My husband and I truly had a lovely vacation here in amazing Mexico. We were here for a great…read morefriend's wedding celebrations. Having been here a full week, here is our honest and thorough feedback: 1. The wedding coordination for this wedding leading up to the main event was pretty spectacular. I think by 6 months prior to the big day, we already had all accommodations, travel, and vehicle transport to and from the airport all ironed out. Not a small feat!! Very convenient and it's clear this is the place to host weddings, birthdays, or other milestone celebrations. 2. We knew from social media that the seaweed was bad this year, and it's clearly depicted and discussed on the hotel info. But the seaweed is worse than it's ever been....smelly, LARGE quantities, and even as a lover of the ocean it truly does not make you want to swim. The water had a hue of brown due to the high quantity of seaweed. Not the hotels fault- and they clearly did all they could to make it manageable, tractors 2-3x a day to clear it and employees with snorkels to bring sand back onto the beachfront for guests via large suction hoses...this is sadly a large scale operation for an equally as large of a problem for guests. The only time we got in was during our snorkel tour at the reef several miles from shore. The water in Mexico is SO beautiful and warm and sadly, we didn't get to enjoy this aspect at the resort. 3. Service here is mostly exceptional. Of course there is always exceptions to the majority- the store owners here with the boutiques were not friendly and prices were not ideal. While we usually leave with souvenirs, we only left with one we got from a pop- up artisan on one of the nights. 4. The hotel maintains great standing amongst resorts- several years running of four diamond status from AAA 2024-2026. The grounds are beautiful, mowed often, bars are constantly restocked. However, certain aspects of our stay weren't treated with this care- our hot tub on the balcony was very dirty. Never cleaned out or maintained throughout our stay, we had to constantly call room service for more towels and room cleans. I understand many hotels do this for efficiency and environmental purposes, but we never opted out of this and for a week long stay we expected more diligent service. 5. Food was only ok. The restaurant Tamarindo was our favorite for breakfast and dinner, and the buffet has great chefs making custom omelets and crepes- those were awesome. Coco cafe has cappuccinos and affogatos all included!!! Usually that's extra- so we loved that. No freshly squeezed juices unfortunately which I found odd. The sushi place was sadly terrible. AC was lacking and the server constantly tried to rush us out. Their reservation system for hibachi is broken (despite the hotel denying this fact). Food quality in most areas left much to be desired. Fortunately- the fresh conscripted mangos and passion fruits made up for the areas food lacked in for me personally. 6. Sports complex on the roof was impossible to use. The heat made it impossible to tolerate. 7. Resort offered excursions and massages weren't great deals. We opted for a local snorkel tour and paid 1/3 of the price! They did attempt to push the timeshare on us a few times but fortunately we were able to opt out. I love Mexico, I've been 3x and I will continue to come to Mexico! A week here is like a month of downtime in the US. Truly so beautiful here. Thank you Dreams Jade!

This is a wonderful resort, y'all! The amenities, the service, and the views are spectacular!! The…read morestaff was great! Very attentive and friendly. I visited this resort last week for the Cancún Jazz Festival. It was amazing! I'm withholding one star for two reasons. the bathtub in our room was dirty. 2 the food was mediocre. I expected more flavor in Mexico but sadly I was disappointed. Still I recommend this spot. Also great for weddings.

Hyatt all inclusive locations, specifically the Hyatt Zilara are amazing. Total adults only…read morerelaxation. They do need to add some non motorized water activities for those of us not interested in spa activities.

Met amazing ppl!! Very clean!! There's a stench idk from where maybe all the seaweed?…read morePros: very hot water, plumbing on point!!! Housekeeping 100 The staff is very helpful!!! I wish I could think of everyone's name Oscar, Michelle!! The only thing I didn't care for us that the buffet only open for dinner Saturdays only the manager did get us into the hibachi that night!! The music at the poolside was trash maybe a request hour?? Idk- if you're looking for a party vibe skip this all inclusive adult Hyatt everything was dead by 4 everyday I did get to see several we'd done day I seen 4 so beautiful!!! No night activities except one evening they had a silent DJ during the day they had a few activities I did participate in bingo and some crafts!!! Tbh I shouldn't even be complaining I'm blessed I can go all over the world vacationing I'm in good health good job car and house going to these places seeing the workers everyday and night wearing different hats throughout the day smiling never complaining just makes me even more grateful but yeah Zilara was beautiful boring I'll never go back!!!

