What an amazing place! The staff were very friendly! The food was delicious. Also I can't say enough about the entertainment crew was the best part of the stay! Angelo, Kevin, Natalia, and Katia, Angel Bartenders: Gabriel and Diana were the two everyday at the pool bar, Luis was the fun guy coming around the pool from the sol bar. My wife and I had so much. I honestly had such an amazing time. read more

I really wanted to love Excellence Oyster Bay, Montego Bay because we chose it months in advance to celebrate our anniversary. I'll start with the positives because there were definitely some. The property itself is absolutely beautiful. The scenery is breathtaking and picture-perfect, making it one of the most visually stunning resorts we've visited. Unfortunately, that's where our excellent experience largely ended. One of the biggest issues appears to be that the resort's reservations and booking process is not managed on-site, (we were advised it was managed in Mexico) which created several unnecessary problems throughout our stay. Before arrival, we even received an email confirming our room that addressed us by someone else's last name. Upon check-in, we were informed our room would not be ready and were given "Black Card" status as compensation, which was explained as including special upgrades and benefits. However, during our stay we learned that many of those benefits were either unavailable or could not be redeemed, and several staff members didn't seem to understand what the Black Card actually included. When we finally got to our room, there was no hot water in the shower. Thankfully, after contacting the front desk, maintenance responded promptly and resolved the issue. Service throughout the resort was inconsistent. While there were a few employees who truly stood out and deserve recognition, the overall restaurant service fell well below what I expect from a luxury, adults-only all-inclusive resort. I especially want to recognize: * Antoinette, the hostess at Caribbean Grove, who was warm and welcoming. * Deonique, who provided excellent beach service. * Latifah, who took great care of us at the pool. Their professionalism and kindness were highlights of our trip. We also dined at Spice after making reservations. We met some wonderful people there, and Chef OJ was entertaining and made the experience enjoyable. Unfortunately, the table service again was slow and underwhelming. Our biggest frustration came at the end of our stay. The evening before checkout, we asked about extending our reservation and were told we had to wait until business hours because the resort could not process reservation changes on-site. The following morning, we went to the front desk near checkout after waiting for our anniversary breakfast room service--which arrived about 30 minutes late and came with its own service issues. The front desk staff tried to help but explained they had to contact another department for approval. We waited another 30 minutes without receiving an answer. I then tried calling and using the online chat myself, only to be placed on hold and eventually disconnected. Throughout our stay, the guest services phone line was nearly impossible to reach--it remained busy for two consecutive days. While the front desk staff were courteous and did everything they could, they simply didn't have the authority to resolve many issues because decisions were handled elsewhere. Overall, Excellence Oyster Bay has an incredible location and beautiful grounds, but the operational and service issues prevented it from feeling like the luxury experience we expected for our anniversary. For a resort carrying the Excellence name and price point, I expected seamless customer service, knowledgeable staff, and better communication between departments. I left wishing the service had matched the beauty of the property. read more

We were in heaven here! Spacious rooms, AMAZING FOOD, great service, beautiful beaches, good entertainment. We loved it and want to go back as soon as we can. The only thing that really needs to improve is the amount of chairs on the beach and pool. read more

We stayed at excellence coral playa Mujeres and it was AMAZINGGGGG. The food was great, the service was impeccable and the views were so relaxing. I can't wait to come back. read more

Excellence Resort - Resorts Near Me - Playa Mujeres, ROO

Had a lovely, relaxing vacation at Excellence Playa Mujeres in early October with a group of friends! Overall, the food was surprisingly decent for an all inclusive experience, and certain restaurants/ menu items were better than others. The best dinners we had were at Agave, Basmati, and the special Mexican Buffet that happens once a week. We did not like Chez Isabelle. The Teppanyaki at Spice is the only dinner that requires a reservation, which I recommend for a fun experience and filling meal. For lunch we liked Las Olas and the soup and appetizers at Lobster House (the main courses here weren't great). For breakfast, I only tried the buffet, which I felt had some good options. It's convenient that they had a daily schedule of activities, though some of them felt lacking. The best activities were karaoke, silent disco, and paint and sip. But the real highlight was hanging out in the pools and on the beach. Servers are frequently stopping by whenever you need drinks or snacks. I recommend booking a massage at the spa! The 75 minute massage comes with a hydrotherapy session beforehand, which was a nice bonus. I got a Swedish massage from Patricia, who was fantastic. Service was excellent during our entire stay! They clean your room twice a day (the second time also has turndown service) and refill the mini bar daily. I loved my room, and it was so nice to have my own jacuzzi in the room! Bed was comfortable. read more

