This review is for the Stone Canyon Management Team - Maribel and Bri. I've only been here two…read moreweeks and haven't completely settled in yet, but I wanted to share how wonderful they've been. From the very beginning, they were informative, kind, and provided exceptional customer service while my partner and I were choosing our first apartment together. It truly means so much to start this new chapter of adulthood in a place that already feels so promising. I'm really hoping my experience here continues to be a positive one. I like to stay at places long-term, and I'd love for this to feel like home until the day we're ready to buy our own house Stone Canyon, please be good to me!!

We've had a great experience with Stone Canyon Apartments. The team is very responsive and quick to…read moretake action whenever something comes up. One experience that really stood out was when one of our packages was accidentally delivered to a neighboring apartment complex. The Stone Canyon team went out of their way to retrieve it and deliver it directly to our door. They're also very receptive to feedback and willing to accommodate reasonable requests, such as wearing shoe covers when entering our apartment. We really appreciate their professionalism, responsiveness, and willingness to go the extra mile for their residents.

I want to take the time in show appreciation to Brandy who was helping me. Her service was just…read moreamazing! Her customer service and response just outstanding. I will definitely be referring people here. Thank you Brandy

I was looking for a safe place for my daughter and grandson to live and I came across magnolia…read moreVilla. I wanted her to be close to surrounding small businesses. This is a great location down the street from the Tyler mall, walking distance to all different types of eateries and shopping Management is accommodating and makes you feel like family. very safe and nice place to live.

As a resident at Mission Loft, Tyler P. with the Maintenance Department has been pleasant, helpful,…read morefriendly, and goes above and beyond the call of duty to help any time he can. For example, on my move-in day he helped carry a heavy load of belongings up to the fourth floor with no hesitation and never mentioning my disability. This is the type of employee that should be promoted and kept within a company. Thank you Tyler!

I have delayed writing this review for some time due to concerns about potential retaliation from…read moremanagement. I lived at this property for approximately three years. Initially, the leasing experience was positive, and the staff were attentive. However, after signing the lease, my experience changed significantly. Communication became inconsistent, and interactions with office staff were often unprofessional. During my tenancy, there were recurring maintenance issues, including frequent fire alarm activations and periodic water outages. Despite these disruptions, rent and additional fees remained unchanged, which was frustrating given the circumstances. Security has also been a major concern. Over the course of my stay, my motorcycle was stolen, my car was broken into, and multiple packages went missing. Unfortunately, I did not feel that these incidents were adequately addressed by either the leasing office or corporate management, and follow-up communication was lacking. Noise levels were another ongoing issue. Between nearby traffic, trains, and disturbances from other residents at various hours, it was often difficult to enjoy a quiet living environment. When concerns were raised, responses from management suggested that these issues were considered "normal," which did not align with my expectations as a tenant. I also question the authenticity of some of the positive reviews, as residents are encouraged to leave feedback upon move-in and to mention specific staff members. This may not fully reflect long-term living experiences. After escalating concerns to corporate management, I received notices on my door, which felt retaliatory rather than constructive. Additionally, the presence of unauthorized individuals on or near the property raised further concerns about safety and oversight. Overall, my experience did not meet expectations, particularly in terms of management responsiveness, maintenance, and security. I would encourage prospective tenants to thoroughly research and consider these factors before making a decision.

