I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

Extremely disappointing and honestly concerning experience…read more I was sent here through a Volkswagen dealership while my car was being serviced, and the entire process was handled poorly from start to finish. First, I asked reasonable clarifying questions about using an Apple Card for the rental hold process since the physical card intentionally has no printed numbers on it. Instead of calmly explaining the policy, the manager - Carlos - became hostile, raised his voice, accused me of "trying to force" him to do something, refused to provide any escalation contact, and ultimately hung up on me. When I returned later to pick up the rental, I specifically requested that the authorization be run as credit rather than debit so my available funds wouldn't immediately be pulled during an already stressful move. Despite that request, approximately $300 was immediately removed from my available balance. Then the rental vehicle itself had a defective driver's seatbelt. I reported it immediately. Staff acknowledged the issue, took it to a mechanic, and then told me there was nothing they could do and no other vehicles were available. So I was ultimately handed a vehicle with a known defect involving the driver's primary safety restraint system and told to take it anyway because there were no other options. The combination of hostile customer service, poor communication, payment handling issues, and being given a vehicle with an acknowledged safety defect made this an incredibly uncomfortable experience overall.

Very helpful and courteous. The entire staff are amazing and cars are always clean when you get…read morethem.

Bahran and Badraa were awesome, they helped with our rental and gave us a great car!…read moreDefinitely a good place to rent and they are open on Sundays too.

It was the worse experience and I honestly wouldn't go back or recommend it to others. The customer…read moreservice is being treated differently with every person. I was told only charged twice and declined I needed to call my bank and I did. Just for them to charge me more and declined and told me that I have to wait 24 hours to try again. I had to call customer service and get a refund.

An accident initiated a body shop and rental car search. In this case, my misfortune turned in to…read moregood fortune. This Enterpise location isn't ttoooo far away from my most-favoritest-EVA body shop in Koreatown. and my insurance adjuster recommended I give this location a try. The staff made the process a breeze. They knew the insurance reimbursement rate and got me into the very best vehicle that fit my needs at the reimbursement rate. While on the lot, I saw a couple of customers who were greeted by first name, and vice-versa.....I'm thinking, "Am I seeing REPEAT customers at a car rental place??" Check out process was a breeze. Vehicle was exactly what I needed. Return was TOO EASY. Since my body shop was relatively close, they allowed me to leave it at the body shop when I picked up my shiny, repaired truck. I have rented two more times since then. I've seen or rented hybrid mini vans, Tacomas, Range Rovers - they have it all. They will work with you on the rate if they are able. I have been helped by Andy, Chris, and Christian in the past, and Roy is the absolute ultimate go-to if he's in.

This is my favorite location yet. Emily was a life saver, being six foot six, Emily went out of her…read moreway to find me the perfect rental car, I will be very happy having plenty of leg room in a nice car. Thanks for making my experience excellent. Can I come back next time I need a car rental? Highly recommend!

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

I requested a cargo van…read more Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place.

John was and is amazing! Took care of me, got me in and out in a beautiful reliable car. I could…read moretell he was the manager, great customer service!

Joshua, Charlie and Jessica were who I dealt with most recently* and they were all great!…read more I decided to rent a car on this trip to Nevada, and after using Budget for my past two trips elsewhere when I needed a car, I kind of learned my lesson. Back to Enterprise! I last used them prior to Covid when I lived right down the street, needing a car after an accident. After the decent experience here, I realized returning to them was the best thing. Still within walking distance but a little further the opposite way, I initially walked over to see if they offered a free pick up/drop off shuttle (they did considering I lived close by) and Joshua was very helpful. When I booked online, the process was streamlined and simple. The only 'panic moment' was when I was running late to pick up the car (by walking over), the number I called was clearly a call center of some sort, and I knew the office on Gower most likely won't get the message. After arriving, I did have to wait quite a bit but Charlie was great in keeping me posted on the status of my rental. Jessica was the one who did the 'walk about' with me which I appreciated since the other rental company just let you find the car on your own. Surprisingly the gas tank was not full, so I didn't have to bring this back full yet I have no idea how to gauge such things so I knew it was coming back fuller than when I got it. I needed to return the car by 5:30p since they close at 6p, and I made it back with plenty of time. Joshua took in my car and everything checked out great. I did have to wait for the shuttle since someone else was using it, but once it returned, Charlie got me to my place in one piece. My sole issue with this specific location is that they close rather early on Saturday, and are closed on Sunday (when I normally leave for my trip). I know I could get the car on Saturday, but I find it pointless to pay for the extra day. That being said, there is still no doubt I'll be using Enterprise next time I need to rent a car. *This was back in April, but I'm sure it's still the same-