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Great resort for couples or girls' trips. Very clean, spacious, and romantic place for relaxation. There are musicians playing saxophone or other instruments at different corners. Lobby bar, swimming up bar and multiple restaurants, including Japanese and French restaurants. The seabass in French restaurant is great, must try. The room has beautiful indoor jacuzzi. Good in room dining with table service. Love the day bed in the balcony. You can also book the first floor with access to the pool from your room. The resort has night club, but not open in winter. read more

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Beautiful day! The staff here is always willing and eager to make sure your state is the best. Very easy to get around the area. Plenty of bars to get your favorite beverage. Outstanding multiple venues to eat at. They all offer something special, all of the food is excellent. You will never have a bad meal. The table top grill is the best place for breakfast due to its wide variety. You can order poolside for food. Sometimes it does take a while to get it. The main large pool is heated. They also do games and other entertainment and that is true. There are nightly shows and dance music played after 9pm. read more

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My stay at Excellence Playa Mujeres was absolutely incredible. We upgraded to the excellence club package. The added perks like the private beach area, exclusive pools, upgraded room amenities, and personalized service made the experience feel even more special. I was very impressed by the food, which exceeded my expectations for an all-inclusive resort. Every restaurant we tried was delicious, but my personal favorite was Magna. We were also told that the lobster house does not serve lobster tails from march to June due to them being out of season. The entertainment was also enjoyable, with live music, themed shows, and fun evening activities that kept the resort lively. Our favorite show was the legends show! They have many pools to choose from with some being more calm and others more being more social. We spent a lot of time at main pool 1, and johnatan was an amazing bartender! I especially loved the beach here, it was very swimmable and the water was soo clear. I would easily give this resort 5 stars and would return in the future. read more

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I visited Cancun for the first time, and I'm so glad I stayed at Excellence Playa Mujeres. Our stay was for 7 days in a Junior Suite with the Excellence Club upgrade. Excellence Club: The upgrade gives you perks that, in my opinion, are worth the splurge. You get a private beach area, a private pool, exclusive access to the Magna restaurant, and a lounge bar. In your room, they add fresh flowers, sparkling wine, and an upgraded mini bar. You also get a different room service menu and a hydrotherapy session per person. Staff: Absolutely every staff member gave us phenomenal service. Many returning guests said the staff is why they came back. Some other resorts are more technologically advanced, but Excellence is top tier for its service. Someone is always checking in, and anything you need is taken care of right away. Pools/Beach: There are several pools, including a main pool with a swim-up bar. I called this the party area because it has music and afternoon activities/games. My favorite spot to lounge was near the "lazy river" across from the ping pong and billiards. This area is quieter, and they also have some day beds available. People get up EARLY to save the day beds and the lounge chairs. One morning, I headed down just before 8 AM, and there were only two day beds left. People leave towels, bags, or books to save space. The resort does not allow this, but it's difficult to enforce because you can't tell if someone is away swimming or grabbing a snack somewhere. Be a nice human, and don't save a space for three hours while you're up in your room sleeping. The beach also has a lot of lounge chairs and day beds. I've visited the beach in the morning and in the afternoon around 1 PM and was able to snag a lounge chair. Both pool and beach areas are very well attended! There is someone going around every 10 - 20 minutes checking in on you to see if you need water, drinks, or food. Restaurants/Food: It is impossible to absolutely kill all food categories at a resort. I'm going to be honest, the American food was not it. I wasn't a fan of cheeseburgers, wings, or pizza. However, there were some restaurants and food items that stood out to me. For breakfast, you can't go wrong with the Kitchen Table. It's a brunch buffet, and my go-to was the made-to-order omelets, chilaquiles, and French toast. The freshly squeezed orange juice was amazing, AND be sure to order a cappuccino instead of their regular coffee. For lunch, I highly recommend the fish tacos at Lobster House or the agua chiles and the crunchy salmon tacos from Olas. You get a great view of the beach while you eat, and it's a great vibe. One of our favorite dinners was the interactive dining at Spice. This does require a reservation, and I recommend making this reservation when you check in. It's a teppanyaki-style dinner, and you're in a separate room with 10 people total. It's very intimate, and all the courses were delicious. Our favorite post-dinner hangout was at the Sports Bar. They have a small pool table and will likely have a game that you're looking to catch while you enjoy a beer or cocktail. Aroma was our go-to for our morning coffee and our nightly ice cream scoop before heading to our room. Their iced hazelnut coffee was excellent, and I loved their lemon sorbet. You also cannot go wrong with the 24/7 room service. Experiences/Show: Download the Excellence Collection app. You'll use it every day for entertainment schedules and restaurant menus and dress codes. There are daily fitness offerings like yoga, pickleball, volleyball, or Zumba and activities like Sip Wine & Paint and Cantarito painting on the beach. Some events have limited spots, so arrive early. Every Thursday is the Mexican Fiesta with mariachi and a huge buffet (and a ton of margaritas), so it's a great time. Shows we loved were the Burlesque, Elegance Circo, and the Magic Show. Seasons Transfer: If you stay 7 days, you get a free airport pick-up and drop-off. Seasons provided great instructions, and finding our driver was easy. The vehicle was comfortable with room for six. Our return trip felt hectic because of an accident that caused major traffic. We still made the flight, but I recommend requesting an earlier pick-up time just in case. Junior Suite: I still think about this bed. I took a picture of the mattress brand because I want one at home. The pillows were perfect, and they gave us four. The couch wasn't comfortable, and the TV options were limited. I wish there was a Netflix login option. I'm hoping this is part of the hotel renovation. There's a tub near the window we didn't use, but it was a nice option. The ocean-view balcony was 10/10. The bathroom has a glass door, so not super private, but the shower was huge with a rainfall head. Closet space was great, and the robes and slippers got daily use. Overall, I was very happy with our stay. It's worth the money, and I felt like I was in an episode of White Lotus when they greeted us with champagne. read more

