or the money. Expedia are you scamming your customers now? What about the price you see for your stay is what you pay?

Housekeeping about to break my door knocking at 7:58AM on a Sunday morning, check out is 11AM, they…read morecare so little about their guests that they purposefully wake them up early to hurry them out. Plus, towels, sheets, toilet paper, basically everything in here is from the dollar store. This is a terrible place to stay.

I informed them of situation no one ever got back to me or offered anything to say or return my…read moremessages back

We were very pleasantly surprised by this Holiday Inn. It's located just north of the Lake Wales…read morecity limit, and set well back from the main road. We had a king room, which was nicely furnished, had lots of surface space for luggage, a desk and comfortable chair, an easy chair, and 2 ottomans. There was a floor safe inside the armoire. The bed was comfortable and there were choices of firm or soft pillows. Each of the nightstands had outlets, and there were wall-mounted sconces above the nightstands. The room and bathroom were very clean. Toiletries were Dove brand. Breakfast was better than at many similar hotels. There were more choices of hot items (for example, turkey sausage and pork sausage), and the cinnamon rolls were wonderful. The coffee was dispensed from Costa machines that are always available in the lobby, and it was actually good. Both decaf and regular coffee were available and ground freshly each time. The person taking care of the breakfast area was very diligent in keeping it clean and well stocked. There was a reasonably-priced guest laundry on the 2nd floor. Quarters are needed, and these and detergent are available in the lobby. My only complaints are that the self- closing room doors were quite loud, the bed was high (be careful getting out!), and our room was on the first floor adjacent to the pool. The lighting at the pool was on all night and impossible to completely block out with the curtains. Also, hot water supply was lacking between about 7-7:30 am both days of our stay. All in all, we had a good stay and would consider returning if in the area again.

Clean, great air conditioning, and even better coffee!…read more The staff were accommodating, the rooms were very clean, and it's in a great location. We have been very impressed by Holiday Inns on the east coast. And of course, the great coffee at Holiday Inn!

I highly recommend the Hampton Inn in Lake Wales. Rhett, the Manager, made sure everything was…read moreperfect during our stay there on April 24, 2024. He arranged that extra pillows and a roll-away bed were put in the room for us before we arrived. When we entered the hotel lobby to check in, Rhett and his staff were very friendly, gave us a warm welcome, and made us feel like special guests. Our room was clean and quiet and had a great view. The wifi worked great, the a/c was nice and cold, and the beds were very comfortable. The breakfast had a lot of delicious choices, including a waffle-making section. They had complimentary USA Today newspapers, and they had ice-cream novelties for sale for $2 each if you wanted a midnight snack! We are grateful for everything Rhett and the staff did for us to make our stay wonderful! We will definitely stay here again on our next visit.

Breakfast was great! Bed was comfortable. Employees were pleasant. Carpets throughout the hotel are…read morein desperate need of cleaning. Our white socks were black on the bottom after just a few minutes of walking in our room. There was a pungent deodorizing smell in the room that slowly dissipated, leaving the faint smell of prior cigarette smoke. The bathroom floor was extremely slippery even before using the shower. We would not stay here again.

Nice hotel...especially for the price. Walked into the lobby which was very clean and the employees…read moreat the front desk were very friendly. The room was also very clean...complimentary breakfast was good as well. It is very close to Sea World and Aquatica...pretty central to everything.

I've never seen a pool painted so perfectly! Mike, Zach and…read moreThe Long Haired Nelson looking dude did a great job painting! They could paint my pool any day!

DISGUSTING!! ROACH INFESTED AND NASTY! Absolutely gross. There were roaches crawling up the walls…read moreand hair all in the bed. We didn't feel safe or comfortable staying there. Front desk clerk was unhelpful and unwilling to refund. AVOID THIS PLACE!! SAVE YOUR MONEY!

One star for comfortable pillows. Upon checking in the staff…read morelet me know how I was inconveniencing her because she was hungry. Once I got to my room to shower I had luke warm water at best. When I laid down to sleep the walls were so thin I could hear everything above me and beside me. Here is the best part...when I went to the 2nd floor for my complimentary breakfast the next morning I got scolded for grabbing an orange and apple to go. I was told I must sit in their dark dining room at 6am and eat it. I had no idea I wasn't allowed to take my free "breakfast" out of the dining room and that they have a warden watching to make sure this doesn't happen.