The staff are very friendly and welcoming. I really appreciate the service provided. They made my…read morerental easy and flexible. I had issues with other 4 places I went that same day but they helped. Im supper satisfied with the rental they provided. New Hyundai beautiful and smooth. Definitely ill keep coming back to this specific location

start your engines....well, you can 90 minutes after you touchdown at LAX and you finally get to…read morethe rental car center, fml. ok, so getting to the enterprise was an enterprise of itself, once we got to the new rental car center...it was still not as clear where to go, how to rent, etc. i will say for not too busy , they had people directing you off the shuttles and up the elevators and in the garages. i think its kinda weird having all the rental companies in the same place, but hey, one stop shopping. i bet in a few (months, years??) its all going to make sense...good luck to those going to LA and needing a car. oh, and the cost of gas is laughable out here only to have a good guffaw over cost of parking too!

Exotic car rentals are a hit or miss, anyone who has rented or attempted knows this. I started my…read moresearch on Turo and after hesitation I decided to do a search online. I inquired with 777 and within hours Marlon sent me an email and we communicated. He was able to set up my Rolls Royce for me to be dropped off after hours and picked up after hours a few days later. Contract and money exchange was transparent and no surprises. Car was clean and Marlon communicated with me via his personal cell number we communicated before during and even after my rental. This company has a good selection of cars to choose from, but for me the most impressive aspect of this transaction was the service and professionalism by Marlon @ 777

I decided to surprise my fiancé the day of our wedding with an exotic car for pictures and to run…read morewild. Due to our tight schedule I had to have the car delivered instead of picking it up - Marlon and Eddie delivered on time and with easy, friendly communication. The car was in perfect condition and they were an absolute pleasure to work with as they gave me a quick run down. Pick up was super easy and they were flexible with timing due to traffic. I give them both 5 stars for their friendliness and an amazing experience!

They canceled my reservation and no one answers the phone now I have to book somewhere else and pay…read moremore! Be aware!!!!

Terrible customer service, don't recommend, had called to make a reservation and they were very…read moredisrespectful and had a attitude for no reason,

Enterprise Rent-A-Car is a popular American car rental agency headquartered in Clayton, Missouri,…read morein Greater St. Louis. They have thousands of locations across the country. And this branch location is at Los Feliz on Hillhurst avenue. This is my second time renting from this company but my first on this Los Feliz branch. They delivered the vehicle that I requested. Furthermore, they have affordable prices, easy check-in/check-out process, excellent customer service and convenient. And just like my NY Knicks sweeping ECF victory, Marquis Hubbard and Nick were on top of their game. Lol. Nick informed me some blemishes or imperfections of the vehicle before I drive it off the lot. Similarly, I supplemented our vehicle inspection with photos and vids as customer should. Overall, I had a pleasant experience with Enterprise of Los Feliz. I recommend them.

I am currently renting a vehicle from the Enterprise location at 17245 Main St, Gardena, CA 90248…read more Upon receiving the vehicle on Friday, I immediately observed a discrepancy between the mileage stated on the contract and the actual mileage displayed on the odometer; the contract indicated 67000 miles, while the vehicle's odometer also showed 69000 miles. Additionally, the vehicle had a distinct odor of cigarette smoke, and the "change oil" indicator was illuminated. On Saturday, February 28, 2026, I returned to the branch to address these issues with the branch manager. The manager informed me of a lack of available vehicles and suggested a smaller alternative. Given that I had rented a full-size vehicle for a planned family trip, I explained my need for a larger vehicle. Despite the circumstances, I had no option but to accept the offered vehicle. While driving on the freeway, the dashboard lights, radio, and all interior illumination unexpectedly ceased to function.