Current resident - I have been living at Casa Sierra for 1 year and 9 months now. (I moved in…read moreAugust 2024) My lease ends May and I can't wait to move out!!!! I've had issues since I have moved in. Closet sliding doors are very sensitive and constantly needing to be put in place. The balcony's screen door always falls off when I move it. The apartment is outdated. There is a wall heater in the Livingroom that I never turned on because I'm afraid to catch the place on fire. The wall AC needs to be on all day in order to cool the entire apartment. All the doors get stuck because fresh paint is being painted over old paint. We constantly have to pull on the doors to open and shut them- it shakes the whole building. No upgrades have been done since I have lived there. Homeless people go through the garbage bins throughout the day. They know when the office goes to lunch and when they close for the day to enter the apartments. I have gotten my car broken into, luckily, I didn't have anything worth stealing, but they did take my phone chargers. Right now, what I am dealing with is homeless breaking into the small storage in my car portal and stealing things I leave in that area. They've came 3 times in less than 2 weeks to go through my things and leave the mess for me to clean. I made police report but apparently no one can do anything. Sadly, after speaking to other residents, they have also dealt with homeless stealing their belongings from their storage. The break-ins are happening during the day. (Management is aware of all this.) They hired a security guard a couple months ago (hes only here at night). I have seen him walking around a couple of times and it's not the same person all the time. ( I tend to wash my clothes at night, so I see the person.) There are 8 washers and 8 dyers, not enough for everyone who lives there. The washers and dryers are very small. My family of 4 can use up to 5 washers. I wash weekly.$$ Washers are $2.25 and dryers are $2.50 - most of the time there is a washer or a dyer out of service. Don't get fooled by the landscape!! It looks nice and beautiful but with all these issues it's not worth it. You can find somewhere else for a reasonable price with better amenities. I know a lot of residents are moving out because of all these issues. I paid $2,125 not including water or trash in 2024 (can't remember how much water or trash I paid at that time) for a 2 bedroom and 2 bath. I renewed my lease only because I wasn't in the best situation to move out. My rent went up in 2025 - to $2,253 + $6 pest control + $35 water + $30 trash = $2,334. I received my renewal letter and if I sign for another year the price would be $2,366 + $6pest control + $35 water + $30 trash I would be paying $2,437 - These apartments are not worth that.. for $50 more I can live at the Corona pointe resort apartment and enjoy their amenities for a 2 bedroom 1 bath.

Very, very noisy place to live; lots of screaming kids running around for hours. Homeless people…read more on property during day and night, sometimes sleeping here. Break-ins to cars and overhead car storage. However there is a good repairman.

I've been living at Cranford Court Apartments for over six years, and I truly appreciate the…read moreexperience I've had--especially during the time Kay was here. Everything was excellent: the environment was always clean, communication was clear and consistent, and work orders were handled promptly, often the same day. She maintained a safe and well-kept community, and I was very happy during her time as manager. I also want to recognize Manny from maintenance. He is an outstanding employee--hardworking, reliable, and always communicates clearly about work orders. His work is consistently high quality, and he takes pride in what he does. I sincerely hope Cranford Court never loses him. It's already disappointing to see such a great manager go.

Just moved in and I'm happy with how things are going! I love how clean and peaceful the apartment…read morecomplex feels. The location is fantastic too, being close to lots of restaurants and bars which makes outings really fun. Overall, it's been a good experience so far!

Buildings are old and you can hear all the boards creaking if you live in the downstairs units from…read moreupstairs neighbors. Staff is rude and good luck if you fall under hard financial circumstances because they are not willing to work with you. They are quick to evict you and make it difficult for you throughout the whole process even though you are willing to pay for late rent. Legal fees are ridiculous which makes it harder for you to get back on your feet. As a tenant of 6 yrs it is disappointing how they can disregard your commitment to them and take legal action against you this quick. In my opinion I would look elsewhere just to avoid the headaches.

They deleted all the negative reviews. There isn't a recent review because they're hiding them…read more This was the worst complex I ever lived in. The staff tried to steal parts of my security deposit. They will charge you $10-$50 extra for cleaning fees on what they say you're charged in hopes you don't look at the receipt from the vendor they used. I caught them doing this 4 times and they never explained why they did that or apologized. The staff is beyond rude, lazy, and will ignore any request you have. Our car almost got stolen from here. There's break ins weekly. Glass from car windows get shattered and they never come and clean it up. And the apartments have a bug problem. Avoid this place at all costs.

Lived here for the last almost 7 years! Manager's always on top of stuff, maintenance comes when I…read moreneed it, facilities are always clean, gardeners come weekly, good environment!

My experience with this new property manager was disappointing. Communication was difficult, and…read moreshe was often hard to reach when the gate breaks. The application process also became more complicated and less smooth than it had been previously. Overall, she has not made a positive impression on us as residents. If anything, the experience has been the opposite.

