Xavier was an amazing sales associate and made my experience at Gucci genuinely enjoyable. He was very knowledgeable, patient, and helpful without ever making me feel pressured. He took the time to understand my style and helped me pick out pieces that actually worked well together. You can tell he really cares about his clients and takes pride in what he does. I really appreciate all his help and will definitely be coming back to see Xavier again. Great service all around! read more

Always friendly staff despite the selection. It's hit or miss so don't come married to an idea for a specific item. Sometimes they have bags in the back so make sure to have them double check! read more

Look up the weather of July 2, 2026, extreme heat warning, temperatures of at least 100 degrees here. Yet, we were made to wait in a line for well over an hour. Gucci's excuse was that their staff called out and so were limited to only a handful of sales associates. This usually means that their manager is not well respected or treats her staff badly. She certainly didn't care that the customers had to wait outside in the oppressive heat. The other dumb Gucci process is that they don't have price tags so each product has to be looked up on their little machine which takes a while. Just put price tags in the handbags! read more

This place sucks especially when you consider how exceptional their now closed sibling was in Secaucus. First of all there's the line. Even if the store is literally empty, they make you wait. When I was there last week, there were literally 6 people in the store and I waited the better part of 20 minutes to get inside. Staff is polite but I feel bad for them because by the time you're let in, you're generally too pissed off to buy anything. And let's talk about what there is to buy. Clothing is arranged randomly without any sizing order. Granted, these are items that they're selling at a deep "discount" but I think it should be a bit easier to buy a track jacket that they've marked down from $3500 to $2300, not cheap by a long shot. I'm going to assume the store is merchandized by the same clueless manager who sets their entry policy, COVID is over. Businesses can no longer rely on scarcity to promote exclusivity. We're back to a pro customer era where businesses should try and make it easier for people to make their selection and pay, The faster someone shops and forks over their money, the more profit the business makes. Sadly, this basic point is missed by whomever runs the Gucci outlet in Woodbury because not only were they slow, with a long ass line to get in, no one seemed to be buying. Oh well. read more

Gucci Outlet - Store is empty. Whose dumbass idea is this? - Men's Clothing Near Me - Central Valley, New York

If you are looking for Gucci, it's worth the visit. There is clothing, jewelry, footwear and other accessories like scarves, hats, belts and sunglasses. You will have access to lower prices and sometimes prior seasons' merchandise Most of the time, there is a line to get in. Most recently they have been pairing each customer with a staff member; one on one. As a result the number of people allowed in the store is smaller. To avoid the line, you can make an appointment. To do so you have to agree to spend a minimum of $1500. read more

Gucci Outlet - Men's Clothing Near Me - Central Valley, New York

Bilqis was phenomenal from start to finish. She was patient and kind. She helped me find exactly what I needed. The quality was perfect and I'm going to drive happily 2 hours home. Never a disappointment when I show up. I advise making an appointment 2 days before. If you have time you are able to drop in but there maybe a wait. I waited 25 minutes. read more

Sales people totally ignored myself and my daughters as if we were nothing. No one asked if we needed any help. They were rude, arrogant pretty snobby for sales people making a salary. Fortunately, I could buy and sell them. It was a scene from "pretty woman ". We walked over to YSL and dropped 8000.00 and 2500 in Golden Goose!!! read more

Came in to purchase my two perfumes. Thank god no line and it was not crowded at all. Loved the level of security inside the store. Staff courteous and ever so kind customer service never ever disappoints here. Prices are expensive but you're paying for the quality and the name............ read more

Gucci Outlet - Gucci - Men's Clothing Near Me - Central Valley, New York

See all

It's been awhile since I've been to Woodbury Common, but I remember the long lines for some of the luxury designer stores. Luckily, I came at opening on a Sunday and walked right in. I was greeted by several SAs as I browsed. I wasn't planning on buying anything, but I spotted a crossbody bag from a few seasons ago that I've been stalking on various online luxury consignment shops. An SA got me set up trying the bag on, and then let me know it was further reduced almost $300. I left the store to think about it, and when I got back a few hours later, there was a decent line outside. However, it only took about 20 minutes to be welcomed back in. The SA from earlier immediately greeted me and brought out the bag again. She was patient as I tried it on again and asked some follow up questions. Finally, I decided I deserved a Valentine's Day treat :) All in all, a wonderful experience. Do be prepared to wait in line, especially on a weekend or any sort of holiday. read more