Truly Felt Like Family -- An Unforgettable Stay at Hyatt Ziva Cancun…read more Where do I even begin? we traveled here for my birthday and from the very first moment we arrived at Hyatt Ziva Cancun, we were welcomed with such genuine warmth and kindness. The staff immediately made us feel at home, and that feeling continued throughout our entire stay. The resort itself is absolutely beautiful--spotless, incredibly clean, and very well maintained. The service was exceptional. A huge compliment to the management team for combining the high standards you expect from a Hyatt resort with the warmth, friendliness, and genuine hospitality of Mexico. That combination made our experience truly special. And the food! We tried every restaurant during our stay, and honestly, the food was fantastic everywhere. If I had to choose a favorite, it would be the French restaurant, but we enjoyed every place we tried. The rooms were beautiful, extremely clean, and had amazing views. I was especially impressed that our room was serviced twice a day. There were also plenty of activities throughout the resort, and we had so much fun participating in them. But what really made this trip unforgettable were the people. A very special thank you to Leila Guirin, Diana, Virgilio Castillo, Odalys, Angelica, Alejandro, Roman, Diego, Jazer, Natasha, and especially the amazing Edgar, who seems to wear many hats! Edgar was not only a fantastic entertainer but became someone we truly considered a friend. These are just some of the names I remember. Unfortunately, I lost the list I had written because there were so many other wonderful people I wanted to recognize. But I can sincerely say that every single person we encountered was friendly, respectful, helpful, and genuinely kind. Now I understand why Hyatt Ziva Cancun refers to its guests as "family." It isn't just something they say in their messages or emails--they actually make you feel that way. We weren't treated simply as hotel guests; we were treated like welcomed friends and loved ones. That genuine Mexican hospitality, friendship, and warmth is something I will remember long after the vacation itself. Thank you to the entire Hyatt Ziva Cancun family for giving us one of the best resort experiences we have ever had. You made our stay phenomenal and truly unforgettable. We arrived as guests, but we left feeling like family. I cannot recommend Hyatt Ziva Cancun enough, and I sincerely hope we have the opportunity to return!

