Josh and crew are respectful and accommodating. They keep my pool clean I've been a customer 4 yrsread more

Josh is the owner of Cerulean and as a former pool manager, he has cheap products, subpar…read moreprofessionalism, and overpriced services. There are always repairs that go unanswered however they continuously send techs who are unable to complete their job bc the repair still hasn't been done. This is a MANAGEMENT problem! not a tech problem but he money farms his costumers despite the lack of service actually being conducted.

I cannot express well enough how absolutely incredible this pool company is!…read more We have two pools, one of our own and one at a rental, and our regular pool company stopped showing up and doing promised work. The pools were turning green, growing algae, full of leaves, bottoms covered in old leaves and debris...we were left in dire straits. I called multiple pool companies over the course of several days and could not get anyone to help us, most not answering the phone, most not returning calls from voice mails. And then by the grace of God, we found Blue Oasis. They answered the call, and in our emergency, worked their schedule aroubd to come out to BOTH pools the same day. I can only imagine that this was quite difficult on their part, but they made it happen. The job they did to get these pools operational was superb, and we are so, so grateful. Customers for life!

We used this company to resurface our pool, and the results were excellent. It took a little while…read moreto hear back initially about getting a quote, but once we did hear back the communication was good. We chose Blue Oasis because they had excellent reviews and their quote was a good value compared to others we have received. Overall I am happy that we used them for this project.

I had issues with my pool plumbing/valves where the system wouldn't prime due to a lack of suction,…read moreair was getting into the lines. Fixing this was beyond my skill-set, so in searching for a technician, I found Jason (Pool Medic), his reviews stood out to me more than all the others so I had him out to diagnose the issues. Jason confirmed the issues, and quoted me a very reasonable price to replace all of the suction side PVC/Valves. He also replaced the Pump seals. Jason got the job done very quickly, and my Pool is now working even better than it was before. Bottom Line: If you want an extremely competent, knowledgeable, effective and honest pool repair Tech who charges reasonable prices- call this man first.

We needed a new filter, I reached out to Jason since he did some work in the past on my pool. He…read morehelped us pick out the perfect DE filter. I bought it on Amazon and he came out to install it. He did an excellent job, super nice and honest. If you need some work on your pool equipment this is the guy to call.

Poor communication poor service spent under 30 minutes and did not even scoop leaves also got the…read moreelectric outlet wet and said that my pump was not working

Waited for 3 hrs to show up and finally sent me a message that their phone signal was weak when I…read moretried to call him several times. States that I am still on their route, but after 3 hours of waiting, no thanks. Asked to be removed from their route effective immediately. BBA

Very knowledgeable and professional helped us with pricing and our pool looks amazing againread more

I started this service relationship feeling great about things, but the quality and communication…read morehave gone downhill. I've been extremely patient and understanding, but I've had to repeatedly chase down information just to know where we stand. We went two weeks with no service due to weather, which I understood, but no one notified me. I had to reach out myself to find out what was going on. During that time, the pool began turning green, so I contacted Sean. He told me he would come out the next day, but he never showed. He eventually came on my originally scheduled day instead. I've paid for four weeks of service, yet I've now gone another two weeks with no communication, no updates, and no pool service at all.

Matthew replaced our pool filter and pump and did an outstanding job from start to finish. He…read moreshowed up on time, got right to work, and kept us in the loop throughout the process. What I appreciated most was his honesty -- he gave us a fair price, did exactly what needed to be done, and never once tried to push additional services or upgrades we didn't need. He was friendly, easy to talk to, and clearly knows his stuff. If you're looking for a pool professional who's straightforward and won't nickel-and-dime you, Matthew is your guy. Highly recommend.

Technician came by and figured out my problem. It was an easy fix and he told me what to do and…read moredidn't even charge me. Very thankful for his help!

Josh is great. Comes over as soon as he cans. Quick to respond. He tries to help whenever he can…read more Give him a call.

From the owner: Complimentary filter clean for new customers who sign up for weekly service. Let the premier pool…read moreservice in the Park Cities, Prestonhollow, Bluffview, Lakewood areas of Dallas take care of your beautiful pool. Call Josh today for a free pool assessment.

New pool owners. Startup after build went well. We agreed to do the pool service with Ryan. He sent…read moreout who he describes as his lead tech to service our pool every Thursday. That guy, Neal, is absolutely horrible. He seems like he just tries to see how quickly he can get out of there, doesn't care if the job is done or not. He was at my house for 8 minutes today and last week was around the same amount of time but then sends an email outlining what all was done . Service is to include vacuuming. He has lied twice saying he vacuums but have it on camera what was done. Bugs are still in the pool just as they were before he got there. We have canceled already but they were supposed to finish the month out but seems pointless cuz Neal does nothing anyway. Stay away from this company

Tanya called to get us set up, listened to my questions and set extra time for our pool school…read moreappointment which gave our tech plenty of time to go through everything with us thoroughly. She was super responsive when we reached back out later for something else. Jesse taught our pool school and was amazing! Explained things in a way that was easy to understand and was incredibly patient with our new pool owner questions! We felt more confident after spending time with him.