Gucci Outlet - Men's Clothing Near Me - Central Valley, New York

I receive excellent service from Jessica. Over the past three weeks she has answered my emails and texts about products, and I've ordered multiple items from her. They also shipped safely and soundly straight to California. Thank you, Jessica! read more

Gucci Outlet - Shoes Jessica helped me buy! - Men's Clothing Near Me - Central Valley, New York

I speak from my experience with this location that might different from most reviews here. Sometime when it is a right time everything is so smooth. On an ordinary Monday with super slow customer. I get in with a warm welcome and after look around I get an eyes on one of small wallet. Sale associate has present at the bag showcase. He show me couple item and some of them were in a boutique. I also ask about Double G buckle with snake but of course they don't have it. I wish if I'm lucky enough to find this item at outlet, Lol. My SA didn't push or rush me at all. He is very polite and patience. So my advise if you go to store when is not busy at all maybe you will get a good service. read more

See all

Great! Wonderful knowledge and desire to assist me with purchase. Did not have what I wanted, so purchased from retail side through her!

The Worst place ever! I understand that I have to wait online to go in but they let you wait forever. Employees are not nice at All!! I don't want give not even one star read more

Great service! I was able to grab a pair of Gucci Rhyton sneakers at a reasonable price.

This is probably my least favorite Gucci outlet out of the three I've been to. The location is huge but the selection of items they have is very limited and nothing to wow you. Also, the SA don't speak and no one really offers to help you. I didn't care since I wasn't interested in anything they had. The prices are decent and comparable to other outlets. read more

I bought 2 pairs of shoes on August 14, 2022 Christmas Gifts for my 2 boys. I asked Marcus the sales manager if I can exchange for a different size if they are too big. He knew they were a Christmas gift because he asked me. He said of course you can. I went back on December 26th to exchange it for the right size. We were in line for 2 hours. Stephanie the manager was a the door letting people in. She asked me to see receipt, said been over 14 days you can't return. I explained to her what happened and asked to speak with Marcus. She also refused to allow me to go inside the store after standing in line for 2 hours. I told her I want to shop your not going to allow to go in. she got embarrassed and let me in, however, she informed the security to tell Marcus to go on break. I asked to speak with him she said no. She send him on Break I waited in the store for 2 hours, Marcus never came back. I called Customer service for Gucci, they have send the store Manager and Director emails several times in January and February 13th, they never respond their emails or even calls. Outlet has the worse customer service. I will never ever go back there, they don't cater to your needs. Even the shoes that I had asked for when I got home it was not the same shoes I asked for. seems like Marcus just wanted the sales and gave whatever shoe size he found Kinda Haddad read more

The people who work here are assholes. Especially the guy at the door. There were only 10 people in the entire store yet we had to wait on line for over 30 minutes and they just laughed. read more

Horrible. Long lines while there are barely any people in the store. Waited out in the cold. It's been over 30 mins. Horrible customer service. Not coming here again. read more

We go there often but this time I waited outside for more then 1 hour, standing in queue doesn't hurt if line is moving. But when it was our turn to enter, it took more then 25 mins, they didn't let us in, more then 20 people came out. The guy who were supposed to let us in, he started showing stuff to one and he didn't bother that we were waiting for so long. Everyone were so upset, few people left after waiting for so long in frustration. The lady who help us Bilqis was feeling sorry, she was so helpful, only for that I gave 3 star, otherwise I will never recommend anyone. I read more

Long line everyday to get in. Sales associate are not that friendly and not helpful, they can't even say hi you when you walk-in. Most sizes on the shoes are the smallest (women's). And men's would be the largest sizes. Also No phone service inside the store. Not worth it going for most people. Save your time read more

You don't get friendly or nice customer service here. From the moment you walk in, the door guard is rude. No one is willing to help you. You find one person can show you items, that's it. I know they work on commission, if you get someone, the rest of people here won't even acknowledge you. No hi. No you need help?!? Or anything. Waiting at the cashier, people see you stand there and no cashier around, even with an actual eye contact with the staffs, they will just ignore you by walking away, not try to call whoever is in charge of cashier, because it's not their job?! It's not their sales?!? Definitely the worst Gucci store (outlet) I have ever been. I love Gucci but nothing about this store. read more

I agree with many of the reviews below. The staff here are not always nice. But its an outlet, who knows what kind of shoppers they get everyday. Located just next to the "Grapevine Court", which is really the home of all high end labels in this outlet mall, Gucci is a must stop for most who shop high end. Maybe that's the issue with the staff, they don't feel like their store location is in the "prime real estate" area of the mall, which, frankly, its not, just on the other side of the line. But they have some nice product here on occasion, and if you are in the mall, always worth a glance to see what you may find. read more

