Came out same day service call. Very professional and knowledgeable. A locally owned and operated business, would recommend!

While in the middle of a heat wave, our AC stopped cooling the house down. We called Guaranteed Heating and Cooling and they came out. After looking at our compressor, condenser, and HVAC, the technician told my wife that we needed a new compressor at a minimum, which would be $10k and suggested we replace our HVAC for an additional $6k. As I was away from home due to work, she called relaying this information to me. I requested she get a 2nd and even 3rd opinion. She contacted another company that came out and within 3 mins of being there he showed my wife that the breaker had been flipped off, which is why the condenser wasn't working. He also told my wife that there was nothing wrong with our condenser or HVAC other than it needed Freon. This person from the 2nd company told my wife that since our unit took R22 freon he could not service it as he did not carry R22. He was very nice, did not try to sell my wife anything but told her that the only way he could fix it was to replace the unit with a newer version. He suggested we reach out to another company that carries R22 as it would be far cheaper. We contacted the person that originally installed the condenser and HVAC and he came out. He put 3lbs of R22 freon in and it worked great after that, only charging us $450 for the service, freon, and repair. The person from Guaranteed Heating and Cooling deliberately shut off my breaker to my condenser and tried to sell my wife a overpriced system that I didn't need. They tried to take advantage of a woman, thinking she would not know any better. If it wasn't for my brother-in-law stepping in, they would have probably gotten away with it. When my Brother-in-law called to request her money back for the service call since they were blatantly dishonest, the Guaranteed person tried lying to him, saying he just spoke to me, her husband. When my brother-in-law called him out on the lie, because I wasn't even in the country at the time, he tried to back out and said he was talking about another customer. This tells me they tried this an another customer that day as well. DONT TRUST THIS COMPANY. THEY WILL SCAM YOU! read more

The guys who showed up to install my furnace, water heater and air conditioner were very polite and respectful. All around exceptional service! read more

We were without A/C for two 90+ days over the Labor Day holiday weekend. A knowledgeable neighbor looked at our outside unit and thought the compressor might be the problem. I learned that this might cost between $1,600 and $3,500 for the repair. I called Guaranteed Heating and Cooling and spoke to the business office. Tom, the serviceman of Guaranteed Heating and Cooling agreed to come to our house the same day. He diagnosed the unit and learned that it was only a blown capacitor. He replaced the old capacitor with a new one and even cleaned the unit. After the repair the A/C ran great and the total price with the holiday/weekend service call was only about $400. Very reasonable and we appreciated the quick response We are very thankful to Guaranteed Heating and Cooling and will call them again if needed as well as recommend them to friends in need of such services. read more

Very professional! Chris was my technician today and really went above and beyond on my Spring check up. Always polite, conscientious and knowledgeable. Have done business with Guaranteed Heating for the past 5 years and would totally recommend them to anyone in need of heating or cooling systems. read more

On my second service call from Guaranteed, they were 45 minutes late and I had to call to find out where the service person was. I found their suggestions for repairs on my hot water heater to be (a) uneducated (the repairman had to keep calling his supervisor for guidance) and (b) overpriced. A $1200 repair cost me around $300 to do myself. Guaranteed is batting .500 right now, not sure I'd recommend them anymore. read more

My heater was not working during the coldest part of the winter. The service tech was out the very next day and fixed the problem at a very reasonable price. I was very happy with the service , value , and professionalism. read more

Guaranteed Heating And Cooling out of Grove City is completely unethical. The price they are charging for freon is CLEARLY price gouging. So far we've called 7 other providers (and heard anecdotally regarding an 8th) and they charged us TWICE the next highest rate. When we called to complain they said "Sorry, you approved the price we quoted." Please help spread the word. DO NOT USE Guaranteed Heating and Cooling. read more

Our furnace was out and it was -13 degrees outside so we were desperate, AHS assigned Guaranteed Heating and Cooling for the job. I received a call from one of the technicians named Andrew Tichenor and from the very beginning he was bad. He showed up in a car (no spare parts) not a van and when he walked in from the snow he had no shoe covers nor wiped his feet. He didn't even greet me. I knew the problem was a bad Furnace blower but it took Andrew a half hour to some up with the diagnosis. He proceeded to leave my house with the entire blower assembly. He came back 4 hours later and installed the new unit and when the furnace fired up, you could hear a loud 'whine' noise like an alarm. We asked him about it and he communicated that he heard nothing, our furnace was old and bad (even though I get it serviced twice a year but he didn't know that) and was very rude to my wife and I. Due to the loud whining sound we couldn't sleep when the furnace kicked on, so we called AHS and I called the owner of Guaranteed, Ben. It was a terrible experience. AHS dispatched a second try for Guaranteed and Ben did come out and was very personable, it took him 15 minutes explaining to me what he thought the problem was. And yes, he heard the loud whining sound. He brought us a new blower motor (we weren't sure if the blower motor from before was installed correctly, used one, new?). Ben installed the new blower in my house, was very professional, and when he fired up the furnace, it was very quiet. So I thank Ben but we still have a very bad taste in our mouth on how Andrew Tichenor was so unprofessional and had poor customer service. We believe he did not know what he was doing and installed it improperly. All he needed to do was acknowledge the problem and fix it like his boss but he was a poor service technician. read more