We spent a week at Hyatt Ziva Cancun celebrating my MIL's retirement with a group of 16.5…read morepeople--the .5 being our 8-month-old . We had an AMAZING vacation, but separating how much fun we had as a group from the resort itself, the resort was just okay for us. CHECK-IN/ROOM: Check-in was mostly smooth, although as UVC members they "upgraded" us from the ocean-view room I specifically chose to ocean front without asking. I care literally not at all about scenic views , so I would've preferred what I booked. The $12 bracelet room keys were convenient WHEN they worked. More than half our group had issues with bracelets/cards needing resets. Our Pyramid room was quiet and comfortable but dated. Our biggest issue was the crib. Despite requesting it before arrival and multiple times after check-in, it took hours. Eventually our concierge discovered it kept being sent to our originally booked room instead of our "upgraded" room. PROPERTY: Convenient layout, nice pools and beautiful water. Generally stroller-friendly, although elevators occasionally wouldn't go to our floor, leaving us carrying a baby AND stroller down stairs. FOOD: Our biggest disappointment--maybe 4/10. My family is full of foodies, and most things weren't bad quality, just bland and under-seasoned. La Bastille and Chevy's were our favorites, with Tradewinds' chimichurri getting an honorable mention. Dinner service was DREADFULLY slow. Two-hour dinners were common even with only 2-3 people. On the positive side, we rarely waited long to be seated, and Carla from Lorenzo's was wonderful helping accommodate our large group. Room service was fine, but dirty trays and half-eaten food constantly sitting in hallways and attracting animals wasn't my favorite. DRINKS: We had some professional drinkers , and overall drinks were good. Ariel and Guillermo at the swim-up bar were fantastic--funny, attentive and personable. They remembered us AND Cooper's little non-alcoholic drink order. Ariel even made us a shot that took literally 10 minutes and it was SO good. CABANA 5: Possibly the BEST decision of the trip. We rented it for six days. It's across from the swim-up bar but far enough away to avoid the crowd. The tanning pad was perfect for Cooper to "walk" through the water and for our floating card table/drinking games. With 16.5 people, the cabana became our home base and genuinely made the trip easier. Immanuel and Angel were our butlers. Immanuel was sweet but sometimes disappeared for long periods. Angel was AMAZING--fast, attentive and so sweet. They brought food/drinks and even grabbed food from the nearby Asian food truck. We had an issue with the included cabana facials and an employee repeatedly trying to determine who could use ours and when. Carlos, a manager, handled it wonderfully once we brought it to his attention, and Hugo was great about working around Cooper's naps. BABY: Traveling with our 8-month-old was easier than expected! Every restaurant had high chairs and usually something soft enough for him. Walkways were mostly stroller-accessible and many were shaded. Staff were SO sweet with him. We brought a sleep pod over his crib for naps, which I highly recommend if your baby needs darkness. SPA: Most of our group used it and everyone enjoyed it. My husband and I did 50-minute massages and the fish pedicure and loved both, plus the spa facilities. CLUB LEVEL: Included through UVC, so of course worth it for us . If paying substantially extra? Probably not. We enjoyed playing pool there at night, upgraded liquor and extra food options, but I personally wouldn't pay a large premium. ENTERTAINMENT: We planned most of our own activities, but played 11 a.m. volleyball religiously and OSCAR IS THE BEST! Hilarious, personable and SO much fun. Anything he was involved with around the pool seemed like a good time. SALES PRESENTATIONS: A few non-members were offered Leisure Cash for what they were told was approximately a 50-minute presentation. FOUR HOURS LATER, they were still there. If you attend one, do NOT make plans based on the quoted time. That huge difference left a bad taste in our mouths. WOULD WE RETURN? Honestly, probably not. That doesn't mean we had a bad vacation--we had an AMAZING time. But that had more to do with our group, the memories and some wonderful staff than the resort itself. There wasn't one catastrophic problem; it was an accumulation of dated areas, key/elevator issues, mediocre food, slow dinners, the crib mix-up and sales experience. For roughly the same price--or sometimes a little more--I think other resorts offer more, are newer/better maintained and have better food. Hyatt Ziva Cancun isn't a bad resort, and I can see why some families love it. It just wasn't the right resort for us to want to return to.

This was one of the highlights of our trip! I don't think $90 with unlimited drinks is a lot to pay…read morefor the quality of the performances. It is very crowded and cramped which isn't necessarily a bad thing but if you don't like crowds then do not go here. They tried to sell us a table many times. I don't know how much extra a table would have been but it was fun being in the main area. The servers are carrying trays full of drinks through the crowds like champs! One thing that I liked is that they let you leave and come back. It can be sensory overload so stepping away for a bit broke up the evening, They gad music that appealed to everyone and the shows were great. I didn't like being asked if I wanted a table though ten times!

This place feels outdated for what you pay to get in. If you don't purchase VIP or front-row…read moreseating, the entire seating situation can become chaotic. I paid for GOLD, arrived early, and still felt like getting a decent seat was nearly impossible. I was also expecting more of an actual disco or nightclub atmosphere, but it really isn't. Most guests remain seated throughout the show while a smaller group of people dance on the floor. That made me question the value of paying extra for VIP seating if you're essentially expected to sit most of the night anyway. Another major disappointment was the alcohol. For the prices being charged, I expected better-quality liquor, but what was served seemed very cheap -- definitely the kind of drinks that can leave you regretting them the next morning. Some of the performances were entertaining, but overall, I wouldn't compare the production quality or experience to what you would see in Las Vegas. The evening also felt poorly coordinated and disorganized in several areas. For the price, I expected a much more polished, upscale, and well-organized experience. Unfortunately, it did not live up to those expectations.

Prior to our arrival, we emailed the concierge for transportation to the hotel from Tulum. The…read moreemails were responded to in a timely manner and everything was as promised. Check in with Diego was a breeze. Although they did not offer us an upgrade, which could have been possible through our credit card partnership, he did let us pick a room from what was available. We picked 5044. The view was good, not a full ocean view but we did have a partial ocean view. The hotel and room were very clean. The staff was very attentive and anticipated our needs. I was very please with the hotel. It exceeded my expectations. If I ever return to Cancun, I would stay here again.