Rude security guards...gave me a really hard time when I tried to go into the store to join my significant other and purchase something for her. Wouldn't let me in at all...they lost the sale because of it. They have last season's stuff for 50% off at most. Yes, it's all overpriced. read more

Bought a bag last week . It was a Monday morning around 10am and it was empty . The staff was nice and security people were just doing their job. Most of any luxury stores that sell bags over $1700 should be very careful with customers bringing drinks inside. Those bags are leather and sensitive to water/drink damages. Anyway, i had a wonderful experience and bought a bag with a big discount. Not cheap but worth the price compared to retail. Satisfied customer here. read more

Gucci Outlet - Men's Clothing Near Me - Central Valley, New York

I love Gucci. This location has it all. I purchased my belt, scarf and wallet from here. Much cheaper than the actual store prices. The store makes up for the drive. Staff is friendly and helpful. My advice would be to go early when they first open of going on the weekend. read more

I wish I could provide good feedback but every single time I have come to this location it has been a nightmare to get in. Doesn't matter the day or time. The process of letting people in is unbearable. They allow people to stand forever outside and let people inside spend forever and then they buy nothing. Everything I have been here I haven't bought anything. Awful. Save yourself the time. It's not worth what you might save for last years or 5 years ago trends. read more

We got to the outlet right when it opened because during the day it can be. A 3 hour wait. I am not sure if it was because we had popular sizes in shoes, but anything we wanted, they didn't have. . Also, don't go thinking that anything is cheap. It's not. The shoes run between 3 and 600 dolors which is well discounted but not cheap. If you are looking for a bag, they had a nice selection and the staff was very professional and helpful. read more

So I've been here 2x's in 1 week for 2 separate purchases the first being last Friday which was july 3rd. I came 20 mins before open and it was already a line outside, i stood in line for 45 mins. I know some stores had signs that stated 40 ppl allowed at one time but it seemed maybe 10 ppl were allowed to be in the store at once. But inwent last night 1hr before closing there was a bit of a line but it moved pretty quick. While inside i was helped by 2 lovely ladies, last night jean helped me. They were both great and gave me great choices to choose from. I ended up going with a purse that wasn't on display as per jean. read more

Worst customer service ever, I came all the way from Staten Island just go to the Gucci store, waited on a long line to get into the store and get ignored. I understand that the sales associate might be overwhelmed but to look at me when I asked a question and ignore I knew I could not give Gucci my hard earned money. Turned the corner and went to Tory Burch where they appreciate they're costumer's. read more

If i could give this zero stars i would. I went to this specific store for the first time and was met with the rudest workers ever and after reading the other reviews i'm glad to know it's not just me who noticed it. They don't want to help you and give you dirty looks when you ask questions. I saw maybe 1 person in the whole store being helped while everyone else was just wandering around aimlessly with maybe 8 other workers standing there just watching them. I left after being there for 5 minutes because of how frustrated i was and went to the Gucci at Garden State Plaza instead. They were so kind and helped me right away. Save yourself a trip and go to Garden State instead. read more

If I could rate this place with no stars I would because that's what it's worth. I recommend not to shop here I would never come back. The little money you save is just aggravation later on for you. I tried to contact them for months and still haven't received a call back don't even know why this place owns a phone because they sure don't use it and they can't even manage to email you back after spending $2,000 in this place also when I made my purchase I asked for a receipt and they said can't give you one because we have no more paper but don't worry everything is in the computer. Now the problem is can not make a exchange because Gucci says there is no information in the computer when I made my purchases. read more

I live in Florida,no one ever answers the phone. I have been calling for a week,left several messages.

This was the first store I visited when I got there. I didn't bother looking at their purses because the quality of its purse wasn't that good anymore. I saw these cute, simple shoes and they happened to be my size. I asked the lady to help me and she helped me half-assed. I wanted to try another pair because the shoes were streched from people trying to fit their giant feet to the tiny shoes. I saw another lady trying on the exact same shoes and asked if I could see them if the lady didn't take the shoes. This SA reluctantly gave the shoes to me. The shoes fitted me better so I decided to take them. Of course the worker said they didn't come with dust bags. She said she would check but then she forgot. I already paid and I was waiting for the dust bags when I saw her again. She said no dust bags. Weird how other locations would have dust bags. I expected dust bags for the price I paid. 3 stars!! I expected a better customer service from Gucci. Shoegasm part 12 read more

