Prompt service quality equipment…read more courteous and professional work Fairly priced Great follow up

Matt and Miguel and true pros. They installed my network, security cameras, and whole-home audio…read more Everything exceeded my expectations. Their crew is great as well. Can't recommend these guys enough. A+++

So after posting this review, and calling multiple times to get someone here to hook us back onto…read moreour Google Fiber WiFi, we had a few visits from HiFi Buy techs, and FINALLY Gary came here, spent hours checking EVERYTHING and found an old piece of hardware that was mucking everything up. We now have fantastic WiFi speeds, and the coordination of audio and visual components in our house are working great. Thank you, HiFi Buys for getting our systems back online. And thanks especially to Gary for his dogged search to find the electronic "bad seed" that had been mucking up the works!

My experience with this company has been, the only word to describe it, bizarre. The level of…read morefrustration and amount of run around I have been getting is nothing short of maddening. In short, I was working with a very nice salesperson starting back in January. Landon was patient, very attentive and available. Part of the problem, in my experience, is the fact that the business runs 100% on commission. So, at times when my salesperson was not available, I could get no one else to step in and help. One time I was in the story waiting for nearly 30-40 minutes since the sales rep was with another customer and no one else in the store was able or willing to help me. I was there to pick up audio cabling for a home improvement job I was doing at my home. As part of the home improvement, I purchased nearly $2500 of equipment - all quality equipment so no issue there. I also was looking at an 83 inch TV to purchase and a custom HDMI cable. The cable was a custom build based on the length I needed. When the cable arrived, I had only a day or two to install it as the drywall was set to be installed. I called the store and asked if they could overnight the cable to me (I live about 40 minutes north). Well, since only my sales rep could do anything at all on the account, the person who I spoke to and asked to do this, left the request as a message to the sales person. Unfortunately, the sales person was on vacation. I had to call him to find out it was not sent and that the company would charge me $14 to ship it but that it would take 2-3 days. Since I no longer had the 2 day lead time, I had to drive to pick it up. When I got there, I asked the person who I initially spoke with why he did not simply ship it the 3 days or so prior when I called. He said only the salespeople can handled this. Then, the lady at the counter relayed to me, unsolicited, that she was told I was too cheap to spend $14 to ship the (nearly $600) HDMI cable. Having already spent $2500, this was just a silly and unprofessional thing to say. It was at this time that I asked the store manager to cancel a TV I had ordered. The store manager was actually very nice and very understanding and agreed to cancel the order. The order was not a "special order" and, if you read the policy on the website, was fully eligible for the refund. If I had ever taken possession of the TV (I had not) then there may be a restocking fee involved but that was not the case. Fast forward three or four months later, I come to find out that the store manager never processed the requested cancellation. In the meantime, my salesperson quit (good for him) to get a much better opportunity and I was having some challenges getting anyone to return my call to discuss the TV. Fortunately, a wonderful guy named Dustin did call me back and apologized for the experience and told me he would process the refund. He was very empathic and wanted to make it right. I sent a confirming email and was told to wait about 3 days for the refund to be processed. I sent another request for status about a week later as I had heard nothing. I still got no reply to the email so called Dustin. Again, very nice man but he told me that someone else processes refunds - it was out of his hands. This seemed odd as he is the manager. I was told that Stacey was in charge of processing refunds. Fair enough. I called to speak to Stacey leaving 2-3 messages. I also followed up with some emails. All I needed was for her to call me back and discuss this. Instead, I was sent what appeared to be stock email responses. The store's position now is that the request for the refund is too late and that I would need to dispute this with my credit card company. I again asked for someone to call me to walk me through this process and to get some of the details -- what date did they charge me and what exact amount. To date, they have refused to respond to any messages or email and have send me a final email saying they have "decided to terminate our relationship" and now say they will not refund my money. Keep in mind, I have never laid eyes on the TV, do not have it, was told by the manager he would handle (based on this I bought another TV as the first one no longer met my needs) it. I need some details on that transaction and also some assistance on the other products I purchased but this company's position is that they have unilaterally terminated the relationship and, I presume, they intend to keep my money. I now have to file complaints with the Consumer Affairs in the state of TN and may even need to retain a lawyer. Absolutely bizarre experience. In the past I have purchased Wilson Audio and D'Agostino products so am used to dealing with higher end distributers and never experienced anything like this at all. I do think those extremely reputable brands need to be aware of how this company treats customers. I rarely publish negative reviews, but potential customers need to be aware.