I will never see the name Texas Native Aquatics and not relive the trauma they have caused. Let me…read moretell you about it. The previous owners of our home did not care for the pool, so after many years of trying to find the right person for the job, we thought Ryan would be our savior; boy, were we wrong. Things started off great! My husband found him on YELP with a high 4-star rating back in December 2024. Ryan was eager and appeared excited to bring our pool back to life. Ryan and Team started working on our pool February 2025. I mean, this guy is over communicating at this point. Keeping us updated on when they were coming out to the house and what materials were being purchased & so forth. We were indeed pleased. Our first biggest mistake, we paid him in full in April 2025. Ryan immediately stopped accepting our calls and stopped replying to text messages. We were out of $12,000! Thank the Lord we paid with a CC, so we took it up with our bank, but it wasn't easy. In June 2025, we were told by our bank that Ryan submitted pictures of a completed pool---claiming it was OUR pool. As a result, the ruling was ruled in Ryan's favor, not ours. We were in complete shock; utter devastation. FULL TRANSPARANCY POST NEXT: The stress was unimaginable. I stopped eating, my hair began to fall out, and I was so filled with anxiety, I could barely work. Texas Native Aquatics put such a severe strain on our lives, but my hurt turned into anger, AND WE FOUGHT BACK. We were not going to accept this! We took even more photos and gathered even more text messages to prove our case. It took hours upon hours to put the evidence together, but the hard work paid off. The claim was reopened and TODAY, the bank ruled in our favor. Today is September 16, 2025, and our pool is still unusable. It's been drained for 7 months---which can lead to more serious issues. We've declined hosting family events, friend get-togethers and birthday parties for our nephews all due to our pool condition and the pain/suffering Ryan Williams has caused. Feel free to visit his google and yelp page---as you can see, we are not the first to write about being taken advantage of. And as of recently, his ratings have declined. I am truly fearful for this guy because if he continues this type of practice, then he might end up working for the wrong client and he will be out a lot more than he is now. Lucky for him, he got a nice couple I ABSOLUTELY DO NOT RECOMMEND RYAN WILLIAMS AND TEXAS NATIVE ACQUATICS.

This is my saga in dealing with the most impossible contractor I've ever worked with…read more This started around 7/17-18/2025. It all started well. Ryan came by to give me an estimate on a pool demolition. (He refused to address fixing the pool). He made me a great deal, and offered me a discount on some of the new equipment that the pool never got installed (about 20% of retail, better than nothing). He also told me he'd get it done in a week, if he could start right away, and I'd need to pay him half now to start. I should have heeded the bad reviews here. They are spot on. He showed up the next day and the day after that. and then didn't hear back until sometime on the following Sunday. I text him about the haphazard schedule and this was supposed to take a week what is going on? I'll be there later. He shows up with his wife and kid and they do some puttering around the yard, some work is done. The asks were spread out over the weeks but between week 2 and 5 these were some of the excuses. He needs more money. Another $1000 to order dirt. His dirt guy "let him down". We were out there, ha you didn't even know we were there (paraphrasing). We can tell nothing has changed except once when someone came by to take some equipment. I was never notified when they were going to be on site. Dirt finally shows up. They dump it in the middle of my driveway blocking everything (I have a 2x3 car driveway, there was room). It should have been put in a container as now our front lawn is covered in bits concrete that are in the dirt. We told them to move it as it is blocking my car. I had to shovel it out of the way myself so I could get to a doctor's appt a few days later. When the rest of the dirt was delivered as he called me to tell me it was coming today. (called me for the first time to inform me of something). When I came back, they had take the fence and gate off the front of my house. My wife explicitly told him that the gate must be closed when they leave everyday. He told her he had a skidsteer that can fit (It's a pretty big gate. Then he took it down anyway. It is still not back up. August 7th: They fill in the hole finally. It looks too high, I take a picture and send it to him. He replies "I'm coming by" He's told by my wife that there can't be a step here. We ask repeatedly that it seems too high, we don't want anything higher than this slab that they didn't demolish. Please bring it down, there can't be a step, my dog had back surgery in January and he can't go up and down steps. It is non-negotiable. I even recall telling him no steps or nothing more than the current drop from the house to the existing patio deck. It should also be graded. Instead, they drilled into the house to make it flush with the house. We told him several times Today August 23: He warns me for the first time in a while that concrete will be there. And they were and on time. They started to fill the form, and I noticed the went right to the top of the form where we told them we did NOT want to, creating about an 8inch step to the slab they did not demolish. I text him, "it's too high" there can't be a step. I told him to come and fix it after they just poured it. Eventually he gets here and he's already lying about what my wife told him versus what I told him. Then he accused me and my wife of not being together (don't know why that was top of mind for him). He then calls me at some point, I was away from my phone. He accused me of ignoring his communications in the voicemail. I was confused, I thought he was here. Nope, he left. Then he texted me this crazy plan to try to fix it that just didn't fix it (We'll bring that other pad up the 8inches and then use dirt to fill in the gaps...) and that he had already left instead of talking to me about it directly. He was trying to sell me on regrading my whole backyard on regrade and level. He hasn't even finished the first job competently or on-time. I've told him to tear it out. It is what I would have told him to his face if he didn't run. He said, you have to wait for it to cure. Which is hogwash, he was trying to convince me that "I'll learn to like it". Let the guys finish. All the while they're outside dying and pebbling this concrete. I had to go out there and tell them to stop and get it out. They didn't, they just hung around and it was the first time they heard that I didn't want this. Good thing my Spanish is sufficient. I'm going to give him until Monday to tear it all out and repair the damage he did to my home. Also refund me the cost of the concrete he didn't end up using. TL:DR: Do not hire this company. Do not hire Ryan Williams. You're better off doing it yourself than paying this guy to not do it. 1 week time estimate turned into 6 weeks of it not being finished and done to his own standards. He made changes, I would complain he'd blame my wife. No thank you.