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This was my second trip to EPM this year, and once again it was fabulous. From the moment we arrived, the staff made us feel truly welcome. Donoteo greeted us with his usual friendliness and got us to our room quickly, and Marlon at the bell hop desk always makes a point to check in and say hello to my mom and sister, even when they aren't traveling with me. Jacqueline Zacarias, the guest service manager, checked in with us daily to make sure everything was going well -- and it always was because the staff is so accommodating and kind. Emiliano was our favorite pool server, and we were lucky to have him for three days during our stay. He somehow always knows the perfect drink recommendation -- if you see him, ask for a San Delicious. When Emiliano wasn't there, we also saw Floricel who remembered us from a visit a couple of years ago. The staff truly make you feel like "welcome home" means something. At The Kitchen Table, it was wonderful seeing familiar faces like Juan, Antonio, Enrique, and Tonoteuh. They made every breakfast and lunch even more enjoyable and went out of their way to say goodbye before we left. We ate at Chez Isabelle twice not only because the food was excellent, but because Gina, the hostess, is so attentive and genuinely cares that guests have a great experience. We even saw her at Spice one evening, where she immediately recognized and welcomed us again. Fernanda and Enrique at Lobster House, along with their manager Enrique, were fantastic at both breakfast and lunch and always made sure we were happy. And finally, Cesar's martinis never disappoint -- he makes the perfect cocktail every time. read more

Well, I just learned I should have listened to my mother in law TEN YEARS AGO!!! My husband and I went to EPM for our 10th Anniversary in October and it was absolutely magical. We were treated like royalty the entire time. I don't think I can capture all of the great things in a normal narrative style so I'll do a Tip List instead... Tips: Travel- You can book direct to get a free airport transfer, but we priced it out and it was cheaper for us to pay for private round trip transfer through Seasons Transfers (which is the company the resort uses anyway) Don't bother with the gift shop unless you're desperate for an essential item they have. Duty free at the airport is way less expensive... Like less than half. Rooms- I'm really glad we upgraded to a swim out suite, but you may want to bring sticky notes to tell housekeeping that you're in the pool so they don't lock you out, lol There is no bidet. If that is an essential for you, come prepared with an alternative to that. Food - Check the schedule because not every restaurant is open every day. We missed out on a couple restaurants because we didn't plan properly. Magna has the best food overall, but it's only for guests with the Excellence Club upgrade. You don't have to go with Excellence Club to get a top notch experience. Che Isabelle's food as fancy as Magna and the restaurant is fancier and the Martini bar in the lobby makes a mean Espresso Martini. If you do hibachi at Spice, you can't get stuff from the sushi menu and the sushi menu has delicious food I wouldn't want to miss (Bulgogi, spring rolls, dumplings, etc ). Don't be afraid of Basmati, embrace it, love it, everything there is delicious. I was worried about it at first because we have excellent Indian restaurants near home (Metro Detroit) and it didn't smell like the distinct blend of spices I am normally greeted by when entering my local spot, but it was fantastic. My only complaint is that their chairs are really uncomfortable. I have a big ol' caboose so most chairs aren't exactly clouds, but my tiny bottomed husband agreed, they're the worst chairs in the resort. We didn't care for the breakfast buffet at Kitchen Table (Agave & Basmati) so we had breakfast at Lobster House most days. We both agreed that chilaquiles or eggs rancheros are the best breakfasts outside of Magna. Fish tacos at Oregono, seriously so good!!! Activities - Aqua Fun is a great way to get your body moving and feeling better with all the food and drinks you'll be having. Handicrafts to Share is a nice way to spend an hour and it fills up most of the days it is offered. You get to make a bracelet in the pagoda on the beach and it's nice to have a reminder of your amazing vacation that you can wear. The cocktail and cooking classes are okay, kind of disorganized and not super sanitary as they are taught outside next to Sol bar by the pool. We'll be back next fall for the in-laws 50th and I seriously can't wait... read more

