Horrendous. Horrendous. Horrendous. The reviews are correct. Zero customer service. They lie. They give incorrect information and are the most rude 'people' I've come across in decades read more

The owner/guy behind the counter is a liar and petty. Cannot control tell his temper and then fabricates lies. Damaged our vehicle by dragging it across a parking stall. Refuses to take responsibility even with pictures. Do not do business with this company! read more

Customer service not the best. We had our car towed here and after a long day at work we brought the wrong amount of cash for tow pick up which was a mistake I didn't hear well on the phone. Person on the phone calling me was very rude and saying I told you 5-6 times on the phone and was saying you would have to pick up tomorrow if you're not here in the next 5 minutes. Really not the best place at all. They should know how it is if someone's car is towed, have some empathy for people. But they just want money. Good to know. read more

IF I COULD GIVE THIS PLACE ZERO STARS I WOULD!!! They are SO rude. They said "ugh fine I'll come out in the rain to help." The police towed my car here after an accident and the bumper was in the front as it should be but loose. When these towing people drove my car from their lot to the street (so I could take it back) the bumper was UNDER the car. It was UNDER IT! He ran over my bumper!!! I have pictures. I'm surprised no one has sued this place yet. So I told the front desk guy whoever drove my car ran over the bumper and he's like "well if you backup the car the bumper will come out. Is that what you want?! You want me to backup the car?!" I asked him to calm down so we can discuss and he said "no I'm not standing in the rain listening to you." We were never rude to him! We came we paid and just wanted our car back. Grumpy old hag needs to retire and this business needs to close down. Mishandling people's property and rude service. Also I was charged $140 for my car being there about an hour and it wasn't even there on my decisions. The police took it there instead of allowing my to have triple A take it to my mechanic. read more

This is a great towing service. After the storm we had two weeks ago they answered the phone on the second ring and dispatched a tow truck to the location that I was stuck at and it came within the hour. The driver was friendly and knowledgeable about the vehicle I was having towed. He took great care in securing the vehicle and delivering it to the shop that I was having the repair done at. About two weeks later I had another vehicle that needed to be towed so they were the first ones I called and again they answer the phone before the third ring. Once again they dispatched the vehicle right away and it arrived at my location within 30 minutes. It was a different tow truck operator but he was also very knowledgeable and very friendly about telling my vehicle he secured it in the vehicle arrived at the shop in perfect condition. The price for the tow was very reasonable and I have every intention of calling this company again when I need a tow. read more

Guaranteed Motor Towing Service - Towing Near Me - Somerset, New Jersey

What kind of business model is it to have your car towed off the road, held captive, not fixed, and every day you don't get someone else to tow the car away from their stupid lot, you get charged $30. Seriously, I got charged $130 for a tow that was about half a mile and I still had to pay more on top of that to tow it a second time from their lot lest they continue sucking money. Seriously, I can only hope that you can read reviews like this one before you get sucked in. read more

The only reason they get one star is because there is nothing lower. I have never seen a company so in violation of the law that felt so secure in getting away with it. They are one of 3 towing companies used by the local police. WE CALLED the police to make a report on damage done to our vehicle when exiting over a raised manhole cover at a commercial property. Because the police officer thought that the vehicle was un-driveable (his opinion), he called for a tow. We did not authorize the tow, but were told it was out of our hands. Guaranteed Motor Towing came to pick it up and agreed to take the vehicle to a dealership 12 miles away but after putting it up on the flatbed, we were told that to tow it there would cost us 875.00... Yes, EIGHT HUNDRED AND SEVENTY FIVE DOLLARS FOR 12 MILES. When we asked how they calculated that amount, we were told that it was because they felt like charging it - it was not based on mileage. When we gave them the address for the dealership who would repair it, the driver told us that because we questioned his price, he had changed his mind and was taking it to their impound. He told us that we would have to pay cash, no other way - and said that we would have to wait until a bank opened to get cash to pay because although they usually accept credit cards, he said they wouldn't accept one from us. Two counts of "Bait and Switch" (an illegal business practice) were imposed upon us: 1) when they agreed to take it to our dealership and after it was on the flatbed and we could not take it back, they changed their minds. 2) They inflated the price more than 10 times after they had the vehicle in their possession. Wonder why they wanted to make ours a cash transaction? I'm willing to bet that these people are trying to get out of paying taxes. Legal action is justified here. By the way, their impound yard was 7.4 miles away and he said it would STILL be 875.00. This was a flat rate charged simply because he didn't like us... THAT IS WHAT HE TOLD US... If we didn't come up with the cash on the spot, they charge 80.00 per day storage. This whole thing is going on after business hours, and so even though they had the vehicle in their possession less than a day, simply opening up for us the next morning added the 80.00 storage fee. The grand total? $959.69, including tax. In addition to the signage for Guaranteed Motor Towing, the front of their building says, Emmet's Sinclair Inc., Automotive Repairs. This seems to be the same business. Use ANY other towing service and spread the word, "This 'family' owned, three generation old business needs to be shut down, the 'family members' are some of the most hateful, spiteful, mean spirited people on the planet, preying upon others' misfortunes like vultures. read more