It's the old Ritz Carlton but the service measured up. The staff is willing to assist in any way…read more The hotel feels like "old Money" instead of a hipster place. Some renovations would help a bit. The grounds were beautiful and the pools were clean. We went to the buffet for breakfast and the selection was plentiful. We had a seaside room with an amazing view. The minibar was up to par. I loved That the dental kit had a nice sized toothpaste instead of the one squeeze mini. Direct beach access and cabanas were a plus. It's away from the parties but that's what we preferred. Ubers are available To take you to the party area. There's Many restaurants in the area to choose from

I have been rebuilt by Cancun Dental Specialists! Dr. Dueñas and the whole staff are great! They…read moremake sure you feel no pain and are happy with the results. They go above and beyond. I have recommended many friends over the years. They also picked me up at the airport and drive me to and from appointments! Amazing at a fraction of US prices and state of the art equipment.

Dr Grace and her assistant Eric are amazing! The entire staff is so nice, accommodating, and…read moreprofessional. I highly recommend!

Came here for a large wedding party during the holiday weekend…read more Pre-booked the free SUV transport which was amazing when we landed and left. Both drivers were professional and safe. This was a big plus for us. The room I booked was a two story with a balcony and small pool on the roof. I was asked if I wanted an ocean view and access to better liquor and restaurants checking in for around $250 extra a night. I went for it, but I didn't see a return on this as I hoped to. It was a beautiful room with a partial ocean view- I wonder if it would've been the same had I just not done the upgrade. The elevator was broken to our building and the exclusive restaurant we had access to so that was absolutely awful when I fell ill in the heat. The pressure to purchase bottles of wine rather than drinking a glass for free was clear and we felt very awkward. The food at magna wasn't good either. But the rest of the places- especially oregano and the coffee bar were great. Everyone who worked there was kind and warm. The pools all close early, so having a pool on our roof was nice. The wedding was beautiful and after party was a blast. Highly recommend in that regard. Access to beach was nearby and walkable, and the sand was nice. I expected more from purchasing the upgraded package and I didn't like being pressured to buy $300+ bottle of wine at dinner. I hated that the elevators were broken in our building and dinner. But the rest was good.

I really wanted to love Excellence Oyster Bay, Montego Bay because we chose it months in advance to…read morecelebrate our anniversary. I'll start with the positives because there were definitely some. The property itself is absolutely beautiful. The scenery is breathtaking and picture-perfect, making it one of the most visually stunning resorts we've visited. Unfortunately, that's where our excellent experience largely ended. One of the biggest issues appears to be that the resort's reservations and booking process is not managed on-site, (we were advised it was managed in Mexico) which created several unnecessary problems throughout our stay. Before arrival, we even received an email confirming our room that addressed us by someone else's last name. Upon check-in, we were informed our room would not be ready and were given "Black Card" status as compensation, which was explained as including special upgrades and benefits. However, during our stay we learned that many of those benefits were either unavailable or could not be redeemed, and several staff members didn't seem to understand what the Black Card actually included. When we finally got to our room, there was no hot water in the shower. Thankfully, after contacting the front desk, maintenance responded promptly and resolved the issue. Service throughout the resort was inconsistent. While there were a few employees who truly stood out and deserve recognition, the overall restaurant service fell well below what I expect from a luxury, adults-only all-inclusive resort. I especially want to recognize: * Antoinette, the hostess at Caribbean Grove, who was warm and welcoming. * Deonique, who provided excellent beach service. * Latifah, who took great care of us at the pool. Their professionalism and kindness were highlights of our trip. We also dined at Spice after making reservations. We met some wonderful people there, and Chef OJ was entertaining and made the experience enjoyable. Unfortunately, the table service again was slow and underwhelming. Our biggest frustration came at the end of our stay. The evening before checkout, we asked about extending our reservation and were told we had to wait until business hours because the resort could not process reservation changes on-site. The following morning, we went to the front desk near checkout after waiting for our anniversary breakfast room service--which arrived about 30 minutes late and came with its own service issues. The front desk staff tried to help but explained they had to contact another department for approval. We waited another 30 minutes without receiving an answer. I then tried calling and using the online chat myself, only to be placed on hold and eventually disconnected. Throughout our stay, the guest services phone line was nearly impossible to reach--it remained busy for two consecutive days. While the front desk staff were courteous and did everything they could, they simply didn't have the authority to resolve many issues because decisions were handled elsewhere. Overall, Excellence Oyster Bay has an incredible location and beautiful grounds, but the operational and service issues prevented it from feeling like the luxury experience we expected for our anniversary. For a resort carrying the Excellence name and price point, I expected seamless customer service, knowledgeable staff, and better communication between departments. I left wishing the service had matched the beauty of the property.