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This was just not cutting the mustard. It's basically a stationary cruise ship with rules. Pros: Nice, tidy beach Better weather than wherever you came from Friendly staff Excellent fat bike tour from Jayden Cons: Awkwardly few beach chairs given the size of the resort - very hard to get one Strangely weak margaritas and mixed drinks Very unclear what kinds of drinks are and are not included at dinners and house wine selection is underwhelming Certain all day restaurants aren't actually all day, others close awkwardly early and leave a big gap of time with no food options An awkward amount of restaurants - even those right by the beach - have a dress code Terrible signage if you find yourself off the main drag - and sometimes subpar navigation, too. My fiancé asked for directions to the tennis court and was escorted to courts...at the neighboring resort. He had to get a ride back. That was awkward as all hell. As an additional note, if you book through a third party website, it can be unclear that the fees are different for 1 vs. 2 people staying in the same room. One duo was unpleasantly slapped with a $500 additional fee upon arrival. read more

Avoid: Management instructed me to wait, then denied my injury claim I am writing this to warn future guests about the lack of safety and accountability at Excellence Coral Playa Mujeres. During my stay in late October 2025, I sustained a severe vertical root fracture (tooth #4) from biting into hard, burnt food grain in a meal provided by the resort. I reported the injury immediately to staff and spoke directly with management (Adolfo de la Torre). I was explicitly instructed by management to wait until I returned home to pursue a resolution. I followed their instructions in good faith, providing dental X-rays and professional diagnoses from my dentist in the U.S. confirming the trauma. After stalling for months, the corporate office has now issued a final denial of liability, effectively using the delay they requested as a way to avoid responsibility for my medical costs. I am appalled by the lack of concern for guest safety and the dishonest way this was handled. If you value your safety and expect a resort to stand behind their service when an accident occurs, look elsewhere. I am currently escalating this matter to the U.S. Consulate and PROFECO. #ExcellenceResorts #ExcellenceCoral #PlayaMujeres #TravelSafety #BadService read more

Excellence Resort - Final Denial Email from the Resort - Resorts Near Me - Playa Mujeres, ROO

So clean, incredible hospitality, and obviously in such a beautiful setting. There was enough variety in the food options to not get bored. Great drink options too! Our suite was gorgeous. Went for honeymoon! Highly recommend! read more

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So far the honeymoon is absolutely amazing and we will update at the end of the week! read more

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Room was good and great beach and pools. The food was hit or miss. We often wait 30-40 minutes for not so good food. The club lounge is nice but they asked us to leave at 6pm because we didn't have long pants. What a crummy way to treat club level guest. read more

I've been to excellence Playa Mujeres multiple times, and it never disappoints. The entire staff is so friendly and accommodating, they bend over backwards to make every single person in the resort feel welcome. Favorite restaurants are always Basmati and Las Olas, and the staff at the restaurants are always just as amazing. Also participated in some fun events this time, bag painting and the guacamole workshop. Thanks to the entire event staff, and specifically Jesus, who is perfect at his job! And our favorite bartender at the pool bar, Sergio...he is by far the most dynamic and energetic bartender... give that man a raise!! read more

Excellence Resort - Morning at the main pool - Resorts Near Me - Playa Mujeres, ROO

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This place is very nice and vast. First we got pick up at the airport there's 8 people on our group with different reservation and was put in different pick up van... Took 40-45min from the airport to the resort... Then when we got drop off we were welcomed by the bell desk team got our luggage down, some refreshing wet towels for our faces then was turn to a desk with some champagne waiting for us and ticket for the luggage.. Then we went straight to the front desk, as the first couple in the group we were first to check in, and the person who was checking us in said room was ready and then she offered if we want a suite? So we're like yeah that would be great she just wait at the lobby for a bit... then after 10-15min she said she's still checking on the upgrade she said go have some lunch for now... so we did... Then our group start arriving but rooms where not available yet because their suite is not ready yet, so we all ate together and came back to the front desk at 2:45. When everyone check in EVERYONE after us got the upgrade BESIDES us the first one who checked and I'm like wait what? We end up not getting the upgrade that we were willing to pay for but everyone after us got the free upgrade? And I'm like how did that happened? I had a feeling while we were all waiting everyone mentioned that they were all waiting for a suite while us were waiting for just a room and maybe a suite. At that point I was already pissed. And the front desk were not really knowledgeable I'm not sure if she's new but she just didn't know. Anyways she made us wait for 1 1/2 hour for nothing and end up getting a regular room. My point was don't offer a suite that you don't have or sure have then give all the 4 other suite to the people after us. It's upsetting. The room was nice and spacious Even it's not a suite or pool or 2 floors. Because this is an all inclusive resort please bring a lot of $1 for tipping if you or do money exchange. We didn't had a chance to try 3-4 Resto because we're busy. But we enjoyed the different events they had in the resort. For example concert, painting, dance lesson etc... Besides the bad check in it's a nice place to stay at, everything is week kept from the room to the garden etc. Everyone is very nice besides the front desk and the host at the lobster restaurant they need a little bit more customer server training. The resort is so huge the pool and beach is a little walk to the from that were in but that's alright. The sand is so fine and our resort area they kept the sand clean and they will be taking it make sure that there's nothing sharp to be step on. The cabanas are really nice to take a nap they have volleyball as well. They provide towel and the drinks just keeps coming, having your own cup helps to just pour it in as you order or just for hydration everyone we order a drink we order bottled waters the room comes with bottles drinks as well and if your service the room they replenish it. Over all it's a good experience. During our stay there's been 3-4 wedding happening, read more