Once we got out of the Elevator on the 4th floor which is supposed to be Non-Smoking, my family was…read moregreeted by the smell of weed. This should have been the sign to leave. The Room: there was a smell of men's cologne. I immediately called down to the front desk and explained and requested a different room. I was told they would send Maintenance up to check and evaluate. He came up with a can of Febreeze. He told us that there were no other rooms available and offered to spray the room. I expressed my concerns of the cleanliness of the room since a dresser had dirty drippings on it and showed him. He wiped it and that was that for him. After he left I tried to settle in and went to plug my Phone charge in the wall and it fell out. The outlets are so old/worn it would not stay in. I checked the only other outlet I had access to and it wasn't even working. I called down again and when Maintenance came up I showed him and he didn't have an answer. I asked if they had a powerstrip to provide since I absolutely needed access to power. He provided that and at least one issue was resolved. My wife was very upset with the condition of the room. It was very unkempt, patchwork walls, stains, ceiling tiles discolored (moldy, maybe). She went in the bathroom and at this point refused to go in again and this made for an even more uncomfortable night. I was blamed for picking the worst hotel in Winter Haven and used the pictures from your website as my defense for not knowing the truth. It was too late at this point to find another room in the area as when we called around they were all booked. The fan for the AC was SO LOUD and we needed it on to keep the air circulating since the Door was not aligned properly and the smell from the hallway was getting in the room. I put towels at the door to block off the air from getting in as much as I could. This made for a bad night's sleep. To make it even worse, we were woken up to the sight of a Roach walking on the bed. After we left our room we were once again met with the smell of weed as if the person was smoking outside our room and just left. Breakfast: The only almost good part of the stay was breakfast but that was ruined by "Pauline" watching over everyone's shoulder and it was so uncomfortable. Her unpleasant demeanor as she walked by every minute complaining how she was in at 5 and is only open from 6-9 and turned away a family of what looked like 8 at a few minutes to 9. One vacationer complained that the Milk tasted funny and Pauline said "not possible, I just replaced it. It must be because you brushed your teeth and that will through off the taste." She used that excuse for a couple other people that complained about other things. I took pictures. I will forever be blamed by my family for picking this room and being put in this situation. I promised them this will NEVER happen again because we will NEVER be back to this Hotel and possibly any other Choice Hotel after this Experience. No effort was made to make it right before it snowballed by the Staff. *Pictures on their site are either OLD so they look nicer or I was there after some Cataclysmic Event because the Hotel looked Run Down. Nothing like the Pictures and People should be informed. **I did send this to post this for the Quality Inn & Suites, Winter Haven, FL but they did not Post it on their site as of this posting. They have Posted New Reviews with Positive Feedback only. I received a Email from the GM with a Generic Statement that others have received. They really do not care about their guests.

This is a new and modern Best Western built with thoughtful design and an eye toward…read morefamily/traveler occupancy. Our room had a king bed, a round table with 2 chairs, a very long counter under the TV with 2 stools, and a small sectional sofa. While the bed was very comfortable, the seating options were not. The sectional had a pull-out bed. The king bedside nightstands each had ceiling- hung lights, 2 outlets, and 2 USB ports. All worked, but outlets showed signs of getting loose. We appreciated that there was excellent lighting in the room and bathroom. The bathroom light had a motion detection feature that might be a problem for those who awaken during the night to use the bathroom. It's like a wake up call. We didn't see an easy way to disable this. We liked the perimeter-lit mirror and walk-in shower. The shower floor seemed slippery at first but was fine once wet. Breakfast was just so-so. Within a walled-off space there were hot options of eggs, sausage patties, and seasoned potatoes, plus a yogurt machine, pancake maker, juice machine, and coffee machines. No waffle machine, though. Within the eating area, there was a Bunn coffee brewer for single cups. Internet was acceptable, with no major glitches in our room. This newer hotel could be an excellent value for a family visiting a nearby theme park. We enjoyed our one-night stay.

If you don't want to be able to sleep at night If you don't…read moremind a hotel that doesn't enforce they're quiet hours If you don't mind a hotel that won't do anything about unruly guests If you don't mind, the place smelling like marijuana If you don't want good water pressure in the shower If you want a semi clean room, If you don't mind being disrespected by the staff when you say something about their problems, this is the hotel for you After three nights of this And one room change we changed hotels I let the lady at the front desk now why we were changing hotels. Her reply to was good.!!