I am writing to formally express my disappointment and frustration regarding the service I recently…read morereceived for my 2019 Chevrolet Silverado. On May 31, I brought my truck to your dealership for three specific services: Engine oil and filter change. Transmission fluid and filter service. Diagnosis and repair of a recurring "Service Parking Brake" issue. At the time of drop-off, I clearly explained that whenever the Service Parking Brake message appeared, I would lose the ability to engage or disengage the electronic parking brake. I was informed that a diagnostic fee would be required, which I agreed to pay. After your diagnosis, I was told the parking brake actuator was the cause of the problem. Based on your professional recommendation, I authorized the repair and paid the invoice in full. Unfortunately, the exact same problem returned the very same day I picked up the vehicle. That Friday evening, I was stranded for approximately three hours at a gas station because the parking brake would not release. After disconnecting the negative battery terminal and waiting, I was finally able to get the vehicle moving again. I immediately attempted to contact the dealership. No one returned my calls. The following day, Saturday, the problem occurred again, leaving me stranded for an additional two hours. Once again, no meaningful assistance or callback was provided despite multiple attempts to contact the dealership through phone calls, voicemail messages, and your text messaging system. On Monday, I was finally instructed to bring the vehicle back Tuesday morning at 8:00 AM. I arrived as requested and once again explained the situation in detail. However, throughout the day I received no updates. By approximately 4:00 PM, nobody had contacted me regarding the status of my vehicle. I had to call myself just to obtain information. The following day was no different. I made multiple calls and received little to no communication. Eventually, I was informed that additional charges would apply for reprogramming a module. This was completely unacceptable. The vehicle was being returned for the exact same issue that I had already paid your dealership to diagnose and repair. I had already paid for the diagnostic process and the recommended repair. Any additional work required because the original diagnosis failed should have been handled under warranty and without attempting to charge me again. What is even more disappointing is that after all of this, the Service Parking Brake warning returned yet again immediately after I picked up the vehicle. At this point: I paid for a diagnostic procedure. I paid for the repair recommended by your technicians. I lost multiple days without my vehicle. I spent several hours stranded at gas stations. I repeatedly had to chase updates because communication was virtually nonexistent. I was asked to pay additional money for a problem that was never resolved. Most importantly, I still have the exact same issue today. Now is worse because even the engine light is coming on From my perspective, this does not reflect a proper diagnostic process. It appears that parts are being replaced based on assumptions rather than a conclusive root-cause analysis. A professional diagnosis should identify the actual source of the failure, not simply replace components and hope the problem disappears. I trusted your dealership because I expected factory-trained technicians, professional communication, and accurate troubleshooting. Instead, I have spent significant time, money, and effort and remain with an unreliable vehicle and the same unresolved problem. I am extremely disappointed with the level of service I have received and hope management takes this matter seriously.

At this point I can only speak to the finance mgr, Paul as I purchased my vehicle from another…read moredealership which I will not go back to. At Dale Earnhardt I was treated with respect, I was listened to and was delivered the customer satisfaction that I was unable to get from the other dealership. I look forward to having my service done at Dale Earnhardt. Thanks Paul.

Also known as A &A towing...Brian and Derrick did an amazing job transporting my classic Porsche,…read moreeven helping me get it back into my garage. Great to see guys that actually cared.

Fast and knowledgeable drivers! Great service! Great prices! The driver was fantasticread more

I had a wheel drum and brake tune up done here and they did a great job with the car. Also gave me…read morea quote for other work might have done soon

Richeys : Experience, trustworthy, quality parts and great prices…read more True professionals! Not many places exist like this anymore

This is a lovely family run business and we are so grateful they came to our rescue! My best…read morefriend and I were on our way to her mothers funeral and broke down near their shop. The owners saw us and helped us without asking for anything in return. We are grateful for their assistance, professionalism and kindness when she needed it most. Plus, they fixed the car!! And fast!!

Amazing experience! Such wonderful helpful people. I broke down on my way home to Virginia and they…read morehad me come right in and started working on my radiator. I couldn't ask for a better experience. I am so grateful for their help!

Very happy with the service every time we come here. Honest, fair, and knowledgable. Have…read moreabsolutely no complaints. Each time we bring our vehicle here, it's fixed properly and professionally. Thanks master tech.

If you aren't taking your Toyota to these guys, you should be. Honest, quick, and great service. My…read moreTacoma has 300000+ miles and these guys have done all the major work, which has been very little. Best service of any place I have ever visited.

Nice people..great service…read more.... I purchased a hard to find front tractor tire and returned for another to match the other side.

Fantastic service, great people, fair prices. That Simple. They know what they are doing and how…read moreto do it correctly every time. Thanks!

I take my 70 Challenger to D&R for front end alignment. This is a good place to work on classic…read morecars. Sometimes these cars need a little extra because a part may be old or worn and many places can't deal with these types of repairs. My last visit for alignment needed a part due to worn threads on an upper control arm. In addition there were loose bolts on the steering box. The part was replaced the bolts tightened and the alignment is correct and will last. This attention to detail is the difference between a safe and lasting repair and just a service that leaves you seeking more work or worse. It sometimes takes a little more time "to make it right" and this place will take the time if needed. Top notch.

They were wonderfully accommodating to my needs as I was getting my HD3500 truck taken care of to…read moresafely deliver a huge trailer full of search/rescue supplies to WNC in the immediate days after Hurricane Helene. They did great work at a fair price and were a joy to speak with.

James has always taken care of all of our towing needs! Excellent customer service! Highly…read morerecommended

Not professional at all. Took my vehicle from my designated spot at my apartment with no notice or…read morewarning!! My car was actively being used and was just gonna get took to the shop to get fixed now that money has to go twords getting it back! Horrible