**Update: I received a very heartfelt message from the owner explaining their tough situation due…read moreto Covid, and asking that I please give them a chance to make this right..... in the end, all we want is to be heard and appreciated if we are choosing to spend our money and support a business- and after this message I felt both of those things. So, they may not have the rum cake I ordered, and they may be having some issues with their technology... but it seems like they have really delicious baked goods (according to other reviews), and they are working to solve the other problem. So, I'll give them the benefit of the doubt.** I wish I had pictures to prove this..... but here is my experience. I placed an order for their rum cake ($45 for a Bundt cake). I did this through their website and it said it would be available to pick up at 11:50 a.m. I paid using their Squarespace website. I got a confirmation email, and was so excited because this is what my hubby wanted for his bday. I was just about to leave to pick it up at 1:15pm, when I got a call from the bakery saying "we don't know what your ordered, but you need to cancel the payment because we don't use our website. We only take orders over the phone or in person." What???? If you don't use it, why is it active? Turn it the eff off. It's very simple to do- I know bc I have used several Squarespace websites. This should be the end of my rant- but wait! It gets so much better! I proceeded to give them my order over the phone.... They told it would be ready in 30 minutes. I should have asked myself how they would bake a cake in 30 minutes- but, I'm a glutton for punishment.... And instead drove 30 minutes from my house to go get the desired rum cake. When I got there to pick it up- it was a 9" two layer cake with frosting. That is not a rum cake, nor is it what is pictured on their website! When I said, that isn't what I ordered- the response was "well, this is our rum cake". I left without the cake. And, now I have to contact my credit card company to dispute a charge that they claim they won't receive. Also- in case you're looking for quality, freshly made cakes..... they have 5 gallon buckets in their cooler at the front with long stem roses in them..... the buckets have labels on them that say "Sam's vanilla whipped icing". What a joke!

Ok here's my updated review after we ate it. It was DELICIOUS! So moist and not too sweet. I truly…read moreloved the cake but I am still upset at the quality of my "custom" experience and lack there of on my cake. I was charged too much (more than regular off the shelf cake) and was given a less than customized product. I didn't appreciate her saying that the cake I chose from the Yelp picture was what they "used to do" but the picture was from 3 months ago. I have made future customers from everyone I had try it but I hope they don't receive a bad experience because I truly believe in this company and their product.