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Excellence was as majestic as the name itself! One of the best resorts in the world. Went with my girl for a week! Best staff, best food, unreal beaches, nightlife, and vibe! Highly recommend a party boat day cruise to Isla Mujeres! Once in a lifetime experience destination! Thanks for the memories Excellence and Cancun read more

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Excellence Resort is a beautiful property that checks almost every box. The grounds are lush and immaculate, the beach is stunning with clear turquoise water, and the rooms are spacious, clean, and designed for comfort. It really feels like a luxury escape the moment you arrive. Service was consistently excellent. The staff went above and beyond to make sure everything felt effortless whether it was by the pool, at the beach, or in the room. Everyone was warm, attentive, and genuinely kind, which made the stay feel even more special. The only reason I can't give a full 5 stars is the food. While there's a wide selection of restaurants and some meals stood out, others fell a little flat. For a resort of this caliber, I was hoping for more consistency across the dining options. Drinks and bar service, on the other hand, were always on point. Overall, Excellence Resort still delivers an incredible experience beautiful setting, amazing staff, and plenty of ways to relax or indulge. With a little more refinement in the dining, it would easily be five stars. read more

We've been here in 2017 and then again in 2019. First time back post Scamdemic. It's a 4.5 hour flight non stop but it's worth it. The Excellence is stunning. Sure, there's the first day, don't like the room, we want something better kind of stuff, but that is a common theme with me, but other than that the Excellence is one of the nicest resorts we've been too, actually Hotel Ziva in Puerto Vallarta all I can compare it to ( Mexican resorts ). The grounds are immaculate. The food is amazing, I am not certain who anyone can complain? Bismati and Lobster house always stand out for us. Staff is the best, always get into the Excellence Club if you can, I'll show a few pics of the view from our room. December is a great time to go, first couple days cloudy and chilly with the breeze on the beach, but you have great drinks and big warm brown towels to bundle up with. The rest of the time was sunny, but in the mid 70s, get your tan comfortably. My skin seems to bronze to a Lucious golden hue in Mexican resorts, moreover at the Excellence. Spending NYE was great, it's all great. Already booked for next hear. Go, and go soon. Ps Adults only, so much better. read more

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My husband and I have been lucky enough to visit Excellence Playa Mujeres twice now--first for our honeymoon a few years back, and most recently to ring in the New Year. To be honest, we can't imagine spending New Year's Eve anywhere else. Both times have been absolutely fantastic; the team didn't skip a beat. The resort is stunning and impeccably maintained, but what truly makes this place a gem is its incredible team and vibrant atmosphere. Entertainment The entertainment is top-notch, with a variety of high-energy performances each night. We were absolutely blown away by the Freddie Mercury tribute act. The resemblance was uncanny, and his energy was simply amazing--he had the whole place rocking! It's shows like that that make the evenings so memorable. The Heart of the Resort: The Staff As wonderful as the resort itself is, the staff are the real reason we started planning our next trip back before we even left. They made us feel so welcome from the moment we arrived and are the key to the entire experience. We spent most of our days at the Excellence Club pool, and our waiter, Floricel, was a true standout. He was wildly attentive and responsive, ensuring our glasses were never empty. He didn't just take orders; he helped us discover the most incredible new drinks and his fun, engaging personality truly made our days by the pool so much more enjoyable. Our concierges, Edgar and David, were unbelievably helpful. From the moment we arrived, they helped us navigate our time at the resort, making reservations and ensuring every detail was handled. Having a dedicated concierge team like them is so important; they remove all the stress of planning and make you feel completely prioritized and cared for throughout your entire stay. We truly felt like their only guests. We also have to give a shout-out to Cesar at the lobby bar. We were so impressed that he recognized us from our previous trip, and of course, we remembered him! He is exceptionally attentive, and man, that guy is fast. He's a true professional. Last but certainly not least, a special mention goes to the man running the pizza oven at the main pool. He deserves a Nobel Peace Prize for his craft. He was just killing it all day, every day, serving up perfect pizzas with a smile. It's this level of service and genuine warmth from the staff that makes Excellence Playa Mujeres feel like a home away from home. We came back home so refreshed and can't wait to return. read more