Nathan and Josh from Pinnacle Home Theater went above and beyond to design my home theater and…read morewhole house setup for entertainment. They worked with me for over a year designing the features for my new home. They provided expertise to create exactly what I wanted. They are knowledgeable and a pleasure to work with. Their customer service is top notch. The work was completed on time and within the budget that was provided to them. Would highly recommend Nathan and Josh from Pinnacle Home Theater for all of your audio visual home theater needs. Thank you both it was a pleasure to work with you guys.

We used Pinnacle Home Theater to install a new media room... and wow!!! Nathan completely killed…read moreit! Our media room is perfection... it looks and sounds like something that should've cost significantly more. Never once did he ever try to upsell us on something we didn't need. Very happy. Nathan was quick, professional and flexible with our somewhat chaotic schedule. Can't recommend enough.

Moved to the Boro (again) and needed our tvs mounted and set up right. Cesar was one of our first…read morecalls and he does absolutely wonderful, professional, courteous, amazing work. He did 4 tvs for us, a handful of other small tasks in line with tv mounting, running cables, cord maintenance, etc. Everything looks fantastic, cords are neat, things are tidy and hidden that don't need to be on display, and overall AMAZING value and hard work done by Cesar. I would have no problems hiring him again in a second if needed or recommending him to anyone. He's also got super patience for putting up with me and my questions and issues that kept arising while he was working. MUCH thanks to you, Cesar and Murfreesboro TV Mounting!!

Company is reliable, professional and amicable! Quality of work is excellent and fair pricing. Look…read moreno further...hire this company!

Highly recommend…read more Aaron and team have done all the A/V work throughout our home. Most recently they installed TV and sound system on a new stacked stone fireplace. They are not inexpensive, but we'd never consider anyone else handling any of our A/V needs. They are extremely knowledgeable, great communication, thorough, very detail and accuracy oriented.

I highly recommend Electronic Insiders for mounting your TV, installing home theater, whole house…read moreaudio, Wi Fi systems, etc. Years ago, the very personable owner, Aaron, installed my system and did a great job at a reasonable cost. Unlike other providers through the years, I have never been abandoned for service needs in lieu of more profitable customers. Just today I had a silly "user error" issue and he promptly sent his terrific young colleague to help me out. I will remain a client for life.

I seem to have problems setting up my VIZIO surround sound after our move and it is not usually…read moresomething I have problems with. This time I could not figure it out after doing all the the process VIZIO walked me through. I just didn't have the time to figure it out. I called Bryan, he returned my call immediately, came out the next the day. He solved my problem and it was easy and worth the price point! Thank you Bryan!

Bryan was very professional to work with and great communicator. We hung 2 tv's (one outside and…read moreone over a fire place) and also used him to setup a receiver (going thru the pile of wires most of us dread looking at). I give him high marks across the board.

Chris was AMAZING! He came and hung 4 tvs for us in our new house. He's so precise and super…read morefriendly. He did an excellent job! Highly recommend!

I was in a bind, Music City AV helped me out and got me in the right direction to getting my house…read morefixed up. It's refreshing to work with someone who genuinely wants to help. If you need help with anything AV give these guys a call!

Audilux spec home theater blows the local AMC out of the water. Seriously, Jon killed it for us…read more Give him a call and never worry about crowds or concessions again.

From the owner: We specialize in the best of luxury home technology. We offer a single point of contact for high…read moreend home theaters, whole home audio systems, lighting, motorized shading, or pretty much anything else that's fun in your home. Magic by design.