Cancun Dental Design is affiliated with Sota Dental Mexico…read more I spoke with Mr. Carlos from Sota Dental Mexico and he referred me to Dr.David from Cancun Dental Design. Dr. David shared my case with their specialists and he gave me a very sincere & brilliant analysis. Nowhere in the USA, I would find such caring and friendly dentists, not to mention their exceptional knowledge and outstanding professionalism

Awful experience. They have a woman working there, and her name is Valerie Azuo. She is supposed to…read morebe their root canal specialist. She is a butcher. She tortured me for over 3 hours and still couldn't make it right. Now, after 4 weeks I am still in pain and have to spend thousands of dollars to fix what they ruined. Stay away from this place.

had a wonderful vacation during our recent stay on the hideaway side…read more room service: was great - mostly, except some small hikups, for instance-forgot to leave us with new wash towels, and kept taking out my tossed shoes and clothes from our trashcan...why??? we had a swim out room, love it, facing the hideaway pool, got to people watch and gossip over the dramas happening at the bar area. as a Prime member for years. we also enjoyed our daily butler cares. Special thanks to Cecar and Benny. We have been to a good number of Royalton resorts thus far, in various locations, and Cancun Rivera resorts are still our favorites, from top quality service, to friendly staff, to delicious buffet, and new activities daily. this time, we truly enjoyed the following activities: -dream catcher making -Mexican bracelet making -margarita classes -pool workout We had an overal satisfactory experience. Highly recommend these properties.

Just got back from a four-night stay at Hideaway Royalton. I work in the travel industry, but this…read morewas a personal trip. I'd been to Royalton Riviera Cancun several years ago, but this was my first time there since they completed renovations at the end of last year, and I can happily say that the updated look of the resort is excellent, and the staff among the best of any resort in Mexico. I'm a big buffet fan, and Royalton has one of the largest, most impressive buffets (available for breakfast, lunch, and dinner) that I've ever been to (this was one item I remembered with great clarity from my previous visit, and if anything the buffet is even better now). Staff members Graciela and Angel were particularly helpful. I also checked out Agave, the Mexican restaurant, and the food was superb, as was the service from my waiter, Jorge. And on my last night I hit up Taj Indian Cuisine, with excellent service from waiter Marcelino and hostess Suleman. The appetizer I ordered was so good, I requested a second plate of it. I like the way Royalton proper and the adult side, Hideaway, sit next to one another. It's easy to get between the two, but if you need some quiet and it's too loud by the main pool, you have several other options. I particularly like the small swim-up bar located just around the corner from the louder main pool/swim-up bar. The Hideaway Beach Bar (with excellent bartenders Manuel and Frank) is great for people like me, who enjoy being at the beach but get too much sun very quickly. The lobby bar just inside Royalton is also really cool. Lots of selection, and friendly bartenders like Alberto, Angel, Mateo, and Antonio (I may have spent more than a couple hours at this bar). Alejandro at the Martini Mix bar was also very nice. And Yuriana on the housekeeping staff--I can't say enough good things her and the housekeepers in general. If you want them to, they will do a comprehensive cleaning of your room, including sweeping and mopping the floor, every day. I greatly enjoyed this resort. Their renovations were well done and the staff and food are great. Seaweed is an issue this time of year, in this area, but they've got trucks hauling the stuff away, morning to evening, to clear it up as much as possible. I can recommend this resort without any concerns/reservations.