Overall, I was very disappointed! Food quality was sub-standard at most of the restaurants; the steaks were consitently tough, chicken was dry and the seafood was not cleaned properly. In addition, the poolside staff was rude. Spend your money at a resort that will appreciate your business. It's definitely not here! read more

I just wanted to give a special shoutout to an outstanding server we met while on our trip. Tonatuh was not only so friendly and attentive, but you can really tell he tries his best to make every experience with the guests special. He goes above and beyond and we truly felt so welcomed and taken care of by him. He does his job with a smile on his face and I can really tell he loves what he does. He deserves all the praise and he really is the best. Such an amazing part of Excellence Playa Mujeres and he will be missed when we leave. read more

Absolutely loved this place!!! We spent pur honeymoon here amd it was the best time of my life. Ive been going to cancun for over 15 years now and this was by far the best all adult resort! The beach is beautiful you can snorkel and see all kinds of seaweed life. The staff is very kind amd accommodating. Everything was amazing! Id definitely go back. read more

The resort itself, the location and view are definitely top notch. The service is great as well. Our room with a private pool and hot jacuzzi were absolutely worth it. The only negatives I would say of the place is the food. It's just okay. Some restaurants were pretty good while others were flat out bad. The Hibachi was good but the actual asian restaurant was not. The Indian restaurant was probably our favorite. The drinks were mostly good, but not amazing. read more

Blown away by the amazing service and quality provided here. Pros: excellent dining at many of the restaurants, great service at various bars/restaurants/activities, they have given a lot of thought to little amenities/services that helped a lot (i.e., laundry line in bathroom, slippers in room, their app (use it!!!), etc). Cons: evening show volume was pretty loud, bathroom privacy in suite is limited. We loved Basmati, Agave and Lobster House. Service, food and ambiance were outstanding. Our server chose dishes for the table at Basmati and Agave and we loved all of the recommendations and many of us tried things we wouldn't have normally ordered (ceviche). Good coffee and pastries at Aroma, too. Buffet at Kitchen Table was huge with so many offerings (omelet station, pastries, juices, fruit, yogurt, cheese, pre-made dishes, etc) - all of it pretty good. We had big hopes for The Grill and Chez Isabelle but it was a little underwhelming. Quality of steak (ribeye) was low - lots of gristle. Heard the picanha and tenderloin were better. But, the empanadas and peanut butter cake were to die for. Chez Isabelle took longer than our normal dining time (average dining was 1.5-2 hrs for 6 of us) - it seemed they forgot to put in our entree order. We were told it would be a couple minutes and then we waited another 25 min+ for our dinners. By the time it came, it was warm but not hot. It progressively got darker too and they kept the lights dimmed pretty low. Some of the bars can get backed up before/after the nightly shows but the staff did great to keep up with everyone. Great selection of drinks - some mid level shelf stuff but most of the cocktails on the menu are made with rail unless specified. Also, some cocktails aren't available at all bars so just be aware of that if you find one you like. Good house wine selection (sauvignon blanc, chardonnay, merlot and cabernet). Our room was comfortable and we loved the turn down service. Sometimes we wouldn't get bar service in our room to replace waters/snacks but the staff did great with everything else in our rooms. Also, there isn't a full door to the toilet - the shower and toilet have their own areas with frosted glass doors that don't go all the way down as it's an open concept so there isn't much privacy. The shows were great, if a little loud, with very talented performers. After you get over the shaking from the noise, you can enjoy the entertainment quite a bit! Loved the silent dance parties!! Also really liked the smaller group sessions - bike ride (pretty short and easy ride), and crafts (bracelets and popsocket beading). The staff were attentive, friendly and engaged. Heard some people griping about little things (pool temp) but you can tell the staff really try hard to deliver. We saw people EVERY day cleaning every inch of this place (buffing statues, wiping down garbage cans with a magic eraser, mopping floors). They really go the extra mile here and we appreciate all of their hard work. Can't wait to go back!! read more

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Overall very relaxing. Bed was so comfortable. Everyone was so nice and went above and beyond with any assistance you needed. Very organized with the transportation to and from airport. Food was just above mid for me. I knew that was the possible con of picking an all inclusive resort. read more

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Excellent staff and beautiful scenery . The property was well taken care of and the food is very high quality .