Worst mistake of my life. I moved out this month. Took very good care of the place and the owner…read morekept the whole $1500 deposit and more for painting. I only put up pictures and curtains. I got charged $900 in labor. I have never in my life been charged this in any other apartment complex. The owner is beyond greedy.

Moved here 3 months ago and I have to say the rent is cheaper than anywhere else I looked it's…read moreMONTH TO MONTH so if I find a house I can leave with a 30 notice and it's quite. Definitely a good apartment complex...

Really great place to live! Leasing office takes really good care of the whole place and offers…read moregreat community engagement!

Management is really helpful, friendly, Janice is very attentive. Maintenance is extremely fast…read moreand reliable. The only thing is sometimes people in comm areas are a bit noisy even after 10pm. Loud music. Some patios at the lower apart are really dirty with dog waste, not to pleasant to see that. Non resident from the complex just walking around the property. But overall I think it's a good place to live, close to restaurants and very close to the 91 freeway!

As yall know we had the inspection 2 week ago and the older maintenance guy and another older guy…read morecame to my door banging like the police! I lost my cool because I told him one second and he continued to knock! I was in my boxers! And had to get ready then buddy started to open the door then claimed he didn't hear me.... We had an heated exchange with each. Then I go to the office to bring up my concern and why I'm upset and all she basically said was we left at notice at your door! Like some people work 10/12hrs a day night or morning 3 days not enough time to clean when ur always on the go. Also, yesterday 1/19 I had a radon inspection for idek why! (They did give a weeks notice) But I had gotten home at 5/6am and emailed the front office to come on Tuesday so I can get some rest because I work a extremely mentally draining job and this is that I got Good Morning Allen, Unfortunately, these can't be changed because this is a 3rd party team that will only be onsite this day. Sorry for the inconvenience. At some point they have to do more for the people that are working long hours and understand we as people have crazy and stressful at times and I'm pretty sure they would feel the same way if their privacy is invaded! But I can guarantee you they will say my home is Extremely clean and well organized Shout out to my guy in the front office that works the weeks end bro sure funny and chill

Update: I have lived in this complex now for 4 months and the only positive thing I still have to…read moresay about this place is move in process with Riley who unfortunately is no longer here. More recently I have had horrible experiences living here. Just 2 weeks ago, a friend of mine stayed (first time I've had someone stay)...well she woke up the next morning to all of her belongings stolen from her car. Her entire work backpack and lunchbox was gone at 6:30am Saturday 12/13. We are teachers, so her entire district computer along with personal bank statements had been stolen from her car. How scary to have your entire life swiped from you in the matter of hours. Another complaint is the parking. This isn't a huge complex but it is big enough. Well they recently changed the amount of guest parking spots and today 12/26 Denise told me there are 14 guest parking spots. I have had multiple guests over and none have counted more than 5-8 guest spots which are ALWAYS filled. Even if there are 14 spaces, that is not enough to cover any of your residents to have guests over because let's be honest, those guest spots are not always filled with guests' cars. To add a cherry on top of all this mishap, my sisters car was just towed right outside the office this evening. The tow truck company the apartment complex claims they use "Rock Bottom Towing" is not who towed my sister. RBT had us call RPD to locate the car. We called and were told that Hook and Book Towing had her car. We called H & B and sure enough they had her car and we recovered it for $491 dollars. She had a paper warning on her car and was towed within the same day. I understand she may have been parked out front of the office a little before closing time 6pm, but to receive a warning and a complete tow the same day seems ridiculous to me! A day after Christmas in a complex that has "14" available spaces for guest? Come on! I would not recommend this complex to anyone. They care only about their monthly rent and couldn't care less about their residents. On top of everything else, homeless people roam the complex at all hours of the day and steal packages off people's porches. When I was complaining to the office about my friend's work laptop another resident was complaining about packages being stolen weekly. There are no cameras surrounding the buildings and there is no passcode to open surrounding gates which is such a safety hazard especially to those residents with children like myself. Shame on you The Hawthorne.