The team at this location gave me great advice on how to go about my totaled vehicle. They are on…read morethe customers side. They will be completely honest with you.

I scheduled an appointment and was in an uber to go get my car to drive to the appointment when…read morethey called to cancel my appointment and said they didn't have any appointments until NEXT WEEK!!! Then why did you schedule me an appointment today???? Now I have to uber back to work. Thanks for totally wasting my time and money!

Got rear ended and they were able to get my car fixed within the week I was able to drop it off…read more Extremely friendly and welcoming staff that are well versed in what they do. Went around to a couple different auto body shops and they had the best price available and were able to get it done quicker than any of the competition. Would recommend highly to anybody looking to get quality auto body service done!

Front bumper was coming off. I went to Fischer's and was welcomely greeted by Derrick. He quickly…read moreidentified my problem, order parts while I was there, reasonably priced, contacted me several days later that the parts had arrived. The next day, my car was dropped off and picked up the same day. If I have any future needs, I highly recommend and will most definitely go to Fischer's Auto Body for service.

Permanently Closed as of November 22, 2024…read more Performed outstanding high quality paint and body work.

Quick & Efficient! Quality of work was Great! The work done on my tailgate left it looking better…read morethan when it did when I brought it in. The staff is experienced & dedicated. A great small business I would highly recommend.

Very helpful and responsive thru my vehicle's repair process. Hopefully will never have to come…read moreback but if I do I'm confident they'll take care of the repairs without any issue.

Service was great. They did an awesome repair on my truck. Thank you for keeping me in the loop…read morewhile you had my truck the text updates were very convenient.

My wife's car recently got hit by a truck in a parking lot while she was grocery shopping and it…read morescratched and dented the whole back corner of the vehicle. Luckily the person who hit her car stayed and we were able to exchange information and work with their insurance to get it repaired. We took the vehicle here and were given an estimate of about 1.5 - 2 weeks before it would be completed. We got the car back within the week and it looks better than before it got hit. They gave us updates during the whole process and the customer service was great as well as the body work. I would highly recommend taking your vehicle here. Oh yeah, forgot to mention.. My wife's vehicle got hit AGAIN less than a month apart (on the opposite side) in a different parking lot, so we will be be back soon. Check your surroundings when backing out people! :)

I'm writing this review because I haven't seen any reviews lately. Took my car in on Monday and…read moregot it back Wednesday afternoon as promised, the quality of the work was outstanding. The repair made the car look better than new. I would recommend Kempsville Body Shop to anyone who wants quality work at a reasonable price. They have earned my business if I need any future repairs.

My insurance company sent me to this business for repair of a minor fender bender. I couldn't have…read morebeen more pleased with the service I received. It was a friendly office from the receptionist to the Service Advisor handling my repairs. The Service Advisor took my keys & listened to my concern about the remote no longer causing the car to beep. He asked if the horn was working. I had no idea since I'm not in Brooklyn right now, where horns are an important requirement for proper driving etiquette. He checked & it wasn't. We went back inside and I waited while he went into his office & worked up an estimate. While waiting I was very impressed with the receptionist/customer service employee's phone demeanor. She was wonderful handling customers who were upset because their parts hadn't come in. I totally empathized with her. For decades I had owned a business that was completely dependent on the manufacturer to furnish parts. Customers can be brutal over something out of the business's control. When she wasn't busy I went up & praised her telephone skills. We shared stories & I felt like I had known her forever. When the Service Manager presented me with the estimate it looked very reasonable. He told me my insurance company would cover 100%. YAY! Parts would be ordered & I would receive a call when they came in. When I brought the car back for the repair my Service Advisor asked if I needed a rental. Having another vehicle I declined. Upon every visit & periodically I would receive text updates, which I absolutely loved. My vehicle was in the center for repair about a work week. When I arrived for pickup my Service Advisor first hit the lock button on the remote to show me my important "finding vehicle in parking garage" feature worked again. The repair itself looked perfect & has a lifetime warranty. He knew I wanted to get home before dark & asked if I had a rental to return. Pointing to my other vehicle I told him that I didn't get a rental. He then was concerned about my getting my other vehicle home, which I thought was absolutely above & beyond what most people would do. When he learned I had a friend drive it he said that I'd better go since it would soon be dark. The collision center is behind the dealership on a side street. Going west on Virginia Beach Boulevard turn right at the traffic light just past the dealership. Then turn right at the next street. The Collision Center is on the south side of the street, Homes line the opposite side of the road. The Collision Center does work for a number of insurance companies. Plaques and certificates line one wall. Almost every person that came in was working with a different insurance company. I can understand why this is the Collision Center of choice for many companies. Their employees, work & attention to detail are superb.

Horrible customer service. My car was there 10 days, with absolutely 0 communication. I called to…read moreinquire and only then am told, oh it's ready. I get there to pick it up and not only is it FILTHY, it was not repaired correctly from the accident. The manager (Chad) told me " I don't have to do a damn thing" when I asked why it hadn't even been washed. If you like being cussed at and having to guess the status of your vehicle repair...this place is for you, but they will NEVER get my business again. An office full of incompetent idiots.

One of my all time hobbies is auto restoration.I am now up in the years and have very little time…read moreto work on cars due to my job. I own a 2000 Ford F-150 Harley Davidson Edition and fell in love with it. after twenty-five year of ownwership My 2000 Ford F-150 Harley Davidson Edition needed some love to the body but still couldnot find the time. I went to as many as 15 Restoration autobody shops and got turned away until I met John and told him my story. John quoted me a fair price and when I went three week later to pick up my Truck I was amased at the professional work accomplished. John you are perfection.

If I could give him 0 stars, I would! He's a fraud. Had a simple fender bender, and he did all he…read morecould to call the insurance and get more money out of it. He told the insurance that we needed a new headlight and it was going to cost $1200. After getting the car back, there was NOT a new headlight, but a used one on the car. The paint didn't match the car and it took him over a month when he told us it would take a few days. When we popped up to look at the car, he didn't even start on it and kept giving us excuses! When we got the car back, all lights were on (check engine, etc). We took the car to someone else and they said what a shitty job he did. Very unprofessional! I wouldn't recommend him to fix ANYTHING for ANYONE!