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    Guardian Transport Services

    5.0 (1 review)

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    7 years ago

    Very Profession & Curtious . Helena, my Driver was Prompt, Helpful & very polite. Highly recommend.

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    MTM - This is discrimination against a black Kaiser patient

    MTM

    1.3(206 reviews)
    4.6 km

    They do not incorporate technology in a meaningful way. The new AI assistant often mishears info…read moreand after verifying account info doesn't confirm caller to human representative. Despite account notes that I want tire ride to provide my transportation exclusively; dispatch continues to ignore the account notes in all caps and schedules me with veto. Agents then have to cancel and rebook entirely. Recently while on hold; after cancelling for provider assignment error; they immediately reassigned to veyo. As patients we are entitled to pick our service provider, however there is no option to select the preferred provider on the ap or when connecting human agent. When trying to change provider with Maya the AI agent, they immediately try to cancel the reservation with no option to rebook. Veyo is patinas service provider and you had 50/60 chance of driver showing up. Without a phone number they won't even show up as scheduled bc the driver cannot confirm prior to arrival. I can only hope that MYM dispatch starts reviewing account notes when scheduling and allow clients to choose provider i a practical way.

    I'm amazed this company still has a contract with valley Metro, they are a disaster. Good lucky If…read moreyou call for their services and anyone shows up with correct vehicle to take you, and once you get to your location, you'll be lucky to get picked up. My wife and handicap son waited 6 hours to be picked and still had to pay for our transportation. All I have to say, is don't depend on MTM they'll leave you stranded. I wish i could give them a negative star.

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    MTM - They left me stranded

    They left me stranded

    MTM - The phone number is no longer in service, no call no chat and even emailed. No one answers

    The phone number is no longer in service, no call no chat and even emailed. No one answers

    MTM - Scrambling last minute for dialysis at 5am.... Awful service showing their late contact.

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    Scrambling last minute for dialysis at 5am.... Awful service showing their late contact.

    Guardian Transport Services - medicaltransportation - Updated July 2026

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