Very disappointing experience with my Tesla Model Y. I specifically brought the vehicle in for a…read morecontrol arm noise coming from the driver side and clearly explained that upon arrival. The shop diagnosed and recommended replacement of both the driver and passenger lower control arms. I ultimately approved repair of only the side making noise for approximately $697 (versus the $1,394 they recommended for both sides). What bothered me most was that after the repair was completed, the technician test drove the vehicle, yet nobody informed me before making payment that the exact same noise was still present. I personally discovered it myself within less than 10 feet of driving out of the shop and immediately returned. The lack of communication regarding the unresolved issue felt very misleading and frustrating. Instead of taking ownership of the failed diagnosis or communication issue, the owner Elvis became defensive and stated the reason the noise remained was because I was "too cheap" to do all the work (both side, $1,397). He also suggested I should have replaced the upper control arm as well, despite the fact that they never diagnosed or recommended prior to the repair. I ultimately took the vehicle to the Tesla dealership, where the upper control arm issue was addressed at a significantly lower cost. While the lower control arms may have shown signs of wear, replacing worn parts that are not actually causing the customer's complaint makes little sense from a diagnostic standpoint. Based on my experience, the process felt more like guesswork than properly isolating the actual issue. Customer service was ultimately arrogant and unprofessional. Based on my experience, I would be very cautious bringing a Tesla here.

If I could give more than 5 stars, I would. KCC Auto and Elvis are the gold standard of what an…read moreauto shop should be--honest, knowledgeable, detail-oriented, and deeply experienced, especially with luxury brands like Porsche. After being let down time and time again by the dealership, I finally found a team I can trust. Elvis didn't just save me a huge amount of money--he saved me the typical headaches that come with Porsche service. I even stayed nearby for three days while they worked on my $100K vehicle because I knew it was in the right hands. This shop is a rare find. If you care about quality, professionalism, and people who truly know what they're doing, KCC Auto is it.

Excellent customer service ! They had the oil change prices…read moreposted so no guess work or surprises. I like that they didn't try to up charge. Quick turnaround and honest pricing Nice , clean waiting area. Conveniently located on the corner of Taft and St Charles Road. I would recommend this place.

They literally want me dead... Found a damn missing lug nut... turned out NONE OF THE LUG NUTS WERE…read moreTIGHTENED?!?! Now how you mess up the easiest part? man go get a new job that's fucked up‍

If I had to use emojis to convey my experience it would be: heart, heart, heart, confetti confetti,…read moresmiley face Very busy auto shop. Expect to leave a voicemail and book out your appointment but well worth the wait. Got a ride home from Alejandro. Nice dude. Lower pricing than my usual go to mechanic and good people.

Would not recommend your business to anyone. Went to Salazar's cause I noticed you had gotten some…read moregood reviews, so I thought I found a car repair shop that hopefully I'd be happy with taking my car to whenever needed. I had my battery replaced which I knew I needed. They did some sort of general inspection and received an estimated totaling more than $2,600.00. some of this work doesn't need to be done til I reach 30,000 miles and 1 not until 40,000 miles. My car is a 2018 Nissan with 15,000 miles on it!! The estimate included new brakes which I know I need but certainly won't be done at Salazar's!!! Will definitely not be back!! Stef

Best auto repair shop! Trustworthy, excellent work, they go the extra mile for their customers, and…read morevery helpful explaining what needs to be done to the vehicle. I've gone to Bucio's for several years now. Robert and Ethan replaced my alternator and battery during the super cold below zero weather this winter. My car runs perfect now. I 100% recommend Bucio"s Auto Repair.

Bucios really takes care of me. It is refreshing to be able to take your car somewhere you can…read moretrust. When my car isn't working right I know they will be honest and not try to fix something that isn't necessary.

I can't really say enough good things about this place and all of the people who work here. I have…read morebeen going here for a long time, I started going here when Frank came over from M&N Auto in Addison. Don't worry if you haven't heard of M&N, because it probably closed over 20 years ago. Mike and Brian have been amazing ever since and I wouldn't trust my car to any other mechanic, period. There are really two main things that I find to be exceptional here and have earned my trust for as long as I'm driving cars or they're in business here. The first is that there is never any mystery about what's going on with your car, they are 100% transparent with everything they do. Secondly, they will do everything possible to limit your costs and only suggest service if it's absolutely necessary.

I came in for a groupon for synthetic oil change and tire rotation. I have wheel locks on my tires,…read morebefore going in for my appt i left the wheel lock key on the passenger seat. I was outside on a phone call when one of the guys came to the front and took my car around the corner. I don't mind my car being driven fast, apparently neither did the mechanic as he peeled it off the parking lot to take my car around the block to the back. I go to wait in the waiting area and after a bit the person in the front asks me for my wheel lock key. I reminded him I put it on the passenger seat. They couldn't find it. I let him know about the mechanic that took off speeding in my car, possibly that action made the key fly off the seat. They eventually located the key...I had to go help look, it was under the driver seat, under the mat. How crazy was this person driving my car that it flew from the passenger seat to where they found it. They completed what I showed up for so for that im grateful but the heart attack i had when they couldn't find my key was unnecessary. Maybe slow down so you're not losing wheel lock keys for your clients. Other than that, the gentleman in the front was very nice.

This place is so kind, caring and thoughtful. My car decided to die, but before locking us into an…read moreexpensive repair (like several grand expensive) they voiced their concerns. They rather would have me make an educated decision on the repair, than get an easy payday. They also deal really well with panicked customers too. They've got a customer for life!

Daryl and Dane deliver as promised. They are kind and respectful to all. They listen as well as…read moreexplain what your vehicle needs. Their pricing is fair and they use quality parts! I will continue to bring my vehicle to them when it needs service and my family is bringing their vehicles to J & R Auto as well. Thank you both for the exceptional service!

They're the best!!! I would super highly recommend them to anyone. I've been going here for 5+…read moreyears now and always receive such excellent service. Thoughtful & caring & trustworthy -- all around a gem of a car repair shop & staff I think!

We have used this Mike's More Miles location for a few years now and are very satisfied with the…read moreservice. (I believe this is a franchise so I am only writing about this Lombard location owned by Austin.) They are friendly, professional and very knowledgable. They seem to always be concerned about doing what is really needed for your vehicle, knowing that money doesn't grow on trees. Highly recommend the Mike's More Miles Lombard location.

Ordered tires from Simple tire.com and had them shipped to Charley's as it was the best priced…read moreoption. The entire job was paid for through simple tire. My only responsibility was to show up at the appointment and drop off the car. I did just that. When I arrived to pick the car up, the overweight gentleman at the counter told me they were going to stuff my used tires in my car if I didn't give them $15 for disposing them. DON'T use Charley's unless you're ready for a last minute shake down. No Thank you!

These guys do a fabulous job. Great price, great craftsman ship. Honest and dependable.read more