Gucci outlet is not fabulous It's not fabulous at all but shouldn't come as a surprise because it's an outlet. LOL, the bags were horrible, shoes were horrible, belts were horrible. I been to Woodbury Commons a few times and had always stop by the Gucci outlet just to take a look at their stuff. They seem to always have the same stuff in stock which makes me believe that the merchandise here was made specifically for the outlet. I find the practice to be very deceiving to the non-informed customer base. The quality is questionable as well but I can not speak any further on this since I have not purchase any items here. Another thing is the selection, if your a women looking for a regular Gucci canvas monogram type bag I guarantee that you will not find it here. All they have are black canvas stuff and if you do see the brown monogram here chances are the material will be that cheap plastic raincoat looking thing that nobody wants. I gave this place 3 stars because it does offer a chance for people who normally would not be able to afford to shop at the Gucci 5th av store a chance to owe a Gucci item or at least something that has Gucci on it. I believe that it's important for everybody to feel special no matter what your income level is or how much or little money you have in the bank. I just wish that places like this would sell only overstock or off season stuff instead of made specific are outlet goods. So sad read more

The selection here is very limited and the staff quite rude and far from helpful. The shoppers are even worse and push one another around. I guess they never heard of "decorum." I did manage to get a nice crossbody bag but only after sustaining being shoved and pushed around, AND having it snatched out of my hands by another shopper, although I did grab it back after chastising the woman for her abominable manners. read more

This Gucci is located in the Woodbury Common Outlets and is by far the worst Gucci I've ever been too! I seriously don't know if it's because the store was packed with people and they didn't have enough employees (they had about 10 people working), but it was just not acceptable! I wanted to know a price of a diamond ring and I happen to know they have a jewelry guide with all the price listings written inside. Why they didn't have this jewelry guide out for the customers to see, I don't know why. I asked for help, and I waited (seriously) 40 minutes to get the measly price of the ring. At the sales desk, the manager was also giving us attitude and didn't apologize for making us wait so long. Why the stuck-up, pompous attitude, I don't even know. Yeah, they might have hot deals here, but this is the worst I've ever been treated at Gucci. Terrible read more

You can find some DECENT items here. Crowded at times. LOTS of GHETTO TRICKS/hoodrats/pimps come here. Service is good when it's NOT crowded. I see a lot of tricks shopping here with their pimps. Thats the only time to avoid it. Remember ALL SALES FINAL. read more

The Gucci outlets are usually a hit or a miss depending on the selection they receive that day. I was pretty lucky on the day that I went. I ended up buying a long wallet and a matching card holder. The sales lady told me those 2 items were literally on the floor for 10 minutes before I bought them. I didn't like the people who shopped there. Every one was so pushy. I understand people are eager to get their stuff, but that doesn't mean you can forget you manners people! I patiently waited for a few minutes to see the wallet and the card case from the glass case. When I finally was able to get the attention of the sales person to show me the items, a few Asian girls come huddle next to me. When I was looking at the items, they were basically staring at me to see when I would put them down. But, when I decided to keep them, they literally ripped them out of my hands telling me she wanted to look at it. So, being a nice person, I let them look at it and took it back. The sales person said they would hold onto the items while I shopped around the store, but that girl kept on telling the sales person she wanted the items if I decided not to purchase it. Seriously, how pushy can you be? Although yes it was a lot of money to drop on a wallet and a card case, but I guess the pushy Asian girl was the one of the deciding factors to make the purchase. All in all, the selection can be rocky at times, but if you look hard enough, you might find something real good! Also, everyone, ALL SALES ARE FINAL!!!!!!!! read more

I think the only thing Gucci discounted here was their sales staff and service. The clothes are undeniably Gucci, but the buying experience pales in comparison to the other shops in Woodbury Commons. Aloof, grizzly, impolite, not what I would expect from one of the finest clothiers in the world. I've shopped at Gucci in NYC, Rome, and Venice, and this one is easily the worst. If you just want to save money, don't even bother with this one. Make it easy on yourself and go to Century 21... who cares if you don't get the fancy shopping bag? read more

See all

No one answers the phone here. All voice mailboxes are full. I bought numerous items from this store 4 weeks ago, had them shipped, and have yet to receive. Can not talk to one person as I don't live in the area and all attempts on the phone are met with continuous ringing for all departments and voice mail boxes that are full for all departments as well. What a shoddily-run operation. May have great merchandise, but customer service is horrendous. read more