Hands down my favorite all inclusive! I've been coming here for 8 years and look forward to my yearly trip. Service is amazing!! And the food and drinks are great for all inclusive. Expect the food to not be Michelin quality but it's very enjoyable! I recommend doing excellence club if you want a more quiet and relaxed vacation with top shelf liquor and an exclusive restaurant. read more

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I am grateful for another amazing trip to Excellence Playa Mujeres. You can't help but be relaxed by all of the pampering. Although everyone was great there are definitely some team members who stand out. Virgilio was our server at the main pool and was kind, attentive - and remembered me from a previous trip before I even realized it. You don't get that attention to detail just anywhere. We also had the treat of getting the amazing watermelon "SanDelicious" drink from Emiliano on our first day when we were at one of the adjacent pools. I will be thinking about that until I return and hunting him down to get another one when I return. Anyi anticipated our drink requests before we were even thirsty again when she was our server the first day. They make you feel like you're not a bother at all. For meals I made special trips to the buffet to see Tonatueh because we see him every visit and he always welcomes us back. At the Grill Antonio was perfect. So professional and lots of smiles as he helped us make our choices. And of course Cesar always delivers with the martinis before dinner. We saw the Queen show on this trip and it's the closest to Freddie Mercury performing that I can imagine. This is my 7th or 8th visit and I always leave looking forward to my next visit. read more

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My overall stay at The Excellence Resort, Playa Mujeres was ok. The swim up bar (Blue Bar) had two FANTASTIC bar tenders; Eduardo Garcia made the most refreshing and on point mojitos during my stay. His coworker, Ricardo was very friendly, outgoing and kept ensuring the guests were having a good time. Veronica- South Carolina En general, mi estancia en The Excellence Resort, Playa Mujeres, estuvo bien. El bar de la piscina (Blue Bar) tenía dos bartenders FANTÁSTICOS; Eduardo García preparó los mojitos más refrescantes y perfectos de mi estancia. Su compañero de trabajo, Ricardo, fue muy amable, extrovertido y se aseguró de que los huéspedes se lo pasaran bien. Veronica- Carolina del Sur read more

I have visited this resort twice, and twice I have had issues with the hotel transportation (Seasons) on my way out. I love this resort, I would recommend a stay here, I do not recommend booking transportation with them (Seasons). Summer 2024- the hotel gladly took our payment for transportation. This transportation, however did not show up, on our way out. By the time that we sorted this out and found alternate transportation, we left the hotel 2 hrs before our international flight. The airport which is 30-40 min away... Fortunately, we had priority check-in and did not have to wait in a line, otherwise, we would have missed our flight. They said they will reimburse us, that remains to be seen. Summer 2023- the booking said transportation was included. They failed to mention, that said transportation would only pick up one guest, as our flights arrived at different times. So we paid ($100) for transportation. Upon check out, the hotel said I owed $100 for transportation, at which point, I presented them with my receipt. They did not care for my receipt, and said I had to go down stairs and sort it out with Seasons. Seasons was, of course, closed. Fortunately, I did not have a flight to catch, otherwise I would have likely missed it, and would have been gorged to pay the $100, and hoped to be reimbursed. I waited an hour for Seasons to open. Turns out someone did not hand write it in the notebook. After multiple phone calls back and forth phone calls between the drivers, Seasons, and the lobby- i was finally allowed to cjeck out. I like the hotel, but they need to get their communication straight. The service, otherwise was great. Floricel, Emiliano, and Jessie were amazing! read more

My friend and I came for a girls trip and were probably the only non-couple there. The pool was nice, the floats are limited so bring your own and a straw. There were rude people who took the floats out of the pool with them and even took them to their rooms so no one else could use them. Chez Isabelle was our favorite restaurant and next was Grille. The escargot at Isabelle was amazing and so was the steak. We did not care for Agave. The Lobster House is limited for lunch and stay away from the restaurant on the beach. Get to dinner at 6:00 when they open or you might have to wait up to an hour some nights. Hibachi can be skipped and you need a reservation any ways. Go on the 9:00 bike ride, it was very informative and a decent ride. The MJ Show was great but the circus show was just okay and we left. Not much entertainment during the day or night. There is a sports bar but it stayed pretty empty at times. Wish they had more activities besides one show a night. read more

I wanted to Leave a review about excellence resorts in Cancun. We stayed with them a year and a half ago and fell in love with the was beautiful, clean, and the staff was amazing so we decided to rebook summer of 2025 to Travel travel in March 2026. However, with the unfortunate circumstances surrounding Mexico just a week and a half before we are due to arrive we felt our safety would be in grave danger! So we have called and requested a refund After speaking with one of the representatives, he was very cold and not very nice and extremely direct. Refusing to do anything about a refund and only given us two other options, being an unsafe area with the and the other costing us twice as to go to Jamaica I was incredibly disheartened that they were refusing to do anything since this was out of our control. with war breaking out in Americans Being targeted, I would've thought that this would have been much more to do something to accommodate us. the only other thing I was offered was to push the date out, and because they chose to raise rates, they are given us a much lesser of a room for the same price. . we originally had a swim up suite club, level- And they want to put us in an view, floors ! I'm incredibly upset and frustrated with this I would've expected much more out of them being a five star adults only now we are out $6500 because we choose not to put our life in danger because of what's going on in their country they be greedy and keep our money read more