I would give them 0 stars if I could. The police called this company after an accident. The tow truck operator was very pushy and was trying to convince us to let him take our car to his shop for the repair. He called our regular auto repair shop a "tire shop". We refused to let him take our car to his shop because we know and trust the shop we wanted the car towed to. The tow truck operator then yanked the bumper off and started to kick parts of the vehicle off. When we complained to him about the additional damage he was causing to the vehicle he said he had to do this to get the car on the flatbed. We know better. My husband and brother both worked at a reputable towing business. He definitely could have used bungie cords to secure the bumper and then lifted the vehicle. If Twin Towing covered this area, I would have called them instead. Terrible service. read more

My car was involved in an accident and the New Brunswick PD called this company to remove my car. When we went to get the car from them, they wanted $384 CASH for 6 days storage. They did not tell us they had disconnected the battery, so we thought the car just wouldn't start and when we got it home, we discovered my front wheel had been cracked. The accident could not possibly have cracked this wheel-Guaranteed did it. Unfortunately, without photos of the wheel from before the damage, I can not get reimbursed. Also, not one person in that place told us the car couldn't steer, would not help us push it onto the dolly and, of course, did not say anything about cracking my wheel. They only reason there is one star is because I had to use that rating in order to post. read more

Complete garbage. So rude after towing my friend's car in the storm and left as much snow on the car as possible. Literally charged $125 for an unwanted tow, 1 block away! read more

Currently blizzard Jonas happening. I got towed on Livingston last night. After walking to the police station, the police told me that there was a driving restriction after 2:30. This tow company asked for me to come in at 3. When I said this wasn't possible, they told me that I would have to pay another 140 dollars on top of the 95 I owed them for not breaking the law. Really? They're crooks. read more

These people will rip you off, comparing to the other towing companies these people will not think twice or feel guilty about making you pay twice as much. Towed my car from college avenue to their store and charged me 300 read more

This company is a piece of garbage. Staff is so rude, their prices are ridiculous. Overall , this place is a joke . I wish this place didn't even exist read more

Be aware of your towing laws!!! The base charge is $75 from 8am-8pm and $85 after 8 pm. YOU CANNOT BE CHARGED A STORAGE FEE unless your car has been there for MORE THAN 24 hrs. 5.112.050 - Fees. The prices that may be charged for wrecking service as provided in this chapter shall not exceed the following rates: A. Passenger Vehicles. 1. A maximum flat rate of seventy-five dollars ($75.00) shall be charged by all wrecker and wrecking services operating in the city, using public streets, in order to effectuate any hauling or removal from any public street or property. This rate is in effect from eight a.m. until eight p.m., seven days a week. A maximum flat rate of eighty-five dollars ($85.00) may be charged if wrecking services are rendered between the hours of one minute after eight p.m. and seven fifty-nine a.m., seven days a week. These rates apply to all wreckers within the city, whether they are licensed by the city or not. 2. A maximum flat rate of seventy-five dollars ($75.00) shall be charged by all wrecker and wrecking services operating in the city, using public streets, in order to effectuate any hauling or removal from any private property located within the city. This rate is in effect from eight a.m. until eight p.m., seven days a week. A maximum flat rate of eighty-five dollars ($85.00) may be charged if wrecking services are rendered between the hours of one minute after eight p.m. and seven fifty-nine a.m., seven days a week. These rates apply to all wreckers within the city, whether they are licensed by the city or not. Written authorization must be obtained from either the owner of the vehicle or the owner of the lot or his or her authorized representative, prior to any vehicle being towed off a privately owned lot. 3. For all municipal vehicles which have to be hauled or removed from any location within the city, the city shall be charged a flat rate of twenty-five dollars ($25.00), twenty-four (24) hours a day, seven days a week. P.s. I spoke to one of the employees, they drive around looking for cars that could be towed even without the owners of the home calling in for a tow! read more