This is the Excellence Playa Mujeres resort north of Cancun. It's wonderful. We had a great week here and look forward to returning. This resort is adults only in a beautiful Cancun beach setting. It's well maintained and the staff is super at assisting you with whatever you might need. My restaurant assessment: The Grill was excellent. Excellent food, excellent service. The Kitchen table. Breakfasts we're exceptional. Creative food and lots of it from omelets, sushi, garlic bread, sausages, several different potatoes, great guacamole, rich coffee, and on and on. Las Olas: a snack bar. You can menu order or you can serve yourself. Food is very good - Ask for habanero sauce for more kick. Best pizza at the resort! Oregano: delicious. The shrimp, scallop risotto was our favorite dish during the stay. Open air to the beach, gorgeous view. Nice place! Flavor Market. We really liked it. Small portions of a plethora of various dishes, all great. Some with a nice kick! Awesome! Chez Isabelle: the French restaurant. It's not our favorite. Escargot was served in a pastry shell instead of the hard shells, other foods just ok. Wear shoes not sandals or go back to your room to get them. The lobster House. We only did lunch so maybe dinner is better. For lunch, very limited seafood. Lots of vegetarian options. Open air to the beach, gorgeous view. Basimidi: 20 min wait while most tables are open. Appetizer came with 2 chips. Very loud, can't hear anything, we were put between 2 party tables. Took food 1.5 hours for food to be served. Portion size was very small, order extra rice, pitas! read more

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We absolutely loved spending our honeymoon here at EPM. It was a wonderful experience. Our first time at an all inclusive and oh my god they delivered. Anything we needed was taken care of quickly. We felt so spoiled and truly welcome. Everyone there treats you like family. We are saving up for our next trip there! read more

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We got married at EMP and everything at this resort screams luxurious, relaxing, and a good time! Staff were super friendly and great! We stay for 5 nights and enjoyed this all inclusive resort so much! They make you feel VIP and treat you like royalty! It's such a nice pampering resort with everything you need. 24/7 room service. We love all of the restaurants and food except the Spice. Lobster, steaks, calamari, French food, lamb chops, French onion soup... you name, it's there! Alcohol Drinks all included. There is a cafe where you can get amazing juices and coffee! If you stay 3 nights you get free transport included in your room with season touring transportation company. Season touring was great and provided us round trip from the airport and resort. We felt completely safe. After booking your room, you will get an email from the resort to book you transfer through season. You provide the flight details and they will provide you the time when they will pick you up from the resort to the airport. Super easy process. This resort is serious the best all inclusive resort we been to! We can't wait to return soon!! Do I recommend this place? 100000000000000000 yes! You haven't lived life until you visit this resort! Paradise!! It's all worth it for the price! Eat drink swim and play! Adults only and it's great! read more

Excellence Playa Mujeres I made the mistake of booking flights and the resort. I booked through "Vacations by Excellence" which is really just Expedia. Once you get a real person on the phone, which I promise you is a hard thing to do, they will both tell you that booking agent is not apart of the Excellence brand. I have had multiple conversations and emails back and forth with "Vacations by Excellence" and the resort with no success. Expedia and the resort have had correspondences, that took more than their allotted 72 hours, only to tell me that everything is denied, no refunds. I've heard great things about the resort just hope you don't have any problems because you're not going to get any help from the any of the Excellence "brands. I have yet to make it to the resort, all of these issues have happened the same day that the reservations were made and I was made aware that Excellence and Vacations by Excellence are two separate business entities with no affiliation except the name. After looking online I see that this is a common theme and one that they benefit from so all I can do is post this so that the next person makes better choices than I did. I will update this review if the hotel changes anything upon my arrival or before read more

Had a great time staying here with my 2 besties! This was our first all inclusive experience and it was a great one. I spoke with other people at the resort and heard more than once that it was their favorite all inclusive stay yet. There were numerous activities daily to participate in and numerous restaurants to eat at. I recommend the pool aerobics they have. Not typically something I would go for but we had such a fun time dancing in the pool. I was impressed by the fire show and the casino night was a good time. The beach was beautiful once you got past the initial seaweed smell. The resort did a great job cleaning and shoveling it away. I meet people on the beach that walked by to enjoy the view since their hotel didn't do the same. read more

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